Telstra Outage in Capalaba, Brisbane, State of Queensland

Really p-ed off at @Telstra continuing to sell my elderly parents products they don't need. Son1 is down there trying to sort out the pile of mess. Bloody predatory stuff IMO.

@SharonHepworth3 Ouch! No I would lodge a complaint with their customer service- worth a try, especially if you’re a long-term customer.. We had similar issues with excessive roaming charges from Telstra, they were good about it.

@Telstra @Foxtel I actually hate you! My poor old parents have recently moved. You’d think it would be a pretty standard call regarding a house move. Not with these wankers.The fact you speak to a foreign call centre is a bloody huge blight on your Brand! Useless! 🖕🖕🖕

@Telstra Still not working!!

@Telstra cannot even resolve a port in issue ! Your staff have been very unhelpful

@Telstra Yes there is an outage at your address ... Services should be restored: Within 6 hoursLast updated 1:24pm ..... that is quite a long time...

@Telstra Is there a problem or known wider outage #NBN or #Internet Our Internet runs "Your Broadband service is working in backup mode" with 4mbs download.... #Daisy #Hill 4127

@Telstra your service is disgraceful. I have four accounts with you and yet you continue to bombard me daily with automated phone calls for an individual called ‘Casey Robinson’ that is not me. I call to tell you to stop and your call centre staff could not care less. Appalling.

@Telstra Ok, the consultant I talked to couldn’t help me...

@FionaLakeAus @always_farmer @GusWhyte @Telstra The local @Telstra store is appalling, told my father in his late 60s to wait and hour and a half to pay a bill. Won’t let you in basically as there is a gatekeeper who trolls the entrance collecting details and assigning you a spot in line. Absolutely no customer service at all

@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.

@Telstra Internet down once again in 4179, great work. Please stop allowing me from finishing my assignment for the second month in a row with absolutely no compensation..

Stressed out today. Going onto the dreaded NBN HFC. Heard nothing but bad things about the Arcadyan Modem from Telstra. Especially how its causing all sorts of issues with Xbox.

@Telstra Sure; just trying to get the facts straight for when I make that complaint. From what you’re saying, it sounds like that SIM shouldn’t have worked at all! (Since it wasn’t on a valid plan for overseas)

@Telstra I never agreed to anything like these charges. The people I spoke to on the phone tonight were extremely unhelpful and uncaring and couldn’t even get their facts straight.

@telstra You"ll understand the cynicism perhaps about any 5G promises. Your service reeks of bad faith and distrust.

@Telstra I keep getting told 24-48 hours and it will be completed, this was last week. I rang up on Thursday and I was told to wait another 72 hours. Absolute nonsense, just fix it or if you can’t tell me and I will go elsewhere.

@Telstra I’d be happy if you’d make my adsl work first, everytime I talk to an employee no one can give me an answer to what the problem is. And you have the cheek to send me the bill within the first 2 days. Terrible customer service too, useless.

@Telstra have throttled our backup 4G internet, which we have been using while we wait 4 months to get NBN installed... We can barely use the internet - can’t even FaceTime with loved ones 😞. Fortunately I have an open complaint with the ombudsman. Disgraceful. Cc @ACCAN_AU

@RBJRON @AussiemacJ @Telstra I'd absolutely demand a new one. You have to go really hard and be persistent. I got them to offer my old dad a (temporary) satellite phone when they failed to attend an appt to fix his landline. He can't use a mobile (hopeless at it) . They make a fortune from us.

@RBJRON @AussiemacJ @Telstra @Telstra..if a lightning strike can damage ypur equipment surely you can replace the thing..he's a loyal customer and still paying for internet ..don't treat him like crap.

Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff

@Telstra guys, I’ve been trying to get a simple problem sorted for over a week - I’m a new customer and have spent over 4 hours the past week on the phone and only to be told my install tomorrow not happening. Your mistake not mine #duplicateorder #twomodems

@RachelBkr That’s shit. Had the same problem about 2 months ago. Telstra Technician out. New smart modem posted, now I have faster cable wifi than Uzbekistan!!!! #Bingo

@Telstra Never mind, I finally got the second confirmation!

My goodness the attitude and demeanour of the @Telstra staff on this call is appalling. The aggressiveness is shocking and not customer service oriented at all.

It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service

@Telstra We have contacted your support but they claim nothing can be done until Monday because the team aren’t available until then #telstrafail @Telstra #CustomerExperience #failure

@Telstra after you did scheduled maintenance on our HFC cable you now left the whole street (lots of customers) offline and no one can help until Monday #woeful #Brisbane #telstrafail

@Telstra cable outage in Cannon Hill Queensland, please start investigating the issue

My @Telstra is down and so are all my neighbours after planned maintenance and @Telstra do nothing. Claim there is no outage and put their heads in the sand #TERRIBLE #CustomerService #CustomerExperience

@Telstra need help to resolve cable outage in Cannon Hill, QLD, 4170

@Telstra when will you help the multiple customers still effected by a cable outage in Cannon Hill, Brisbane, 4170

@Telstra still a cable outage effecting multiple customers in Cannon Hill, Brisbane, 4170

@Telstra you have a cable outage effecting multiple customers in Moncrief Road, Cannon Hill, 4170

@Telstra the whole street still has an outage effecting lots of customers and you refuse to acknowledge it

@Telstra you did a scheduled outage and now the whole street (Moncrief Road, Cannon Hill, 4170) Internet is down #outage #telstrafail #notanoutage #itisanoutage

@Telstra But after 3 months of trying to get a resolution, no one calling me back, emails proving our discussions you’ve still cut us off at a massive daily cost and that’s ok! Please can I have the number of someone I can talk to in senior management who is empowered to make a decision

@Telstra SR1-1923659137071 Promised my service wouldn’t be interrupted whilst we sort it out! Cut off today! Promised to call me back 5 weeks ago, ever happened. Over 22 hours on hold....rubbish

@Telstra we promise to not interrupt your service, 22 hours on hold to try and fix but you still cut it! Time to speak to the ombudsman @ombud

@Telstra An you please provide me the phone number of someone in Australia that can help me with my complaints

There is only one reason for Telstras poor performance and reduction in dividends, pathetic customer service! All shareholders should be demanding that Telstra lift their game #auspol #Telstra #ASX

@Telstra Thanks. Your techs are back and trying to work out what the problem is.

@Telstra How are they supposed to contact him when he doesn't have a freaking phone. Last ctc I had was the tech would def be there to see him. I live 2 hours away and no-one let me know it was now an outage anyway. Only found out when I still couldn't call him. NOT GOOD ENOUGH!

@Telstra My 92 yr Dad had a dead landline yesterday. Telstra made an appt 1000hrs-1400 hrs today to fix it. Said there was no outage. He sat there for all that time but no-one came because app at 11am it was an outage .NO-ONE WENT TO TELL HIM ..HE STILL DIDN'T KNOW AT 5PM !!!1/2

@ahontwi @Telstra I know. There’s no excuse for the ludicrously bad internet service we have to put up with here.

Are you good @Telstra theres no chance you put me on hold and hang up again

@Telstra stop hanging up on me and fix my internet

**** you telstra you wierd *****

Whys my net so shit today @Telstra

@Telstra I have just changed an NBN plan from limited to unlimited via phone and telstra guy Michael took 25 MINUTES to read a contract out over the phone!! I’ve been a customer for 25 years ... INSANITY!!! 25 minutes to read a contract!!! INSANITY #telstra #nbn

@1_1_2029 Been months now, and I still need to switch on VPN to access Bitchute. Because **** you, @telstra

@ShelleyLee_ The worst company! Sorry Telstra.

@Telstra I’ve chatted, called, etc already. This is why I’ve been sent an LTE modem free of charge. The intentional avoidance by @telstra to publicly admit there’s a major outage is why I’m on social media now. Nothing proactive is being done to help customers. It’s disgraceful.

@Telstra Dave, thanks for responding. Please don’t make me do any more work on this without looking in to it first yourself. There is a major outage in Point Cook and it’s 4 days old. No internet, no landline phone, no Foxtel. If you can’t find this information, your company is broken.

It started with privatising Telstra which never realised the benefits promised particularly in the bush . The bush that keeps voting for more of the same .

@Telstra Hi, no i wont. The response i have here is similar to the response we are getting from the formal complaint. After years of woeful service we'll just find another provider. Twitter provides opportunities to let others know how bad Telstra is.

@mollyfud @Telstra @anydesk @LogMeIn @TeamViewer Phillip it is clear that no one can get through to you. @AnyDesk takes Security very seriously and have addressed these issues already. I’m sorry that you think of me as a marketing “weasel” but good bye

@macnchuk @Telstra @anydesk @LogMeIn @TeamViewer ..Thats were you, as head PR Weasel could step in and help @anydesk craft a way of having a message that can help the vunerable and even turn it into a marketing win for the company!The only reason I can think they wouldn't want to do that is that they are being paid by the.. 4/x

@macnchuk @Telstra @anydesk @LogMeIn @TeamViewer .. society when told the person that called them is from their internet provider and they have a major internet problem (often a virus or something like that which is scary for the less computer literate) will readily give over their computer to have the issue fixed. ... 3/x