Telstra Outage in Newstead, Mount Alexander, State of Victoria

For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.

@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.

@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.

@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.

@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.

@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.

@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.

@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.

@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.

JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer

@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.

Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.

Telstra must be the worst email service provider in Australia. I have been having issues downloading emails for weeks and they don't seem to be able to fix it. The reason for it is its Server. Anyone else experiencing similar problems?

What's going on with the TELSTRA App, it's been down for three day's.

I can't believe that @Telstra wasn't in the wrong all these years, they didn't know the @NBN_Australia was doing this to me! But in order to try and fix this I need to make complaints to both Telstra and the NBN.

@KathrynMagann @DaveMilbo @ZeeTee33 Telstra network mobile phone and a hotspot. Solved.

I've just seen that Andy Penn Has been appointed to the advisory board of cyber security. that can't be true. he presided over a shambolic telstra for 7 years for 5.5 million a year. now he's ****** that up,moving on to **** up our cyber security. please tell me it's not right

@Telstra It’s been going on for a couple of weeks. If Telstra can’t provide a service they should shut it down and refund accounts so we can move to another service.

@Telstra At least get my name right. Trying? I’m so tired of “trying” I just want to downgrade my plan, which I’ve been trying to do since July. I’ve communicated this, so the problem is your end to sort out. So sort out. Again, I will be seeking compensation.

So Andy Penn from Telstra is the new head of the Govt cyber security Mob, FFS on what basis, Since Thodey left Telstra and Penn took over the joint has gone backward, Penn has presided over the worst billing system on this planet, so on what part of his CV did he get this gig?

@Telstra Your store never has the capacity to serve a person. It’s also beside the point! Why have an app that says you can change you plan, when it doesn’t work! Why have a customer service team that doesn’t even do what you ask of them. Absolute JOKE!

@andy_penn How is it that 2 weeks later the @Telstra cluster 3 server is still cactus, I can’t access my email, no one can give me an ETA or update me on a fix and I have to do the chasing!