Is Telstra having an outage in Logan City, Logan, State of Queensland?

@Telstra How are they supposed to contact him when he doesn't have a freaking phone. Last ctc I had was the tech would def be there to see him. I live 2 hours away and no-one let me know it was now an outage anyway. Only found out when I still couldn't call him. NOT GOOD ENOUGH!

@Telstra My 92 yr Dad had a dead landline yesterday. Telstra made an appt 1000hrs-1400 hrs today to fix it. Said there was no outage. He sat there for all that time but no-one came because app at 11am it was an outage .NO-ONE WENT TO TELL HIM ..HE STILL DIDN'T KNOW AT 5PM !!!1/2

@ahontwi @Telstra I know. There’s no excuse for the ludicrously bad internet service we have to put up with here.

Are you good @Telstra theres no chance you put me on hold and hang up again

@Telstra stop hanging up on me and fix my internet

**** you telstra you wierd *****

Whys my net so shit today @Telstra

I went to the shops today to get info on NBN plans. Spoke with @Telstra , @Optus , @VodafoneAU and @DodoAustralia . One decision was made - I will never give 1c to @DodoAustralia . Rude, condescending and made me feel I was wasting their time asking questions.

I’m utterly frustrated that @Telstra can give me 66GB on my phone plan, but no longer support data sharing with 4G tablet devices. This is a sham.

@plalor @Optus I had my long-standing issue resolved last week with Telstra. An operator in Townsville and a technician out two days later - a new smart modem - bingo!!! 56mbps.

TELSTRA, Your inability to fix Michael West's NBN problem is doing your reputation harm on Twitter.Please get a move on.

@Telstra Nooo. it costs 3 to 4 times as much as what I’m currently paying... very very poor value I’m afraid. To be honest, this sort of thing seems very short sighted. I often recommended Telstra because they had this cool data sharing option, and it worked well with your tablet devices

@Telstra My issue is that this makes it much more difficult to maintain those devices I purchased because you had data sharing. I wouldn’t have purchased a 4G iPad through Telstra if I was just going to tether it to my phone... this is impractical at best.

Just took me 67seconds to get the 15second ad in front of the dubious Shaun Marsh LBW video to work - I never got to see the wicket. My @Telstra internet is fkn appalling. Fk. This. Shit. It’s 2018 FFS!!! Moving to Uzbekistan 🇺🇿 for better internet.

@TonyVizza @deniseshrivell Yes I’m still on adsl2 nbn next year and the service via @Telstra is very poor and often intermittent

@MikeFitzAU @ms_michellelaw Yes Telstra, no service, pay the board shitloads

@pwwingman @ms_michellelaw Ditto. ADSL over Telstra copper. TPG tech visited today. Signal attenuation both inside and outside the house. Frequent drop-outs. :( Had to use mobile tethering for the last few days.

@deemadigan @bubbletheviking Telstra has a 'universal service obligation' part funded by the Cth Govt. Surely emergency texts would be an apt usage of it. Imagine how many will be sent in #queensland this week as #TCowen #CycloneOwen goes the full Cat 4

@MChandlerMather Let's bring Telstra network back Max. Bloody cheek. UnAustralian. Profitfromdisaster.

@NBN_Australia & @Telstra It’s Now Been Three Days Our Landline Phone & Internet Have Been Down with your So call customer service reps not bothering to get in contact when they say they will!! Bit Hard without a Landline Though #NotGoodEnough #JustWantItFixed

Day 6 of no internet, cheers @Telstra your website changes the proposed fix time from a couple of hours to 2 days on a random basis. Honestly the worst service I've ever received. Shocking.

@goose2448 @RSHunter71 Lol or find another ****** hah I am not too fond of Samsung's products either or provider phones like optus or telstra too much crap I like clean OS which I will give Apple credit they don't let the telcos bloat em too much down here

@Telstra still no freaking internet at 4153. No phone call backs..no info on outage site except it says a phone problem. There's no phone problem..its the freaking internet. You're driving me insane.

@Telstra That's the number i rang this morning. They said they had to have call backs because their system was down. They never called back. The internet is off and on every 5 minutes. I'm not ringing again today. I'm bloody fed up. No tv..no computer..running out of phone data.

@Telstra Yes. Well Idid all of that..as I always do. Says we have an outage affecting our phone line..which is working just fine btw. Did the usual stuff..no good. Rang Telstra who said their system was down and they'd call us back.6 hours ago.nada Thnks for the patronising b.s tho.

Seriously @Telstra internet outages from Friday to Monday last week, and get home from work today to find outage again, and again not sure to be fixed for 2 days. How the hell am I meant to work from home. Shocking service

@weedo04 @Telstra Shit also

@joannejacobs @Telstra Yeah yesterday was bad

@jessfraz Ugh my parents did the same thing! Disconnected the $200 awesome router I spent a week setting up and connected the shitty Telstra one instead just because Telstra's tech support can't cope any other way. It's Telstra's fault they get 0.8mbps not the router!

Bloody @telstra are useless!! We've had so many outages, they won't give us a back-up modem even tho others pay less but get them automatically because they're not stupid enough to stay with the same stupid company!

@Telstra Yup there the numbers I’ve used and the problem is not fixed. Need someone higher up the food chain who doesn’t just tell me the same thing ‘put all your contacts as “safe” contacts’. Not the answer. Hasn’t worked. Fail @Telstra

Not happy @Telstra Why do emails continually simply ‘disappear’. Too many people contact me asking why I haven’t responded. Your service is the reason! Time to switch! @Optus

This is hopeless. I expect we won’t be charged fees for a service Telstra has failed to supply for more than a week.

@Telstra Have an Australian customer service member call me. I have lost patience with Phillipines based call operators not being able to fix this.

@JustMyselfDeb @Telstra I can’t wait for @google loon or any other comparable system to change the face of telcos as we know it. The problem is that they’ve forgotten the customer. They’ve built processes for internal efficiency not for customer experience

@Telstra Simply porting a mobile number from my business account plan to my personal account plan. After following the exact steps given by several support staff over two weeks I get to the final step to be told it can’t be done. Now I have two plans & still no ported number

@Telstra I have an NBN and Foxtel Cable outage - Any outages in Mt Gravatt East, 4122.

@Foxtel I am getting no signal - I stay in Mt Gravatt East, 4122 - No outages are listed on the Telstra site - I have cable foxtel

@Telstra nbn internet and foxtel via cable are both down for me. I stay in Mt Gravatt East, QLD

@mogg67 @Telstra Ongoing for ages Helen. So over it. I don't even bother calling them anymore. Terrible service.

So there is an outage in my area and Telstra cannot tell me when the service will be resumed. That's great eh? Can we put my account on hold then? Good fanks @Telstra

@iamatboy @Telstra No. Foxtel keep sending me texts saying there's an outage. No shit Sherlock. This we know.

Hey @Telstra is there an internet outage at Moggill 4070?

@Telstra Done all of this, still running very slow on mobile back up

@Telstra Is there HFC outage in Camp Hill Q4152? One website says yes, other says no. No WAN light on cable modem. Rebooted still no go. Has been down since this am says back on 7pm 30th. You're kidding? Tethered to phone atm but that costs. Free data on phone till it's fixed?

@telstra Platenum... complete joke! Net dropouts for weeks, today’s Platenum service appointment didn’t turn up! Apparently, no record in their system, so another 7 day wait for a ‘hopeful’ repair! #Dissatisfied #UnhappyFamily #Stress

@Telstra It says there’s no outage found in the area. But my data still not working. Same thing happened when I got back from my holiday.

@IanNearhos @Telstra @TPG_Telecom @iiNet Been very happy with @Aussie_BB, great customer service. Even when we had bad teething problems with NBN (not Aussie's fault) they were very good at pursuing solutions.

More @Telstra dropouts at my property! Getting silly now! Telling me tickets have been closed and all resolved... you keep your KPI metrics healthy whilst the customer suffers dropouts why don’t you! Time to jump ship!

Hey @Telstra day 3 in the internet free zone you’ve got going in Corinda. Come on - you can do better than this. At least update the outage page.

@telstra then calling support your bot asks if I'm calling about the internet outage, then sends me a link to your randomized outage page. We know the outage page has no role other than to mess with customer's heads

@Telstra Just Terrible Wireless Phone and Internet in the Bush in Vic . !! I don't want to use my wife's other provider !! Give us the Best - not the Worst !

@telstra. ADSL down SE QLD since Friday. Your outage page is no better than your internet service. At various times ETA to service restoration has ranged from 4 hours to 1 hour to no ETA then, increments OF ENTIRE DAYS AT A TIME. Left with no service and no coherent sane support

@chriskkenny @Telstra No but im having Telstra trouble on @Telstra phone line. I swapped mobile to optus cos Telstra was down so often in my area

@RobOakeshott1 The best I've EVER got is c;7mbps & paying $115 mth for 30gigs data & now the bastards at Telstra won't let us use my partners iphone as a wifi hotspot to use the data on her phone, but wants top charge us $10/gig because we haven't signed up to a "shared data plan" or some shit!

@Telstra No, I already checked that's why I messaged Twitter. Seems to happen pretty regular, Works great and then all of a sudden bam.. No connection. We've logged many service cases.

@Ninja @BasicallyIDoWrk I got an ad for Telstra before watching this... thought the ad was the video you put in the tweet. Was legit like wtf

15 business days have now passed without contact but have received email from @Telstra stating we believe we’ve sorted out your issue now. Well you haven’t. Don’t close jobs without confirmation. You don’t give a rats about customer service.

@Telstra hope your customer service is better but i am betting it is not

Andy Penn whining to the ABC that there’s “no margin” on NBN is laughable. Actually complained about the market distortion of the wholesale pricing. (I understand there are problems, but boo-hoo Telstra)