Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (33%)
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Wi-fi (9%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Van
(@DanVan76729633) reported
@Telstra unbelievable poor service through getting samsung Flip3. Paid phone outright via online order, so no issue. upgrade mob to Med plan but error due to Credit issue? I have no credit issue ever! I pay all my bills. Promised call back broken. Utterly poor experience!!
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Ryan Stewart
(@Timmzy128) reported
@Telstra Many times.. your service is obsolete.
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blair squishes grapes
(@blair_jensen) reported
@DanSims @Telstra I rang both his local office and his office in Canberra and left them a message. No swearing. But very direct. Felt good. Might ring again during work hrs to speak to someone in person. Such a piece of ****.
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Polished Beauty
(@Polished_Beauty) reported
@DuffmanGay @Telstra @jriewolod This situation doesn't actually mean Telstra did anything wrong. In the old days everyone had a rental phone and was charged for it. Some people (or their children) often then provided purchased cordless phones but never returned (or informed) Telstra to remove the rental phone.
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Kimberleyland Waterfront Holiday Park
(@KimberleylandHP) reported
@Telstra 5 days later and the call diversion is still not working - even after a full “business day”. Still waiting to hear back from a Telstra Supervisor.
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Jude 🦄👵🏻♀︎
(@jude_m_brown) reported
@BettyBo24994936 @jriewolod @Telstra my mum hid her failing managing . She was being hit on by 47 different charities, some big names too. It took me three days of phone calls to get it all shut down and her off the swap lists the data minefrs used and she had NEVER been online or email all by phone & CC. #scam
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John Ball
(@jbthinking) reported
Then one evening a week or so later, I was called by Telstra and told I would be charged $250 or so because there were active services. The current owners still live there! So I said I would not agree to the charge but needed the service as ordered on 1/9. A few hours later 2/3
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John Ball
(@jbthinking) reported
The process was to order the replacement service at the house for settlement date. I was not allowed to order 6-months in advance. So I ordered 3 weeks in advance. There are 2 existing NBN services there, and when ordering from Telstra, although it took 2.5 hours to complete 1/2
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shark *****
(@shark_dicks) reported
@kitty4prz @Mage_Lufaine Sometimes Telstra/Optus/Vodafone/whichever provider actually shits the bed and their network doesn't work. Not often but occasionally.
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Ixat's Empathy Training (sorry, booked out)
(@IxatDnats) reported
@jriewolod @CartwheelPrint @Telstra Cancelling my mother's Telstra service was a call-centre runaround nightmare. The worst company I ever (briefly) dealt with.