Telstra Outage in Darley, Moorabool, State of Victoria

@nat_ofoibles Oh wow, that’s how I felt calling this guy during the week, lucky he already knew, had reported it to Telstra, but they still hadn’t done anything. He was receiving half a dozen calls a day from ppl like me, asking why he’d called & hung up - poor guy😬😔

F@£k you @Telstra never EVER have I had service this poor..I hope my contract is almost done so I can take every thing I own FAR away from it. When someone says ‘we’ve booked a technician for you and this ones for real’ you know you’re dealing with an unprofessional company.

@Telstra I’m still without service and been told to wait another 24 hours for account provisioning

@Telstra has the worst customer service. “To stop the harassment of your 83 yo father in a Nursing Home we need to write up an official complaint otherwise it will be never ending”

@BMcSport @Telstra I received tech support from Telstra a while back. A stretch calling it that. Useless. They attempted a follow up call to ask how the support was. I ignored it. Same guy called and left voicemails over 100 times in a month. Up to 10 times a day at all times of the night.

@Telstra See the DM reply. Your Tech Support Team were useless - they also sent me a four day old text message..

@krONik @Telstra Go to a shop - you can stay until they sort your problem and they can't fob you off. @Telstra customer service used to be excellent but it has now fallen off a cliff.

@Telstra Both, Jo. It's an ongoing connection dropout issue, and so far the response has been appalling.

Our 3rd visit to @Telstra offices today to try and get internet access. Been here over an hour & another 90 minutes to even speak to someone to see if eligible to buy a plan, apparently if you are not employed you are ineligible. Tell me again how markets fix everything?

@Telstra @NicoleCasper74 A DM? Some 17 hours after the fact. The social media team is working about as well as the support service.

@Telstra @PercivalRoad So... basically what you're saying is that you will only service customers if they have a medical emergency or if they lodge a complaint? I guess outsourcing your support services is working out well for you. What a pitiful excuse for a telecommunications provider you've become.

@Telstra Amber, as a customer, it's my prerogative to decide how I'd like to interact with @Telstra. I'm willing to wait to actually speak to a person. And that's the point: #Tel$tra is refusing to let me talk to someone.

@Telstra We have now lodged a complaint so hope to hear back soon

@Telstra How do u make it known its an emergency. My inlaws are elderly with known medical issues...we were on hold for close to 2hrs until we gave up