Telstra Outage in Bungalow Flat, Wyong Shire, State of New South Wales

clean up you out of control corrupt goverment - i cant even get telstra to cancel a Business acount I never requested @BrethrenCheatingststem toavoidtax #IndianCplaint given to and ignored

Trying to talk to Telstra about paying our phone account and jumping through hoops to prove my identity. Like seriously. Who would call Telstra, pretending to be me...to pay my bill. **** sake.

@_sammi06 Don't worry. I'm on Month 4 of dealing with Telstra. Finally caved and submitted a complaint to TIO and apparently someone is calling me before 5pm today

Telstra: we don’t support that modem, you can only use a Telstra modem. Seems I am not sending this from my new non Telstra slowdem.

Almost 2 hours got get Telstra Big Pond wombles to reset the NBN password. And I know what I’m talking about ... good luck if youre not network savvy. No I don’t want to use your shitty router, I want to use my good one

Been a glorious 3 days with the NBN down. Apparently Telstra are going to actually show up today. It’s been kind of nice tbh.

The internet is down. Our house is dark, turns out I have teenagers ... lol ... they are so sad face right now. No, daddy can’t be arsed to all Telstra

No wonder Telstra losing market share. No customer service #telstrafail

How bad is Telstra. Can’t get phone answered and so came to store. Told to take a seat 30 minutes ago. Now a group of 5 of us just sitting waiting without a Telstra person near us #anothertelstrafail #Telstra

3 days of being *********** by Telstra. Being honest with the customer doesn’t require any technology. Stop saying sorry ... you are clearly not.

Big **** off to telstra for somehow making my first gen nbn (fibre to the house baby!) slow as all hell

@Telstra Got this message today “Hi, you recently contacted us about the Internet issue on your NBN Service. We believe this is now fixed” Guess what....STILL NOT WORKING!!! #australiasworst company

@Telstra another day goes by and still not resolved......June 26 and no NBN. Entirely Telstra problem when by mistake they put “restrictions “ on the account but it takes forever to lift them. BTW was in credit when restrictions where wrongly imposed

@Telstra on going saga since May 9. @Telstra said to lodge complaint. Done. Good news @Telstra will be back in touch in 5 days time WTF!! I have made 18 calls, on 5 occasions had confirmation you guys stuffed my account but you had “fixed it” and still since May 9 not fixed

Gets better 19 calls later an hour after being promised for the 4th time to fix disconnected. No return call. Activated email return call an hour ago no return call. Should have a unit of MBA on @telstra called “how to lose customers “

@telstra credit management is a misnomer- deserve no credit and certainly can’t manage Invent debt when in credit- restrict services 27 June but still can’t lift the restrictions even though they acknowledge they made a mistake and should never had restrictions and was in credit

@Telstra are just plain hopeless. Have been trying since May to fix a Telstra “error”....up to call 46 and each time assured it is fixed. Even have emails saying fixed but still NBN speed 0.002!!! World class!!

@Telstra why is @NBN_Australia so slow tonight at 2.75kbs. Woeful. Two hours and still can’t download a movie that runs for same time.

Like clockwork.. it’s raining on the central coast so @Telstra @NBN_Australia is not working .. Set your watch by it ..

@albericie @Telstra24x7 They are both pretty bad. Optus are however more responsive when you complain. Telstra have an escalation system which looks good but I found it mostly window dressing. Sadly, we have a 3rd world system.

@Telstra my internet has been very slow recently, slower earlier and glitchier throughout the day, normally after 7pm it would be bad now it’s bad at 5pm and nothing is loading after 7pm, this isn’t normal. It is normally ok with a few spikes now it’s just bad all day.

@Telstra thats 5 times in 12 hours, please fix this mess

@Telstra Imagine charging a customer for a service / product you blatantly refuse to provide. 10 weeks of experiencing 5-100+ drop outs a day. Your support staff say "there is nothing we can do until 5 drop outs are recorded, we can only see 9 in the last hour" 9 is more.than 5

@Telstra I ended up giving up on sorting out the issue tonight. It took over 27 minutes to gather details and that was before I even went through the trouble shooting process. A job for tomorrow. Thanks, Matthew.

@panicxdisco They seriously are. As someone who’s been on Optus & Boost before Telstra is the best for network plans for both phone & net comparatively bc even tho they’re lockon they’re really good for poorer ppl like me. My net is a terabyte a month for similar reasons bc they’re affordable

@skegmalone @Telstra @NBN_Australia Looks like it. My local community page reports outage all the way from Illawarra down south coast.

Hey @Telstra your app sucks. Waited 15 minutes so far just to ‘gather details’ to be able to troubleshoot a faulty modem. Not a great ad for customer service.

@Telstra Yep did that they suggest try again at 8am , which is why original issue wasn’t pursued .

@nullY_V @the_scotsman_ @Telstra In Bateman's Bay and having issues here too with home WiFi and my Belong SIM which uses Telstra network.

@manhdog1 @Telstra Mine is down as well , so Is my mobile data