Telstra Outage in Cabarita Beach, Tweed, State of New South Wales

In their wisdom Telstra closed my account a few days ago. So I haven't had internet. When I asked why they can't tell me. I upgraded to 5G 3 months ago. They have reopened it. Bloody hopeless service. On their last chance before I switch ITP. Sigh.🙄

@SallyLawry @RuncibleH Took the words out of my mouth. Qantas, Telstra & CommBank have all gone down the toilet. They’ll be out to sea in a couple of months.

@Telstra is it possible to have a real person call regarding a longstanding issue? Or don't you do phone calls now?

@lenoretaylor @glebbern @Qantas QANTAS & Telstra once great Australian companies. Since they became privatised they’ve let a lot of people down. I waited 4hours & 8 mins on the phone 📞 yesterday for it not to be answered. I hung up in the end.

@wheels002 @Telstra I’ve heard of this 💩 but to experience it has been exhausting. If I had lost it emotionally they would have blamed me after all they put me through with their lack of service and common decency. We are zero to them, except for the income. I’m quite disappointed & distressed. 😩

@Telstra 4 hours of waiting on the phone 📞 & two hours of texting & no resolution. A 10 minute phone call could fix this.

@Telstra I’m on to the technician now. I’ve been texting for over an hour. There’s no resolution just random suggestions that might destroy my long held number. The process is ridiculous. Tell your boss it’s ridiculous. A sham.

@basell_allan @Telstra My mum was a telephonist with them from the age of 17 until retirement. She alway went out of her way to help people. Even walked through the BNE 74 floods to get to work to do her shift.

@Telstra Been there done that. I’ve been texting my thumbs off for no result & no understanding of the remedy to a problem I apparently don’t have: but I do.

@Left_in_Limbo @Telstra They’re arguing with me now saying my problem doesn’t exist. Still no human to talk to.

@Telstra So I have to talk to you like an app but you can’t pick up the phone? I would have used the app if it was a simple issue. 🙄

Telstra idiots have just shut down my account . Did I die? Try talking to them. Good luck.

@Telstra no one ever did get back to me on why the 4g and 5g service is so shite where I live. 3 towers within 2.5km and a dozen within 5km but I still need to use wi-fi calling to guarantee calls getting through. Makes the 4g backup on my nbn modem useless.

@VodafoneAU #Telstra said I have 5G in and out of the house! While you can't even give me service or anyone to even help...nothing from Vodafone nothing at all!

@VodafoneAU Your service is such a failure...you should be ashamed charging me for a service u can't provide me! No one cares no wonder #Vodafone is such a fail... #Telstra must love getting customers like me on board that you can't look after! No one #Vodafone knows anything!

@Telstra Please stop using overseas operators who cannot do anything except read a script and have no idea how to think logically to resolve an issue. That's 80 minutes of my life I won't get back.

@VodafoneAU I'll pay my phone out and move to #telstra...they can have my next 20 years of service...your loss #vodafone I don't care no more if you can help or not...you don't care obviously for a 20 year customer...hello #telstra with 5g coverage in my area unlike yours!

@VodafoneAU After ditching #Vodafone broadband to my mother's house...for terrible service and drop out after drop out and not a phone call to her...#telstra called today to update us on the Gen 3 modem and more. Not 1 drop out yet since Friday. This is service is so welcoming !

@JennaPrice Husband rang the ombudsman regarding a Telstra phone contract which they had totally misrepresented. Problem fixed within 48 hours and refund. They had promised a number of freebies which were not free.

@Telstra internet down in mermaid beach & it’s not even a flood zone. Why cut us off to work here when there’s so much more to be done in affected areas?

@Telstra seriously upset Telstra - house full of Covid - 2 days late paying Telstra bill (due on Thursday and I paid on Saturday) AND you charge me $15.00 late payt fee….never been late before. What a way to treat long loyal customer - well no more…. #telstra

@MichaelPascoe01 Thousands of jobs lost. Major deterioration in service standards. It has all the hallmarks of policy failure. It’s been disastrous for Telstra. Probably much the same for Qantas. Even corporatisation is a convenient way of moving a service off the Govt books. TI

God @telstra is ****. Changed mobile plan to Telstra because I'm going to FNQ and wanted reception, and of course the 5g hotspot is absolute garbage. Can't even get reception in inner Melbourne to run internet on my laptop. How does this company survive?

Spent 2+ hours on @Telstra Messaging about an issue. I was very dissatisfied with the service so in the end I asked what the complaint process was. I was told I couldn’t complain, that my situation did not warrant a complaint, and I quote “there is no complaint process for you”.

@katiekoalasays @Telstra Use the ALDImobile- runs through Telstra and no problems.

@katiekoalasays @Telstra Is there a reason you need Telstra? I use TPG for all our phones, sim only it's $25 (half for first 6 months) and you get all your calls and texts plus 25gb data. Their most expensive is $40 pm and that has 60gb data. It's also month to month, cancel any time you like.

@katiekoalasays @Telstra i was with telstra on a $30 plan they wanted to make it $45 i switched to aldi now $15 and they use the telstra network plus i get my data rolls over

@Telstra No confirmed outages (postcode 2337) and it's not said anything for the last few days either. I am not the only person I know who's has problems in this area either

@Telstra has without question, the worst customer service of any Australian company ever. Have owed me north of 2K for over a year now and you reckon I can get it? Nope. Time to refer to the ombudsman.

@Telstra it is 8pm on a Wednesday and I cannot load my bank's login page, can't get into a database site for work, can barely load Twitter - off either wifi or mobile data. WHAT is the problem?? The speed never used to be THIS bad, even at peak hour