Telstra Outage in Glen Iris, Stonnington, State of Victoria

@TheTechDudeAU @Telstra_news @Telstra Clearly I’m being sarcastic giving them shit about their horrible service which nobody should be paying for. Got connected to nbn last week and it’s been down the past 2 days. Before this issue when we connected with them 2 years ago we were paying for 3 months and had no interne

@AlanBaxter I switched from Telstra to Telechoice who use the Telstra towers because it’s cheaper and you aren’t paying for features you don’t use. Telstra have been spamming me since and I have an open complaint against them with the TIO as a result.

@Telstra There was no outage listed. I got on via mobile, but cant really use that for web pages.

@Telstra Thx Dylan but I can’t be bothered. I’ve done it too many times to be honest. Im 13km from the city centre, this is a service I pay a lot of money for and I should not have to call you to give me the service I am paying for!

@jendudley You forgot to @Telstra and @NBN_Australia. I don't feel so bad now, at least @optus replied to my tweets.

@kucrazyfan1 @SuperNetball @magpies_netball @SueGaudion @CathCoxy @ash_braz @aflwomens Awww excellent! Bummed I missed it, wish @Telstra and @SuperNetball would sort out the app glitches....I’ve never known it to crash so much 😭

@jendudley I had a @Telstra tech over yesterday, his boss joined him for a chat - 60m of chatting 15m of getting actual work done. 20m explaining it's not good job but he'll do it. Hope he made it to his next customer. It only took me 4 appointments and five weeks to get 10mbs

@billshortenmp Well surprise surprise!! It’s pretty evident now coz Telstra are off -shoring core network design and telling Australian contractors to match Indian contract rates or lose the contract. Aussie jobs Aussie wages not Indian wages takes again libs- never trust a lib

@Telstra The amount of absolute ineptitude I have experienced with telstra today is incredible. See this so what happens when you outsource jobs at the cost of customer service. You make your entire customer base suffer. ALL I WANT TO DO IS REPORT AN OUTAGE.

@billshortenmp And Bill did you know yesterday Telstra dropped a bombshell in the core network design contractors by not giving them a contract for design. It’s being done off - shore in India. So effectively hundreds of Aussie jobs gone @billshortenmp @DavidLeydon1

@Telstra The outages show up occasionally but not all the time. It is out right at the moment for example but there is no outage listed. Our internet used to be so reliable :(

@Telstra internet is down daily in burwood Vic 3125, this has to be the 10th outage in the area. We went years with none and now it's almosy every day.

@Telstra And I should expect rude people to be st Telstra too . I have raised my complaint and will be making sure they know how rude you are

@Telstra I would suggest that you take your idea and put it it somewhere . I don’t want smart arse messages I want my service to be fixed . You have already lost some of our business and will be losing the rest of our business .

@Telstra You really think that I will be paying for anything .why should I have to beg to you to get something reviewed when I have been inconvienced by your so called systems and workers .poor form . You call me and earn your profits

@Telstra And now your outages page is not working . Well done @telstra maybe you can pick up a phone and call your customers .

@Telstra I already have . This is absolutely just so stupid that you want me to chase you to get an answer . @telstra don’t ask me to pay my bill until I get the service that I pay for .

@Telstra well done on another day of no internet . You can text us about a bill reminder but you can’t fix a simple outage. You update when it will be fixed and you expect me to pay for a service that I am not receiving . #notgoodenoughtelstra

@Telstra Telstra has just billed me for tech support please check your bill as they charge for services they promise are free but still don’t resolve your issue what a joke look up Telstra in the dictionary and it says pathetic service supplier

Telstra saga part 3. Then we were sent to the back of the queue Possibly the worst service and company I have ever dealt with. Absolutely hopeless. Trying to run a business with no internet for 3 months. Useless organisation @billshortenmp @DavidLeydon1

@Telstra Well the is s bloody outage again because some idiot hit something again . This is the second time and why should I have to pay for s crap service when this happens and my daughter will fail. As if @telstra gives a crap .

@Telstra You’ve billed - we just can’t see it. You don’t attach it to your emails and we can’t get into it. Even the support guy we spoke to can’t get into it. Then your reminder emails also don’t mention the balance due. I’ve wasted hours on EVERY BILLING CYCLE FOR 20 YEARS.

@RoseRimmer2 So am I... And as I am a Telstra customer I get to buy some tickets in five minutes and the general public tickets go on sale next week

@Telstra internet is down in my area when will it be back up, 3033

@billshortenmp Thanks bill coz I have just been retrenched coz Telstra want to cut 30% off rates of the last contract and will only sign off on that for the new.. how Can any Australian Company operate on margins as slim as these... Telstra is sending families down the drain

issue was with the Telstra line outside my house. A Telstra b level technician was booked for today (confirmation received via SMS between 8-12 today). I had to cancel a shift, so not getting paid. No one has arrived. I receive a message at 1pm delaying the service request

with the Telstra line outside my house. A Telstra b level technician was booked for today (confirmation received via SMS between 8-12 today). I had to cancel a shift, so not getting paid. No one has turned up.

@alisterrobbie @digtoolsonline @JasonTLewisPHT My cable is the worst it’s been and hopefully better after tech comes over from Telstra Been not working so great, pissed off as we pay big $$ and lately been getting up and Down speed....not good enough

Dear @Telstra and @NBN_Australia you service is really crap. Installed a new wifi router today, at my own cost and streaming sucks just like before with a Telstra wifi router. 3rd Internet, 1st world country. Give me my taxes back. You are pathetic.

Telstra is THE worst when it comes to internet. Even when you’re on one of the best NBN plans going around

In the world where you can do almost anything with a touch off a button. I had to drop off from 30mins (4 times) waiting call on @Telstra @TelstraEnt. It's like #telstra penalize you for been their customer. #pathetic service #domo #optus #dodo

@nathanoldfield6 @Telstra Nope. I build a fixed wireless network and I live in a wireless hole 😂

@Telstra North balwyn, it’s a blackspot coverage is terrible, i am lucky to get 1 bar 3g

@Telstra your 3g network is for the tip, especially when I can’t get 4g coverage.

@Telstra yo Telstra. Why is my internet AND Foxtel down‽‽ Toorak Vic!

@Optus every single time I travel.. I have issues with travel pack. Or with extra charges.. Or with international calling. Maybe it's time to change service to good old Telstra

@Telstra Lain so slow....

So am I, but my Telstra internet through Foxtel has been down since Monday😩

@Telstra It won’t be processed. Because the tool is down they allegedly cannot transfer credits at all. Telstra is going to SNAIL MAIL me a CHEQUE like it’s 1992. I wasn’t even born in 1992. Your internal processes are a bit of a joke sometimes!

I requested a credit transfer from one @Telstra account to another THREE weeks ago and it never happened. Apparently their “credit transfer tool” is broken but no one bothered to get in contact with their affected customers (me) about it. Thanks, Telstra.

@Telstra Angela please dont bother. This is a complete stuff up. I will leave it to the Ombudsman to fix. I have no faith in @Telstra .

@ShaunHodgins @AltoCarol @crownsfive1 @billshortenmp Yeah I don’t agree. One example, Telstra would never have been sold off. Telco infrastructure would have been maintained and upgraded. The NBN may not have been required and thus we would not have had to buy back and rent infrastructure that was previously owned by the tax payer

39. Called Case Mgr - not available. Called Case Mgr appointed to handle Ombudsman complaint - not available. Emailed customer service champion - no response. Happy Monday @Telstra .

Why in this world of the Internet can an Aussie business in a new factory wait Seven weeks to have the Internet installed.. because Telstra has off shored it’s customer services & the local council chanced the business estate’s addresses on the day of install @billshortenmp

No WiFi for 48 hrs, on the phone for 45 mins yesterday, was promised a call back this morning - never happened. Now been on hold for over 45 mins after advised of a 12 min wait! Terrible customer service from @Telstra Also your hold music is dire. #badcustomerservice

Forget the banks - we need a royal commission into telcos and their horrendous customer service 🤕😤 @Telstra

@Telstra Kathy, I have been promised many, many call backs that never happen. For the last 3 days I've been advised a return call "as soon as the system is back up". Hasn't yet happened.

37. Still no update from @Telstra. No return call from case manager. No return call from customer care champion, no update on 2- application (lodged 9 days ago), no update on fast track application lodged 10 days ago).

36. @telstra can't provide me with any update as their system is down. Perhaps they're having trouble with their internet access.

Ah the simple joy of stringing along the Indian accented "Anna Smith" from "the technical department of Telstra, your internet service provider". Made it to 4 minutes before she hung up on me. #telstra #remoteaccess #scam

@Optus Can't seem to ping 104.17.136.89 (an IP Address owned by Cloudflare) on Optus network, works on Telstra and Vodafone.

@Telstra @A_Tass1 Let’s be clear. If there’s a way to care less, Telstra haven’t found it yet, or you’d be doing it. Obfuscation, obsequiousness& straight up dishonesty, combined with blame shifting. The Telstra service model. The more people call it out the better. Shame on you. Like you care!

Ring up telstra about nbn outage get auto voice thingy asking the same questions more than once and asking irrelevant questions then tells me to ring back when im near affected service. Its right in front of me

@Telstra @Telstra_news @TelstraBcast @TelstraEnt @telstracareers Why is @4chan blocked id like to know why a service i pay for is blocked websites

@Be_Busta @Optus @Telstra Yep, you never see it on the news when Christians are murdered by these extremists. Or in the US, if you are a straight white individual no one is going to care what happens to you. If you support the wrong side it totally fine for you to be attached physically or otherwise.

@Emilywion91 @Optus @Telstra That's the problem here though. If we begin censoring where does it end. There are not objective rules here, it's all subjectively applied. And this makes it so dangerous.

@Emilywion91 @Optus @Telstra Yea, it's the same here in Aus. People are being threatened with legal action by the state if they share the video... The thing about all of this I find incredibly hypocritical is that when it's Christians being murdered the state has no issue. Christians are THE most persecuted.

Can’t believe the terrible service @da1Funjabi has experienced by @Telstra make sure to keep us updated - I want a play by play of exactly how long it takes for them to sort this out - 2months is crazy!!! #whatwifi #CustomerService #Telstra

@BurnedSpy34 Interesting my internet provider is doing zero censoring. Thanks, @Aussie_BB on my phone on @Telstra network their censoring, we wont forget Telstra!

@Telstra why’s your net so shit 😂