Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (26%)
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E-mail (20%)
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Wi-fi (8%)
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Total Blackout (3%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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LEVINS
(@levdawg) reported
@Telstra I’ve been trying to resolve an issue with my NBN box timing out for over a week. I’ve had to explain my problem to 10 different people over your support messaging service and it take hours to get a reply. This is ‘gold member support’. Is there a better way to get help?
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Dr Quin Magna!
(@DrQuinMagna) reported
@elonmusk @teslaownersSV This system would be much appreciated in Australia especially rural. We get royally screwed for Internet here and pay ridiculous costs. My friend in W.A pays 99 bucks a month and all Telstra can give them is barely 1mb down and 400kbs up
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Politically Incorrect but true
(@IncorrectBut) reported
@Telstra Crap organisation . Hopeless customer service
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Sara Davies
(@welshbird77) reported
@iiNet no you wont, I have emailed and DM'd and called and you still wont give me my money only a credit, I want my money back @Telstra can you please help me get a service and not take my money when you say you are not going too ?
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Casper
(@Caspberries) reported
@Telstra How many folks do you scam with **** service and terrible customer service?
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Tash
(@chokalattegirl) reported
@BaconSupanova Check out the smaller providers that piggy back off of the telstra network and see if you can get a better deal? I think Boost mobile is one. I've recently switched to Moose which runs on the Optus network and am saving about $50/m
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Sweetie
(@sweetiethekat) reported
@Telstra Why are you forcing your costumer service people to use web chat? It's painfully slow. Also please train AND allow them to speak a little less like robots. This is not on them this is all on you. There are some really human humans trying to do their best for you :(
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White Rose Fan(atic) 🙅♂️🙆♂️🙅♀️🙆 (21+ ONLY)
(@No_Heart_ME_D_H) reported
@Telstra Hey our internet is very slow and barely loading pages since before we woke up this morning. There are no reported outages for our address and we have payed our bill, but we haven't had access all day! We don't know the account details attached to our service as itcont.
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Kim
(@Almostgullible) reported
@Telstra Still can't sign in to My Telstra app; nigh on 4 weeks of empty gestures/ hours on messaging. NOW MESSAGING BLOCKS ACCESS TO ME! It gets stuck loading the conversation. Maybe Optus know how to fix telstra's stuff up...
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Michael Hughes
(@Rawalak_Farms) reported
@NumnutsDevice @Telstra It's that bad it becomes funny!! If you have to engage Telstra for anything, no matter how small or simple, it will be hours not minutes. No other company comes close for the poorest customer support....