Telstra Outage in Kelvin Grove, Brisbane, State of Queensland

@Telstra wtf is up with the connection in morayfield lately it’s gone to ****?

@peterw @Telstra Was the DM helpful? Facing similar issue with T in west end

@Telstra I’ve been talking to him for two hours. He was impossible, ignoring my actual issue and told to wait 24 hours. I HAVE ALREADY WAITED 24 HOURS FFS!!!!!!! He has completely wasted my morning.

@Telstra I thought the same. I’ve never even been given a time before, yet he did. His name is Peter. The link takes me to a rather useless bot. Why does not one single of you people have any accountability? I’ve been screwed today constantly.

Today’s update for you @andy_penn! I created an escalation case on Thursday. Despite multiple folks from your social team saying they’d help and have it escalated etc etc etc nothing has happened. But it’s okay, because T25 will fix everything, right? 🥲 #telstra

I’ll just add @andy_penn that your Twitter support team’s best suggestion was to cancel my order. You can’t make this stuff up. After a decade, I think I’m officially done being a @Telstra customer. #telstra

Oh, did I say I have an order number? I have a type of order number I’ve never seen before in my life, doesn’t work in any of Telstra’s order trackers, and now, when others are getting StarTrack tracking numbers, I’m left high and dry with literally no information.

@Telstra Hi Jay - I’ve tried that three or four times now. And no one has been able to help me.

@Telstra Wow, I actually enjoyed the humour in this advert, I love a good laugh & a bit of sarcasm, BUT as soon as I saw that you were REWARDING people who get the Jab, I was immediately turned off. Been with you for 24 yrs, had many issues with service but stayed. Not anymore though!

If #COVID isn’t inhibiting small business enough, you can count on @auspost (website is down constantly), @Wix (their platform is simply defective) and @Telstra (cut my net without warning) - aka giant corporations with a lot more money than me - to neglect doing their job.

@daninetherclift That’s horrid! I’m sure you have confronted Telstra about this?

@Telstra Sorry I couldn’t reply because 3G is intermittent in Woodgate as well. When it all came back on it wasn’t relevant . Pretty poor really when infrastructure’s already in place

@EverywhereTrip @Telstra I’ve personally found their tech to be very good indeed, but dealing with their customer service to be similar to repeatedly stubbing your toe while being stung by a wasp. We have one Telstra mobile left in the house - I moved everything else away.

@Telstra why did Telstra the gap shut down? It was great for us in western Brisbane.

@simonahac @Telstra Australia is a backwater nation re internet. That is just ridiculous. I'm on my around Oz road trip and Vodaphone have been woeful the whole way. Their claim "we have works in that area" is just BS and getting old. I contacted the Ombudsman on it. Many more telco problems here.

@VodafoneAU poor form guys. Office modem you supplied faulty - 2 weeks of back and forth, 2 hours on hold yesterday, no solution on how to pickup new modem. First day w/ @Telstra NBN today. You lost a loyal customer of 8 years. 7 mobile + NBN connections @VodafoneAU

@ozi_puppy @Telstra Exactly... need to finally switch. Even ******* app is not working, they worst app by any blood sucker.

Fix your **** @Telstra don't let your customers switch to Optus. ******* nightmare!

@Telstra @TelstraBcast why am I receiving bills from you? I am not even a customer, I do not use your services except for a pre-paid sim. See below: ACCOUNT NUMBER 2000 70685 8774 BILL NUMBER 163 0778 161

This is the second time this has happened. Last time, the technician said "someone must have accidentally disconnected the physical line at the exchange". What are you going to do to fix this @Telstra ?

@Telstra Who provides the worst service from a Telephony YES Telstra wins for 10th Year in a row. Congratulations Telstra you have exceeded even your own low expectations

Dear @Telstra, I understand you're sending me a bill for a service I enjoy quite well, but you see, we're all in this together and if you could spot this one, I'll get the next one <3 /s

@LesStonehouse @Optus Oh dear, its awful isn't it - my 96 y.o. mum has troubles too with Telstra and self & husband live remotely where we can only get Telstra (& no mobile) and we can spend months & months without a 'phone ... & we run a business from home. Universal Service? Nightmare.

@Telstra Wifi*** my stupid auto correct

@AlsPatch @LesStonehouse @Optus Many opt in to Telstra due to reach of service only to find they have way too much traffic on the platform and big biz and big media (read Murdoch) get priority of commons segments now most media is digital. Murdoch is chasing Optus Satellite tech contracts, should be stopped!

@LesStonehouse @Optus Few yrs ago Optus was supposed to send new sim card out for my portable modem. Took 6 wks because had wrong address (existing customer 3 yrs) & people got it were away for Christmas. Went into Telstra & got modem within a week. Service not always good but better than Optus.

@LesStonehouse @Optus Even telstra provides free router upgrades if you are a reasonably long standing customer I was with telstra 6 years never paid for a router Change ISPs If she's on fixed wireless skymesh are brilliant and cheap

@Telstra I have not as I am catching up on the work I missed out on last week due to the outage and @Telstra have limited after hours correspondence.

@hotnutbar @LesStonehouse @Optus Out where I live Optus has much better coverage than Telstra with the mobile signal. I used to be with Optus but they absolutely stink with their customer service so my mobile is through amaysim (cheaper and better customer service).

@Telstra @BenFruitTwitch LOL even this response is comically bad. Read the tweet, and send the poor guy a tech. You'd probably know about it if an entire area was out of service for 4 days