Telstra Outage Report in Campbells Creek, Mount Alexander, State of Victoria
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Campbells Creek, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Campbells Creek and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at Telstra
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Campbells Creek, State of Victoria
Latest outage, problems and issue reports in Campbells Creek and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Dhani Sutanto
(@dhanisutanto) reported
It's 2021, and Telstra would need around 10 business days to get your internet connection done, because their Phillipines based customer service isn't equipped with the technical ability to push one button to activate your service. Australia's internet in dark ages.
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debinoz
(@debinoz3) reported
@Telstra No, I’ve done that twice. Currently trying a third time but its not working. I want to speak to a real live person over the phone. I want to hear them and use my voice to talk back to them. I’m in my mid 60s and very bad at this internet stuff.
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Sam Straaten
(@CMDR_Shuckins) reported
@Telstra Hi Tori, thanks for reaching out. We've been in contact with the tech team each time this happens. Unfortunately all the feedback we've received is that it's "fixed now", but I'm unsure as to what has changed with our network. It's been a recurring problem, and still is.
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🤡🤡🤡🤡🤡
(@Stxrnixx) reported
Bro this Telstra internet outage for 3 days sucks. Supposed to have internet yesterday.
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Tree Fiddy Kay
(@fiddy_kay) reported
Scammer: I’m calling from Telstra Me: where? S: Telstra M: never heard of them S: but they’re biggest telecommunications provider in Australia M: but I’m not in Australia S: where are you M: I don’t know. Where are you S: I’m in Australia M: but you can’t be
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Teaser
(@ProjectTeaser) reported
@Telstra I’m a ‘gold member’ and have been on the gold support sms for nearly 24 hours, no resolution, repeated my one issue at least 6 times and have asked for a complaint to be lodged five times - where’s the customer focus or at least listening to what a customer is requesting
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Mark Edmonds
(@Eddy50) reported
@Telstra trying to change a plan. Call centre cannot verify its me as sms and email verification system not working. @Telstra app suggested. It is failing to communicate with server. I thought i was dealing with a telco...wow @telstra
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Book of Bogan
(@BookofBogan) reported
@fiddy_kay Also the telstra if it did exist certainly wouldn't give enough of a **** about its customers to call them.
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Cassie Parks B.Nursing Grad Cert Nurs(Crit Care)
(@CassieP54800776) reported
Spent an hour on the phone with @Telstra last week ordering a new phone. 8 days later, call today to find out they had cancelled the order and not bothered to let me know. POOR FORM @Telstra
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🤡
(@Stxrnixx) reported
@Telstra I’ve tried restarting my modem still not working