Telstra Outage in Parramatta, State of New South Wales

@Telstra_news Chinese censorship erased the '1989 Tiananmen Square protests' from their internet (where Chinese citizens were gunned down & crushed with Government Tanks). Shame on you Telstra: You've just reached Communist Levels of Censorship in Australia. A sad day for freedom & liberty.

@telstra can you please fix your outages website. Everyday it states will be fixed by 7pm only for it to change at 730 to 1 day. This has been going on for nearly 3 weeks. Utterly useless customer service.

@Telstra Thanks for reply. I have been told issues will be resolved in 24/24

@Telstra @LockyMcCaffrey How about replying to me. My Mother has had no cable for 3 weeks. Keep saying there is an outage. 2 new modems no change. Hours wasted on phone. All I want is a technician to come out. Round and round in circles

Hey @telstra. Outage of cable internet all day in 2226. Nothing on your page but Foxtel says there’s a problem with cable. It’s been on and off for weeks. Very frustrating.

@Telstra 170185443 this is the case number, for the second time , the level two team is not showing up at my place to fix the problem. They should be here by today.

@Telstra My area is not yet serviced by the NBN. @Telstra are still solely responsible for the service.

@Telstra I live in Ashfield, Sydney. I have been waiting for a week for The technical support to come to fix the modem in my house. I thought Telstra is the best company in Australia, but .....

@Telstra And your poor sales staff who can only say “I can’t help with that”, “I’m sorry, the system won’t let me” … This is not acceptable really

@Telstra Of course not! Has to be sent to Tech to assess … a simple replacement battery would probably have sufficed. Given bureaucracy knows how long! 1. Very annoyed customer ( now thinking of cancelling service) 2. Tech over-kill on your end 3. Missed retail opportunity

@Telstra And poor sales guy said having spare batteries in store would make his life much easier! So frustration for him, frustration for me - you could have sold me spare battery = $ for you, less angst for me. Instead now involving whole tech team for Netgear with dead battery. Idiocy!

Furious with @Telstra Have device with dead battery - very simple fix - but have to send off. Come on @Telstra

Appalling service again @Telstra in your flagship store at 4.30pm and told need to make an appointment to have a phone looked at. Not happy at all.

Telstra shop in randwick smells so bad, dude had to blast the place with Glen 20

@Telstra It does not matter why I went in there it was that one store member from rouse hill lied to me about the service I could obtain at castle hill.

hey @NBN_Australia your blokes tore up my landline, promised it would be ok by the end of the day (and it isn't). Seems a bit rich to ask @telstra to fix it.

@telstra @andy_penn can you please provide me with details of cancelling my accounts. This includes all mobile phones SIM cards and the failed home internet service. I count believe the culture of lies your staff and the staff in your stores continue to perpetuate. #overit

@Telstra As I said the speeds are better using the sim backup service than the fixed main line. As this was sold as a streaming service if 1.5mbs min then as you can see from your own app streaming is not capable of being delivered. So I have been sold a false deal @andy_penn

Epic #fail @Telstra! I’ve been trying to set up broadband internet since 18th Dec and nothing! Now I have a bill for $174 and no service. I’ve have countless conversations with your call centres and complaints dept and I’m going insane trying to get this sorted. I’ve had enough!

@BrigidWD I'm with OPTUS. 18 years. Never a problem. I flicked TELSTRA after 2 years of poor service.

Another day, another intermittent 24hr outage on our @Telstra HFC (nom-NBN) service. Has been like this for over a week now. All sorts of excuses, no resolution.

@Telstra Also I have paid hard earned cash for equipment that is useless and redundant as I have no Internet service for which the items were purchased to be used with. Telstra wifi boosters. #customerservicefail

@Telstra Too late I’m afraid given this issue has been on going since January 31st I should have been a high priority. The actions go to show how @telstra no longer value their customers. @optus

@TheSarahMoore @optusbusiness @Telstra Telstra is also rubbish. I left Telstra for Vodafone which is actually faster mobile phone speed and our Vodafone nbn is mint. Better service and cheaper too

@jordospeak @Telstra Then you’ll be wanting my bank details. I’ll DM you; I’m not stupid enough to put them here.

What’s the point of having insurance on your phone if it takes you through a thousand ******* hoops and 7 days to claim your shit. @Telstra #StayConnected #Disconnected come on bruh.

My Belong @Telstra internet service is appalling. It’s similar to dial up, possibly a fraction slower. #belongbytelstra #shitinternet

@Telstra Did I say at all that I did not want to talk to anyone on this matter. I just want a faster resolution given that it is now over 3 weeks to get an internet service sorted out. I have elderly parents living at this address and no phone line.

So in another post @telstra have basically admited that they don’t want my business. Or care about customer service. It’s so nice to be a customer these days. @Optus #customerservicefail

@Telstra In 2-5 days I will be an Optus customer with all my internet home phone mobile *2 and iPad

Our @Telstra cable Internet has been down for two days straight now, after repeated short outages over the preceding days. The outage page says it's @NBN_Australia's fault (even though I am not on the NBN), no ETA on resolution given.

@telstra so after being on the phone mostly on hold for 1:02:11 making a formal complaint I was hung up on. I still did not receive my complaint reference number. I guess you really do want me to use another telco such as @Optus or @TPG_Telecom

Dear: @Telstra the customer service in your George St, Sydney store on Wednesday was terrible. I'm switching after 20+ years to @Optus ❌❌❌❌❌

@Telstra Every time I check, it blames the NBN. They are in active build in my area at present (lots of trucks with spools of green cable on them), so I do believe it - it is just incredibly frustrating to have the service so unreliable. It has effectively stopped me working from home.

@Spoonyman @tasmaniatalks it works by using any tower. Not just telstra, optus, vodaphone, etc. That's how it improves service for emergency locally. Mainly it's just a work-in-any-country solution as it's a part of the cell phone spec irrespective of provider/country.

@andy_penn You should stand down as CEO of @Telstra had to deal with your incompetent oversees call centre again today! They are RUDE & when & if u can understand them they talk over the top of you! #telstrafail #9News #acurrentaffair @buyersagentssyd @acccgovau @Asic @abcnews

Shame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf

@Telstra Down again. This is becoming very frustrating...

@Telstra And down again just now. Outage page blames nbn again...

@Telstra And still charging for full service. Home full of kids hating Telstra as no internet!

@Telstra It is a TPG account. Took 6 weeks to fix by last week. Lasted 5 days and totally lost again!

@Telstra And I waited... and waited... called Telstra in the morning... they confirmed a technician would be here today... but at 3pm, called A 2nd time and now I hear... a tech is not coming today... I got a confirm email... but... nope! Really awful experience.

@Telstra @andy_penn This is why Telstra’s profits continue to decline. You offer NO customer service. Reported issue 4 February & NOTHING done! Your 30min top up (as advertised) is misleading & deceptive conduct. Your oversees call centre staff are RUDE. @acccgovau @FinancialReview

@Telstra I know this, regardless escalate to your Senior Management I don’t want to speak to an overseas call centre. It’s ok another hour of my time wasted! @andy_penn this is why Telstra’s profits are declining NO customer service NO internet for 10 days. @FinancialReview @acccgovau

@Telstra Read my previous replies regarding account type. Complaint lodged SATURDAY! Received call today telling me what I already knew it’s been escalated. Telstra is a disgrace! ALL account being moved to a competent company. I’d be more worried about misleading & deceptive advert

I have just shouted at a scammer on the phone. It was a variation of the "I am Nicole from NBN". This time the person was pretending to be Telstra. That was my fourth call today from them. Please send help @Scamwatch_gov - I am losing my mind.

@NBN_Australia No Bianca I am with Telstra but I do feel like I’m being bullied into switching to NBN as none of the NBN customers in our street our affected. Really poor form NBN

1/3 @telstra you have not even able to disconnect my old home internet that should have been disconnected 2 weeks ago. This is now blocking all attempts to set up anew service. Talk about trying to discourage customers from purchasing your services.

1/2 @telstra it is no wonder the telecommunications industry has the worst customers satisfaction rating. Currently I would give you a ZERO for customers satisfaction and customer service #customerservicefail

Just had a call from the @ato_gov_au about an objection we lodged. I have to say their customer services levels are smashing @Telstra @aglenergy

@Optus Can't seem to ping 104.17.136.89 (an IP Address owned by Cloudflare) on Optus network, works on Telstra and Vodafone.

@Telstra @A_Tass1 Let’s be clear. If there’s a way to care less, Telstra haven’t found it yet, or you’d be doing it. Obfuscation, obsequiousness& straight up dishonesty, combined with blame shifting. The Telstra service model. The more people call it out the better. Shame on you. Like you care!

Ring up telstra about nbn outage get auto voice thingy asking the same questions more than once and asking irrelevant questions then tells me to ring back when im near affected service. Its right in front of me

@Telstra @Telstra_news @TelstraBcast @TelstraEnt @telstracareers Why is @4chan blocked id like to know why a service i pay for is blocked websites

@Be_Busta @Optus @Telstra Yep, you never see it on the news when Christians are murdered by these extremists. Or in the US, if you are a straight white individual no one is going to care what happens to you. If you support the wrong side it totally fine for you to be attached physically or otherwise.

@Emilywion91 @Optus @Telstra That's the problem here though. If we begin censoring where does it end. There are not objective rules here, it's all subjectively applied. And this makes it so dangerous.

@Emilywion91 @Optus @Telstra Yea, it's the same here in Aus. People are being threatened with legal action by the state if they share the video... The thing about all of this I find incredibly hypocritical is that when it's Christians being murdered the state has no issue. Christians are THE most persecuted.

Can’t believe the terrible service @da1Funjabi has experienced by @Telstra make sure to keep us updated - I want a play by play of exactly how long it takes for them to sort this out - 2months is crazy!!! #whatwifi #CustomerService #Telstra

@BurnedSpy34 Interesting my internet provider is doing zero censoring. Thanks, @Aussie_BB on my phone on @Telstra network their censoring, we wont forget Telstra!

@Telstra why’s your net so shit 😂