Telstra Outage in Capalaba, Brisbane, State of Queensland

The Telstra experience of having your home email stopped and then spending almost a week trying to get it fixed and having them tell you that I was told a 48 hours fix and it’s only been 46 hours so call back really does sum up the customer experience. #telstra #hopeless

OMG @Telstra ... you should be banned from doing internet maintenance on school holidays! At least one of my kids is distraught that the internet is down for 2 more days! #willwesurvive

I repeat. Why is @NBN_Australia constantly cutting out in postcode #4152. What is the problem. @Telstra @andy_penn #nbnfail

Had no issues with Telstra cable pre-NBN

@Telstra Hi Cas. I never got one at the time as the rep said he would finish the paperwork later and email it. Luckily he texted yesterday afternoon after I sent the Tweet & confirmed appointment & I got the order number & confirmation email last night. Thanks RG

@Telstra you have to stop sending me bills for a service I haven’t had in over 9 months, and refuse to respond to any e mails. Your customer service is so frustrating!

@JollyWangcore I hear people raving about Aussie Broadband all the time. I’m with Telstra and I never have these issues

@SteveMolk @Zesder15 @chooks666 @disneyplus @Telstra But any reply has to be better than stock one about "offering best entertainment choices on the best network" If it's commercial just say sorry we can't offer that content.

@SteveMolk @Zesder15 @chooks666 @disneyplus Still pretty crap of @Telstra not to have support ready for @disneyplus . Unless there is commercial reasons Telstra don't want it available.

@GaryNunn1 Aldi mobile uses the Telstra network without the Telstra price... but not sure if it supports things like multi devices or Apple Watch - I put my husband on $35 Optus plan (plus $15 to link iPad and the watch was free for the first year) with 30gb

@Telstra ADSL. Internet connection has been slow and dropping out for weeks

@Telstra someone just rang me from an overseas call centre to say my internet and landline was to be disconnected within 24 hours. When I couldn’t understand what I had to do to ensure ongoing wireless coverage - which I have paid for - she hung up. Customer service - zero!

When I’m on the phone to Telstra, near tears, I imagine the young woman I’m struggling to converse with travelling home on a crowded bus after a long day at the call centre. The image helps me keep my shit together.

@Telstra worst service ever today made to wait over 3hrs for a simple contract renewal and offered nothing, we actually even offered sales assistant a coffee 2hrs in.

@Telstra AGM sees them complaining about the NBN however their biggest problem should be customer retention. I always have a problem when contacting Telstra, tried to get an esim as a replacement for my physical sim, and I’m asked for a driving lience I don’t have. #esim #NBN

@Telstra There gave been no disruptions reported. Your staff have said the problem is at the Telstra end. We've been told there's a block on the phone that has supposedly removed four times. There's still no phone and no internet.

@EmmetOC_ @Telstra "It will take 2 hours to fix." "It will take 24hrs to fix." "No, wait, 1hr." "Or 2-3hrs." "It will be fixed as soon as you get off this call."

Day Two of trying to get phone & internet issues fixed by @Telstra ... Dealing with call centres who don't listen then flat out lie ... Exhausting.

This is so unbelievable @Telstra this has been such a waste of my time as a new customer joining your service. I am already so disgusted with your service before even becoming a customer.

Was on hold with Telstra for 4 hours today and didn't go through to a support person until my previous Sim cut out. Wasted 4 days going back and forth between the store and home to try and fix the problem. I am beyond triggered and have had the worst day.

Signed up for a new phone plan on Saturday Telstra had issues with it all Sat + Sun Telstra didn't help all Monday BC holiday Took all day until 5pm to switch service to Sim Store closed can't collect phone til tomorrow So sad, 5 day process to get this new phone. What a joke.😣

@factordex @Telstra @NBN_Australia Holy shit

Have been with Telstra since 1972-have not had a problem. Now on NBN, still with Telstra- have low needs - fixed cost $88.00 per month - all local landline & mobile calls free. Suits me down to the ground.

@Shaun_R @Telstra It’s funny how Telstra (and I guess most Telcos) still have that same bureaucratic inability to rapidly resolve an issue. I get the same anxiety dealing with Telcos as I did Centrelink and AusPost.

@Telstra It has a yargi rooftop antenna. Installer says the issue is alignment of distant cells and jumping from one to other and dropping out. Have 4 bars on Optus.

@Telstra Yes it was reported through the platform and also by phone etc. zero acknowledgment of an issue. I then paid for a Telstra home booster and external antenna which has only marginally improved the signal. Ok on 3G, terrible on 4G. All this in a Brisbane suburb.

@Telstra Matthew, thanks for the offer but @Telstra mobile coverage is so poor at my house that extra data is not much use. In fact I have to rely on wificalling to use the mobile. Fortunately our other mobiles are on @Optus which has great coverage.

@Telstra No point 4 calls now around the same issue. No call back from customer complaints, issue not resolved. Wasted my time. Time for assistance from the telecommunications ombudsman.

@Telstra can anyone help me with a billing enquiry as i’ve been billed wrong again.. 3 months in a row 😑

this whole no NBN between the hours of 6pm-12am is getting REAL annoying @Telstra How am i supposed to run a livestream with 0.89 upload speeds. 3 days in a row! Y’all are starting to cost me MONEY. And i don’t wanna hear “We understand your frustration” just fix the damn issue

@randlight I empathise with you however Telstra should look at their own broken service model

@Telstra Is Telstra Velocity down at 43a Peel St, South Brisbane, your online tool isn't working and I don't want to have to wait to call Velocity tomorrow to find out.

If your after some useless customer support look no further than #Apple and #optus another cracked screen and no assistance. Looks like #telstra and #Samsung will be the winners here

@Telstra Our internet is down - HIGHGATE HILL QLD. Please advise.

Been waiting for ages in a @Telstra store to cancel a service... bet they’d be quicker to assist if we were signing up like the other people walking in & being served instantly 🙄 #poorservice

@slsandpet @BigVapingNunga Isnt it sad ...Telstra used to have Australians to speak to . Not pigeon English we understand ever third word ...I use Telstra Shop for all probs. Hate it now.... Poor thing . harassed via Pigeon English....

@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN

@gerrycircus @Telstra Issue resolved on phone now. Am in conversation with @Telstra now @gerrycircus. I’d like to know why everyone can’t be trained to help less abled customers. Keep you posted.

@emlafudd @Telstra Actually the real scam is when the @NBN_Australia is connected. Absolute shite at my in laws at Albany Creek apparently. Drops out..unusably slow..pathetic.

Hey @Telstra disappointing that I made a detailed appt online for a store to fix home handset for my hearing impaired dad, only to find out once there nobody could help and we were sent home to call your Disability Service number. Pls update website with this info.

@Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra

@GailMcfarlane1 @BelongAU I jumped on here and searched for Nundah outage as it says my WAN is down, but Telstra site says no outages at this address :/

@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout

Really p-ed off at @Telstra continuing to sell my elderly parents products they don't need. Son1 is down there trying to sort out the pile of mess. Bloody predatory stuff IMO.

@SharonHepworth3 Ouch! No I would lodge a complaint with their customer service- worth a try, especially if you’re a long-term customer.. We had similar issues with excessive roaming charges from Telstra, they were good about it.

@Telstra @Foxtel I actually hate you! My poor old parents have recently moved. You’d think it would be a pretty standard call regarding a house move. Not with these wankers.The fact you speak to a foreign call centre is a bloody huge blight on your Brand! Useless! 🖕🖕🖕

@Telstra Still not working!!

@Telstra cannot even resolve a port in issue ! Your staff have been very unhelpful

@Telstra Yes there is an outage at your address ... Services should be restored: Within 6 hoursLast updated 1:24pm ..... that is quite a long time...

@Telstra Is there a problem or known wider outage #NBN or #Internet Our Internet runs "Your Broadband service is working in backup mode" with 4mbs download.... #Daisy #Hill 4127

Until further notice I will not be playing any game competitively due to the fact that the internet here absolute horse shit @Telstra how are we in 2020 with not even 5mb download speed and 0.2mb upload, it’s disgusting and we shouldn’t have to pay for such speeds.

@Telstra That is exactly my point! If you sell a plan to me for $75 but max speed you can only provide at my address is 25 AND you sell exact same $75 plan to a customer in the next street but can provide them a speed of 45 then my lesser grade product should be discounted #thatsfairbiz

@paul_tooney @Buddha14 Wow! My gripe was I was on an old deal with an IQ2 box. No one called me to keep my plan current! Part of the “solution” was to sign me up on a $72 p/m deal. This only alerted me to how much I have been over-paying! #Foxtel via Telstra - two levels of sub-standard service!

@xzRich_ Everyone thinks Telstra is bad I’ve been with them my whole life and it’s been fine. My internet is like 40 download and 20 upload

@Telstra No known issues in the area. Im now in a different state and it’s just as bad. Absolutely pitiful! I check daily for outages, haven’t even come close to going over my data, just bad network on your part!

@Telstra Hi Ethan, there was no outages/issues showing when I checked. It starting working again today thankfully.

@Telstra Yes. ADSL has been down for 5 days!! I am in Acacia Gardens 2763

@Optus Thanks Optus. I just spoke to your team and able to save about $30 a month overall with much more data. Once I sort out the issues with @Telstra (well... at this stage likely the TIO) I think I will be visiting our local Optus store to port everything.

@GlennHampson We’re direct on wifi - Telstra nbn - so never really had a chance

@paul_tooney @Buddha14 An update re: the Kayo. Service was restored, not in time to watch the A-League #BigBlue. Kayo replied to my tweet. I sent a quick e-mail, they responded (fast!) by giving me another free week (25% off) the next bill. Can't say my Foxtel (via Telstra) would have done that.