Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 07: Problems at Telstra
Telstra is having issues since 10:40 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (42%)
-
Phone (37%)
-
Wi-fi (10%)
-
E-mail (5%)
-
Total Blackout (3%)
-
TV (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
-
Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
SE Qldr
(@seqldr) reported
@Telstra @DonERiQ One click of a button and Telstra can see quickly that his same device/IMEI connected perfectly 48 hours ago. Suddenly it doesn’t work. Outage checker shows no outages. It’s not even connected to the same “issue” database that Tori uses.
-
Don Eriq
(@DonERiQ) reported
@seqldr @Telstra I haven't had a signal on my personal phones since 2 days ago. My work one is functioning perfectly . They're on the same network. I don't understand why
-
Don Eriq
(@DonERiQ) reported
@seqldr @Telstra Yeh. The customer service has been horrendous.
-
SAM 🔺(🎩, 🧠,🐉)
(@SamGroeller) reported
Hi @Optus, Please fix your ****. Been a customer for 8 years and I still need to be credit checked to upgrade to a new phone & plan? Your servers won't even let a credit check through. Been here for over an hour and made 0 progress. Regards, Soon to be new @Telstra customer!
-
SE Qldr
(@seqldr) reported
@Telstra @DonERiQ Typical isn’t it. Inconvenience non technical people for half a day by swapping out SIM cards and fruitlessly restart and reset devices. Anything to take focus away from Telstra’s inadequately equipped network. Yet ur still sprinkling 5G like it’s the solution for everything!
-
Don Eriq
(@DonERiQ) reported
@Telstra As you can see since I gave you the reference number.. i gave it plenty of shots. They just didnt give a ****
-
Frank
(@FrankieJBroph) reported
Is there any other company as bad as @Telstra when it comes to trying to get through to an actual human on the enquiry line? They treat customers like we are their biggest problem rather than their greatest asset. Another John Howard achievement!
-
Matt Gillard 🎄
(@mattgillard) reported
@Telstra Yes. They said nothing they could do. I am a customer of 15+ years and have the price increase 200% is a bit rich.
-
Kotori
(@LtzKotori) reported
im honestly over @Telstra. when i first got my internet service it was alright but since then its just been getting worse and worse. raise complaints nothing gets done or they say they try to ring me and then cancel the complaint even tho i didnt get the calls
-
Matt Gillard 🎄
(@mattgillard) reported
@Telstra they were not helpful when I contacted them through the app. Formal complaint lodged.