Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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668 the neighbour of the beast; stephen mcgrath
(@Stephen78250313) reported
@GrogsGamut @Telstra I feel your pain 4 weeks trying to get nbn on then another 4 not paying for services I didn’t use... I am a mild mannered person but found myself texting messages such as .. why do you even have a customer service section.. are you actively trying to wreck this and I hate you..
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Man-sized beardface.
(@MorkaiAU) reported
@GrogsGamut @Telstra I've discovered recently that the main means to contact HP Support in Australia is via Whatsapp which is about a horrendous as you'd expect.
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John Lutge
(@JohnLutge) reported
@GrogsGamut @Telstra Then Telstra offered me $200 as compensation. When I said that was inadequate compensation for the twenty hours of work I spent trying to get my internet back, or for the risk to the life of my patients, they told me that they would give me nothing, and close the complaint.
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Joost call me Andy
(@Musing_Dayzed) reported
@markrprior @GrogsGamut @Telstra Yeah but difference is you can actually talk to them to resolve an issue. Twitter telstra is just a PR sham.
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Alan Tracey
(@alftracey) reported
@Telstra @GrogsGamut What do I have to do to get any assistance? I been on the message thing for 73 hrs and still no help with a simple problem.
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michael hitchcock
(@michael48439600) reported
from
Sydney, State of New South Wales
My phone still getting hot because of Telstra virus attack. Maybe in the next life they will be garbage collectors
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bobmick53
(@bobmick53) reported
@Telstra yes please 24x7 live chat get more staff the app is crap spent 3 month trying to get my issus fixed still no luck using that crap app bring back 24x7 live chat much more helpful
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Glenn Colgan
(@GlennColgan) reported
@GrogsGamut @Telstra My experience ask a question on MyTelstra Chat and receive a response after 30 mins which is often a copy paste from the Telstra website - this is not customer service.
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Lyn Grentell
(@LynGrentell) reported
@Telstra I now have service but nothing for 48 hours. Would have been nice to have been informed of the expected loss
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Christian Meier
(@hoser_meier) reported
@Telstra (phone rep) doesn't mention any call out fees at time of booking, and then the text confirmation says I approved it? Nice try, cancelled. Not an internal household IT issue, it's an @NBN_Australia fault. Pay for independent technical advice people, don't get screwed over