Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (8%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Community Discussion
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Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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LCR
(@luke_richmond) reported
@Telstra my internet have been dropping in and out for months. Your incompetent customer service finally managed to organise a technician - it was confirmed twice in writing. They never showed up and when I contacted your team they told me it had been cancelled!
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Rural AUS Matters! 💉💉💉💉
(@UndaSthnXiStand) reported
@Telstra Incorrect. TELSTRA started decommissioning 3G in 2021. I learned at Comms Connect yesterday that 70% of 3G has been turned off. TELSTRA currently has major issues with 4G VoLTE. and aren’t telling anybody what the issue is.
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Ember Avenger
(@EmberAvenger) reported
@AmyMarksMyWords @Optus I don't encounter many issues on Telstra.
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xXxMiSsYmOnNxXx
(@xXxMiSsYxXx1) reported
@Telstra Received a msg from your telco this morning to say my service is working I can assure you it is NOT
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Rural AUS Matters! 💉💉💉💉
(@UndaSthnXiStand) reported
@Telstra I know when the decommissioning is DUE to be completed, however I’ve had it confirmed that 70% of the 3G network has already been switched off. We have multiple clients with 3G phones that no longer work where they previously have.
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David Ingleton 🐀
(@Dingo1957) reported
Crap @Telstra app AGAIN! Can’t download a PDF bill before paying. They always sent me a bill. Not now - “something went wrong” I’ll say it did! Let’s see if @Telstra gets off their derrières.
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Rural AUS Matters! 💉💉💉💉
(@UndaSthnXiStand) reported
@justanotheramy @Telstra TELSTRA’s solution to the problem they created, is to sell those affected a new handset.
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Behemoth of Erebus
(@BehemothErebus) reported
@Telstra Yes, I always switch it off for a minute and turn it back on when every outage occurs. It's not just the wireless broadband device that this happens to. The entire service in my area gets cut off entirely, on multiple devices. Phones and dongles lose all service.
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Cyberkite
(@Cyberkite1) reported
"No customer account information was included, we believe it's been made available now in an attempt to profit from the Optus breach," the Telstra spokesman said.
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Jayden O'Halloran (he/him/his) ♊️🇺🇦📻🎶🎭
(@thediamondduck) reported
@AmyMarksMyWords @Optus Aldi Mobile. Uses Telstra network and pre paid for data usage