Telstra Outage in Caulfield, Glen Eira, State of Victoria

@mjrowland68 @BreakfastNews Grateful I’m a Telstra customer 🙏

@Telstra What kind of offers you got for @optus customers who were hacked? #OptusHack Been a loyal customer 12 years (3 x phones). Jumping ship coz it can happen again.

@anderlols Check out Boost Mobile, they run on the full Telstra network

Best play of the day in the #aflgf so far has to be the Telstra ad during the break, highlighting how safe their network is…

@TonyCinema I have had no issue with their service and their price point craps all over Telstra for the same thing.

@Telstra can you please advise if there is any ongoing issue with the NBN in Kings Park Vic 3021 area. It’s been over 3 weeks now and it keeps dropping in and out. I’ve replaced a cord and it’s still happening. Thanks

@3bsBruce @SydGuy78 Process was simple as with @VodafoneAU - on the new iPhone just went to settings > mobile > add eSIM from nearby phone - took a few minutes😳😳 Surprised the others are having such a hard time. You’d think Telstra of all carriers given their size would have their **** together.

There’s customer service at Telstra anymore people should not have book

Walk into Telstra shop to renew everything and new phones contracts and only taking appointments only l have loyal customer over 20 years can’t do it on week days so put pre order iPhones first before walk in customers

@ScottRhodie @Telstra Even their “Telstra Connect” Enterprise customer portal is sheer trash. Errors, missing services, exports rarely work. So over their ****.

@maesy5 @Telstra Yep! 100% I don’t even bother anymore. It’s frustrating and such a waste of time. Apparently it dropping out consistently is no issue. I think we’ve all been taken for a ride on this.

@Telstra is there an outage in Brooklyn Vic? No internet or phones at work

@PhilipBouchier @Terrytoo69 Telstra has always been crap . NBN is crap ! So many better high speed networks should have been optic fibre start to finish ! Bring back PMG things worked back then!

@TMFScottP @Telstra @NBN_Australia Agreed. My provider offered broadband back as of all the problems in the area. I'm sure others had the same offer. I'm also sure it will improve one day. However school work needs to be done.

Even tho I have an appointment the wait begins @Telstra customer service sucks. Not even attempting to concierge b

@Telstra Telstra has confirmed via phone that closest tower is offline. We have no internet in any form at all. Would like to know when it will be reinstated. Your website is not showing the outage.

@Telstra Thanks, but if the Samsung store is unable to resolve this issue in their store I don't think Telstra can. I will continue my discussions with Samsung and hopefully get a refund on this S22 and go back to an iPhone.

@Telstra I sent a request via the app but nothing so I took it straight to Samsung and it seems the video and multiple forum post is not enough for them to admit their s22 range has this issue. They want it sent for analysis and repair before considering a refund.

@Telstra @Optus @amaysimAU Yeah seems like your whole network is down across Melbourne at least just went to the shops they couldn’t use 5G 4G anything but Nbn seems okay sort of I mean for Nbn in the city yeah it’s out of the usual expected level of a yes. My mum always said.

Lol is @telstra down or just 💩 also if you thought @Optus was bad Now I know why my uncles phone always is broken don’t ever go near @amaysimAU unless you have more patience than mother Theresa and Dalai Lama. combined

Hey @Telstra why is it so hard to find a phone number for you to talk to a real person about a technical issue? Issue with my internet, so doing it online not easy. Using my @VodafoneAU phone for this tweet. Maybe I'll just swap internet over to another provider.

@annaspargoryan As someone who worked adjacently to telstra, we would always advise people with problems like this to go to the TIO. They usually have it sorted within 2 weeks.

@Telstra Thanks for your help Lauren. I have messaged you. Unfortunately after an hour on the Telstra chat messaging service they still won’t give me a reference number. Hope we can rectify.

@JasonofSyd @RavenZech2 Optus is a lot better than Telstra I've complained about service to both & Telstra is like talking to a brick wall, too thick to be able to get through #arrogant

Telstra is probably the worst Australian service ever because they don't care about putting more effort in customer service. @Telstra

@Telstra Actually, I just remembered I had fuether discussion with Telstra tech support people when NBN became available in our area.

@dazngroup Contacted before and advised on the issues of playing back content via the DAZN app and I am based in Australia Here is Australia I use Telstra which is a premium provider with download speed of 107.5 Cannot watch content back but no issues with Kayo, Fite etc

The @Telstra app & general retail service is exceptionally unhelpful - treats me as a business, despite always being a residential user, & fails to respond when change requested.

@timrosen35 @Optus Yes, my wife used to get cut off when we were on the phone (she was Optus). We're both on Telstra now and there are no issues at all now.

@Telstra Excellent change, win/win from absolutely every angle, having call centre jobs located in genuinely regional locations - regional Aus $ injection, society benefits, higher customer satisfaction. Fingers crossed @Qantas follows suit as O/S call centres also infuriating. @VicBStard