Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (9%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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💉Lou 💉🏳️🌈👩👧 🌏 she/her
(@louloulights) reported
@samanthamaiden @GladysB @newscomauHQ I've been saying for ages that they have just shifted the problem around to look like they were doing something buy not addressing the problem. Kind of like Telstra restructures.
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blizzy
(@Blizzyfnt) reported
@Telstra fix my net ffs
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strayz
(@mrstrayz) reported
from
Westfield, State of Western Australia
@ShogunOce Yeah, probs tpg or iinet. Telstra is too big (as in they have so many customers and take too long to help)
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Australian Consumers
(@aus_consumers) reported
@Telstra @Telstra / Austin - This "Something went wrong" error message is prevalent irrespective of which device or network we attempt to use. We've tried different devices (Mac and PC) as well as different browsers. Not very impressed as a potential new customer.
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Sadaf Jadran
(@SadafJadran) reported
Hey @Telstra I just wasted 115 mins on the phone with your consultant who wouldn’t give me his staff ID and ended the conversation with “I am hanging up on you”. Please, get in my dms ASAP. Drafting a complaint for your HORRIFIC customer service and experience overall.
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Barbara Cassidy
(@barbpar) reported
@charlietech @aclennell We have limited access. No towers. There are areas allocated to the telecom providers but none of them have taken up council's offer to use those spaces to install towers. Council is writing to them now. Telstra has confirmed that access to network is marginal.
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AL
(@LeslieDaFrog) reported
@SadafJadran @Telstra Yeah they are the worst. an hour is average. I still remember my first apartment I was on hold for more than 4 hours trying to get internet.
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𝗤𝘂𝗶𝗽𝘀 𝗱𝗲 𝗙𝗮𝘂𝘅
(@QuipsdeFaux) reported
@Telstra Jimmy, the new direct debit system you guys run is so bad that even over the phone just now, the poor ******* the phone couldn’t get it to work and now a supervisor has to help her and call us back. Can’t make this up.
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an average man.
(@BrianCo25836508) reported
@Telstra No , not the experience you hope I’d have , but at this store it’s what I expect , they are unhelpful, disinterested and rude. I will never walk into that shop again.
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tedtalksmacro
(@tedtalksmacro) reported
@_SMFX_ Damn @Telstra