Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Josh Quantrelle
(@jrq90) reported
@itaintfacebook @Telstra @Telstra I hope you are atleast doubling your infrastructure for tomorrow as it was basically non existent coverage after 1pm today. Pretty piss poor today tbh
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LittleBlueWren
(@charmie13) reported
@nocsg @newscomauHQ Our internet was very good up until a Telstra "upgrade" in February but that's a Telstra issue not a government one.
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Lee Maynard
(@chubacker) reported
@Telstra for God sake put someone in there who's first interest is comms and tech unlike the current spoon fed mummy's boy. get someone with experience and set KPI's other than talking a big game and providing nothing. Penn is a gisgrace and is laughing at the idiot/s that employed him
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David Robinson (Tas, Aus)
(@daeta) reported
@Optus I feel a little buyer remorse. Filled out webform to transfer mobile service from Telstra and I'm on the phone with a call centre saying they didn't get anything from it, and the fields are blank, and asking me all my personal information again.... 15+ min so far on call..
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Glenn 'devalias' Grant | Open to opportunities
(@_devalias) reported
So @Telstra.. why has your mobile payment direct debit system been broken for almost a year now, and despite multiple calls and escalations no one on your side has been able to fix it yet..? Sort of makes me wonder why I’m bothering to pay for a supposedly ‘premium’ service..
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Annette Jack
(@AnnetteJack6) reported
@MissHissyKat Yes......who are you to try and bring down Telstra? Have had nothing but good service from Telstra. They were unbelievable after floods....offered a $500 discount on account no questions asked! They may take a while to answer on phone but who doesn't. Use the APP. No wait!!!
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David Ward
(@Farmer_Dave999) reported
@annbritton @Telstra @D_LittleproudMP This would be fixed quickly as far as mobile communication is involved if Telstra was force to allow ‘roaming’, where one telco service can use another’s service if there's no tower nearby for connection with the telcos or set by a 3rd party setting a fee for this service
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Miss Gypsy Says
(@SaysGypsy) reported
I wonder who is limiting my tweets Twitter or Telstra Methinks Telstra don't like me highlighting their pathetic 3G phone service in an area where we get 4G mobile broadband ? @auspol
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Tony West
(@pasavito) reported
@Telstra Getting 5-6 a day now. Surely your network can check if the number being passed as callerID is coming from an actual service & block if coming from (say) an Indian scammer. Getting close to cancelling my service of 20 plus years.
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Cateena
(@MissHissyKat) reported
@MillyMolly300 That's right Maggie, but nothing & no one could be more useless than Telstra who were supposed to contact me re various matters, instead I've spent wasted hours on the phone for no resolution. You would think there would be a few intelligent people in the organisation.