Telstra

Telstra Outage in Newstead, Mount Alexander, State of Victoria

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Newstead, State of Victoria

The following chart shows the number of reports that we have received about Telstra over the past 24 hours from users in Newstead and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telstra Outage Chart in Newstead, Mount Alexander, State of Victoria 12/08/2022 01:05

December 08: Problems at Telstra

Telstra is having issues since 12:40 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 55.82% Internet
  • Phone 24.11% Phone
  • Wi-fi 8.18% Wi-fi
  • E-mail 7.97% E-mail
  • Total Blackout 2.00% Total Blackout
  • TV 1.93% TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports Near Newstead, State of Victoria

Latest outage, problems and issue reports in Newstead and nearby locations:
  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • JackRus63055934 Jack Russell (@JackRus63055934) reported

    Telstra must be the worst email service provider in Australia. I have been having issues downloading emails for weeks and they don't seem to be able to fix it. The reason for it is its Server. Anyone else experiencing similar problems?

  • StevenCornish19 Steven Cornish (@StevenCornish19) reported

    What's going on with the TELSTRA App, it's been down for three day's.

  • Klavinmour Klavinmour 🏳️‍⚧️ Vtuber 🏳️‍⚧️ (@Klavinmour) reported

    I can't believe that @Telstra wasn't in the wrong all these years, they didn't know the @NBN_Australia was doing this to me! But in order to try and fix this I need to make complaints to both Telstra and the NBN.

  • VFRBoy Poida 👍@poida@mastodon.au (@VFRBoy) reported

    @KathrynMagann @DaveMilbo @ZeeTee33 Telstra network mobile phone and a hotspot. Solved.

  • chubacker Lee Maynard (@chubacker) reported

    I've just seen that Andy Penn Has been appointed to the advisory board of cyber security. that can't be true. he presided over a shambolic telstra for 7 years for 5.5 million a year. now he's ****** that up,moving on to **** up our cyber security. please tell me it's not right

  • quick2b Kevin Glasheen (@quick2b) reported

    @Telstra It’s been going on for a couple of weeks. If Telstra can’t provide a service they should shut it down and refund accounts so we can move to another service.

  • YvieSpoon Yvie Spoon (@YvieSpoon) reported

    @Telstra At least get my name right. Trying? I’m so tired of “trying” I just want to downgrade my plan, which I’ve been trying to do since July. I’ve communicated this, so the problem is your end to sort out. So sort out. Again, I will be seeking compensation.

  • RyanWil62993886 Raymond McKeown (@RyanWil62993886) reported

    So Andy Penn from Telstra is the new head of the Govt cyber security Mob, FFS on what basis, Since Thodey left Telstra and Penn took over the joint has gone backward, Penn has presided over the worst billing system on this planet, so on what part of his CV did he get this gig?

  • YvieSpoon Yvie Spoon (@YvieSpoon) reported

    @Telstra Your store never has the capacity to serve a person. It’s also beside the point! Why have an app that says you can change you plan, when it doesn’t work! Why have a customer service team that doesn’t even do what you ask of them. Absolute JOKE!

  • Cannulator The Cannulator™ *Not available in stores. (@Cannulator) reported

    @andy_penn How is it that 2 weeks later the @Telstra cluster 3 server is still cactus, I can’t access my email, no one can give me an ETA or update me on a fix and I have to do the chasing!