Telstra Outage in Castlemaine, Mount Alexander, State of Victoria

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

 Some problems detected at Telstra

Telstra problems in the last 24 hours in Castlemaine, State of Victoria

Telstra Outage Chart in Castlemaine, Mount Alexander, State of Victoria

November 21: Problems at Telstra

Telstra is having issues since 05:20 AM AEST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(51.73%)
Phone
(33.09%)
Wi-fi
(5.78%)
E-mail
(4.62%)
Total Blackout
(3.18%)
TV
(1.59%)

Telstra Outage Map Near Castlemaine, Mount Alexander, State of Victoria

The most recent outage reports and issues originated from Newstead.

Castlemaine Phone
Castlemaine Phone

Telstra in Castlemaine, State of Victoria Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports Near Castlemaine, State of Victoria

Latest outage, problems and issue reports in Castlemaine and nearby locations:
  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • OzBanner Ciarán Nagle (@OzBanner) reported

    Good morning @andy_penn I have an update on my 80+ year-old MnLaw. No don't get too excited @telstra haven't fixed the issue after THREE MONTHS investigation, THREE WEEKS Escalation, Tree Case Managers and one @ACCAN_AU .. the assigned # goes straight to v/m, not unknow

  • Bazeeke luckyzedge (@Bazeeke) reported

    @Telstra Im guessing that the outage around williams landing is the reason my nbn box keeps making a clicking sound.

  • RozzieVox Rozzie (@RozzieVox) reported

    @mohanna @PapaFlerf @flateartherx @BertieSlack2 @AstroYogi101 @terra_plana27 @floyd_marston @TheWrongQuest @earthisaglobe @funkcreep44 @James2012 @AustralisPiper @LaikaAndYuri @Motshi3 @goofy_1_goofy @fiOP2UUoa84V @experience_777 @goofy2goofy1 @Starman0620 @ashoukaFE @RealityToday3 @_666_33 @THUNDERTALK3 @FlatEartherMatt @LarryJe37693468 @sonoftruth_ @MrReali05459432 @Maxim_Thrax @0_s__ @JimSanoBC79 @RyaanFEP @slayckx @Metrek13043 @YouTube @V4Vendetta2017 @Wifizoom @TheFlatEartherr @Gylauer @Rosalili17 @harmayani_fe @MathPowerLand @richardbranson Well I certainly don't have a problem with GPS - use it every day! When I travel to the country, when I am miles from any towns, phone/data cut out but GPS still works!! If I was on the Telstra network phone/data would not cut out cos they have .... SATELLITES

  • manaz_d Robert Hudson (@manaz_d) reported from Sydney, State of New South Wales

    @Idealaw @NickRossTech @kcarruthers @TurnbullMalcolm @NBN_Australia @matt_barrie @Aussie_BB Reminds me, I need to cancel my Telstra Bigpond account now I am on @Aussie_BB NBN...

  • NickRossTech Nick Ross (@NickRossTech) reported

    @Democracylover7 @MadMax_0_1984 @TurnbullMalcolm @NBN_Australia @matt_barrie @Aussie_BB Well my decision to get #nbn was part guided by the decision for @Telstra to cut my 10yr old internet service off without so much as a phone call, txt or email. #auspol

  • RichieReid Richie Reid (@RichieReid) reported

    WTF is going on with @Telstra #4G #premiumproduct #premiumprice #standardconnection

  • HeiferThe2nd Hank Azaria Chamberlain (@HeiferThe2nd) reported

    I swear to **** if I hit that home button that takes me to the Telstra home page one more time I'm gonna punch myself in the ******

  • FrankPangallo Frank Pangallo MLC (@FrankPangallo) reported

    And more @Telstra ripping off it's loyal customers.They never told me the exact monthly bundle I have been paying for has been $30 cheaper for ages! And no, sorry, you don't get a refund for being overcharged. That isn't fair either @acccgovau #saparli Telstra must notify you

  • Sayo_Nara_88 Sayo_Nara (@Sayo_Nara_88) reported

    @Telstra Rockingham W.A. 6168 NBN internet is out since 10:40am today & still ongoing. No outage yet clearly there is one. Plz just fix it plz!

  • DDivyalok Divya Chaudhary (@DDivyalok) reported

    Totally unhappy with @Telstra customer service. They confirmed plan cancellation same day but emailing me bills instead. Either executives are lying or they're force selling customers. SR 1-2268810912673 INT 1-2262562760032