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Telstra

Telstra Outage Report in Caulfield South, Glen Eira, Victoria

Why is my Telstra service not working?

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Full Outage Map

Problems in the last 24 hours in Caulfield South, Victoria

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Caulfield South, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Telstra

Telstra is having issues since 06:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 42% Internet (42%)
  • 35% Phone (35%)
  • 9% E-mail (9%)
  • 9% Wi-fi (9%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map Near Caulfield South, Victoria

The most recent Telstra outage reports came from the following cities: Melbourne.

CityProblem TypeReport Time
Melbourne Internet 8 hours ago
Melbourne Internet 2 days ago
Melbourne Phone 5 days ago
Melbourne Phone 5 days ago
Melbourne Internet 6 days ago
Melbourne E-mail 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Caulfield South, Victoria

Latest outage, problems and issue reports in Caulfield South and nearby locations:

  • daytime2day
    daytime2day (@daytime2day) reported from Melbourne, Victoria

    @Telstra NBN outage. It’s been like that since 9pm last night

  • timothy_89
    Timothy (@timothy_89) reported from Melbourne, Victoria

    @telstra are having issues in Melbourne CBD/East Melb. My iPhone says 4G but I can’t get any coverage.

  • KoparaFallsKid
    Robyn D (@KoparaFallsKid) reported from Melbourne, Victoria

    @Pamelanicholls6 @andrewofoz @JaneCaro @Telstra I do that too, using my phone as a hotspot. But that chews through the data allowance and they (in my case Optus) don't let you have extra phone data because the internet is down. They still charge $10 a Gb for extra usage over the monthly allowance.

  • 6r3tt
    Brett (@6r3tt) reported from Melbourne, Victoria

    @andy_penn Telstra are just *************** now - wasted 4 hours of my day waiting for a BOOKED appointment and just got a call saying technician won’t arrive cos he has another priority. 2 hours to drive here to be here by 8am as requested by you- rude bastards #TelstraSuck

  • topher_1976
    Chris (@topher_1976) reported from Melbourne, Victoria

    @UndaSthnXiStand @larry_blunders @OptusEnterprise Telstra has NOT started switching 3G off. They did turn their 2100MHz network off a few years ago, but the 850MHz network has not.

  • m_triantafillou
    Maggie Triantafillou - Μαγδαληνή Τριανταφύλλου (@m_triantafillou) reported from Melbourne, Victoria

    6+ hours of working on assessments because the home cable internet had an outage for four and a half days. I’m absolutely wrecked. Thanks @Telstra.

  • m_triantafillou
    Maggie Triantafillou - Μαγδαληνή Τριανταφύλλου (@m_triantafillou) reported from Melbourne, Victoria

    @Telstra Yes, I’ve launched a complaint with the Telecommunications Industry Ombudsman about this whole debacle. You nor anyone at Telstra, have still not given me an explanation as to why there was an outage for 4 days.

  • m_triantafillou
    Maggie Triantafillou - Μαγδαληνή Τριανταφύλλου (@m_triantafillou) reported from Melbourne, Victoria

    @Huw_Merlin @Telstra Yeah ADSL. There’s apparently an outage and it won’t be solved before 7pm tomorrow.

  • StepmeisterOz
    Snickers (@StepmeisterOz) reported from Melbourne, Victoria

    Well after 15 years it’s see ya @Optus & hello @Telstra I can’t believe in 2019 Optus cannot provide a 4G service in Prahran & they don’t have any plans to upgrade that black spot either. It baffles me. Oh well, a complaint to the TIO means I pay nothing to leave. #ByeFelicia

  • dgoodlad
    Mr. David “Esky” Goodlad (@dgoodlad) reported from Melbourne, Victoria

    @Telstra There’s no update just a ticket to escalate in the morning. Still no acknowledgement of a broader outage despite neighbors with the same problem.

  • timothy_89
    Timothy (@timothy_89) reported from Melbourne, Victoria

    My @AFL mobile broadcast from @Telstra is terrible tonight. Image freezes every two seconds.

  • m_triantafillou
    Maggie Triantafillou - Μαγδαληνή Τριανταφύλλου (@m_triantafillou) reported from Melbourne, Victoria

    @Telstra I tried this to no avail! My internet is not working. I’d like to know if there’s an outage in Preston, Vic. So that I can rule it out if there’s not one and send for a technician.

  • KoparaFallsKid
    Robyn D (@KoparaFallsKid) reported from Melbourne, Victoria

    @Pamelanicholls6 @andrewofoz @JaneCaro @Telstra In my view, they should provide free additional phone data when broadband is down.

  • ollinator2000
    Oliver van der Velde (@ollinator2000) reported from Melbourne, Victoria

    @Telstra hi, I m on vacation in australia and i bought a 30$ Telstra SIM Kit . Unfortunately my German iPhone6s says “could not activate mobile data network” i activated as describe in the package , via Telstra Website and Hotel WiFi . Every Tipp is appreciated .. 😉

  • mckenna_claire
    𝕮𝖑𝖆𝖎𝖗𝖊 𝕸𝖈𝕶𝖊𝖓𝖓𝖆 (@mckenna_claire) reported from Melbourne, Victoria

    @Cacotopos @Telstra And get the Worst lol

  • m_triantafillou
    Maggie Triantafillou - Μαγδαληνή Τριανταφύλλου (@m_triantafillou) reported from Melbourne, Victoria

    Hey @Telstra I’ve been given the run-around about this outage in my area, Preston Vic. We’ve had no internet since Friday, it was scheduled to be resolved by 7pm tonight. This isn’t good enough. I’ve gone over my mobile data limit twice as I’ve had to do assessments for uni.

  • coachbear
    mikey (@coachbear) reported from Melbourne, Victoria

    @Telstra nope no outage, still one bar

  • mikedoeslife
    Mike Stevens (@mikedoeslife) reported from Melbourne, Victoria

    Turns out the fastest way to get service in a Telstra store is to walk in with an Optus bag in your hand

  • TeamBloomart
    Guy Incognito (@TeamBloomart) reported from Melbourne, Victoria

    @JohnBirmingham @Telstra @Optus I used to pay my dad's bigpond account (in his name, my cc direct debit deets). When he died I tried to cancel the account. Imagine how that went.

  • ajphelo
    Andrew J Phelan (@ajphelo) reported from Melbourne, Victoria

    @JaneCaro @Telstra I reckon if you wanted to win the election and you promised to fix the telcos you’d be a shoe in!

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • pipwells
    Pip Wells (@pipwells) reported

    Hey @Telstra - whats going on with 4G reception/service in the Engadine (2233) CBD today. Seems to be dropping our devices back to 3g constantly. Can't wait for the 3g network to be decommissioned... what do we do when the 4g network fails then?

  • theKoala_Man
    Lou 🧃 (@theKoala_Man) reported

    @itshughesy @Telstra Certainly one way to make you become a New Customer hey.

  • Itelluwot
    Nerone_Mma (@Itelluwot) reported

    Cmon @Telstra nearly an hour waiting to talk with someone? I understand why people say you have the worst customer service in Australia

  • banoky
    Banok Rind (@banoky) reported

    @aleeb88 That's so good! @Telstra sending bills to an old address but I never gave them. Now I been cut off, its a poxy Monday hahahaha

  • HwarangAU
    Hwarang (@HwarangAU) reported

    @Telstra HI Telstra, I ported to Boost mobile on the 13th of April 2021. After my old sim stopped working I put the Boost sim in. I cannot make calls or receive data since. Telstra support says it's their issue. I have had no service since. Please help me! I'm desperate.

  • elisemargow
    Elise (@elisemargow) reported

    Amazing that @Telstra is still making a profit given its complete ineptitude when it comes to customer service. Countless phone calls, orders raised, cancelled automatically then re-raised. @andy_penn what on earth is going on there. Your company is a nightmare to deal with.

  • sarah_andros88
    Xr globalised (@sarah_andros88) reported

    @Telstra It's working now I switch off and on I cleared the network settings and gate way settings and then I I threatened them that Telstra could hold them liable for damage to reputation

  • IdreesM8
    Mohamed Idrees (@IdreesM8) reported

    @Telstra So far Telstra owes me 20 hours x $65 = $1300 for my time spent on calls without any resolution whatsover. Along the way in the last couple of weeks, I found Telstra has the following departments Disconnection, Sales, Provisioning, Technical support, etc. etc.

  • Jubbsy24
    Jubbsy (@Jubbsy24) reported

    @andy_penn A long time Telstra customer who is losing my mind trying to get a phone that was damaged on arrival replaced. Shuffled from one customer support person to another - promises of fixing issue but then nothing happens. Can you get someone to help?

  • FeliceJacka
    Prof Felice Jacka (@FeliceJacka) reported

    @Telstra No, they just checked our service and said it was 'unstable'. They said they'd apply some sort of fix, although that might slow the service down. Said it might take 24 hours. Definitely hasn't improved yet!