Telstra

Telstra Outage in Castlemaine, Mount Alexander, State of Victoria

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Telstra problems in the last 24 hours in Castlemaine, State of Victoria

The following chart shows the number of reports that we have received about Telstra over the past 24 hours from users in Castlemaine and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telstra Outage Chart in Castlemaine, Mount Alexander, State of Victoria 09/25/2022 01:10

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Most Reported Problems:

  • Internet 61.25% Internet
  • Phone 17.74% Phone
  • Wi-fi 10.02% Wi-fi
  • E-mail 6.86% E-mail
  • Total Blackout 2.30% Total Blackout
  • TV 1.84% TV

Telstra in Castlemaine, State of Victoria Comments

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Telstra Issues Reports Near Castlemaine, State of Victoria

Latest outage, problems and issue reports in Castlemaine and nearby locations:
  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • jarjargabor Jar Jar Gabor (@jarjargabor) reported

    I was using the Optus network as a Virgin customer until they folded, but I switched to Telstra despite Virgin customer being recommended to join Optus, meaning that non-Optus customers have also been caught up if they've used the network through another provider.

  • EdHore Ed **** (@EdHore) reported

    Why is it impossible for @Telstra to say their hours of operation on the IVR. Do you need me to come and work for you to teach you proper and appropriate customer service? Or do you enjoy being Australias worst telecommunications company?

  • DrRichardSallie 💧Dr Richard Sallie MD FRACP🇺🇦🇺🇦 (@DrRichardSallie) reported

    @KenBerhan How awesome! I can now cancel my Telstra account and have movies streamed straight into my cortex.

  • Mick17432842 Monopedal Mick, old man yelling at the tv ! (@Mick17432842) reported

    @Donovan_Fergie @KazzieJean @Telstra A couple of years ago I was in an Apple shop sorting out a minor problem with my iPad. The service guy opened up a page on his screen that showed every password and account I’d ever had. He shut it down quick, but not quick enough for me to avoid seeing it. That scared me a lot.

  • oldjoeschmo Father Ted - 💉💉 💉 💉 QUAD VAXXED (@oldjoeschmo) reported

    @AlexDGlengarry @nineislands 1) Nevertheless, they ARE the third network. 2) They are no longer minor. 3) They now have access to Telstra's network in rural Aus, as per the article I linked. 4) The tweet that you replied to was asking about service providers, not networks. 5) Aldi uses Telstra's n'work.

  • jackisaacwise Jack Isaac (@jackisaacwise) reported

    @torak @tanyavolt Second that cheap, on the Telstra network we have not had issues with it and data rolls over as a bonus.

  • waves_words Waves_Words 💙💛💉🕯 💧🌱🐨 (@waves_words) reported

    Great. I have issues with my @Telstra account which I susp. linked to my partner & I becoming each other's authorised person. Try to call them, the call centre is closed, so they force you to use the app so you get some agent who doesn't understand when you explain. 0/10 service.

  • TheAviator1992 Stephen 🇺🇦 (@TheAviator1992) reported

    @ohsixoneoh Looks to be on the Telstra network.

  • byzbateson Byron Bateson 🇦🇺 (@byzbateson) reported

    @ktdenise They have been since you signed up to them. Inferior service, poor reception. Now this. Telstra all the way.

  • doc_eggbert doc eggbert (@doc_eggbert) reported from Melbourne, State of Victoria

    @Telstra What kind of offers you got for @optus customers who were hacked? #OptusHack Been a loyal customer 12 years (3 x phones). Jumping ship coz it can happen again.