Telstra Outage Report in Burwood, Whitehorse, State of Victoria

@NBN_Australia @Telstra what does one have to do to get something fixed? 6 weeks of back and forth and nobody can sort the problem. Surely this can't be too hard.

@Telstra I walk into a store to buy a phone today and I was told you won't accept my money until at least the first to second week of April. As a customer for over 10 years, this is the worst service ever.

The Telstra logo on the 50 looks so bad, really doesn’t need the blue background

Hey Tweeps, is anyone who has the iPhone 14 Pro having issues with the phone taking forever to load things when it’s on wifi? Is it a 5G drama or is this just a Telstra thing?

. @Telstra best person to help me move my service to new address? Website is shocking and chat support center closed on Sunday.

@cameronwilson Also v handy for checking “does X network actually provide service where I’m at /. Work or live?” Without having to sign a contract or >1 month typically. Where I’m at in aus Telstra and Vodafone seem to be the best combo, Optus just does NOT work. At all, YMMV etc

@PieNorthern Not a bad patch I had a mate who lived and worked up there for Telstra as a linie and he stayed there for decades.

@peters_malcolm He sold everything Telstra and let gas go for nothing and stupid media call him good treasurer which bull ****

@Telstra Quinn, it’s New Year’s Eve, cut me some slack, you are asking me to go to some other get help chat section? For what? I’ve done my bit. I am notifying Telstra that Brighton has practically no data, deal with it, we pay premium prices for this crap. HNY 🎇

@Telstra Arrrrrrgggg…… I’m like getting **** all data to sustain a chat, just get the boys to reboot the modem and router at the tower please.

@Telstra There are over 15-20 Telstra phones here and everyone having the same issues, just send someone to the phone tower and unplug and plug back in, it needs a reboot, trust me, I’m a limo driver.

@NBN_Australia @Telstra Ended up being a <12 hour outage instead of 4 days. 🥳

@vertikar @NBN_Australia @Telstra Yeah, 4G. No 5G coverage in this part of Melbourne. I wish I didn't have to use a SIM from another telco to get 20+ Mbps. Telstra 4G backup is about 0.16 Mbps down with a Smart Modem. We just tether phones during work hours for video calls or sharing would be too slow.

@vertikar @NBN_Australia @Telstra The irony in Telstra workers having Optus and Vodafone services for continuity just in case nbn and Telstra mobile go down. 😬

@vertikar @NBN_Australia @Telstra I received an SMS later to expect 4 days of no internet. 💀 I've got a backup service running at full speed through another telco. Best not to put all our eggs in one basket if nbn HFC and Telstra mobile are both unusable while WFH. 🥵 Fortunate that there's overlapping coverage.

Telstra 4G backup speed is 0.16 Mbps (down) in the Smart Modem. 💀 6.32 Mbps (down) when I use a SIM card from another telco in the modem. 🧐 Smart Modem with 4G backup is so slowwwww 🐌 @Telstra

6.32 Mbps down and 15.3 Mbps up when I use a SIM card for a different telco in my Smart Modem. Telstra 4G backup SIM card is too slow. 0.16 Mbps. Dialup speeds. 😱

4G backup is a joke. 0.16 Mbps down and 0.55 Mbps up. HFC is a joke. Don't tell me infrastructure is failing during summer because it's 27C and 20-30 year old equipment is dying. 💀 Paying a premium for this. 😬 @Telstra

@Telstra Hope you can help - viktor. DM'ed as suggested. Help with fixing the network issue or help with port out of telstra.

@Telstra One time, I was redirected to a tech person, who helped with resetting network settings, but it didn't help. They also disconnected the call post that without any reason. I am trying to get help for past 3 months.

@Warmoalto @cookerwatch How long was it down for? Unusual that all internet go down - usually it's just Telstra or Optus, not everyone at once.

@den_ster @Telstra That really sucks AC, sorry you copped that

@GreenMachinePod @Telstra Harvey and Cam really aren't going to be able to help, having just gone through the process with Harvey. Very nice fellow, and as helpful as he can be. But @Telstra clearly doesn't have a complaints procedure that can even register the problem properly.

@Telstra @TheGHRaiders I’d like to hear from you too @Telstra. We’re literally in the shadows of Telstra Tower and I can’t get service until I’m 2km away from the stadium. It hasn’t always been like this so something is wrong.

Hey @VodafoneAU What was wrong with your service today? 5 devices on 3 different accounts all running Vodafone sims, yet we could not get any data service for hours at the @ausgrandprix. Luckily someone had a @Telstra wifi we could hit spot off. Will this continue all weekend?

@den_ster @Telstra Im feeling it for ya. Utter garbage.

@bajo @Aussie_BB Wish I could get them, my place has post master general aged telstra line and the old neighbour we connect to never wanted to upgrade, can dream about using them next place ahaha

@Telstra why is the service so slow at the @mcg . Can hardly get a tweet out. 5g or 5km/h ??!

I’m old enough to remember old Telstra (Telecom/PMG) which I had a surprisingly close relationship with. Were they annoyingly bureaucratic, authoritarian and patriarchal? Yes. Is new system, which tries to make you the customer &/or a low paid call centre worker do the work …

Spending my Friday evening chatting online with a Telstra help desk employee trying to sort out a billing problem. What a fun life I lead! In fairness, they were nice & I think we’ve sorted the immediate problem. In the bigger picture, has privatisation been a good thing? No