Telstra Outage in Elsternwick, Glen Eira, State of Victoria

@telstra shocking customer experience. Still no Internet, still can't get through to technical support #terrible #CustomerService

@Sbarry86 @Telstra Muppets the lot of them and yes they are so bloody rude very un-Australian

@Telstra this is the staff ID of the person who is rude and not customer focus D869563

Now I just spent 20mins on the phone trying to speak to a manger who didn’t have the time to deal with my situation. Good work @Telstra, A+ at customer service from all of your team 👏🏽👏🏽🙄

i decided a while ago that @telstra was no longer worth their high price and terrible customer service. during a lengthy call i told them i was ceasing the use of their services from that date. now, i have a(nother) incorrect bill from them. 1/2

I’ve adopted a new approach with @Telstra. When they stuff up a request I will cancel or downgrade something. After 4 chat sessions I was still getting stuffed around with a plan change. I cancelled the service. That’s $100p/mth not going to @andy_penn. Not paying for bad service

@Telstra I sent you a DM, (using my 4G because I’m in my bedroom and I don’t get wifi in there due to the horrid connection ) 😊

@Telstra please fix your nbn so I can watch Netflix without it disconnecting every 5 minutes

@SJFoxy1979 @Jen2310 #wowoeful I never forget the game at Telstra dome

@digtoolsonline It’s not my day! @GeelongCats app doesn’t respond, so deleted it and am now trying to download from App Store. Of course, it won’t download (and it’s not an internet issue - I’m putting the blame on @Telstra - they’ve never really got this app business).

@Optus you are just as bad. Tried connecting via you but you cancelled order 4 times, hence trying Telstra again.

We all wrote "no dams" inside a triangle on our ballot papers in 1983 to show support to save the Franklin wilderness. Howard returned none of the $$ from the mining boom to society. Sold everything so "mum & dad investors" could 'own' Telstra. All of Aus used to own it.

Hey @Telstra Your NBN sucks

@Telstra useless and time wasting support on the phone via your callback feature, encourage you to review the recording, DM me for info.

@gouldstud Working for Telstra would be awful enough without hearing that from a customer. They’d get enough abuse already over stuff entirely out of their control.

Nothing to do with your Telstra account is that urgent that you have to subject some poor CS agent to the sound of you and four other men noisily dropping the kids off at the pool IF YOU KNOW WHAT I MEAN.

@Turtl_cs I have a business plan that is essentially unlimited 4G data. Stick whole family (2 x sons iPads, plus parents) on it. New phones every two years. All on Telstra so coverage is almost never an issue.

@Telstra No outage on that page for us. This has been an ongoing issue for about two weeks. I’ve spoken to many people, but I still have issues. My husband held back paying our bill as he is furious..that resulted in you harassing us for payment but still not assisting with the service.

@JrehnJ @Murf702 @KingLouisRocks @Penny_MadamLash @3wombats I left Dunn and Bradstreet because of an ethical issue, also left Telstra because of one and United group also, GMAC Holden because they had a competition on how many cars you could repo in a week, now build affordable housing, developer, but a decent one, I'm proud

@Telstra If I could switch providers I would in a second, but I can’t because of Telstra’s stranglehold on the market making it the only option which means it can do as it pleases and **** the consumer

@geoffrey_payne The cost of fixing ancient ex-Telstra infrastructure was never considered for the mixed technology option or the cost of maintaining it long term. Sometimes you have to cut your losses

@Telstra You replied. Once. Then stopped. Good job 👍 Weirdly my problem didn’t get resolved. Fancy that. Goodnight useless corporate blob.

Hi @Telstra I used to average 10-20MS and had fast speeds, our internet was turned off/broken a few days ago and we had a technician come over today and “fix it” ever since he replaced the modem and fixed the issue, I’ve been averaging 700-2000MS and haven’t been able to load

@roffwrites @Telstra I had a similar AusPost parcel fiasco. I got one back, the other never showed up...

@peterfraserbris @pfh007 We were working on deal with a large digital advertising co but JC de Co said they would pull a billion dollar contract with telstra if we did. They pulled it anyway but long after we were shutdown. Management is awful in that place

Instead of reading dystopian fiction you could, as a long term customer, choose to call @telstra or @CommBank for help. The Kafkaesque experience induces an existential crisis and tears of frustration every time.

@Telstra A fault in the street. Requires the NBN team to come back and do works. Apparently that can’t be done till Jan 31st After 2 hours on the phone I managed to get an extra 25GB added to my mobile data. No further resolution possible though I’m told

@HCICanberra @Birmo @AIBC_Ltd @MEAIndia @IndianDiplomacy Great to see. One request. Please do your best to shut down all the fraud call centers based in India who ring Australian numbers pretending to be CommBank, the NBN, Telstra etc. I get calls everyday. If my mum who has dementia picks up she gets distressed. My neighbor lost 5k

@gav_mck @Telstra I’m wondering the same thing. Heard it all day....but don’t see anything about a national outage.....

@adv_australia Not his problem. He has fibre to his home laid on according to ex Telstra techies

@Telstra NBN is down in 3165. Both the cable conversion box says online. No dial tone in the phone. Just trying to have a relaxing night, but seems that's not going to be the case now. :/

Hell of a tech day - VyprVPN has shat itself, LinkedIn has gremlins, Telstra broadband outage (again). Pass me a stone tablet please.

Airport West server issues update No1 - Received a text this morning indicating that Telstra hope to have it fixed by the 26/11/19. Should’ve kept those carrier pigeons...🤔🤬 #airportwestservercrisis #herenonbn @Telstra @TelstraEnt

I’ve never understood why Telstra started creating websites (for AFL and its clubs) - it’s not their core business and unsurprisingly they’ve never done it well, and that extends to its apps - I have two on my phone, neither work. 😔

Hi Telstra, thanks for NOT telling me about the server issues that YOU have in Airport West that is affecting MY business on a daily basis. I’ll just keep paying my bill for a service that will be repaired some time soon...🤬🤬 @TelstraEnt #NBN

@Telstra Maaaaany cooking tutorials later, my issue was finally sorted. But dedicrated isn’t a word, huh. Thanks x 2

@Telstra Damn the squeaky wheel really does get the grease. I’ve sent you a message, Tim @ Telstra

Hey @Telstra not at all happy that our internet is down due to NBN works (we’re not on the NBN) and you’re now refusing to come through with the previously offered compensatory data bc my billing address is my postal not residential address! I’m a 10yr customer & 3yr shareholder

@Telstra so many outages this week in Tyabb. Please fix. Really over the lack of service. Speed is so slow the speed test doesn't even work.

@Telstra I understand. I.m confused. You say there's no outage. They say there is; no internet since 2.30 this afternoon.

@Telstra @SamsungAU - I have a Samsung smart TV - only a few years old. Have recently moved to @NBN_Australia with Telstra. However cannot seem to access network. Can someone pls help me!!

@topguNtv @Aussie_BB @Telstra They definitely seem to have dropped a yard of pace from their earlier blindingly good service. Sad times.

@Telstra OMG. Service. Once again no internet. Then call tech support. No help but I can put you through to the platinum team and they will fix it for $60. Great little scam. It’s once again your issue why my internet died. Nothing to do with my end. Service or scam.

@Telstra Nope, no reference numbers or anything. Was told my ticket would be left open so they monitor the issue and promised a call back in 24 hours which - as far as I can see - I have not had. My internet is also not working, again.

@Telstra is lack of 4G a known issue on trains between Flinders st and Cheltenham stations in Melbourne

@domm @jonathannen Lurking but thought I should share - Verizon is the Telstra of US. AT&T is the Optus - OK in cities and bad elsewhere.

@Telstra Thanks 🙂. I’m aware of the smart modem, but I shouldn’t have to pay to replace my existing Telstra supplied modem to work around a network issue. A free placement would be appreciated 😉

@OperationalInc1 @Telstra I was switched 24 Oct. was great got a few days. Then got this problem. Seems Middayish. Which wouldn’t be volume related. Tho the sms sends me messages that there are problems at 9am, when it is perfectly ok. Someone has really FU.

All I want from @Telstra is a working nbn service. Just please.

Hey @Telstra 17 dropouts of the NBN in 24 days since connected. Seems to go out for 2 hours at a time. Usually middayish. Not great when trying to work. This is not a service, it’s just a pain.

Internet died y'day (2nd time this month). Boff called support and they said it was an nbn issue but the technician was unlikely to come out on Sunday. Today I spent all arvo at the Telstra shop signing up for a mobile broadband hub only to find our home one fixed itself 🙃

@Telstra I reconnected this an hour ago and it looks like it is working. I'll give it another hour or so and see if I can figure out how to cancel the visit. (It's not readily apparent online or in the Telstra app.)

I just lost access for a completely bs reason to my other account since ******** Telstra still haven’t fixed their network and I couldn’t get a code sent as an sms to verify my details smh thanks google wankers

@Telstra How would I know. It’s working now but the issue is when it fails and it will. I have to call you and that takes away a chunk of my time. If I wanted a rubbish service i would have chosen a rubbish isp..... maybe i did

@TraceyKilleen @Optus With Telstra at 3165 same deal Down 3 times 3 days. Call provider who say no outage reported. NBN doesn't know about outage because provider too busy turning everyone's boxes on and off to report. Really hard to get escalated. At least 2-3 hours before outage is even acknowledged

@Telstra Hi Jo, I'm afraid that I've been told that I need to wait until my next bill to contest the charges for leaving a contract (which I have never had). I'm glad I check my bills regularly.

@Foxtel My elderly parents & their neighbours are 4 days now without Foxtel. Half a dozen calls to call centre. Excuses have been: 1. Unknown 2. You need a new box 3. Need a serviceman which would take a week 4. Telstra’s fault & @Foxtel can’t fix it it is a Telstra problem

@Optus @7sophistication Hooray! just checked telstra outage page and internet outage has finally been acknowledged for 3165

@sruue @Telstra @NBN_Australia Oh ahah ... Some poor employee at NBN Aus just died when you @ them. I sit on 0-8 creative 1- 23 pubs... Late game hitting 1's. I'm dogshit too... So I recommend it. The only compliments i here is disbelief about what ping I'm on and I don't even try replace

@7sophistication @Optus I'm with Telstra at 3165. Network is down here too AGAIN. Have contacted telstra. Try and get @Optus to escalate. Perhaps then someone somewhere will acknowledge that there is, you know, an actual outage.