Telstra outages and service status in Castlemaine, Victoria
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- Telstra generated 0 outage signals in the last 24 hours around Castlemaine, including 0 direct reports.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Castlemaine, Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Telstra Issues Reports Near Castlemaine, Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall (@skwashd) reported from Newstead, VictoriaTelstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall (@skwashd) reported from Newstead, VictoriaJFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall (@skwashd) reported from Newstead, Victoria@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall (@skwashd) reported from Newstead, Victoria@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall (@skwashd) reported from Newstead, Victoria@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.
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Dave Hall (@skwashd) reported from Newstead, Victoria@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall (@skwashd) reported from Newstead, Victoria@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall (@skwashd) reported from Newstead, Victoria@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall (@skwashd) reported from Newstead, Victoria@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall (@skwashd) reported from Newstead, Victoria@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall (@skwashd) reported from Newstead, Victoria@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall (@skwashd) reported from Newstead, VictoriaFor 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reportedMy @NBN has been down since 9am & they won't come to fix issue till Monday - 4 days (2nd time in 2 wks)! My Telstra hotspotting is weak. Time to hook up with @starlink Issue here is local installer charges an arm/leg etc to install sys on roof etc. I may have to suck it up.
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Ghost Editor (@GofGovernance) reported@teyc @BenCarrollMP By the way, I lived in Canberra back when Telstra was fat, comfortable and painfully slow to adapt. While the rest of the world was investing in ADSL, cable, fibre and other technologies to keep pace with the rapidly evolving internet, Telstra seemed remarkably content with the old model and the outrageous margins it could extract from telephone calls. Eventually, the writing was on the wall and technology forced the issue. Had Telstra remained a complacent, publicly managed monopoly, there’s every chance we’d still be listening to the soothing tones of a dial-up modem while waiting for a webpage to load. You have a lot to learn... son!
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Senator Sarah Henderson (@SenSHenderson) reportedAnika Wells’ claim 'the industry must learn from its mistakes' following a damning report into the catastrophic Telstra outage is not good enough. The collapse of Telstra’s mobile network on 8 July this year caused chaos with payment systems, shut down train networks, and stopped some people calling triple zero. Mobile telecommunications networks are critical infrastructure. That is why, on the day of the outage, the Coalition called on the government to urgently deliver mobile network reliability standards. There must be appropriate minimum standards in place governing the reliability, performance, and maintenance of our mobile networks with significant penalties when those standards are breached. Asking telcos to 'rebuild trust with Australians by ensuring networks do not succumb to preventable failures’ as the minister stated today, is like hitting the telcos with a piece of wet lettuce. The minister’s silence on the need for a tougher regulatory framework is deafening.
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Kråke (@Kroke14) reported@7NewsSydney Great now she'll offshore even more Telstra workers under the guise of AI adoption so she can recoup some money for herself. Worst Telstra CEO ever..
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❗️’〽️®️🌀↩️ERℹ️↪️🔀💤©️ (@maccaburbsvoice) reported@howardw46 @Telstra Oh right, sorry. Well the blackspots exist driving all along the highway and it’s clearly no easy fix.
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Frank (@Frank93688755) reportedThis is the truth. Telstra engineers were required by HR to take a break. And that's why the system collapsed and emergency calls didn't go through. Whoodathunkit?
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John Merchant (@_JohnMerchant) reported@central01000011 Depends on the network, Telstra and Optus are great. But I have no idea about Vodafone.
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Noah Fence (@birchipboy) reported@CKMonty Telstra Ford….. never realised they had merged! Haha
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Lyall Mercer (@Lyall_Mercer) reported@Telstra Four frustrating weeks of call centres, troubleshooting, refusing to elevate us to managers, cancelling technicians. Four weeks of no home internet, losing money and being given the run around. It’s not hard. Is @Telstra the worst company in Aust for customer service? Still not fixed.
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Peter Lewis (@Peter_Lewis747) reported@Sueberry2 @blu_boys @Optus Not full Telstra network, limited Telstra network access. Only Boost has full Telstra network access.