Telstra Outage Report in Campbells Creek, Mount Alexander, State of Victoria
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Campbells Creek, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Campbells Creek and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 08: Problems at Telstra
Telstra is having issues since 11:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Campbells Creek, State of Victoria
Latest outage, problems and issue reports in Campbells Creek and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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𝘾𝙝𝙚𝙧𝙤𝙠𝙚𝙚 𝙑𝙞𝙫𝙞𝙖𝙣
(@KimVivin1) reported
@Telstra Have been able to lodge NBN complaint, now trying Mobile complaint.
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Maurie Grealy
(@maurie_grealy) reported
The phone required minor repair at a cost of $50. The Telstra consultants showed no inclination to help me which left me disappointed thinking of moving to another carrier Barkley Square shop rated very low.
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NBR Tanky
(@ltankyl) reported
@mania_fn @Telstra I need help
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sav
(@sav7k) reported
@Telstra It was fixed for a while before which was great it has been getting better. Sometimes still bad but better. Thanks.
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MarkTimbs
(@MarkTimbs83) reported
@Telstra @imfallfromgrace "console quality gaming" was never discussed at all.... its like someone ran out of things to say about the phone and kept repeating themselves. NOT to mention talking about mmwave without telling consumers what it is lol
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Warren Toomey
(@DoctorWkt) reported
Now I have a case manager, but they won't tell me their name or any contact information. Apparently #Telstra will contact me. I guess this is not a very high priority problem for them. Back to waiting ...
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TheShallowPond
(@TheShallowPond) reported
@Telstra Apparently theres an exchange in #Pambula (makes sense) Ive never seen it. It could be from there. 30mins of network monitoring will tell you where the problem is, but given its a regular occurrence @Telstra wont be fixing it anytime soon Im guessing.
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Tradi3
(@Tradi3_) reported
@_KelloKitty Belong is dog ****, just find another provided that uses the telstra network
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Cryptic
(@CrypticOCE) reported
@mania_fn yo @Telstra my net kinda bad
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Bee
(@gdayolly) reported
@Telstra is there a reason your mobile coverage is utter **** in Westfield Miranda? Couldn't get coverage 85% of the entire time I was there ... Bad enough to consider switching networks...