Telstra Outage in Capalaba, Brisbane, State of Queensland

So annoying that I can’t watch the #hamilfilm on my @Telstra tv Roku system because it doesn’t support the @disneyplus app in Australia! Customers have been asking for months and still no satisfaction. 🤬

@Telstra I think it will be sorted on 10 July. Five week delay from order to installation of internet in Brisbane. I think my order got lost. And lots if phone time to find out just what was going on. Not without its problems for me. Fingers crossed for 10 July 2020. Paul

@AKtech2021 @Telstra Can’t :-( Only have the Telstra Cable NBN Service in our area :-( sucks.

@NBN_Australia Think it’s more a Telstra issue as it’s been 15 days with the nbn devices on hold in their warehouse. Thanks for your reply though.

@Telstra terrible customer service. Waiting on NBN...people in my street are now connected with other providers..messages 6 hours via app and no reply...

@MColvinMcKenzie @ray_peck @Telstra @WilloughbyCity Having worked as a A. grade Ganger' for BCC, that's a toe tripper, I daresay there will be incident reports made about it previously,looking at the mould on the concrete, (never been inspected), that's just my opinion tho'

@simonswiss @Optus Switch to Telstra mate. I know everyone loves to hate them but you can’t beat their mobile network

Been working from home for weeks and today is the first connectivity issues I’ve had. WiFi has gone completely. Fair play to @Telstra @NBN_Australia they’re on the case!

@jdaalder I’ve been seeing this weirdness too. Slow or no loading on wifi - so Telstra over NBN HFC. Turn off wifi - kick to Telstra 4G, all good…

Protip; if you're switching away from Telstra and you have the smart modem, check the reviews of the modem you're getting from your new provider. I was given a NetComm NL1901ACV. Weak WiFi signal & constant dropouts. Telstra smart modem reinstalled and haven't had issues since.

So @Telstra support centre won’t answer my calls. They direct me to the app. The person on the app literally says “I’m not sure what’s going on” and says I need to call the support centre. I don’t usually complain but this is the worst service I have ever received. #telstra

@Telstra Hi Ryan I can never progress to the payment page. Got my biz partner to do it, put through a biz account instead as he could get to payment page. We r still waiting

@ellispeta @Telstra I tried to get dongles all day. No luck. So got a pretty paid sim to put in a super old iPhone to hotspot but @Telstra activation has been down. Phone numbers said do online, online not working. No call centres. #TelstraFail

Everything in my world seems to be taking longer. My computer has slowed down. I no longer have email.(Optus has no online techicnical team). It took me an hour and a half to get through to Telstra. My washing machine is broken. My TV doesn't work. All I have is Twitter. TGFT.

@telstra why is there no way of logging a fault for broadband online. Not great for modern Telco. I just called and wasted two hours on hold then you cut me off to say you can’t help at this time. Tried your 24/7 app can’t find where either. #UnhappyCustomer

Tell Telstra to **** off.

Hey @O2 I'm in Australia at the moment. I have international roaming included in my contract. The first few days my phone was working fine but in the last 24 hours I have been getting a message saying the @Telstra network is unavailable resulting in no data access..

Come on @Telstra now no phone lines into our small business. Pls help we need to speak with clients.

@NickyWill100 I was going to say, where is this magic Telstra person and how do I get hold of them. Dealing with an issue for almost 5 months and keep getting transferred and never solved 🙉.

No internet for over 24 hours. #telstra is useless and doesn’t tell you what the problem is or when it will be fixed

@RoyceWilsonAU Telstra is an interesting one because the network had to be renationalised under the NBN which is why the right hate it so much. Having had the great displeasure of that company twice being a customer of mine, it made them mean.

@Telstra Support couldn't "sort" anything (I assume they meant "sort out")... If I'd have just not contacted Telstra at all, I would be in the same position as I am now, and I wouldn't have wasted a few days of back and forth chatting with people who don't seem to know what they're doing

@Telstra 3. I received responses which didn't seem to align to the tone of the chat e.g. Me: "I'd like to stop the process and just leave it ... I no longer want to change anything" ... Support: "Thanks for messaging with us today Nathan. I'm glad we were able to get it sorted for you"

@Telstra Additionally, neither support person seemed to write a line of original discussion with me, but simply were copy and pasting a script. Even the humans are no better than bots! 1. I received a random link which I wasn't told what to do with

@bawdzisnaughty @The_Unsportsmen I have more issues with my Telstra phone and data service in town than I do my Aussie wireless broadband. And that's in town. 100% fact

@bawdzisnaughty I have it. Literally have had Iprimus, Telstra, TPG and iinet before them in my time. Aussie Broadband i will never change from. Best customer service I've ever dealt with

@Telstra @sclomency @XboxGamePass @XboxANZ If that was your choice of reviewer in the end. Bad choice.

2/2 @Telstra ... when you ring for support I will hang up on you directing to my app, which you can't get use because I broke your onboarding. Oh, and then for giggles, before I hang up I'll tell you that it's because "you don't want to wait on hold". @Optus here we come! 2/2

@AussieAusborne Usually sponsors get shirty about this but seems to happen in footy. AFL - coles, Eagles -iga (their home game/ball) AFL sponsored by Telstra so 50m arcs have Telstra logo at Optus stadium, Eagles had some issues with their hungry jacks sponsorship when Maccas was AFL’s bud.

@Telstra Been ongoing for weeks. Only in the rooty hill area. Maybe a cell tower problem?