Telstra Outage in Glen Iris, Stonnington, State of Victoria

@annie333333333 @Telstra Damn!

@Telstra 1.5hrs on hold, no one can help, it’s not rocket surgery, it’s you system!!! 250 elderly residents without phones... come on!

No business phones @Telstra 1hr on phone and apparently no one can help, 3rd transfer because no one can help... not very good for a business custom. #pullyafingersout

@telstra shocking customer experience. Still no Internet, still can't get through to technical support #terrible #CustomerService

@Sbarry86 @Telstra Muppets the lot of them and yes they are so bloody rude very un-Australian

@Telstra this is the staff ID of the person who is rude and not customer focus D869563

Now I just spent 20mins on the phone trying to speak to a manger who didn’t have the time to deal with my situation. Good work @Telstra, A+ at customer service from all of your team 👏🏽👏🏽🙄

i decided a while ago that @telstra was no longer worth their high price and terrible customer service. during a lengthy call i told them i was ceasing the use of their services from that date. now, i have a(nother) incorrect bill from them. 1/2

I’ve adopted a new approach with @Telstra. When they stuff up a request I will cancel or downgrade something. After 4 chat sessions I was still getting stuffed around with a plan change. I cancelled the service. That’s $100p/mth not going to @andy_penn. Not paying for bad service

@Telstra I sent you a DM, (using my 4G because I’m in my bedroom and I don’t get wifi in there due to the horrid connection ) 😊

@Telstra please fix your nbn so I can watch Netflix without it disconnecting every 5 minutes

@SJFoxy1979 @Jen2310 #wowoeful I never forget the game at Telstra dome

@digtoolsonline It’s not my day! @GeelongCats app doesn’t respond, so deleted it and am now trying to download from App Store. Of course, it won’t download (and it’s not an internet issue - I’m putting the blame on @Telstra - they’ve never really got this app business).

@Optus you are just as bad. Tried connecting via you but you cancelled order 4 times, hence trying Telstra again.

We all wrote "no dams" inside a triangle on our ballot papers in 1983 to show support to save the Franklin wilderness. Howard returned none of the $$ from the mining boom to society. Sold everything so "mum & dad investors" could 'own' Telstra. All of Aus used to own it.

Hey @Telstra Your NBN sucks

@Telstra useless and time wasting support on the phone via your callback feature, encourage you to review the recording, DM me for info.

@gouldstud Working for Telstra would be awful enough without hearing that from a customer. They’d get enough abuse already over stuff entirely out of their control.

Nothing to do with your Telstra account is that urgent that you have to subject some poor CS agent to the sound of you and four other men noisily dropping the kids off at the pool IF YOU KNOW WHAT I MEAN.

@Turtl_cs I have a business plan that is essentially unlimited 4G data. Stick whole family (2 x sons iPads, plus parents) on it. New phones every two years. All on Telstra so coverage is almost never an issue.

@Telstra No outage on that page for us. This has been an ongoing issue for about two weeks. I’ve spoken to many people, but I still have issues. My husband held back paying our bill as he is furious..that resulted in you harassing us for payment but still not assisting with the service.

@JrehnJ @Murf702 @KingLouisRocks @Penny_MadamLash @3wombats I left Dunn and Bradstreet because of an ethical issue, also left Telstra because of one and United group also, GMAC Holden because they had a competition on how many cars you could repo in a week, now build affordable housing, developer, but a decent one, I'm proud

@Telstra If I could switch providers I would in a second, but I can’t because of Telstra’s stranglehold on the market making it the only option which means it can do as it pleases and **** the consumer

@geoffrey_payne The cost of fixing ancient ex-Telstra infrastructure was never considered for the mixed technology option or the cost of maintaining it long term. Sometimes you have to cut your losses

@Telstra You replied. Once. Then stopped. Good job 👍 Weirdly my problem didn’t get resolved. Fancy that. Goodnight useless corporate blob.

Hi @Telstra I used to average 10-20MS and had fast speeds, our internet was turned off/broken a few days ago and we had a technician come over today and “fix it” ever since he replaced the modem and fixed the issue, I’ve been averaging 700-2000MS and haven’t been able to load

@roffwrites @Telstra I had a similar AusPost parcel fiasco. I got one back, the other never showed up...

@peterfraserbris @pfh007 We were working on deal with a large digital advertising co but JC de Co said they would pull a billion dollar contract with telstra if we did. They pulled it anyway but long after we were shutdown. Management is awful in that place

Instead of reading dystopian fiction you could, as a long term customer, choose to call @telstra or @CommBank for help. The Kafkaesque experience induces an existential crisis and tears of frustration every time.

@Telstra A fault in the street. Requires the NBN team to come back and do works. Apparently that can’t be done till Jan 31st After 2 hours on the phone I managed to get an extra 25GB added to my mobile data. No further resolution possible though I’m told

@HCICanberra @Birmo @AIBC_Ltd @MEAIndia @IndianDiplomacy Great to see. One request. Please do your best to shut down all the fraud call centers based in India who ring Australian numbers pretending to be CommBank, the NBN, Telstra etc. I get calls everyday. If my mum who has dementia picks up she gets distressed. My neighbor lost 5k

@gav_mck @Telstra I’m wondering the same thing. Heard it all day....but don’t see anything about a national outage.....

@adv_australia Not his problem. He has fibre to his home laid on according to ex Telstra techies

@Telstra NBN is down in 3165. Both the cable conversion box says online. No dial tone in the phone. Just trying to have a relaxing night, but seems that's not going to be the case now. :/

Hell of a tech day - VyprVPN has shat itself, LinkedIn has gremlins, Telstra broadband outage (again). Pass me a stone tablet please.

Airport West server issues update No1 - Received a text this morning indicating that Telstra hope to have it fixed by the 26/11/19. Should’ve kept those carrier pigeons...🤔🤬 #airportwestservercrisis #herenonbn @Telstra @TelstraEnt

I’ve never understood why Telstra started creating websites (for AFL and its clubs) - it’s not their core business and unsurprisingly they’ve never done it well, and that extends to its apps - I have two on my phone, neither work. 😔

Hi Telstra, thanks for NOT telling me about the server issues that YOU have in Airport West that is affecting MY business on a daily basis. I’ll just keep paying my bill for a service that will be repaired some time soon...🤬🤬 @TelstraEnt #NBN

@Telstra Maaaaany cooking tutorials later, my issue was finally sorted. But dedicrated isn’t a word, huh. Thanks x 2

@Telstra Damn the squeaky wheel really does get the grease. I’ve sent you a message, Tim @ Telstra

Hey @Telstra not at all happy that our internet is down due to NBN works (we’re not on the NBN) and you’re now refusing to come through with the previously offered compensatory data bc my billing address is my postal not residential address! I’m a 10yr customer & 3yr shareholder

@Telstra so many outages this week in Tyabb. Please fix. Really over the lack of service. Speed is so slow the speed test doesn't even work.

@Telstra I understand. I.m confused. You say there's no outage. They say there is; no internet since 2.30 this afternoon.

@Telstra @SamsungAU - I have a Samsung smart TV - only a few years old. Have recently moved to @NBN_Australia with Telstra. However cannot seem to access network. Can someone pls help me!!

@topguNtv @Aussie_BB @Telstra They definitely seem to have dropped a yard of pace from their earlier blindingly good service. Sad times.

@Telstra OMG. Service. Once again no internet. Then call tech support. No help but I can put you through to the platinum team and they will fix it for $60. Great little scam. It’s once again your issue why my internet died. Nothing to do with my end. Service or scam.

@Telstra Nope, no reference numbers or anything. Was told my ticket would be left open so they monitor the issue and promised a call back in 24 hours which - as far as I can see - I have not had. My internet is also not working, again.

@Telstra is lack of 4G a known issue on trains between Flinders st and Cheltenham stations in Melbourne

@domm @jonathannen Lurking but thought I should share - Verizon is the Telstra of US. AT&T is the Optus - OK in cities and bad elsewhere.

@Telstra Thanks 🙂. I’m aware of the smart modem, but I shouldn’t have to pay to replace my existing Telstra supplied modem to work around a network issue. A free placement would be appreciated 😉

Telstra Foxtel nbn useless slow all month now dead time go somewhere better always problems last 30 years getting worse and no deals unless your a new customer loyalty doesn’t exist.

Great to see our volunteer firefighters taking up our offer to wipe their bills over December and January. Also good to see our pay phones providing a vital free service for communities with 480,000 calls made so far this month. #telstra

@Telstra Lost Telstra internet & foxtel in Beaumaris area - any idea on service recovery time

@Telstra I’m appalled @ your abysmal cust service. Lies & failed appts. 4+ hrs on the phone and still no phone or NBN. Only moved 1km. 😡

@Telstra Internet's been down 2 days; crappy the prior few, your chat support isn't working, your phone support bot insultingly talks me through basic troubleshooting steps that I've already covered, my NBN order was misplaced; I need a status update on all this. PLS.

Hey @Telstra I have a slight issue with a Kayo subscription being charged on my 12 years old mobile plan. I have tried to cancel it since we started being charged $25 pm and only now been told I need to do it online. He never signed up it was a free trial that has

@Telstra Totally false. Have escalated & escalated. After multiple calls to NBN was told to get T to request Missing Equipment via thier INC system. Was done and then cancelled by Telstra as they await 'fail install' then send NBN tech. NEVER had a callback even when promised.

@slsandpet @Optus Good luck finding a reliable and comparable internet provider to even many third world internet suppliers in Australia. ISP will blame their service problems on the customer first and if that fails others like NBN Co, Telstra, their VOIP service provider.

@slsandpet @Optus I don't know but for me personally it's been heaps better with Optus as it was when I was with Telstra. Ugh never again! But everyone will have dif experiences with dif telcos

@Han_So Hah, I wish! Best we get is Telstra mobile phone network offers $12 tickets to its customers, which is about half price..