Telstra Outage in Glen Iris, Stonnington, State of Victoria

@Telstra Holy **** this is industrial grade cringe.

@Telstra hi my home cable internet is not working. Tried chatting on Telstra 24x7 on the app but no responses there.

@thomas_violence Watching the onion movie instead. Dealing with some 12H identity theft Plz @Telstra and @commonwealthbank help me plz no I wan I just wanna CHILL THANK U PLZ FIX IT NOW PLZ MY EIFE SHE IS NOT HAPPY WITH U EITHER MR SIM J PORTER.

Good to see Telstra still haven't been able to sort their useless coverage out in the CBD. Why am I paying for 5G when 4g can't even send a msg. #Worst

@Telstra looks like you are at it again. Want to cancel Foxtel, almost impossible. Telling me my service number is incorrect. Would like to speak to someone but guess what, Telstra don’t employ humans! Utterly pathetic!

@DarkMatterzine @Telstra Likewise, the trouble with no many Australian industries is that genuine competition does not exist. It's often a choice of who is less worse than the others, not which is actually good in terms of service.

@Telstra we were told we had to switch to nbn before 30/01 so signed up. Guy came yesterday couldn’t finish it due to some issue. said Telstra would be out today to complete - no one has showed and no internet! My wife works from home and needs the internet urgently!! Any advice?

@Telstra we were told we had to switch to nbn before 30/01 so signed up. Guy came yesterday couldn’t finish it due to some issue. said Telstra would be out today to complete - no one has showed and no internet! My wife works from home and needs the internet urgently!! Any advice?

Got my phone fixed, cheers Telstra. Day 2 of 8 straight done. Tired as all hell. So damn homesick. Sunburn still hurts like a m'f'er. Time for bed and a fresh day.. today's been long.

Love ya Telstra, thanks for dropping out my sim card and cutting me off the network for 5-7 business days until a new one is sent 😒 can't text, can't call 👍

Great service this morning from “Jack”at Telstra store in south melbourne ✅👏- sorted email issue in under 10 mins- just as I thought - someone at Telstra cancelled my email account in process of changing Foxtel subscription @Telstra #thanksjack

@Telstra It's a new service being set up, so that everything is via telstra, because of the nbn, so when the second technician came out, they said it would be connected by Jan 5th. He assumed it would be to coincide with the next bill, but nothing

@Telstra Got there in the end. Thank you for following up. Extraordinarily hard to make contact with support team though - multiple attempts / hours lost trying to connect to chat. Frustrating. But now resolved. Thank you.

@Telstra what’s happened to toe service? I got told at the Northcote store at lunchtime they were too busy to see anyone, I sat on the 24/7 app for 1.5hrs waiting a response, last time I dared call I got the “COVID call centre closed” message. How does the average punter get help

@Telstra I have a query about my latest bill. Your phone service told me to message your team online - and then hung up on me. And my messages through your online portal have gone unanswered for the past hour. Any suggestions as to how I can talk to someone ? Thanks in advance.

@David_Bonnici @BridieEV Luckily my partner’s mobile is on Optus (mine is Telstra) and she managed to get a signal so her permit was viewable

@MD00042 @abrasion Employers or idiot HR? Pretty sure I know people at Telstra that would take you. Have you tried Servian?

@Telstra I’m a mobile customer of 15 years and have been threatened with disconnection today. I have been patiently waiting a decision from Telstra on a contested fee for six weeks - I have called, emailed and live chatted and have got not a decision or reply back from Telstra.

@Telstra Haven’t removed and re-installed. Seemed to be an issue prior to 14.3. I’ll try that.

@sadiesjogren @SuperNetball I think (not a Telstra customer so happy to be corrected) that the free Live Passes are only for Telstra Customers, so have always been limited to Australia. Might have been able to be used with roaming? Not sure, I’ve always paid for my subscription to the app.

@Telstra What's happened to the BigPond Cable network in Manly NSW? Down most of the day and not expected to be fixed until Wednesday night.

We had issues with our nbn & the tech was meant to come yesterday & nobody showed. Today telstra says they're gonna slow our internet as using mobile data. Call up & ask what's going on. Apparently nbn changed the port we use & nobody told us. Working fine now

telstra get your ******* **** together please

@Telstra Hi Laura, 2106. It is every night without fail, peak times. Can’t run Netflix, have to rely on 4G rather than my wifi to even use messenger. It’s a joke, and I know you’re a customer service rep, not the scum responsible, but it’s not fair for paying customers.

@Telstra how much do I have to pay you greedy pusbags for an internet connection that isn’t throttled between 7pm and 9pm? It’s every night, without fail, service slows down to the point of being barely useable.

Yo telstra you really be after a slapping huh @Telstra 24 failed transactions on my US shares coz my net be dropping you making me lose coin and that's not cool bruv you gonna owe me a 💯 g in a minute bruva you be better giving me free **** for your mistakes

@NotRealms check their website and go to ur area, it might be a telstra problem

@Telstra wtf is wrong with you guys, I cancelled my services 2 months ago and you're still sending me bills????

I'm in a technically regional area of Australia, and I do commend the network infrastructure here. The broadband is alright, having a 30mbps link and 4G with two bars where I am pulling around 130mbps. Touché, Telstra.

.@Telstra could someone please tell me why its going to take 10 days for my internet issue to be sorted out? I'm already with you and have a smart modem. A new plan shouldn't take 2 weeks to sort out.