Telstra Outage Report in Caulfield South, Glen Eira, State of Victoria

Ps. I’m using a Telstra service to send this tweet @Optus

After 45 minutes, the only option to fix an unusable @iPrimusAU connection is to switch to a Huawei modem 🚫 or pay a $181 early disconnection fee. Technician trying to tell me that it’s my building that’s the problem, yet my new @Telstra connection has been working just fine 🤔

@Telstra I really need to speak to someone in Australia that can help me with billing and account issues. It’s been 2 weeks and I still can’t get this fixed. Contact centre is telling me this is impossible. No onshore contract exists. Surely you can help.

I’m sure I speak on behalf of many Australian @Telstra customers when I say they’re customer service is an absolute disgrace. I don’t know what @andy_penn & his team are telling the off shore workers but it’s clearly a concern. Telstra’s rating should be that of 0 these days

My mobile internet is braking down ..I tried calling the customer care but they keep on suggesting me basic trouble shooting tricks but it's not useful.. @Telstra

@Telstra So being told by your colleagues tonight that there is in fact NO case manager assigned to this complaint. A simple callback to get an update is not boding well!

@AussiSassyGob Telstra are the worst.

@Telstra After 6 calls, and promises after each of them a case manager would contact me within 48 hours, over the course of 3 months; I have now been on hold for a further 2 hours trying to get your billing mistake resolved. The worse customer service in Australia!

@Telstra 4G In TULLAMARINE is Very slow sometimes switching to 3G, Speedtest was at 21.2

@Telstra So I tweet because I have spent 2 hrs and 45 mins trying to get my internet connected and @Telstra has stuffed up so do.m you think I want to now spent more time with this. I would like and email option or I will our complaint in through alumini

@Telstra really poor customer experience when it's now two weeks when I lodged a now missing complaint on why I started receiving unsolicited SMS marketing. Five calls by me, none from Telstra and poor record keeping #customerfail

I had my mobile with Telstra but had reception issues at my house as it's an old tower the network uses. They wanted to install an antenna at my cost. I changed to Optus and no problems

@Telstra Yeah it’s switched over. The 4G is woeful though. And I don’t want to wait until Wednesday for a fix

@Optus your customer service sucks... nearly getting as bad as @Telstra and that takes some beating....

@Telstra They said two things: 1) they were the highest management I could speak to about my complaint. 2) I would get an email summary of what happened. I reckon number 1 is a lie and I know number 2 is a lie

So Telstra had another internet outage. Perhaps it's time they employed more people instead of sacking over 2000 which the sharemarket applauded. As a shareholder in them I'd sooner see better customer service then higher dividends

@Telstra and your service and customer service is some of the worst I’ve ever dealt with!

holy **** have I not missed trying to talk to @Telstra. The voice-guided menu is absolutely atrocious.

@Telstra seriously you’re an absolute joke of a companythis is the third night in a row my internet has been down and then on top of that you’ve got to pay to enable port forwarding

@jendudley Telstra told me to stay on cable as they can guarantee better service

1/2 @telstra it is no wonder the telecommunications industry has the worst customers satisfaction rating. Currently I would give you a ZERO for customers satisfaction and customer service #customerservicefail

I requested a credit transfer from one @Telstra account to another THREE weeks ago and it never happened. Apparently their “credit transfer tool” is broken but no one bothered to get in contact with their affected customers (me) about it. Thanks, Telstra.

I have just shouted at a scammer on the phone. It was a variation of the "I am Nicole from NBN". This time the person was pretending to be Telstra. That was my fourth call today from them. Please send help @Scamwatch_gov - I am losing my mind.

NBN told Telstra it was their problem to fix. Now having same problem with Optus.

So am I, but my Telstra internet through Foxtel has been down since Monday😩

@Telstra Lain so slow....

@Telstra And I waited... and waited... called Telstra in the morning... they confirmed a technician would be here today... but at 3pm, called A 2nd time and now I hear... a tech is not coming today... I got a confirm email... but... nope! Really awful experience.

@Telstra How are they supposed to contact him when he doesn't have a freaking phone. Last ctc I had was the tech would def be there to see him. I live 2 hours away and no-one let me know it was now an outage anyway. Only found out when I still couldn't call him. NOT GOOD ENOUGH!

@Telstra Read my previous replies regarding account type. Complaint lodged SATURDAY! Received call today telling me what I already knew it’s been escalated. Telstra is a disgrace! ALL account being moved to a competent company. I’d be more worried about misleading & deceptive advert

That’s on top of the phone calls and waiting around for techs never to arrive when I was a Telstra customer