Telstra Outage in Parramatta, State of New South Wales

Finally got connected to Telstra after the wait of 45 minutes and they are fixing the issue. Thanks. But Telstra App wasted a lot of my time, as they did not respond to any of my messages since 10pm last night

@NBN_Australia I have and there is no way to contact them. 20 minutes on the phone now and send several messages via Telstra App. No one is responding. I could not believe Telstra will become so bad. Could you please kindly advise how can I speak to someone in Telstra.

@NBN_Australia There is no planned outage in this area. The internet stopped working at 10pm last night and despite of sending several messages on Telstra App, no one has responded back. I m currently over the phone with Telstra for last 15 minutes and still in the waiting queue 😡

@pythagoNRL Ordered a Telstra TV box. Saved a bit on it already, and overall will save a **** load once it arrives and I cancel foxtel.

@RozChia Oh and had a 10am appt this morning which I couldn’t cancel bc the phone number for the store was not connected and no one in Telstra online or with the app could help

@RozChia I don’t have a choice. Optus doesn’t service this street. They service the street behind us and the streets at either end of ours, but not this one. Was with Telstra 1987-2008* and moved bc they’re useless. Turns out Optus is too but had to come back to Telstra when we came here

@DDsD @Telstra I followed the link @Telstra gave you & received a credit, allegedly, although I’ll hold thanks till I actually see it. I suggest you try the same and ask for a credit commensurate with your current signal strength. Mine is at 1bar out of 4, so 25% strength should be a 75% credit

Hi @Telstra. The signal strength has been week here at home, next door to the exchange and antennas for several weeks at least now. I see you replies to others about this but I have not received a reply to my enquiry. When did this outage begin?

@DDsD @Telstra Nor sure why I didn’t rate as much of a reply as David, but saying there’s a “technical issue” is far too lightweight. What people want to know is why, really, why, and when it will return? This has been happening for several weeks at least.

@_heleali @Telstra Jay Eff f🔞cking Sea!! I can’t wait to be on the En-Bee-f🔞cking-En . *currently on cable Internet and it sucks. Will be migrating to this crap all too soon

@Telstra @FiddlingWhistle I had this happen with Foxtel, they eventually got back to me. So hang in there they may back eventually

Dear @Telstra I realize this isn’t the biggest issue given the current climate. However, we’ve been without internet for a week, which makes working from home a little tricky. It also means paying for a service we’re not receiving. Oh & you won’t answer the phone. Pls help xo

@Telstra Been ongoing for weeks. Only in the rooty hill area. Maybe a cell tower problem?

@Mikenicholls88 @nthnclrk @MariaMacNamara1 @SamHBarton When Australia created the Future Fund by selling Telstra, a public asset we all owned, it took a couple of dollars from you, and me, and Australia’s billionaires equally. The poor contributed relatively more. Create Future Fund 2 by asking billionaires to contribute more?

Gotta love how Telstra can send you "you haven't paid your bill" emails after you've cancelled your last remaning service but terminate everything in MyAccount so you can’t see or pay said bill.

@Telstra Greg, heard from the @Telstra staff a week ago who promised to sort my complaint SR 1-2547482226951. No change since. Cancelled service still being shown & billed for. Yet another #TelstraFail story. Now moving all other services away plus suggesting friends & family do the same

@tonialgray @RandaltsRandal @Trish_Drumboys @Telstra Agree - trying to sort out issue for my 90 year old disabled mother. 3 weeks later no response to calls and emails from @telstra

@Telstra We have now been told that internet will not be restored until Monday. We have checked all houses surrounding ours and it appears we are the only house with an outage (of course some houses may not have @Telstra). Someone senior needs to call us today and explain, not text, call.

Day 2 of what could be a 4 day internet outage thanks to @Telstra. In a time where everyone is so dependant on the internet for their livelihoods, and as the largest provider of internet in the country, I find this utterly unacceptable. Up your game Telstra.

@FiddlingWhistle @Telstra Hang in there they took 2 days to get back to me

@Telstra you are a disgraceful disappointment to customer service. #fail I’ve just spent 5 days trying to get my #nbn connection resolved and your people in the app keep closing the chat window and passing me to another person. Utter rubbish #telstrafail

@Telstra so appalling I have to resort to a public forum to resolve a complaint. Not able to get to speak to anyone to obtain a refund for my account which I closed in February. Just getting the runaround from Telstra.

@Telstra Hi, I'm living this quarantine in South America. Today I tried to use my telstra mobile number but I'm getting a message as my line is not linked to my account from My Telstra app, where I was informed it's been deactivated. Can someone help me? I have to make tax return

@Telstra Kayo needs to fix its programming style.

Oh My God! @Telstra. Never has purchasing a product been so difficult.

@october_love10 I was with boost a while back it was good because it was cheap too but I think no network can out do Telstra tbh and I mean the least Telstra can be is good because there expensive af!!!

@Telstra can you tell me why the internet has been so slow in Keith South Australia recently? #telstra

@Telstra How about fixing people's current issues with their services than trying to promote new shite stuff?

Australians! Any of you with the Boost mobile network? If so, would you say it’s worth it? & is it better than the Telstra network?

@Telstra @Sissy358853639 You mean the feedback form which always yields a “too bad, it’s within spec” response from your team? Right.... I personally wouldn’t waste my time.