Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Tracey Coulton
(@TraceyCoulton) reported
@Telstra @andy_penn fix my nbn 3 months without nbn as you keep disconnecting
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jeffrey verlander
(@jeff_verlander) reported
@Telstra idk what you mfs are doin but it says there’s no interruptions or any ******* outages but nothing is ******* connecting FIX UR FUCKIMG SERVICE YOU STUPID ***** KM SORRY IF IM HARSH BUT YIY ***** ARE GETTING ON MH NERVES FIX IT HOW HARD IS IT TO KEEP A CONNECTION ON
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claire
(@cloxic) reported
yo do i have any internet friends that work at telstra head office, sensis or tabcorp? DMs open help meeee pls
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jeffrey verlander
(@jeff_verlander) reported
@Telstra area 3038 internet really slow and keeps disconnecting youse say youse are the best internet provider but you ***** can’t keep ur internet up for more then an hr like get ur **** together sorry for bad language very frustrated in ur service tbh waste of money
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Peter
(@Minus777) reported
@Telstra The issue is within Telstra. When Telstra staff call us thinking we're NBN Co, and start off by asking what we've done to troubleshoot. I'd say Telstra has issues. Address the issue. #Telstra
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Geoff wonders how it will all turn out
(@GefHiggins) reported
The hours we spend trying to get Boost/Telstra Id to work on multiple phones may never be recouped.
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allegoricity
(@allegoricity) reported
@VaniaHolt9 From memory, Wicks was chair of NBN Committee before stepping down for various reasons and the CentralCoast has been having lots of problems with NBN stability… there are only two Telstra/NBN specialist technicians here, others have to do day trips from Sydney … it’s a mess
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Peter
(@Minus777) reported
@Telstra We never reported a fault. There isn't a fault.
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Devil Peroz ᵒᴸᴿ 🇳🇿
(@PerozEdits) reported
@Elyte96 @Telstra I would be going so crazy if i was you man, **** paying that much. you should call them and go mental, tell them your not paying for the last month cause that speed etc is ******* the worst. not even worth 10bucks a month for that ****. Go full Karen
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Deborah
(@debbishdotcom) reported
Given the issues my mother has been having accessing the internet on her iPhone and iPad (both on mobile prepaid @Telstra network) I've signed her up for @Aussie_BB. She's already stressed about setting it up (though I told her I'd do it).