Telstra Outage in Cabanda, Ipswich, State of Queensland

Talking to a Telstra technician about some upgrades to my data service hardware Technician: What's you landline number Me: no idea, never bothered to plug a handset in

@rubin_angela @Telstra someone needs your help.

A challenge for @andy_penn and the other execs at @telstra. I dare you to try and get support through your own support facilities and not the exec support team you no doubt have. I’m

@Telstra Greg! I apologize! But I tend to lose my temper every time we have contact. Suggestion: I believe there is a correlation between your mass-mailings (paper and digital) and your service line traffic. You might study the relationship and adjust accordingly.

@Telstra I have never been this frustrated with a company in my life! And I’ve reached an impasse with your level of stupidity. Seriously, I’ve been reduced to man-splaining your own tech to your people!

@Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month

Hey @telstra, our Velocity broadband has been out for several hours in South Brisbane. Website says no outage? Any news on what’s happening?

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than a week!! No text messages back and forth for 6 weeks just damn amazing service! @Telstra 6 weeks of bullshit text messages vs 1 week and NBN installed #yesoptus

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus

2 and a half hours messaging @Telstra to try and sort out a business internet connectivity issue (because it is impossible to get someone on the phone). Appreciate these are difficult times but I asked a yes / no question all that time ago and still haven’t got an answer. Joke!

@Telstra No reply Telstra..about as bad as the online chat help...reply back to them and they take 10 mins to get back to you.Not happy! Obviously they are dealing with various customers at once..not good customer experience..no care factor!

@Telstra Your online chat service stinks...staff taking ages to reply.We have our NBN modem already.Its taken hours to get help and after being customer for years...want to change to NBN.its 10.38 & and want this done now..have to be up early for work!

@Lee09737503 @Telstra Not sure how the technician not showing up for appointments is related to customer svc being overseas. And Telstra is not the only company with call centre overseas, TPG and some others are overseas too but they are not sloppy. Cheers.

@Telstra recently visual voicemail on my iPhone has stopped working, I haven’t changed anything and Apple can only put it down to a carrier fault. Your service agent tells me I need to pay $5 a month to get it back??

@Telstra @Telstra sending me to a messaging link that DOESNT WORK is not helping.

@Telstra @Telstra it is now Sunday, still no internet. Still no real help, just going over old ground. Abysmal.

@Telstra @Telstra update: still no internet. Rang support again, they tell me it will 24 to 48 hours. We work from home. Yes even on weekends.

@Telstra @Telstra guess what? A Telstra worker disconnected our service, even after explicitly going through what we needed. Several times. It ended up taking nearly 2 hours to undo the disconnect notice. AND still no internet as at this post.

@Telstra Everyone out there.. dont waste your time on Telstra. Their customer svc is not in Aus and it only exists on msgs, no live human to speak to. They make promises and then conveniently forget about it. They sign contract and never fulfil it.

@Telstra Like your team has done with my new NBN order which never arrived along with your technician after 3 appointments.. and your pathetically incapable non-existential customer svc.. only implies that Telstra has lost interest in selling new business.

@Telstra I’m having a really bad experience trying to get my nbn order resolved with you via your online chat. This is the first time I have been disappointed in your service. I’m been without the included 4G modem back up since I placed the order last Friday.

@itsKPmate Jealous as ****. Still waiting for Telstra/NBN Co to pull there heads out and stop playing the blame game. I'd escalate it but the account isn't in my name.

@VertLAD @TelstraAU @Telstra Jeez, it’s sucks I don’t have much free time to do multiple 30 minute calls. I’ll see what Aussie Broadband says

@Optus your app won’t allow me to report a fault at Paddington qld 4064 so slow. I’m going to Telstra and I’m not paying my Optus bill. Im sick of not having internet

Telstra are still desperately trying to shut this down with virus attacks

@telstra your updated app for watching movies doesn’t let you go full screen and get rid of the timing bar and play buttons on iPad. That’s realllllll stupid.

hey telstra, **** you stop sending me marketing emails then encountering errors when I try to unsubscribe from them.

@Optus Thanks Quade, see previous tweet. Can’t get to the troubleshooting link due to lack of reception. Same problem with Telstra. Newspaper article says Optus was putting up a tower in Charlestown. That was my original question, but it’s been lost in this conversation.

@Telstra is there an outage in Burwood?

Why don’t the disgusting filthy ***** human scum and vermin from Telstra just **** off and stop contaminating this site. They are an absolute disgrace to the human race