Telstra

Telstra Outage Report in Arcadia Village, Townsville, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Arcadia Village, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Arcadia Village and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Arcadia Village, Townsville, State of Queensland 11/19/2025 03:55

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (41%)

    Internet (41%)

  2. Phone (38%)

    Phone (38%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (3%)

    TV (3%)

Live Outage Map Near Arcadia Village, Townsville, State of Queensland

The most recent Telstra outage reports came from the following cities: Townsville.

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City Problem Type Report Time
AustraliaTownsville Phone
AustraliaTownsville Phone
AustraliaTownsville Phone
AustraliaTownsville Wi-fi
AustraliaTownsville Phone
AustraliaTownsville Phone

Community Discussion

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Telstra Issues Reports Near Arcadia Village, State of Queensland

Latest outage, problems and issue reports in Arcadia Village and nearby locations:

  • SChandlerBing Scott Chandler (@SChandlerBing) reported from Townsville, State of Queensland

    Hi @Telstra! I use my iPhone as a remote for my #TelstraTV. However, I did an update last night and now my iPhone can’t find my #TelstraTV on my network. Any advice? Thanks

  • prasetyoseven Ngudiono Prasetyo (Rudy) 🏆🇮🇹 (@prasetyoseven) reported from Townsville, State of Queensland

    Damn You @Telstra 😤😤😤 My Two times Phone call to Indonesia Cost Me $68 😤😤😤 went to customer service at Castletown but they seem don’t care..at all

  • kiersten_d *Kiersten* (@kiersten_d) reported from Townsville, State of Queensland

    @Telstra You really need to fix your Telstra stores. I do not expect to go into one to have to put my name down on a list and wait sometimes up to 3 hours to be served. 🤬🤬 I’d call your call centre…… but I cannot understand the people I’m talking to Keep jobs in Australia!

  • SEdwards0108 Scott Edwards 💉 (@SEdwards0108) reported from Townsville, State of Queensland

    Good morning @Telstra Our NBN is not working and I can't find any outage information anywhere online. Was working fine last night.

  • AngelBubbles34 💕 Angelica 💕 (@AngelBubbles34) reported from Townsville, State of Queensland

    @Telstra I get that the network and the usage is different in big cities and in the country but nowdays all business need a mobile, and unfortunately some people expect 24x7 availability. No network, no business, no $$$. 😑

  • AngelBubbles34 💕 Angelica 💕 (@AngelBubbles34) reported from Townsville, State of Queensland

    @Telstra Plus raising a concern like that is heaps of time which I have lack of atm. I'm just back from Europe where the network works even in the metro, here in #Townsville it disconnects in the elevator or undercover carpark too.

  • lukeacl Luke 🏳️‍🌈 (@lukeacl) reported from Townsville, State of Queensland

    @ReganAM2210 @Optus @Telstra If you don’t have much luck get in contact with Aussie Broadband and connect with them. They don’t **** around like the big guys do and they’re direct and up front.

  • nineislands JOY ROMA (@nineislands) reported from Townsville, State of Queensland

    Tweeps can you recommend me another phone provider since I'm not in the mines anymore...telstra is the ****** Qantas of service 😡

  • kiersten_d *Kiersten* (@kiersten_d) reported from Townsville, State of Queensland

    @Telstra I wanted to talk to a human in front of me about my iPhone ear speaker not working properly and possibly purchasing an Apple Watch. And as far as prebooking, not everyone has time or knows what they’re doing every hour of the day to be able to do that.

  • MaryWho4810 Mary Who? Bookshop (@MaryWho4810) reported from Townsville, State of Queensland

    @Telstra That didn’t help the last 3 times!

  • AngelBubbles34 💕 Angelica 💕 (@AngelBubbles34) reported from Townsville, State of Queensland

    @Emma_Janexxxxxx @Telstra I have no plan, cheers. 😚 I am with @ALDIMobileAU (pre-paid) which also uses the Telstra network but costs me $15/m.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Kris_andthemoon Bisexual Icon (@Kris_andthemoon) reported

    @Telstra We can't because the screen is broken 🙄 I spent 40 minutes on hold yesterday and was told it was fine to return as is because it's a Samsung galaxy not an iPhone

  • BaconSupanova Sir Brendan (@BaconSupanova) reported

    @_jessticulate I decided to stay with Telstra because I discovered Vodafone coverage is near non-existent in my work building and down in Jindabyne where I go to visit my sister a lot now.

  • levdawg LEVINS (@levdawg) reported

    @Telstra I’ve been trying to resolve an issue with my NBN box timing out for over a week. I’ve had to explain my problem to 10 different people over your support messaging service and it take hours to get a reply. This is ‘gold member support’. Is there a better way to get help?

  • Almostgullible Kim (@Almostgullible) reported

    @Telstra Still can't sign in to My Telstra app; nigh on 4 weeks of empty gestures/ hours on messaging. NOW MESSAGING BLOCKS ACCESS TO ME! It gets stuck loading the conversation. Maybe Optus know how to fix telstra's stuff up...

  • ObservantSmiler Teresa ........... (@ObservantSmiler) reported

    Why does the customer have to chase up an order? Doesn’t customer service do that anymore? I’ve been waiting since the 27/01 for my contract and Samsung s21+, numerous phone calls to @Telstra to find what’s going on,was meant to get phone last Wednesday I was told last wk.

  • AlimFuzzy Andrew Lim (@AlimFuzzy) reported

    @Telstra why whenever your Internet service goes down, your outage page says it's up. How does that internet outage page work? Is it a manual thing (based on reports) or is it automatic? Also last time it was down for a week you said we'd get a refund. Never happened.

  • No_Heart_ME_D_H White Rose Fan(atic) 🙅‍♂️🙆‍♂️🙅‍♀️🙆‍ (21+ ONLY) (@No_Heart_ME_D_H) reported

    @Telstra pages are just loading for ages now instead of even barely. We keep getting Connection Time Out errors

  • samkernot Sam Kernot (@samkernot) reported

    @martincedes @NBN_Australia Telstra is useless and take weeks or months to fix issues... maybe. My record is 2 months with no service with Telstra. Change providers yesterday! @Aussie_BB is the way to go; fantastic service. And, uh, use a referral code 4961579 for $50 credit.

  • Rawalak_Farms Michael Hughes (@Rawalak_Farms) reported

    @NumnutsDevice @Telstra It's that bad it becomes funny!! If you have to engage Telstra for anything, no matter how small or simple, it will be hours not minutes. No other company comes close for the poorest customer support....

  • GeckoIce IceGecko (@GeckoIce) reported

    @Telstra GO **** YOURSELF TELSTRA YOU CANT EVEN LISTEN OR READ APPARENTLY!