Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (39%)
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Wi-fi (10%)
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E-mail (3%)
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Total Blackout (3%)
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TV (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Doherty 🦎
(@TimDoherty_) reported
@Telstra I just signed up for a new plan, so it is pretty sketchy for @Telstra to automatically apply the extra data option when the website promotes 'You’ll never be charged extra for going over your monthly data allowance'. Can I disable this in my account? I can't see how to do it.
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Heath Burnet
(@Heatho_14) reported
@PodsDank if I redeemed these bad boys from Telstra, would you review them?
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BudgetHealer
(@LDBK2015) reported
@Telstra Power out for 6 days came on yesterday. No internet. Telstra says no problem yet all ADSL users in Toolangi do not have internet. Rang operator said they would test then cut off. Rang 5 times but cut off. Please help. My business relies on #TelstraADSL No NBN here
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Audrey Molloy
(@Audrey_Molloy) reported
@Telstra *customer service*
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💧Daren Connor 🇦🇺
(@connor_daren) reported
@TelstraEnt You lot are a bunch of thieving criminals. You don't give a **** about long time loyal customers or any customers for that matter. You're a bunch of crooks along with your new partner SIEBEL. FU @Telstra
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Sam Sammoi Gordon
(@sammiedude88) reported
@Telstra hi team, when you have Foxtel from Telstra, how am I able to get login info to use watch.foxtel?
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Spikey_cat
(@spikey_cat) reported
@Telstra I feel like this is a problem with the systems not wanting to work with my account as im not the primary account holder.
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Brendan Bertko
(@brendanbertko) reported
Silly me for trying to use Telstra’s LTE network in the airport tunnel…
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aza
(@awrongdoors) reported
And theeeeennnnn... "Hi from Telstra, having trouble connecting to the nbn? Need help setting up?" Well. This is awkward... @Telstra @andrew_penn
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Spikey_cat
(@spikey_cat) reported
@Telstra I mean we could, But its more confusing because each and every time I have an issue like this I call up/sit in the chats and it gets fixed and comes back like a month or so later. But to your question only my phone is showing up..