Telstra outages and service status in Bonny Hills, New South Wales
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- Telstra generated 0 outage signals in the last 24 hours around Bonny Hills, including 0 direct reports.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Bonny Hills, New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Bonny Hills, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Telstra Issues Reports Near Bonny Hills, New South Wales
Latest outage, problems and issue reports in Bonny Hills and nearby locations:
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@Telstra ALSO disappointing and underwhelming that my complaints officer fails to return your call of yesterday and just “happens” to be on a rest day today when they advise they work Monday-Friday ... no other Officer is available today to help me
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@Telstra I fail to see the humour in a now 28 hour old NBN outage that has meant I have spent the best part of 2.5 hours in the Telstra app chatting with 3 separate customer service reps asking the exact same questions and still no further along with answers
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@Telstra @NBN_Australia Thankgod for a switched on technician ... my wifi issue was the result of my modem disabling the wifi functionality during a firmware upgrade and had you bothered to run a diagnostic @Telstra could have confirmed this 12 days ago - 👏 ineptitude #bravo
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South WalesNOW @Telstra ... between 4pm & 6pm I had wifi connection ... between 6-7.30pm my Telstra smart modem has restarted on 5 occasions ... since 7.30pm I’ve had a blue light on my smart modem & NO NBN ... MY ISSUE HAS BLATANTLY NOT BEEN RESOLVED!!! POOR FORM
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gazza (@biggazza77) reported from Port Macquarie, New South Wales@Telstra hey guys you really need to look at your customer service because I just upgraded to a pixel 3 went into the Telstra shop and asked for help moving data from old phone to new and was told it costs $30 what kind of service is that to customers #badcustomerservice !!!!!!
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@NBN_Australia I’ve been checking @Telstra ‘s NBN outage website for the past 10 days and each day it says no outage in my area despite Telstra assuring me of a planned outage between 21/2-5/3 which they failed to notify me about prior
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@NBN_Australia @NBN_Australia ... Telstra cancelled my technician appointment claiming issue was resolved ... it wasn’t ... earliest a technician can attend is Friday 16/4/21 ... NOT GOOD ENOUGH
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@ACurrentAffair9 If it’s a slow news day and you fancy running an expose on how badly @Telstra treats customers of 15 years with their NBN service please reach out ... I have screen shots & more
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South WalesI have to say @Telstra I smell bollocks when your Complaints Department confirm the planned outage has been resolved and organise a technician to investigate your NBN service but 4 hours later another Department calls you to advise your wifi functionality will be fixed by 5pm 🤔
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South WalesAfter 10 days of a planned outage, you only NOW consider and investigate a potential modem issue ... something my complaint raised 7 days ago ... I think each & every employee of your service should have to go what I’ve been through and see how you feel at the end of it @Telstra
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@Telstra It is simply not good enough and unreasonable for an internet service provider to fail to advise customers of a planned 2 week internet outage ... especially when that customer relies on that service to work from home, do University study and connect multiple devices
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@Telstra I’m having trouble with the fact I have an nbn internet contract & @Telstra has been in breach of contract for 15 days ... for 8 days I had no wifi, nbn or landline ... for 7 days I’ve had 4G backup ... NOT GOOD ENOUGH
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@Telstra I feel like I am in a Monty Python skit ... after an ongoing TEN DAY NBN outage until 9pm last night, you assured me the outage was fixed ... between 11am & 4pm today there was yet another outage WITHOUT ANY PRIOR NOTIFICATION BY YOU OF SUCH OUTAGE
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Zaphod Beeblebrox (@Zaphod_BBX) reported from Port Macquarie, New South Wales@MeckeringBoy @LeanneH56251190 I'm on a 50Mbps plan as well and get 47-48. Have no issues with streaming Netflix or catch up TV at all. I did get a new modem when I went to provider. I went with Aussie Broadband bcs I was sick of Telstra BS. They've been great upfront, honest and ready to fight NBNCo.
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@NBN_Australia Even though @Telstra confirmed at 11am yesterday the outage was resolved and a technician needed to be organised ... at 3pm yesterday I get a call from an entirely different department of Telstra saying my wifi service would resume at 5pm yesterday = bollocks
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South WalesMaking a complaint directly to @Telstra has as much utility as a doorbell on a coffin ... my case manager didn’t do anything and didn’t tell me anything I already didn’t know & condoned a 17 day wait for a technician visit ... your thoughts @rayhadley2gb?
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South WalesSo @Telstra even when there is CLEAR miscommunication between your various departments leading to incorrect expectations being set you STILL pass the buck ... DO NOT reach out to me - we’ve done this dance >3 times and you STILL pass the buck ... FIX IT
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@Telstra Is your customer service now an optional extra customers need to pay for???? I have YET ANOTHER NBN line fault approximately 12 months after the last unfortunate experience ... please check your messages from me with screenshots #epicfailtelstra
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South WalesI have to say @Telstra I smell bollocks when your Conplaints Department confirm the planned outage has been resolved and organise a technician to investigate your NBN service but 4 hours later another Department calls you to advise your wifi functionality will be fixed by 5pm
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, New South Wales@Telstra How on earth do you suggest I resolve my problem when your app won’t run a diagnostic or tells me the NBN diagnostic failed and you are prohibiting telephone call contact due to COVID 19 ... how do I study or work??????????
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Jonny17bgood (@Jonny17bgood1) reported@__amyylouise Never go past Telstra not worth saving a lousy buck and compromising
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Dave Jones (@eevblog) reportedI found out what the problem was, the entire building is down. NBN backbone issue, so it's not the ISP. Found a guy in the building that runs a mobile repeater business for buildings like this and he has official contacts with Telstra who say it's going to be down for the whole long weekend. Everyone in the building is struggling with phone access. He's going to put a proposal into strata (handily, that's me!) to install mobile repeaters in the building and also the basement carpark. I said I'll approve it.
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Pepehands (@Inferno357) reported@Mark49438347 @PubRockVersion Telstra is required to operate payphones as part of the Universal Service Obligations, except they're now free because they can't be bothered fixing them everytime some some bogan smashes open the coin box.
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Dave Jones (@eevblog) reported@asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.
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Kerani Cameron (@CameronKer50028) reported@FinancialReview Get an Optus contract so galore might just win mine was just Telstra we have asked about hem to stop can go do Optus to help sort it out and give the business to Singapore we can’t afford this we still have our id and birth certificate
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deirdre ritchie (@deirdreritchi10) reportedWeird. Just got a message from Telstra saying that tomorrow there is going to be an interruption to my home internet service for up to 5h 59m. Why didn't they just say 6 hours? Bizarre.
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The real wrestling critic (@DanielRolf19187) reported@Telstra Telstra sucks three days no Wi-Fi Telstra is bullshit
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Salt N pepper 🌶️ (@Partytime63) reported@MarkAClarkson @Telstra May be blackout your mobile number to avoid people using it for wrong reasons
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OzSeahawksFan (@OzSeahawks) reported@Telstra absolute garbage, non-existent customer service (overseas idiots that dont understand english). Pathetic!!!
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Ron Henry (@RonHenryCC) reportedIt is OK @kayo It casts well from the phone. I suspect using 5G. So it is possibly a @Telstra server problem.