Telstra Outage in Kelvin Grove, Brisbane, State of Queensland

@Telstra @TelstraBcast why am I receiving bills from you? I am not even a customer, I do not use your services except for a pre-paid sim. See below: ACCOUNT NUMBER 2000 70685 8774 BILL NUMBER 163 0778 161

This is the second time this has happened. Last time, the technician said "someone must have accidentally disconnected the physical line at the exchange". What are you going to do to fix this @Telstra ?

@telstra review my chat support transcript and tell me why its not appalling, infuriating & utterly negligent. Phone line down 4 months. Kids can't dial 000. Your chat support ppl detect the fault and do absolutely nothing to resolve.

Someone remind me again please, but if I'm a Telstra customer, how do I watch @NRL @AFL streaming on phone? Is it still free or gotta go via Kayo? Did Telstra do anything for existing customers? Cheers

@manjusrii Not this year so far, but I keep getting obviously scam emails re a payment problem of my Telstra a/c.

@Telstra Still slow

@Telstra We were trying to connect a new cable adapter which we were given by Telstra because the performance of our old one was slow. The new adapter was not connecting but no one could tell us why. We have had to switch back to using the slow old adapter....

@Telstra we have been chatting with several of your support team officers since yesterday afternoon because of issues we are having our wifi at home and it seems IMPOSSIBLE to get a straight answer about what’s going on.

@Telstra: you need to address the level of stupid in your corporate structure. Alas, I’m contacting you again to repair the same silly problem. Why is this taking 6 months?

@jessdotceee It's a plan to get Kayo subscribers. For Telstra customer's $15 per month. Clearly a long planned move. But yeah harsh if FTA is your only option

@lucky703 @zanerednwhite I have only seen offers for Telstra customer's

@Primmy8 @zanerednwhite I have a Chromecast as well. Second hand Telstra TV seems to get better picture resolution

@zanerednwhite Yeah $15 you could use Chromecast screen resolution might be poor mine 780p. I got a Telstra TV gen 3 off Facebook marketplace there were plenty of Gen 2 for $35. Resolution seemed better. $15 month to month seems ok to me

@zanerednwhite Yeah that said Telstra customer's can get Kayo $15 per month and stream to your TV. I have set it up, goes ok

Talking to a Telstra technician about some upgrades to my data service hardware Technician: What's you landline number Me: no idea, never bothered to plug a handset in

@rubin_angela @Telstra someone needs your help.

A challenge for @andy_penn and the other execs at @telstra. I dare you to try and get support through your own support facilities and not the exec support team you no doubt have. I’m

@Telstra Greg! I apologize! But I tend to lose my temper every time we have contact. Suggestion: I believe there is a correlation between your mass-mailings (paper and digital) and your service line traffic. You might study the relationship and adjust accordingly.

@Telstra I have never been this frustrated with a company in my life! And I’ve reached an impasse with your level of stupidity. Seriously, I’ve been reduced to man-splaining your own tech to your people!

@Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month

@Sharon_Davis_ My husband has to give his verbal approval to Telstra so that I can discuss our account or issues with them because Telstra won’t put accounts in joint names and always defer to the male of the household.

DODO GO **** YOURSELF WHY DID WE EVER SWITCH FROM TELSTRA

@telstra FIX YOUR DOGSHIT ******* INTERNET

@Kathblue @MFWitches When you buy advertising you get a lot demographic info on where you're advertising. Never been involved with a huge buyer (Telstra etc), small buyers don't get told anything.

@Telstra We already had it connected but the cable came down off the house 🏡 and needs to be re attached it’s been down for about 4 weeks all your connections are for new connections etc .. we have everything modem etc just need the cable connected we also need the Foxtel satellite 📡

@Telstra @NoRelationToNed Having issues with mine aswell, been down about 4 hours

@Telstra we have been trying all day to talk to someone about connecting the nbn cable that is taped to the power pole at the front of house 🏡 to our actual house? I would suggest you overseas call centre needs training we have 4 hang ups and 3 x call the number we can’t help??

@Telstra This doesn’t really cover how Telstra is going to compensate businesses and customers for what seems to be a week outage. I am more interested in the service component of the impact.

@Telstra Nothing worked. Still down

@DrewPfitzner @GribbleRC Yes it’s rip off compared to the city , think we are on 500gb with Telstra for $90 , have dual sim phone to try a get coverage and cel-fi boosters in house and a few vehicles. So much for a unversial service obligation, hate to be remote!