Telstra Outage Report in Castlemaine, Mount Alexander, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Castlemaine, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Castlemaine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Castlemaine, State of Victoria
Latest outage, problems and issue reports in Castlemaine and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Newbound
(@newbound_mike) reported
from
Adelaide, State of South Australia
Been trying to get Foxtel on the line to cancel the subscription I waited waited and waited the finally this idiot said to me go to Telstra I have Foxtel wth Foxtel finally I got through the to a lovely lad who went through all of the hurdles a only to fall at the last one HELP!
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steve pyrros
(@stevepyrros) reported
@Telstra Our bus mobile plans are over and one mobile plan ended 6 months ago. Glad to see you reduced the bill for a paid up phone plan by $20 a month. Yet charged $100 month for the phone. In times of crisis, pandemic and terrible prospects you can trust Telstra to clean up.
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Michelle Butterfield
(@MischNarracott) reported
@Telstra @Telstra thank you, I have just had a second call to the service team disconnected while on hold.
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Wendy
(@Wendy2068) reported
@rubin_angela I spent 13 hours on the Telstra app recently trying to resolve a problem. Each time I responded it took them about an hour to respond..... lucky I as at my desk working so could continue..... but UNACCEPTABLE. It wasn’t resolved even after that amount of time
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🤥LNP ARE LIARS🤥
(@ToneSaysGoLeft) reported
@rubin_angela Best thing we did was tell @Telstra to fwck off. Worst company to deal with. Offshore call centres, constant scammers using their company name cold calling. They just don't give a 💩 about their customers or scammers using their business name. Better companies around than Telstra
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Adam Ren
(@AdamRen) reported
@jameswhelan42 @Telstra Yep $TLS is awful. But that's what happens when we have a greedy near-duopoly & they lobby to take the pollies for a ride. Asian offshoring is part of why CS at Telstra is so bad. They claim they brought it back but went off again
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Greenmitty🌳 Boycott Murdoch
(@greenmitty) reported
@rubin_angela I once called the Ombudsman about Telstra. I lodged a complaint & then was given a new number to contact Telstra. It was the "I've spoken to the Ombudsman, don't **** me around " number & my issue was resolved on the spot.
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Carolyn Wright
(@Cazoperadag) reported
@NBN_Australia No lights on the NBN box. (Told them 3 times) It’s dead and cold. But Telstra has put me back in the wait last 9 1/2 hours since I started this complaint. It’s a thriller - will they tell me the next step? Stay tuned...
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Merry Sithmas
(@spclark14) reported
from
Sydney, State of New South Wales
@Telstra Hello. Your velocity service has now been done for over three days. That is three days without internet, free to air TV Channels or mobile reception. Thanks goodness that my mobile is with another network or I’d be totally cut off. Please provide an update. I will be going to TIO
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Nublet
(@nubletd_nublet) reported
@Telstra Me and several other people I know are currently experiencing issues with Telstra wifi (NBN). Our internet speeds have drastically lowered, we are currently very upset. Please look into the dm I have sent you for further information, I hope this issue can be fixed soon.