Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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the common mans thoughts
(@common_mans) reported
@rubin_angela Said every @Telstra customer ever.
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Wendy
(@Wendy2068) reported
@rubin_angela I spent 13 hours on the Telstra app recently trying to resolve a problem. Each time I responded it took them about an hour to respond..... lucky I as at my desk working so could continue..... but UNACCEPTABLE. It wasn’t resolved even after that amount of time
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Sally McLean
(@186baaa97958443) reported
@rubin_angela When we built our new house it took Telstra 6 months to get the internet connected because they kept telling us it was an existing dwelling despite us giving them proof the old house was knocked down and we purchased the land and built a new one!
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Jason Andrade
(@jasonandrade) reported
@KayeJon32736745 @rubin_angela So why do people continue to do business with them is what puzzles me. There are so many many other companies that offer the same services better.. Many of which build their products on a Telstra platform but shield you from Telstra’s customer service..
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DL
(@bodhitreesays) reported
@rubin_angela Good luck. Can’t even call Telstra anymore without being redirected to the “more time efficient” messaging service. Meanwhile still waiting, 14hrs later, for a response from @Telstra
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Question Everything
(@QuestEvrythng) reported
@bullnala @rubin_angela Sadly not always. But if you keep tagging them daily they get around to you eventually. Ombudsman is a much quicker route plus you have the satisfaction of knowing Telstra get hit with a $500 admin fee for every complaint. I’ve found the TIO to be really helpful
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Enraged Sock Puppet
(@EnragedSock) reported
@rubin_angela Similar story. They promised me a refund so many times but never followed through. I gave up, my time is worth more than the refund. So bye bye Telstra!
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marius@mainridge 1
(@mariusmainridg1) reported
@rubin_angela @JaneCaro I gave up on Telstra, went with another provider since the initial set up 2.5 years ago I haven’t had to speak to them and the service hasn’t faulted. If I billed Telstra for the hours spent on the phone to them with issues it would have payed my annual bill with credit
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CherryRype
(@cherryrype) reported
@rubin_angela I got rid of Telstra 12 months ago. Am now with @AussieBroadband and it's been Heaven. Not. One. Problem.
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AngryNana
(@AngryNana4) reported
@CGrandma55 @rubin_angela Even that doesn't work with Telstra. The senior managers in Australia who could fix things have no interest in even hearing from Australian customers about how abysmal their call centres are. BTW if you only spent an hour trying to get a simple answer, you did well.