Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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deleted.
(@sarahalmuwali) reported
@Telstra can we discuss how your team have misled me by telling me that i couldn't cancel an order 5 minutes after pre ordering and tell me to wait 24-48 hours and now 72 hours later they're unable even though your website says a pre order can be cancelled as long as its not dispatched?
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Sam Petherbridge
(@MrSamPeth) reported
@Telstra After much conversation they resolved part of the issue though I need to go back into store again and wait to be served to finish the process. A very very poor customer experience, especially when I’m a new customer by necessity for coverage not choice. Leaves a lot to be desired
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Jacqui McGill AO MBA
(@Jacqui_E_mcgill) reported
@Telstra for all your efforts promoting customer service so far today I have wasted 2.5 hours trying to sort out your mistake #poorservice #frustrated #NeverAgain
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etoong
(@arabsss123) reported
Can I have a good experience on @Telstra ? during my so bad experience with my current provider and theirs rude customer service
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Jason
(@WJasonNheu) reported
@nicksplitter @sackers1 @7plus The AFL, Telstra and 7 didn't think to go back into negotiations following the closure of Live Pass. Stupidity considering we'll have this same issue next Saturday
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Sam Petherbridge
(@MrSamPeth) reported
@Telstra No. Called the number only to be told to go in store. Went in store, had to wait half an hour, to be told that I needed documents that don’t exist and that your in store staff could not cancel the order.
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Michael D
(@ppeterson751) reported
@ryanbro65386828 @Kathw1201 @7AFL They should have worked out something last week surely it would have occurred to someone important that part of Telstra’s service would not have happened. Kerry’s there tonight and he definitely could have given an extra mil for 7+ access.
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The True Fact
(@TheTrueFact3) reported
The same fibber told me that a “support team” would contact me. Why would I need to wait AND call? Why would the specific team have such a GENERIC name? Why would he refuse to tell me any details about the “support team”? #Telstra #telstra
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craylor
(@Craylorr) reported
@y8tes @Telstra Take a chill 💊.. I have the same problem sometimes. Lmao @Telstra u should give me better internet to
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Joshua Krasnostein
(@DrWho345) reported
Our NBN modem is red and the internet has stopped working, is there an outage in South Yarra Now? @Telstra