Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (35%)
-
Wi-fi (9%)
-
E-mail (6%)
-
Total Blackout (3%)
-
TV (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Barry Steele55
(@barry_steele55) reported
@ErickaK52246008 @noplaceforsheep Why would AJ want to solve Q’s problems when it is a sinecure like Telstra?The govt with furrowed brows will solve Qs problems and AJ will still get his pay and bonuses.
-
onomous
(@disconomocsid) reported
@garytilley @7AFL @Telstra And they were all legitimate except Harry's . Funny how people get worked up about the count. Also funny how the trailing team is always the low count 🤔could it be that they are **** and careless...noooo 🤪
-
bradT
(@bradT52711844) reported
@MikeCarlton01 Have to say my recent (last 2yrs or so) interactions w Telstra have been positive. Not as good as I want it to be but certainly better than I recall. Qantas; do my biz travel thru virgin last decade, can’t/won’t support the ‘National’ carrier again…
-
Lorax451
(@Lorax451) reported
@Telstra it’s no wonder your share price is down, it is not possible to speak to an actual person to get help. my problem doesn’t fit into one of your pre-programmed fixes, so you hang up on me. I’m sorry I wasted $150 for 4.05GB of data. This is not customer service. I’m leaving
-
Matt
(@thethorpstar) reported
@andy_penn you know those @Telstra adds where customers ring and speak to a @Telstra employee who works here in Australia because they have an NBN issue? Well they are just a load of **** !
-
Venessa Miler 💉💉💉
(@VenessaM_Au) reported
@LoSiento76 @ReallyTrulyGod @MikeCarlton01 Yep they broke a perfectly good system. Used to work in telstra mobilenet call centre in 2000 not the cheapest, but by ****** our service was the best. It was a one touch policy. The person handling the call stayed on the line and dealt with it. And fixed it usually. Now?😱😭😡
-
Candour
(@Candour100) reported
@damianred91 @CarltonReserves Forgot about that. Thanks. Shame it doesn't work on the Telstra TV AFL app.
-
Nicholas
(@Nicholas_Grech) reported
@Telstra @Optus I’ve spoken to several people on your app and on the phone. I’ve even contacted the ombudsman and this issue still is not resolved… happy to contact you if you can help get this number ported.
-
spacebat
(@spacebat) reported
@charleyb2355 @BetterStuffToDo @Monocotyledon Perhaps we should not have privatised Telstra, at least not at the network level...
-
Matt Scott
(@MatthewJ_Scott) reported
@katea76 I wonder what the venn diagram of QANTAS, Telstra & CBA customers looks like. They probably never even shop around their insurance so get loyalty taxed through the nose.