Telstra Outage in Parramatta, State of New South Wales

Good to see the Telstra service has improved. It’s normally nonexistent along the metro line but full bars at the moment. 😎🥳📈

@RebekahsRight @Telstra I used their online platform a few weeks ago, after endless frustration with the phone service. I have to say I was impressed, got a quick answer and the problem solved within a couple of days. Won’t even try phoning anymore.

Unfortunately between @Telstra @Optus and @tarongazoo's own wifi we can't get a signal that allows us to stream :( Zoo stream is cancelled sorry guys :( See you from 6pm for the Meetup Stream!

Hey @TelstraBcast @Telstra_news Telstra your customer service is pathetic

The irony is that during the fast question section with @andy_penn my @telstra #nbn service slowed down and I missed it. #aanareset

@Telstra @NBN_Australia problem sort d by nbn tech this morning. Thank you

@sjp123abc @Telstra Irony is that communications companies are the worst at communication

Telstra really is **** in the Sydney CBD. Needed to download a file so tethered via Telstra mobile. It was going to take 2hrs. Switched to Vodafone mobile and downloaded in two minutes.

@Telstra Tomorrow afternoon - as a small business owner - having this NBN service that drops out a lot does put me in difficult positions a lot... Is this the norm for the NBN product...?

@Telstra Thanks Jess - I have done the trouble shooting and when it completed the testing it asked me to contact Telstra - I gave up after being on hold for 4.5hrs

@Telstra hi how can I check the status on our NBN switchover? Home internet is not working very well ATM

@Telstra 4.5hrs on hold and no answer - NBN not working - please update your website with info...

@Telstra - been on hold for 2.5hrs and no one has answered the call - NBN has not been working since Friday. This is costing me $$$ - I’m meant to be working - you are not helping small businesses... Please once and for all get your customer service and products sorted...!

@jacket1962 @Telstra Yesterday having spent an hour online getting nowhere, not being able to speak to a person even though Telstra said I could. Drove to the local Telstra store where they told me the product Telstra suggested I should buy was useless and would not solve my problem.

Due to your totally unreliable service @Telstra I can not work from home. This has dragged on for weeks and your online thing now says is NBN related. I’m really annoyed and frustrated.

Telstra Eastgardens customer service so bad and the entire experience so uninviting. Wanted to look at a new phone. Thank you vodafone for amazing service.Have a new phone. #telstraiphone #vodafone

@joshh_dp Well. I was switching to Telstra anyway. My old carrier was ****

@Telstra Now trying to cancel the @NBN_Australia order with @Telstra after 3 failed attempts to actually get #NBN - I sent a chat message today which is the only channel available and it took 4 hrs for Telstra to respond with the first text. WTF?? It is the worst experience.

@muddagen @Telstra @andy_penn Yeah, I’m in that trap at the moment & it’s awful. I’ll let you know.

@muddagen @Telstra @andy_penn Sure is. My Apple Watch 6 cellular isn’t compatible with the Telstra network. Been told that by three different Telstra employees. Yet they still advertise it works on the Telstra & Apple websites.

I don’t recommend @Telstra for anyone very poor customer service

Very poor customer service @Telstra I am trying to activate my postpaid sim from yesterday but couldn’t do.. so i have reached out customer service from morning 9:00am the call is in wait for almost 1hr 10 mins but no one responded to calls yet @Telstra_news @TelstraBcast

great my parents' business phones all got switched off last night in the move to NBN and the Telstra call line is not open... looks like they'll be angry at me as they won't be able to work until next week because I don't fix all their problems earlier because I have my own life

@ahmcguffin @Telstra They answer every couple of hours, with requests for my details, &ask of I’m having problems connecting to the internet (*sigh, No), so I have to retell them the complicated issue, then they go silent &two hours later, tell me they’re going to fix that for me, &then go silent.

@Telstra Poor Darren. Tell dad to get F’ cked.

@Telstra had a pixel 5 fail after 35 days and your store refused an ELF replacement. It's the second issue since purchase (on contract) and it will be 2-3 weeks to get it reviewed! Is there anyone I can contact about the ELF replacement I should have received? Pretty annoyed...

@NannanBay @bradhooperarch @Telstra #Telstra have always been corporate thugs. And sending DM’s usually designed to silence bad publicity. Also why Telstra likes to chat in circles on its app. In my case 73 or 74 different operators in the past few weeks to get their constant screw ups fixed ! Still playing games !

@AngelaKorras Thanks Angela, I will certainly look into that. Ready to give @Telstra the flick. Fed up with them. They don't realise what a terrible time it is to slug extra on a person's bill.

@NannanBay TPG NBN FTC (fibre to the curb) if you have a Telstra pit anywhere near your house get this. Super fast never been a day without internet.

Just got slugged with extra $10 on my @Telstra bill. No explanation, just bill arrives. In the middle of an economic recession @Telstra really knows how to support it's clients!!! I suppose elderly small fry like me just aren't important enough! Just straight out corporate greed