Telstra Outage in Bungalow Flat, Wyong Shire, State of New South Wales

@Telstra Got this message today “Hi, you recently contacted us about the Internet issue on your NBN Service. We believe this is now fixed” Guess what....STILL NOT WORKING!!! #australiasworst company

@Telstra another day goes by and still not resolved......June 26 and no NBN. Entirely Telstra problem when by mistake they put “restrictions “ on the account but it takes forever to lift them. BTW was in credit when restrictions where wrongly imposed

@Telstra on going saga since May 9. @Telstra said to lodge complaint. Done. Good news @Telstra will be back in touch in 5 days time WTF!! I have made 18 calls, on 5 occasions had confirmation you guys stuffed my account but you had “fixed it” and still since May 9 not fixed

Gets better 19 calls later an hour after being promised for the 4th time to fix disconnected. No return call. Activated email return call an hour ago no return call. Should have a unit of MBA on @telstra called “how to lose customers “

@telstra credit management is a misnomer- deserve no credit and certainly can’t manage Invent debt when in credit- restrict services 27 June but still can’t lift the restrictions even though they acknowledge they made a mistake and should never had restrictions and was in credit

@Telstra are just plain hopeless. Have been trying since May to fix a Telstra “error”....up to call 46 and each time assured it is fixed. Even have emails saying fixed but still NBN speed 0.002!!! World class!!

@Telstra why is @NBN_Australia so slow tonight at 2.75kbs. Woeful. Two hours and still can’t download a movie that runs for same time.

Like clockwork.. it’s raining on the central coast so @Telstra @NBN_Australia is not working .. Set your watch by it ..

@albericie @Telstra24x7 They are both pretty bad. Optus are however more responsive when you complain. Telstra have an escalation system which looks good but I found it mostly window dressing. Sadly, we have a 3rd world system.

@Telstra Yes because every time it rains water gets in the node and we lose service .. @Telstra know about it and so does @NBN_Australia and no one fixes it .. no wonder you both have so many complaints

@Telstra No because every time it rains water gets in the node and we lose service .. @Telstra know about it and so does @NBN_Australia and no one fixes it .. no wonder you both have so many complaints

It’s raining so @Telstra’s @NBN_Australia is not working .. ho hummm ....

So @Telstra is it common practice to not listen to your customers, I’m trying to find ways of reducing my bill and customer service just kept pushing to sell to me a mobile plan. #notimpressed

@Telstra Ethan, I didn’t get into contact with your nbn team. But I’ve done a complete reset and working fine. I used to have no issues with my Telstra nbn/phone line modem in bridge mode and wifi off as use my netgear nighthawk. Looks like using Telstra modem in bridge causing issues.

Fix your service @Telstra so quick to charge your customers $15 late fees but can’t even supply a solid nbn and telephone service. Still no internet or phone after 4 days of on and off service. Will I get my $15 late fee back....doubt it!

@Telstra No outage just a rubbish service

@Telstra It happens all the time and then I get charged a late payment charge of 15 bucks for a service that is not what it was promised to be and a service that I don’t get all the time I need to swap provider

@Telstra_news @CodeClubAus Telstra you're shit.

@Telstra Hi Dave, you might have to help me on that as I am unclear what the phone call will tell. I can only hope something can be resolved after all of this nonsense

@Telstra Yep! Thought it might be a chrome issue, but that doesn’t make sense of Xbox

@Telstra trying to set parental controls on new modem and live chat can’t help

@Telstra outage in Elwood..no @FOXTEL..

@Telstra Yes, the whole street has no internet. They have clearly done something during the day. Can you arrange to have someone come out to check the problem asap.

@Telstra The outage isn’t listed in your link.

@CrStuartJames @misguidedjenni NBN have abandoned (never actually adopted) the Optus HFC Cable since it turned out to be "not fit for purpose" They did take over and use the Telstra HFC distribution; I'm typing this over one such service from Surrey Hills.