Telstra Outage in Campbells Creek, Mount Alexander, State of Victoria

For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.

@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.

@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.

@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.

@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.

@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.

@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.

@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.

@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.

JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer

@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.

Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.

@Telstra I have been dealing with an ongoing NBN issue for several months and this morning, your operator called to organise another engineer (the 1st one was told by Telstra that they couldn't connect to the node 50mtrs from my home.) She hung up when I asked for a time slot!!!

@winsordobbin @Telstra They are good at charging but not good at fixing issues. Had no mobile data for a month but seem in no rush to fix the issue

@Telstra Thanks for your reply. I'll look at the plans, I know I was going to get moved to a new plan as mine was no longer available. So to confirm, the message I received today was in fact from you and this support person saying it wasn't was a mistake?

Hey @Telstra if you choose to cut costs by having offshore support, can you at least make them competent? Otherwise, what differentiates you from other low cost telcos? you used to be a strong Aussie brand. Now you're like all the others. Examples: >>

@Telstra how is it the only department in your whole organisation that's knows what an X21 data service line is the accounts department that charges @ReadingRadioQLD for the service. I've spent almost three hours trying to report a fault and no one knows how to help.

@elonmusk @boringcompany @elonmusk can you come back up Australia, specifically western Australia and set up a solar farm and bunch of telstra batteries? Do what you did with SA, offer it for free if it doesn't work and if it does have to pay you exactly what you earned?

@davidbewart Don’t have any internet connection 4G only in iPhone. Had a Telstra dongle signed a three year contract, I think it was $30:00 a month to run. It was a really shoddy service couldn’t even send an email without phoning Telstra to get connected. Black Spots have poor service.

How many times does it take for you to finally fix the issues. Two times I’ve had issues with my billing account @Telstra pretty sick of having to deal with this. Hope it’s not a monthly occurrence

The bastards at @Telstra charge me $15 for paying my bill a couple of days late. How much can I charge them after they advise I will have no service on Friday?

@Telstra Actually, I was referring to the live chat service experience I had earlier today.