Telstra Outage in Old Bribie, State of Queensland

@Telstra Thanks Already use outlook Use webmail to block out SPAM mails before they get to my systems. This is going to be bloody painful drafting out the rubbish. Thanks for attempting to help.

@Telstra Just opens up My Telstra app on my phone. Tried to login to Telstra plus on the computers - same Gail. Enter user name, hit continue, browser goes off to Lanka land. No error message, no indicator of any activity.

A fun way to blow 20 minutes of ya life you’ll never get back. Ring @Telstra to solve why I cannot log into Telstra account via computer. Cleared browser hist, rebooted, can log into other internet services such as banks, Netflix, Stan however NOT Telstra. 1/2

Rang @telstra support agent, says I’ll check your email account, does do, comes back and requests I try the account now. Still the same. Service agent says take ya phone to Telstra store. I explain not phone however computer. Well take it to a store or pay for service by phone

Caller: "Hello, this is the customer department of Telstra" Me: "you know I'm not a a Telstra customer right?" Caller hangs up. . What sort of customer service is that?

@Telstra Perhaps instead of sending me through a never ending report loop you could make it more difficult for users to obtain the numbers in the first place. Do you have any automated flagging systems for numbers that are sending large volumes of calls?

@Telstra is there an issue with call forwarding on you mobile network? I have a business on-call phone that is forwarded and I can’t clear of change it. It’s still forwarding to the original al number when setting cleared with ##21#.

@RoadknightThe Telstra and the NBN will never deliver.

@MoistenedTart Telstra reception is ****.

Telstra charge 100$ a month for my NBN home internet. Cancelled and started using a prepaid dongle with another company. 17$ a month, better speeds, more reliable, better customer service. Bye Telstra.

Just to be clear @Telstra I can delete and block unsolicited Spam from Scammers, but I can't delete and block unsolicited crap from Craig Kelly or QLD Labour?

@MelbInvest @nyunggai @HelloMakkaPakka Yes & no. If you work for Optus but doing the praises of Telstra you're going to get sacked. In effect Kitching was sacked To fix it? Requires a referendum. Factions are funded by outside interests unions businesses, individuals with an agenda etc. That's hard to remove NEXT

@boostmobile @Telstra 25 days and counting since trying to port to boost. Have been promised many times for resolution. Stuck on #vodafail right now. Ridiculous.

@alexbhathal @Telstra Probably cost. Under crisis global telecoms operators often push the rates it costs to land a call on their network sky high

@Telstra I never get that I was dealing with people with bad intentions, but there is something about how the organisation is structured that leads to massive end-user frustration.

@andy_penn So just another junky telstra piece of crap. All these features have been available for years on standard off the shelf modems. Why lock yourself into overpriced telstra junk?

@franksting @nytimes Telstra make it only possible for some things via there Ap which never works. Cancelling Adobe and Microsoft is really hard

@thewordsofshief @Telstra But can you still fix my phone?

@Telstra @maddiepalmer It's NOT good enough with vulnerable customers. Shameful behaviour!! Elderly people often have overdue accounts, money problems or memory problems so if it's overdue one time and happens again you leave them vulnerable to illness and other emergencies? Disgusting.

@Telstra is there a 4G outage in Brisbane right now?

Hey @Telstra you’re website is broken with and uncaught exception

Things I specifically did last night: recharged the data to my pre-paid SIM in my iPad because it has coverage outside Canberra (Telstra network). Things I forgot this morning: my iPad

How come @Aussie_BB can provide exceptional service - even on weekends... And @Telstra can't... Not a question - it's a statement

@SWSjudas telstra always sucks

@oldjoeschmo @nineislands There's dozens of service providers, they all use one of Telstra, Optus maybe Vodafone. Yes, Aldi does use Telstra, I use Aldi, rated best pre paid service provider in AU often.

No worries start afresh with TELSTRA, and if possible don't have a mobile. They are trouble.

@AsennaWealth @Telstra They've taken on George Carlin's method of customer service.

@AsennaWealth @Telstra Did exactly the same to me...no seat ..just a line that goes no were as they attend new sales first. Never again.

I was using the Optus network as a Virgin customer until they folded, but I switched to Telstra despite Virgin customer being recommended to join Optus, meaning that non-Optus customers have also been caught up if they've used the network through another provider.

Why is it impossible for @Telstra to say their hours of operation on the IVR. Do you need me to come and work for you to teach you proper and appropriate customer service? Or do you enjoy being Australias worst telecommunications company?