Telstra Outage Report in Newstead, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
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E-mailProblems in the last 24 hours in Newstead, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Newstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Newstead, State of Victoria
Latest outage, problems and issue reports in Newstead and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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TheRoadknight
(@RoadknightThe) reported
@Telstra Nope. Not at all. Telstra has admitted that the signal from the LaTrobe Uni tower and reception therefrom is 'problematic' and leads to poor speeds. It has refused point-blank to upgrade the tower or cease and desist from false advertising of speeds in this area.
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Gavin McKenzie
(@gav_mck) reported
Has anyone ever got help from @kayosports_help , subscription cancelled without notice and only a chat bot as help...about as useful as @Telstra
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MaruN
(@MaruNoir1) reported
@Telstra New phone. 1 person trying to serve a random queue in random order, and at least 2 others standing around chatting and occasionally coming up asking what you want, before saying they can’t help so wait in the queue
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Shan
(@shanon_p) reported
Lovely Telstra in store person: “Now you will get a survey….” Me: “don’t worry, I’m very aware it’s based on your service which was a 10/10, not based on how much I loathe @Telstra as a whole.”
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Shan
(@shanon_p) reported
@Telstra Last time you folks authenticated me through PM, you sent me two self service links, then asked me to chat. Why does that need authentication or privacy?
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barefoot poofta ☣️
(@hairypoofta) reported
@Telstra Maybe you should train your store staff to actually look like they give a **** when you go in there to order a phone. They could not be ****** dealing with you.
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Shan
(@shanon_p) reported
@Telstra Nah thanks Reggie, it’s just the joy (used lightly) of: - changes made to my account without telling me - being forced to a new plan to fix an unrelated service - new plan not eSIM capable (therefore gotta change my Optus sim) - the lack of customer focus
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cartman
(@cartmanontwt) reported
bro i can’t ******* stand belong/telstra this **** just randomly went down for an hour and a half i don’t like HUH
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Porteli
(@Porteli2) reported
@Telstra Im with Telstra and i just read this tweet after my internet cut out so much for "Australia's best network.
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Shan
(@shanon_p) reported
@Telstra You folks literally sent self service links. That isn’t going to identify me. How is this confidential?