Telstra Outage in Newstead, Mount Alexander, State of Victoria

For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.

@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.

@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.

@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.

@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.

@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.

@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.

@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.

@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.

JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer

@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.

Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.

@Telstra Rang them after the person on chat couldn't find the phone no, then was told it had 33.5 gigs left but has stopped working now as the app says its at 0 gigs left im so damn frustrated from it all, no one has been of any help today

@Telstra Well your form asks for it. That is why I’m saying it is illogical / broken. I’m glad you agree. Please get it fixed.

@Telstra This is on your website after you have already authenticated me. There is no need to ask the same set of questions as you would when creating and account and service when you are upgrading a service connected to an existing account. You already have those details.

@7olympics @Telstra Who gives a **** … can’t stand watching these masked puppets in front of zero people. Sport is meaningless without people

@AirbnbHelp when you make telstra and Centrelink seem like they’re good at customer service and satisfaction, something is very very wrong

@Telstra As I mentioned, many people complaining. I can connect. Speed is very very slow. Olympics unwatchable here @telstra. Any more excuses?

New house, new job, homeschooling, birthday. In 5 days we still have no internet. No one is responding @Telstra please help. #Disappointing

@Telstra I have no complaint about Lisa, was grateful for her quick courteous reply, it seems I have marginally gone over my GB limit, so I went to increase it, hopeless bloody site, seriously not worth the effort, I will put up with bugger all service for two weeks, I have had Telstra.

@GibboBG @Telstra Terrible service all around by Telstra. Third world communications in the country mate

Telstra has become an absolute crap provider, once they had a CEO who always worked on the basis the customer was the most important aspect of the business, sadly no longer under the present bloke, he is a money man, that is obvious, crap service now.