Telstra Outage in Elsternwick, Glen Eira, State of Victoria

Is anyone there @Telstra some robot on the website trying to do nothing...app is not signing me in...please need some help to close the account. #telstra

optus sucks so much my god. y’all please tell me telstra is better

@Telstra how are you meant to reset a message bank pin, online support won’t do it, you talk to anyone on the phone, and we are in full lockdown so are not meant to go to stores

@Telstra how long do I have to wait for my NBN internet? Ordered early February, spent at least 10 hours on the phone with 8 service agents, have been using the smart app since 17 June to chat with >15 agents, receive bills for Premium internet and all I get is <0.1 mbps...

@swandane @Telstra !!! Help him out

@Telstra Nope. Never anything there.

@Telstra Never down just extremely slow speeds for up to 48 hours

@Telstra you’ve been trying to reconnect my service since yesterday and I still have no internet. This is not good enough when I pay you $90 a month. I need my service reconnected ASAP!

@Telstra I have a compromised email account. The My Telstra app says to call 132200. The telephone number says to download the My Telstra app. So I am stuck in a loop and can’t get it resolved Please help

After all of yesterday’s frustration, today I was put in touch with Simon from Telstra Platinum who sorted out all of my issues which were very complex. It took time but I just want to say 🙏🏼 Simon for your time. A very happy ending @Telstra

I’ve been on hold to @Telstra Platinum for over 1hr 45mins & still no sign of any service. Sometimes Covid 19 is a very convenient excuse. #notgoodenough

@Telstra @mailpubliccrea1 @andrewrdn463 I would appreciate a phone number or email so we can get our Foxtel issue resolved ASAP. Thank you.

@Telstra Please help, internet has been down for over two hours. Only two white lights on top of modem, which should be green. Getting no response from your Chat Support.

@Telstra please fix #TelstraAir - I have not been able to access it from a Windows device for as long as I can remember.

Hi @Telstra we returned a @Foxtel box via post months ago as requested and keep getting letters requesting payment. Unable to contact anybody by phone / email to have this escalated. Naturally we are very concerned at the lack of service. Please help!

@Telstra sorry if I could get enough signal in Cranbourne east to report a fault I would. Intermittent mobile data, phones running on 3G... Australia’s best phone network... far from it at the moment

@Mumdeep @Telstra Serving an ad under a neglected request for assistance from a customer. They haven't won my business.

Some of the worst offenders: @TPG_Telecom @originenergy @Telstra

@Telstra1 hr 25 mins later someones finally answers ..... Telstra says yes this problem is "TRENDING" at the moment.... weve despatched level 2 technicians escalated to deal with it..almost a day later.....well my frustration with Telstra is also trending!!

@Telstra makes it so difficuilt to talk to anyone over 45 minutes to speak to tech support .. whole of Point Cook free to air through Vetlocity down since last night their my Telstra app says no problem.. their website buries its phone number should be illegal . its disgusting

Oh My God! @Telstra. Never has purchasing a product been so difficult.

@october_love10 I was with boost a while back it was good because it was cheap too but I think no network can out do Telstra tbh and I mean the least Telstra can be is good because there expensive af!!!

@Telstra can you tell me why the internet has been so slow in Keith South Australia recently? #telstra

@Telstra How about fixing people's current issues with their services than trying to promote new shite stuff?

Australians! Any of you with the Boost mobile network? If so, would you say it’s worth it? & is it better than the Telstra network?

@Telstra @Sissy358853639 You mean the feedback form which always yields a “too bad, it’s within spec” response from your team? Right.... I personally wouldn’t waste my time.

Honestly nothing captures the absolute lack of Federal leadership on reproductive rights in this country than the government selling them down the river for about an extra decade in exchange for partially privatising Telstra. It is just so tediously Auspol.

@Telstra any internet issues in 3072 at the moment? Can't get any internet connection at home.

@Telstra no response to getting some out to fix broken phone cable after repeated txt calls and hang ups

@Telstra I have cancelled my NBN broadband service with you more than a month ago and I cannot get anyone from #Telstra #customersupport to refund me a amount sitting in credit on that account. No way to reach your live team through app/phone. #ombundsman complaint perhaps?