Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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sportsindustry
(@footyindustryAU) reported
@sportznut67 7plus have had the same restrictions since the start of this tv deal - its limited to a strict number of devices. Its not a general streaming thing. There was an issue with Telstra Live Pass & Mobile stuff which was resolved the day before - but mobile isnt included here.
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yepItsMe
(@ausdamo) reported
@Telstra I have sent the ref. number to the agent that called me. Not sure why they went AWOL before I contacted the TIO. It will get sorted I'm sure of that as the TIO keeps @telstra accountable unlike a (paying) customer can. Just posted this update for anyone else struggling for help.
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marie5
(@marie19705) reported
@Telstra it's all good now had the problem fixed...
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Lee
(@leeluvzya) reported
What the hell happened to the Bulldogs? Can’t watch because channel 7 is **** and it’s not showing it on the app unless it’s through Telstra TV, that’s when checking the score at some point in the third quarter they were down by like six now it’s a blowout!! #AFLGF
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Jos Bačić
(@bacic22) reported
@AFL @Telstra Huge Fail half time entertainment, omg ! Lanterns great, the other 2 bad choices and poorly executed. Get Jimmy Barnes or John Farnham next year ... can’t go wrong.
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richard clune
(@richardclune) reported
@telstra thanks for the welcome — 5G failed and an enforced move back to the NBN. Then you cancelled the account 24 hours after install?? Luckily your crack app support team (only one available) have spent a solid 24 hrs asking the same questions while avoiding reinstatement…
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Anne McDonald
(@annemcdonald65) reported
@Telstra Hi telstra. Is the internet down in Ashburton vic 3147? If so when will it be fixed please?
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#VGL Kyncs
(@Kyncsfn) reported
@H1ghSKy1 @Telstra my internet went out could I please get some help
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Hedjja coward
(@HedjjaC) reported
@AFL @Telstra Well that was awful and trash
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Londonlucem
(@Londonlucem) reported
@Telstra Yes, make customer service include conversations with customers speaking on their phones. I’m fed up with chat boxes, text messages, DMs, and hours putting up with awful music in the vain hope I will speak to a person. Not a digitised imitation.