Telstra Outage in Parramatta, State of New South Wales

Hey @Telstra you’re in app messaging system is broken. Again.

My mobile data went dead in the airport tunnel and I thought Vodafone had contracted the Telstra problem. Turns out I accidentally left the Telstra SIM as primary data after testing something yesterday.

@PhidMcAwesome My parents have telstra its crap! I have optus i never really have issues with them but im sure there is lots of peeps with their own conjecture.

@Geofftheplumber @antmac9 Cancel Foxtel 10 nths ago. The response from Telstra was that it is very common

@kinshasha @Telstra Not there, no. But one wonders where water entering the top of the broken piece of conduit ends up... :)

I’m an @Optus customer and they’ve explained reasonably about an outage situation. @Telstra was inconsistent.

@wazxx @bexpuddles Boost if you’re OK with prepaid. Or Telstra’s own prepaid. Others like Aldi or Belong only use parts of the Telstra network

If @Telstra is Australia’s fastest network then I don’t even want to know how slow the others are...

@robertcatto Set to ‘auto’ so I get Telstra, Vodafone, Optus and they are all equally bad.

@Richie_G81 It’s @Telstra their website says no network problems but simply walking into the city yesterday - I had one bar of reception and very unresponsive connectivity! Woeful but it seems the norm for Telstra these days.

Can’t work out if the Telstra network is getting worse everyday or if my phone is having issues connecting to to the network - my phone performance is terrible

So pre NBN no drop outs at all. Post NBN ever bloody day. WTF. @Telstra sort your shit out.

@Telstra can someone please call me ive tried 3 times this morning and they either hang up or cant here me

@Telstra On the Xth day of Christmas @telstra gave to me... the next daily outage... confirming their minds are already on holiday...

@elyasgarad That will happen when Di Natalie admits his party’s past errors, going back to Brown accepting Howard’s Telstra money. And, then promising to use their brains in the future rather than their ‘we can say anything, we don’t pay the bills’, smartarseness.

@Telstra back at it! Making another attempt at the outage record. Lets see how this one plays out!

@jendudley @Telstra I am a mega geek too. I generally notice bad network performance. I really hate buffering in particular. My wife complained about the NBN being slow the other day, then realised she wasn't on Wi-Fi and it was actually the Telstra 4G service having issues.

@jendudley @Telstra I am getting a solid 48Mbps down on my 50/20 service. I don't generally miss the 104Mbps I got on Telstra cable except when kids are streaming and I want to as well. If I get even 80Mbps down out of a 100/40 service, I doubt I will miss the 20Mbps - and will enjoy the upstream.

@Telstra Premium price, budget service lately guys

4K wars - Optus to show the Tokyo 2020 Olympics in 4K Ultra HD to its 5G Home customers - meanwhile Foxtel has the only broadcast 4K satellite service in AU. Wonder if nbn or Telstra will join the 4K battles! 📺 #Telsyte

Hopefully this @Telstra outage will be fixed faster than the last one which ran for 7.5 days.

Here we go again, yet another WAN outage not two weeks after the last one. Thanks @Telstra

@JasonMorrisonAU @NBN_Australia Pathetic. Absolutely pathetic. We are going backwards at a rate of knots. And @NBN_Australia & @Telstra do not care the punishment they are doling out to individuals & businesses due to their incompetence & inability to provide a reliable service.

Bwhahaha... #Telstra support chat is hilarious. Asked me all my id information including drivers licence, then said "thanks... Just a moment". 14min of moments later with still no response to multiple "hellos" from me, it just kicked me. Feeling very supported ATM.... LOL

@JBSFinancialJB @NBN_Australia @Telstra sure was looked like I had a mailware problem 🙄

@NBN_Australia @Telstra Gr8 work shut down my WiFi with scare mess on my screen 2 force me 2 switch to NBN #shockingtactics no internet 😡

Seriously @Telstra the eSim has been out for months now and I’ve been on the phone with y’all for 40 mins now going in circles trying to ACTIVATE my eSim that they couldn’t do in the store :/ get your shit together! #ridiculous

@Telstra yeah maybe that you have misled and scammed me over 3 times this year. Just today I have now wasted over $200 on a service that should’ve costed $2 and you still have not got this fixed. I have already started the TIO complaint

Up for 5min down for 20min... over and over all day and all night... @Telstra worst ISP in the southern hemisphere!

Up 5 minutes... down 20 minutes... all day every day... @telstra the releasing internet connections in small doses... 3rd world country Australia

And again @Telstra internet is down... im going to call that shot out everytime now. Get your goddamn shit together! #Telstra #telstraistheworst

@Telstra If you could just fix your internet coverage in central sydney instead of selling gimmicks... that would be so much more helpful. Again... no internet... queens park... on and off for weeks.

@telstra your outage page showing an outage of the NBN in postcode 2087. Cant get any info on how long it’s expected to be down. Have tried all your websites etc. do you have any idea

Ah #Telstra... What an absolutely "amazing" place. Backup 4g wasn't working consistently, apparently 5g network speeds "can't be guaranteed" so after buying the Nighthawk M2 (4g), told it would work with the sim card from the backup ******, of course I find out it does not 😡😠🤬

Hey @Telstra get your ******* shit together! One would think im living on the south pole and not in central Sydney with the crappy internet you provide!!!

Day 7 of @Telstra WAN outage. You’d think I’d have gotten a little more zen by now but no I’m furious that it fakes this long to restore service. 1st world issues.

I just received a txt from @Telstra offering me a $10:50 credit for the inconvenience of a 6 day outage. What are your thoughts is it

Nice work @Telstra ... issues with internet, " system glitch" inability to have an NBN connection processed and no real time frame for having it rectified...at least you offered the disconnection team 😂

Now well into the 5th day without Internet access at home. @Telstra doubling down on promises of a fix by tomorrow morning. Heard that 2 days ago. All contact from my end and it’s called a service. 🤪

@Originaltibbedy @marckean @NickRossTech @TurnbullMalcolm @NBN_Australia @matt_barrie @Aussie_BB It is my understanding that backward compatibility is limited to a version or two. One of the big delays in Telstra going to DOCSIS3 was apparently because they had old kit (theirs and customers) still on the network.

@zerogeewhiz @WarWraith Telstra had become completely unusable along the T8 line for me, especially the airport tunnel. Full signal and no data daily. Now on Voda I can stream Netflix and Apple TV+ all the way with no issues.

@Idealaw @NickRossTech @kcarruthers @TurnbullMalcolm @NBN_Australia @matt_barrie @Aussie_BB Reminds me, I need to cancel my Telstra Bigpond account now I am on @Aussie_BB NBN...

Hey @Telstra are you guys competing with Centerlink. Trying to get this stupid debarcle fixed. Got fobbed off earlier. It is simple. Give me a proof of purchase! Just one my email. With my name, pruduct etc. Nothing more!

@Telstra Maybe @telstra should find a way to deliver a product that we pay premium price for. Always happy to take our money but never to keen to deliver a good product.!!!!

I don’t know how many calls I’ve made to cancel my @Telstra bigpond cable over the last three months but they’ve now signed me up to a new cable plan. 😂🤣

@Telstra @NBN_Australia I can’t wait anymore to have my NBN DROPOUT compliance fixed that is on going from October 22nd. There were multiple calls with your customer service but no progress yet. Compliance reference 1-2258 557 835 814

@Telstra Do I need to restate that this issue has been outstanding since the 24th and the last time I heard from the case manager was Monday.

And another day begins by seeing if we can get @telstra internet working. So damn inferior product!!!!

@DDsD Street view shows Voda from oct 2017. With Telstra 2 shops down. I think what was Telstra is now fast food.

@Telstra outstanding effort telstra billing us for a landline we DONT have and then being UNABLE to chat online with you because our INTERNET is so BAD

@GoTheGrey @RedJules4 @NBN_Australia @Telstra @ABCTV Apparently ALL households have to change - whether you like it or not. Much like the old analogue mobile network.. existing networks will be cut off after a certain period once your area is NBN ready.

@baeoflight @Telstra "Hi, I have no internet as my home line is down. Instead of reimbursement, can you send me a prepaid sim with a 5GB data plan, and I can top it up if needed" Telstra: actually we're too incompetent to deliver customer centric solutions. Blarp fzzt poop

@unexpectedmaker @Telstra Hey @Telstra help the dude out. Clearly you guys suck at customer service

@VonBitchPants @Telstra Yup. Esp considering Mum would then pay to be an ongoing mobile data customer after the crisis. Extremely shortsighted.

The Currowan fire is still breathing down my parents' neck and I'm trying to get my tech-resistant Mum to learn apps on her phone to monitor conditions and updates while their whole town's landlines and internet are down, but @Telstra won't cover any data. So I do it remotely.

@AllanRaskall @NBN_Australia @Telstra Yes, older handsets seem to have a problem with the NBN. Something the government isn't going to tell you up front. Nor will NBN Co. Nor will your telco. All of them, run by a bunch of integrated, professional failures. Many NBN Co techs are ex-Uber drivers with no training.

So you're back home in a volatile bushfire area and because your home services are down (not @Telstra's fault) you have zero access to online information about them unless you pay for data (absolutely @Telstra's fault).

@AllanRaskall @NBN_Australia @Telstra NBN is an absolute nightmare, we have had it for around 4 years extremely poor quality service ..

@AllanRaskall @NBN_Australia @Telstra It's a farce, Allan. Whenever it gets cloudy we don't get the signal for any of the @ABCTV channels. 🙄

We have no TV Signal either, and not yet got it together to buy an old fashioned radio. No communications! Now Internode is delivering another blow, as is Telstra. #TelstraLies