Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (34%)
-
Wi-fi (10%)
-
E-mail (6%)
-
TV (3%)
-
Total Blackout (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Dr. Jill (not Jim) Birdwatcher
(@MolanJill) reported
Dear @Telstra You have made it so difficult to speak to an actual person on your helplines that I cannot solve my problem. You offer me text, online articles that I can read & study, complicated algorithms that you text to my phone - except I have to use my phone to execute 🤯🤯
-
🇨🇦 🇮🇹 🇦🇺 💪🏼💉💉 Joe Ortenzi
(@wheelyweb) reported
Goddammit @Telstra! You turned on international roaming on my phone when I specifically had it off. Wtf???
-
Ellen
(@1982warranine) reported
@Telstra My service has always been rubbish! Not even enough base signal for a booster for coverage at the house. Keep being told the tower in our paddock is going to be upgraded for mobile coverage but I'm not holding my breathe. The exchange is Jelcobine WA if you want to check it out
-
𝙿𝚛𝚣
(@praizetweets) reported
Telstra please for the love of god send someone to fix your internet in Robina 4226, feel like I’m living in the Stone Age the past 2 days. Clearly has to do with the recent rain and my boomer parents think spending hours on the phone with you lot will magically fix it @Telstra
-
skiez
(@skiezzfn) reported
@MurIocc @Telstra yo my internet isnt working can u help me out
-
rekmira @🏠
(@rekmira) reported
@Telstra I had a phone and ipad stolen early Saturday morning and I have been trying to get the original services blocked and replacement SIMs issued. I am afraid to say the level of service has been dreadful. I have spent more than 5 hours online and it is still not resolved
-
Rotates
(@RotatesAU) reported
@FNTacky @Telstra my internet is down
-
cal
(@caltrexfn) reported
@MurIocc .@Telstra i have been having trouble with my internet connection lately, it has been bugging and i have been getting 600+ ping on fortnite. it would be helpful if you could help me with my problem :)
-
paul donnelly @flabbergutsted Wakka Wakka country.
(@flabbergutsted) reported
@Telstra Been $98 pm till Oct, it was $101, I quearied it but got no answer. Then Nov $126. I rang and had problem understanding consultant. Not happy.
-
Dr. Jill (not Jim) Birdwatcher
(@MolanJill) reported
I have now attempted the algorithm you sent, which erased eight settings-when I actually wanted to erase only one setting. this is service on the cheap. Telstra has put off so many staff over the past few years. You do not want to offer good customer service, just take our money.