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Telstra

Telstra Outage Report in Burwood, Whitehorse, Victoria

Why is my Telstra service not working?

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Full Outage Map

Problems in the last 24 hours in Burwood, Victoria

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Burwood, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Telstra

Telstra is having issues since 07:40 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 41% Internet (41%)
  • 36% Phone (36%)
  • 9% E-mail (9%)
  • 9% Wi-fi (9%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map Near Burwood, Victoria

The most recent Telstra outage reports came from the following cities: Melbourne.

CityProblem TypeReport Time
Melbourne Phone 2 days ago
Melbourne Phone 3 days ago
Melbourne Internet 3 days ago
Melbourne E-mail 4 days ago
Melbourne Phone 4 days ago
Melbourne E-mail 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Burwood, Victoria

Latest outage, problems and issue reports in Burwood and nearby locations:

  • psimpsonmorgan
    Peter Morgan (@psimpsonmorgan) reported from Melbourne, Victoria

    @Goldenjocks Another thought, why are these problems with the NBN coming out now when Ziggy a former Telstra CEO is the Chairman of the NBN.

  • evanderkoogh
    Erwin van der Koogh (@evanderkoogh) reported from Melbourne, Victoria

    @girlgerms @Telstra Their roaming is unbelievably bad. I always get a local SIM. Just can’t stand paying those prices..

  • DeanFelton7
    Dean Felton (@DeanFelton7) reported from Melbourne, Victoria

    Hey @Telstra. My 89 y-o and very ill father in law’s home phone dead for 24+ hrs. He has Telstra Priority Assist bc of life threatening illnesses. Can’t reach you via phone or text on Telstra app. He’s in hosp atm and we need to stay in constant contact. Pls help.

  • danwrodgers
    Dan Rodgers (@danwrodgers) reported from Melbourne, Victoria

    Why now @Telstra. Says no outage in my area but my Internet will not work 😭

  • alisterrobbie
    Alister (@alisterrobbie) reported from Melbourne, Victoria

    @Telstra It didn’t, but I found that independently. It said everything was fine, and that 90% of issues were resolved using the online service.

  • smoldemi
    Michael Smolders (@smoldemi) reported from Melbourne, Victoria

    Have just ticked over 1hr on hold with @Telstra support. Home internet doesn't work. Tried "helpful" self service diagnostic to no avail. Wonder how much longer I'll be on hold for...

  • canadianbayrd
    💦Will - One of Duttons Crazies (@canadianbayrd) reported from Melbourne, Victoria

    @Telstra t box is total shit

  • northlanejosh
    my name is josh (@northlanejosh) reported from Melbourne, Victoria

    ONE HOUR waiting for service from @Telstra

  • ogettings
    Oliver Gettings (@ogettings) reported from Melbourne, Victoria

    @Telstra Thank you. I’ve never set up an account myself, online in-store so I don’t know what has happened.

  • abhi5148
    Abhinav Gupta (@abhi5148) reported from Melbourne, Victoria

    @Telstra Hi Team, on a IVRS call I am unable to select options even after pressing the desired key. This problem is happening only when calling from Telstra network. Please check and fix this asap!

  • Pasquale_Stella
    Pasquale Stella (@Pasquale_Stella) reported from Melbourne, Victoria

    Spent HOURS today trying to get my mob onto @Telstra 4G n’work after a stint overseas. I tried: 1 Online Help-NUP 2 Telstra Shop-NADA 3 Cust Service-NOPE 4 MobileFaults-HOPELESS Just a series of stupid, useless, disconnected opinions and advice!🦆💩 #UXFail #UX

  • northlanejosh
    my name is josh (@northlanejosh) reported from Melbourne, Victoria

    Up to my 42nd minute on hold with @Telstra - for $90/month internet the customer service and amount of interruptions I get is appalling

  • CorinnaSladey
    CrinInfluenzer🥂💕🚜🏇💎 (@CorinnaSladey) reported from Melbourne, Victoria

    @Telstra Internet no workies, fix it

  • james_findlay
    James Findlay (@james_findlay) reported from Melbourne, Victoria

    Just got a *HUGE* bill from @Telstra for disconnecting my shit ADSL connection despite being told in-store and on the phone that there wouldn't be a charge. I'm furious and have asked them to check the phone recording. Next I'll go to the ombudsmen. FURIOUS.

  • alisterrobbie
    Alister (@alisterrobbie) reported from Melbourne, Victoria

    @Telstra Unfortunately not. Still sluggish. Voip conference calls dropping out. We’ve had to resort to phone tethering to get work done. Appreciate you can’t do much. Will head back through the support grinder again later when I’ve got spare time.

  • nathan_bobik
    Nathan Bobik (@nathan_bobik) reported from Melbourne, Victoria

    @NBN_Australia So im waiting for updates from @Telstra, who are waiting for updates from you...and your response to Telstra is we’ll fix it in 7 weeks...then your customer can book in a new appointment.... which will be another 2 weeks.

  • TheSarge61
    PR (@TheSarge61) reported from Melbourne, Victoria

    @Telstra you have a major 24hr police station in Melbourne without phones and internet due to an NBN cable issue, it's been nearly 20hrs now and no fix. I think you should escalate this issue ASAP.

  • CoryCobain
    CoryCobain (@CoryCobain) reported from Melbourne, Victoria

    @Telstra outage in Bundoora Victoria. Internet. Has been out for 4 days with no sign of a fix. It’s a long weekend. We stream everything. Fix your BS up.

  • tommyhare82
    Tom (@tommyhare82) reported from Melbourne, Victoria

    @Telstra @NBN_Australia completely unacceptable when someone gives you a weeks notice on moving house to have a customer be without internet for two weeks. I can’t work

  • stephroseg
    Stephanie Gaddin 👩🏻‍💻📜 (@stephroseg) reported from Melbourne, Victoria

    @AlanJDixon @Telstra No not really lol - just constantly frustrated by the extremely bad timing in their outages or the inflictions on my business account which never ever get resolved at first point of contact. If they were a small business they’d have sunk ages ago.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • damiendonnelly
    I’m too X Æ (@damiendonnelly) reported

    @Telstra Since I got the phone, chat support didn’t really work (too long to tweet). Store said to just raise a complaint. This seemed somewhat unsatisfactory to me, so I hoped maybe the Twitter @Telstra team could help.

  • Petapann
    Judi Tucker (@Petapann) reported

    @craigreucassel @deniseshrivell ....said in a hushed voice ‘I used to work for Telstra’ when Visionstream was the thing. When I was retrenched (there is a goddess) I vowed never to have a direct service from Telstra. I chose a little startup fm WA, iiNet been with them 15+yrs, superb service, made them #2 here.

  • highpitchnoises
    A broken squid (@highpitchnoises) reported

    @Telstra wtf is going on with your service lately?

  • newearthphoenix
    Laura Goulart Pinheiro (@newearthphoenix) reported

    Telstra internet outage in Queensland, Australia.

  • TheKETgala
    T F E (@TheKETgala) reported

    @nick_spurway @Telstra This happened to me in October, it’s an absolute pain but you had to call them and continue to follow up, if your bill is direct debit drop the maximum limit down or they will debit you the full amount

  • NeverTooLateFo2
    COVID-1984 (@NeverTooLateFo2) reported

    @TheKouk A bit like saying Telstra or any Telcos can chose whomever can make a phone call on their network, or filter was it being said by phone.

  • wabungy
    wabungy (@wabungy) reported

    @poopass43149756 @cavespaces how is that bullying im saying that telstra is bad because it is lmao

  • Whykikamooocow
    Ben Gonzalez (@Whykikamooocow) reported

    @Telstra Hi. Do you have any info on the NBN outage in the Tweed/ Banora point area. NSW 2486. Our business is extremely affected

  • TheKETgala
    T F E (@TheKETgala) reported

    @nick_spurway @Telstra Even staff in stores said the process is really bad

  • wabungy
    wabungy (@wabungy) reported

    @cavespaces @poopass43149756 i have never had a problem with vodafone, telstra would go out for hours at a time almost weekly, have really slow internet plus they told us to find another provider lmao