Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (5%)
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TV (3%)
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Total Blackout (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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LUCY 🤍
(@IucyaIice) reported
@Telstra is telstra down at the moment? having trouble with our work phones
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Dezzles
(@Dezzles) reported
@Telstra for another ... two years... Of course nobody TOLD me this, it was only because I carefully read the paperwork that I event spotted it... So I spoke to their support and after 3 or so hours of waiting for them to reply, they gave me a solution and told me I could do it in store
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Stephen Dziedzic
(@stephendziedzic) reported
Penn says Telstra will focus on improving mobile infrastructure and boosting capacity by laying down more submarine cables - "they are the sort of investments we would look to make ... out of our ongoing business operations" 2/
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Dezzles
(@Dezzles) reported
@Telstra In store I went to get everything sorted out on my lunch break only to be told that I can't ACTUALLY do the thing that Telstra support told me that I could do and they've raised a complaint for me that now I have to wait another 24-48 hours, but more likely 5-7 business days for
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The Weather Ferret
(@2017Ferret) reported
The NBN engineer is currently looking into my problems with the internet Using my backup Telstra 4G modem now
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HelenG
(@hmgengos) reported
@MichaelGengos Very poor service by Telstra !
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LostHerald_ADKBahamut
(@ADKBahamut) reported
@Telstra That's great and all (I have one myself for just that reason) but, ummm... if you don't mind, Telstra... COULD YOU PLEASE STOP CRASHING MY ******* COMPUTER EVERY TIME I TRY TO CONNECT TO THE INTERNET WITH YOUR ******* UPER DOOPER WIFI MODEM?! ****!!
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Index Daily
(@index_daily) reported
With just 1 year in hand and a promise to live up to, B K Modi got into action. Modi went to Australia to meet with the executives of Telstra. Modi and Telstra reached out to Nokia to get their help in setting up a mobile network in India. 8/11
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RJ (JM ZEEE)
(@RJ112021) reported
@DanielTeng_ @Telstra I support this afterall we are Oceania..
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Marion McGrath 🇦🇺
(@MazMcG03) reported
@BazzaCC Telstra's profits (let alone it's service) are crappy enough as it is without bringing another company into the mix.