Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (9%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Christian Meier
(@hoser_meier) reported
Is it sensible for @telstra to give customers absolutely no option but to go in person to a Telstra shop to resolve a problem - during a time when remote assistance and self service features should be effective and reliable?
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🔥ASX_Muscleman PhD
(@HC_Muscleman) reported
@DEBOSS7788 Ring Telstra Business and tell them that residential service is crap and you will ring talk back radio if they won't deal with your issues. Telstra Business usually has Aussies to talk to.
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Christian Meier
(@hoser_meier) reported
@Telstra I tried once when I first got my new pixel 5 to use the esim, it didn't work. Tried again after you sent an email out saying known issues were fixed. Tried again. Now my account is locked after being taken in circles by the mytesltra app.i have no service. Fix this now
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Brendan Daly
(@bjd) reported
@the_howie Never not once. Not even on the steps of the Opera House. Or areas around here where it is supposed to be. I think they just messed up in my account. But if all they do is tell me “no coverage at home” that won’t fix it. Silly Telstra.
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Ben Stevens
(@vystrela) reported
@voltagex @The_McJones My current gig is over 1 month and 18 (!) support staff for Telstra to get me to authorise someone for my account, so they can go in-store, order an eSIM to be mailed to them, they take a photo and send it to me
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Ashlea Kunowski
(@AKunowski) reported
Hi @Telstra not only did you hang up on me when I called this afternoon, re a billing issue. I’ve been forced to use your messaging service - messaging back and forth all day and getting nowhere?! Can someone call me? I’m well and truly fed up!
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Frederic Fery
(@fredffery) reported
Worst customer service award 🥇 4 @Telstra Got a bill for an overdue account, I don't have Telstra account - not a customer Ring enquiry phone line, no human, it hang-up and force to use text chat Person tells me sorry, need to go to lunch, see you in 1 hour 90 min later 😡
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Ken 🐨🐨🐨
(@vaughan_k) reported
Companies like @Telstra, @Optus, @VodafoneAU, banks, etc etc wouldn't have to fake a apology, if they investigate and fix up the issues that their own customers reported many times over years like the usual poor #CustomerService.
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Brendan Daly
(@bjd) reported
I love @telstra their poor customer service to private customers is so enjoyable to Basil Fawlty about. My best was a person who normally did business customers & had no KPI’s to meet so they could actually help me. Lot to learn form that. Sadly best network so stuck with them.
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Roger Gennings
(@GenningsRoger) reported
@Telstra you won't take my call and I can login. When will you fix your site?