Telstra Outage in Kelvin Grove, Brisbane, State of Queensland

@EverywhereTrip @Telstra I’ve personally found their tech to be very good indeed, but dealing with their customer service to be similar to repeatedly stubbing your toe while being stung by a wasp. We have one Telstra mobile left in the house - I moved everything else away.

@Telstra why did Telstra the gap shut down? It was great for us in western Brisbane.

@simonahac @Telstra Australia is a backwater nation re internet. That is just ridiculous. I'm on my around Oz road trip and Vodaphone have been woeful the whole way. Their claim "we have works in that area" is just BS and getting old. I contacted the Ombudsman on it. Many more telco problems here.

@VodafoneAU poor form guys. Office modem you supplied faulty - 2 weeks of back and forth, 2 hours on hold yesterday, no solution on how to pickup new modem. First day w/ @Telstra NBN today. You lost a loyal customer of 8 years. 7 mobile + NBN connections @VodafoneAU

@ozi_puppy @Telstra Exactly... need to finally switch. Even ******* app is not working, they worst app by any blood sucker.

Fix your **** @Telstra don't let your customers switch to Optus. ******* nightmare!

@Telstra @TelstraBcast why am I receiving bills from you? I am not even a customer, I do not use your services except for a pre-paid sim. See below: ACCOUNT NUMBER 2000 70685 8774 BILL NUMBER 163 0778 161

This is the second time this has happened. Last time, the technician said "someone must have accidentally disconnected the physical line at the exchange". What are you going to do to fix this @Telstra ?

@telstra review my chat support transcript and tell me why its not appalling, infuriating & utterly negligent. Phone line down 4 months. Kids can't dial 000. Your chat support ppl detect the fault and do absolutely nothing to resolve.

Someone remind me again please, but if I'm a Telstra customer, how do I watch @NRL @AFL streaming on phone? Is it still free or gotta go via Kayo? Did Telstra do anything for existing customers? Cheers

@manjusrii Not this year so far, but I keep getting obviously scam emails re a payment problem of my Telstra a/c.

@Telstra Still slow

@Telstra We were trying to connect a new cable adapter which we were given by Telstra because the performance of our old one was slow. The new adapter was not connecting but no one could tell us why. We have had to switch back to using the slow old adapter....

@Telstra we have been chatting with several of your support team officers since yesterday afternoon because of issues we are having our wifi at home and it seems IMPOSSIBLE to get a straight answer about what’s going on.

@Telstra: you need to address the level of stupid in your corporate structure. Alas, I’m contacting you again to repair the same silly problem. Why is this taking 6 months?

@jessdotceee It's a plan to get Kayo subscribers. For Telstra customer's $15 per month. Clearly a long planned move. But yeah harsh if FTA is your only option

@lucky703 @zanerednwhite I have only seen offers for Telstra customer's

@Primmy8 @zanerednwhite I have a Chromecast as well. Second hand Telstra TV seems to get better picture resolution

@zanerednwhite Yeah $15 you could use Chromecast screen resolution might be poor mine 780p. I got a Telstra TV gen 3 off Facebook marketplace there were plenty of Gen 2 for $35. Resolution seemed better. $15 month to month seems ok to me

@zanerednwhite Yeah that said Telstra customer's can get Kayo $15 per month and stream to your TV. I have set it up, goes ok

So last night around 4:30pm I decide to go to Telstra after work to buy a new phone since it was “Telstra day” so they has sales on. Turns out they are only open 10am-3pm, during a lockdown where most essentials are working 9-5? It was even late night shopping lmao wtf

I actually use to really like @Telstra but maaaaan the experience I’ve had the last few days has put a bad taste in my mouth. **** this company, anyone know of any phone companies that don’t use Telstras towers? Because fuckkkkk Telstra.

@Telstra I have wasted hours & hours on over 10 call, long waits to be even answered & then switched around&cut off waiting for transfers. Last Fri I had my concerns escalated for the 5th time&promised a call,never happened. Today complaint logged, promised a call back in 2 hours,nothing

@Telstra Well I have been interacting with hopeless front line call centre staff since March 2021. Even the capable responders simply follow word for word a telstra script.They possess no capacity to help, refer up to a manager or transfer to someone who is competent and invested in issue

@Telstra_news yeah don't dis silly Telstra they paid a lot for this ad and get Twitter to suspend people that call them out on how **** they are

@Stowie16 I know exactly how you feel. Had issues resetting up my auto recharge 4 days ago and sent direct message to Telstra here on Twitter. They replied instantly and my issue was solved in 5 minutes.I will use Twitter from now on

@Telstra No, not yet. Been told a 4 day window to fix. Trouble is, this happens frequently in wet weather because of the very old copper in this district. Actually been out for a few weeks, I just couldn't face the phone call earlier.

So as a Telstra customer I am paying a extra $50 over my old plan to join NBN to cover the cost of free calls , Via a public phone ..! Really , this is too much !!

@Telstra Again no contact from anyone. 57 days without phone or internet service. No communication.

@MichaelJSky @carlaleeB @alisa_stephens Good luck with that. I'm still trying to work out if what Telstra did on Fri is the uplift.. hasn't been a lot of change to bandwidth (ours had an emergency increase last year anyway when school moved site).