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Telstra outages and service status in Logan City, Queensland

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

Full Outage Map
  • Telstra generated 1 outage signal in the last 24 hours around Logan City, including 1 direct report.
  • The most common problems reported in this area mention Phone, Internet, and Total Blackout.
  • The most recent signal from this area was received Jul 25, 6:38 PM GMT+10.
  • 63% Phone (63%)
  • 19% Internet (19%)
  • 11% Total Blackout (11%)
  • 4% E-mail (4%)
  • 3% Wi-fi (3%)

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Logan City, Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Logan City, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 26: Problems at Telstra

Telstra is having issues since 12:40 PM AEST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Logan City, Queensland

The most recent Telstra outage reports came from the following cities: Brisbane, and Stanmore.

CityProblem TypeReport Time
Brisbane Internet 19 hours ago
Brisbane Internet 3 days ago
Brisbane Internet 5 days ago
Brisbane Phone 8 days ago
Brisbane E-mail 10 days ago
Brisbane Phone 13 days ago

Nearby cities with recent reports

Brisbane

3 recent signals

19 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Logan City, Queensland

Latest outage, problems and issue reports in Logan City and nearby locations:

  • emeerana
    Imran Ali Rana (@emeerana) reported from Brisbane, Queensland

    Fix your **** @Telstra don't let your customers switch to Optus. ******* nightmare!

  • editsmithy
    Bradders (@editsmithy) reported from Brisbane, Queensland

    @NBN_Australia There has been a ticket raised for 7 days and still you are not able to supply an ETR, this is unacceptable and very poor service. Ive been left with no alternative but to raise it with the TIO, sadly that will be Telstra’s issue not yours, but I need a date this will be resolved

  • viller
    Stephen Viller (@viller) reported from Brisbane, Queensland

    @Telstra I never get that I was dealing with people with bad intentions, but there is something about how the organisation is structured that leads to massive end-user frustration.

  • reallucipower
    Luci Power (@reallucipower) reported from Brisbane, Queensland

    @Telstra Wow, I actually enjoyed the humour in this advert, I love a good laugh & a bit of sarcasm, BUT as soon as I saw that you were REWARDING people who get the Jab, I was immediately turned off. Been with you for 24 yrs, had many issues with service but stayed. Not anymore though!

  • drmiketodorovic
    Dr. Mike Todorovic (@drmiketodorovic) reported from Brisbane, Queensland

    So @Telstra support centre won’t answer my calls. They direct me to the app. The person on the app literally says “I’m not sure what’s going on” and says I need to call the support centre. I don’t usually complain but this is the worst service I have ever received. #telstra

  • Ben_Preece
    Ben Preece (@Ben_Preece) reported from Brisbane, Queensland

    If #COVID isn’t inhibiting small business enough, you can count on @auspost (website is down constantly), @Wix (their platform is simply defective) and @Telstra (cut my net without warning) - aka giant corporations with a lot more money than me - to neglect doing their job.

  • wildnez
    Rahul (@wildnez) reported from Brisbane, Queensland

    @Telstra Right now, the new timeslot for your technician’s visit is October 15, between 10am and 2pm. However, I just missed a call from your customer service about the appointment. I tried calling back on the number I and with the options I was asked to choose but redirected to txt msgs.

  • TheVinsomniac
    Stuart Robinson (@TheVinsomniac) reported from Brisbane, Queensland

    Caller: "Hello, this is the customer department of Telstra" Me: "you know I'm not a a Telstra customer right?" Caller hangs up. . What sort of customer service is that?

  • zerohash
    Justin King (@zerohash) reported from Brisbane, Queensland

    Note: can’t work from home when internet is down @Telstra

  • jerrybr15619298
    Craig Acret (@jerrybr15619298) reported from Brisbane, Queensland

    @Telstra terrible customer service. Waiting on NBN...people in my street are now connected with other providers..messages 6 hours via app and no reply...

  • wildnez
    Rahul (@wildnez) reported from Brisbane, Queensland

    @Telstra Yes you have let me down

  • G_D_Ison_Writer
    Grant says...Blame it on the sciece! 😂 (@G_D_Ison_Writer) reported from Brisbane, Queensland

    @daninetherclift That’s horrid! I’m sure you have confronted Telstra about this?

  • missingparl
    Brian Thompson (@missingparl) reported from Brisbane, Queensland

    Tell Telstra to **** off.

  • BJOfficial
    belindajane (@BJOfficial) reported from Brisbane, Queensland

    @Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month

  • ellispeta
    Peta Ellis 🌈 (@ellispeta) reported from Brisbane, Queensland

    @Telstra Hi Ryan I can never progress to the payment page. Got my biz partner to do it, put through a biz account instead as he could get to payment page. We r still waiting

  • Reggi05
    Laundry Worship (@Reggi05) reported from Brisbane, Queensland

    @zanerednwhite Yeah $15 you could use Chromecast screen resolution might be poor mine 780p. I got a Telstra TV gen 3 off Facebook marketplace there were plenty of Gen 2 for $35. Resolution seemed better. $15 month to month seems ok to me

  • ghowells67
    Gareth Howells (@ghowells67) reported from Brisbane, Queensland

    @Telstra Problem taken care of promptly by Brandon. Thanks

  • Reggi05
    Laundry Worship (@Reggi05) reported from Brisbane, Queensland

    @lucky703 @zanerednwhite I have only seen offers for Telstra customer's

  • skwirezee
    Lisa (@skwirezee) reported from Brisbane, Queensland

    @Telstra @Telstra guess what? A Telstra worker disconnected our service, even after explicitly going through what we needed. Several times. It ended up taking nearly 2 hours to undo the disconnect notice. AND still no internet as at this post.

  • Reggi05
    Matt Time (@Reggi05) reported from Brisbane, Queensland

    @egadheg Not sure the Australian taxpayer has much to thank him for, Australia was an early adopter but the Telstra mobile network would have been upgraded for HSDPA anyway. Telstra had already tried 2100 3G with Orange

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • AusMickDundee
    Aussie Mick 777 (@AusMickDundee) reported

    🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺 Telstra data intermittent outages.. Telstra Really A Secure Network As they Say..? Prove it. Being Threatened or Hacked. This been going on for a long time now Years in Fact.. Makes Consumers wonder if it's All Fixed And Secure in their Network Infrastructure...

  • joey_jo00
    Jojo 🎗 🇦🇺 (@joey_jo00) reported

    Questions should be asked as to why @Telstra does have adequate monitoring on it's network if they downdetector. Amatuers...

  • samsplace9
    Difficult Deb Campbell @Samsplace9 (@samsplace9) reported

    @Telstra well done. In an unprecedented occurrence after more than 40 years as a customer, Telstra staff - part of the transition team from ADSL to NBN - have, after a series of missteps, done everything single thing they promised to do yesterday. Thank you.

  • TasDevyl
    TassieDevyl (@TasDevyl) reported

    @geerlingguy Bloody hell they were so focussed on profit they didn't bother upgrading their timeservers? Let's hear it for John Howard who decided to privatise Telstra to help cover up his Govt's. own dismal financial track record.

  • jgodridge87
    Joseph Godridge (@jgodridge87) reported

    @7NewsSydney Good, I’d be happy to see the end of Telstra for their **** service and tip off plans.

  • WilliamOneHawk
    William Hawk (@WilliamOneHawk) reported

    @SkyNewsAust The feckless airhead - Jane Hume - emerges from her wombat burrow to spout another load of drivel - blaming the government for a Telstra software issue.

  • connor_daren
    💧Daren Connor 🇦🇺 (@connor_daren) reported

    Since the @Telstra outage, the mobile coverage of the Telstra network has dropped significantly & also slowed significantly.

  • wablakeney
    Bill Blakeney 🇦🇺 (@wablakeney) reported

    How is Sarah Hanson-Young leading a Senate enquiry into the recent Telstra outage. She can't even comprehend what a design change means!!

  • titchashen
    Titch Ashen (@titchashen) reported

    God old human error was the cause of the massive Telstra outage. Guess in a way that's reassuring that a preventable stuff up was the cause, rather than bad actors. For the cause of such a depilating telco outage.

  • katiebecker16
    katie 🍞 (@katiebecker16) reported

    @Kate3015 @Oz_Mocker Albanese also says that he and Telstra orchestrated the outage to help 16s stay off social media