Telstra

Telstra Outage in Castlemaine, Mount Alexander, State of Victoria

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Telstra problems in the last 24 hours in Castlemaine, State of Victoria

The following chart shows the number of reports that we have received about Telstra over the past 24 hours from users in Castlemaine and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telstra Outage Chart in Castlemaine, Mount Alexander, State of Victoria 12/03/2021 11:25

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Most Reported Problems:

  • Internet 58.36% Internet
  • Phone 20.65% Phone
  • Wi-fi 9.99% Wi-fi
  • E-mail 6.23% E-mail
  • Total Blackout 2.44% Total Blackout
  • TV 2.33% TV

Telstra Outage Map Near Castlemaine, Mount Alexander, State of Victoria

The most recent outage reports and issues originated from Drummond.

AustraliaDrummond Internet
AustraliaCastlemaine Internet
AustraliaWelshmans Reef Phone
AustraliaCampbells Creek E-mail
AustraliaChewton E-mail

Telstra in Castlemaine, State of Victoria Comments

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Telstra Issues Reports Near Castlemaine, State of Victoria

Latest outage, problems and issue reports in Castlemaine and nearby locations:
  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • HermannVespa Hermann (@HermannVespa) reported

    @Telstra There has not been a power failure in our area and certainly not for 4 days. Pull your heads out of your arse, this is **** and not acceptable. No excuse.

  • HermannVespa Hermann (@HermannVespa) reported

    @Telstra Literally put my postcode into your mobile/5G outage list and you will see. 5250 Littlehampton. Nothing since I got home from work Monday 29/10. Pathetic, I just loved my mobile and home broadband to Telstra and now I’ve got nothing.

  • JR_24X JR. (@JR_24X) reported

    @Telstra Yes. No further update other than “it’s under investigation.” How does it take 4 days to bring someone out to fix the problem? Going into 5 days tomorrow. The TIO have been contacted and they’re dealing with it now anyways. reference number is #INC16797234

  • anaaraat adam (@anaaraat) reported

    @Telstra hey telstra, why is your customer service so ****

  • Jaybberwockyttv Jaybberwocky (@Jaybberwockyttv) reported

    Okay so I was going to go live - turns out our internet somehow switched itself to 4g backup instead NBN so now I can't stream the whole weekend. Have to wait for a technician to come out on Monday. So glad we pay ridiculous amounts of money for this service. @Telstra

  • gkardaras100 George Kardaras (@gkardaras100) reported

    @ParamountPlusAU why is audio thru Telstra tv poor and low??

  • RoeJoga09488483 RoeJogan (@RoeJoga09488483) reported

    @Telstra Telstra and internet good joke. **** drops out every few days for no reason. 250 a month. I will be changing providers shortly coz this is bullshit

  • ChrisMc75762251 Chris (Mac) McKay (@ChrisMc75762251) reported

    Bloody Telstra lost my access to my Bigpond email. I've had this email address 25 years. I lodged a complaint with the TIO bit not hopeful. Do you know what you have to do to try and get back into websites you use. Cost me dearly in time money and frustration. Good-bye Telstra!

  • RoeJoga09488483 RoeJogan (@RoeJoga09488483) reported

    @Telstra I pay 250 dollars a month for your “services” which apparently include a random internet outage on a Friday. Honestly, this is happening more often now and I am on the verge of changing providers.

  • Charmainemay_ ً (@Charmainemay_) reported

    So apparently there’s an outage in my area and my nbn won’t work until Dec 8?! Wtf @Telstra @NBN_Australia 😩😩😩