Telstra Outage in Elsternwick, Glen Eira, State of Victoria

@MeckeringBoy Can't get signal in Cabrini in Malvern unless you are with Telstra

@Telstra this is getting ridiculous with the outage in my area #3073 now we are out until the 24th June because some contractor stuffed up and dug the wrong cable. This started the week you sent me a modem to use on the #nbn once it’s activated but not giving

@russkalz @Telstra @Microsoft Telstra’s strategy is trying to enter every single market on which they are terrible at.

@Nat_Edwards @AFLcomau Nat, also I like to mention if you're a Telstra customer and your out and about it's data free.

Hey @BelongAU you made me wait 4days for a 2nd @telstra techguy! He came and went, made a wrong call re my cable issue without consulting me, and now I’m being told I have to wait even longer. IT’s BEEN OVER FOUR WEEKS!!! PLEASE get him back NOW or I’ll complain to @TIOAustralia

In the pursuit of decency and fairness can I publicly thank Jeff from @Telstra for fixing our internet issues.

@vogrady2132 @RobbiePHannan @Bukumbooee @NickRossTech @delpjm @Kynes3 @Lellane @ABCmediawatch @Commsday @StevejCbr @jonaholmes48 Oh it’s great out in North Balwyn. Numerous addresses in our str have Telstra connections but don’t appear on NBN list. I got address added after a query at NBN booth in Doncaster. Then it disappeared, got it back but NBN site says no service till next May - next door has NBN!

@Telstra when I was connected with cable, I can stream anything with no problem, since changed to NBN streaming live sport is horrible!

@Telstra I have already opened an account with another company. I just needed to vent my frustrations with what remains of this once great Australian company. You made 3.6 Billion last year How about settle for 3.5bil and keep your Australian workforce and quality of service. Shame

@Telstra No thanks. I have been through this process so many times before and it is way to painful. You have made so many Australian workers redundant, outsourced entire workforces and the quality of your product and service has suffered greatly. I'm out.

@Telstra It is still under investigation, my 4g backup is absolutley useless and this has to be the 20th outage this year. I do not want to spend hours on the phone trying to get compensated for this. I'm done. Telstra disgusts me from a moral perspective as well as service. I'm out.

@martinud @AndyMaherDFA @Telstra At my work I get my guys to do that. Trying to get automation through apps, tracking etc like Uber. Unfortunately things can change though / emergency jobs get thrown in, delays on site. So never always straight forward

@Telstra Have spent hours already on the line to customer service staff. They’re follow up has been poor.

Ok @telstra. Thats it. If the issues with foxtel and hfc internet in the 3165 vic area arent permanently SORTED by 12.00 12/06/19 this is going to the TIO. Had enough of lost business hours !.

holy **** have I not missed trying to talk to @Telstra. The voice-guided menu is absolutely atrocious.

@Telstra Yeah it’s switched over. The 4G is woeful though. And I don’t want to wait until Wednesday for a fix

After 45 minutes, the only option to fix an unusable @iPrimusAU connection is to switch to a Huawei modem 🚫 or pay a $181 early disconnection fee. Technician trying to tell me that it’s my building that’s the problem, yet my new @Telstra connection has been working just fine 🤔

@Telstra 4G In TULLAMARINE is Very slow sometimes switching to 3G, Speedtest was at 21.2

My mobile internet is braking down ..I tried calling the customer care but they keep on suggesting me basic trouble shooting tricks but it's not useful.. @Telstra

@Telstra So being told by your colleagues tonight that there is in fact NO case manager assigned to this complaint. A simple callback to get an update is not boding well!

@Telstra I really need to speak to someone in Australia that can help me with billing and account issues. It’s been 2 weeks and I still can’t get this fixed. Contact centre is telling me this is impossible. No onshore contract exists. Surely you can help.

@Telstra They said two things: 1) they were the highest management I could speak to about my complaint. 2) I would get an email summary of what happened. I reckon number 1 is a lie and I know number 2 is a lie

I had my mobile with Telstra but had reception issues at my house as it's an old tower the network uses. They wanted to install an antenna at my cost. I changed to Optus and no problems

So Telstra had another internet outage. Perhaps it's time they employed more people instead of sacking over 2000 which the sharemarket applauded. As a shareholder in them I'd sooner see better customer service then higher dividends

@Telstra really poor customer experience when it's now two weeks when I lodged a now missing complaint on why I started receiving unsolicited SMS marketing. Five calls by me, none from Telstra and poor record keeping #customerfail

@Telstra So I tweet because I have spent 2 hrs and 45 mins trying to get my internet connected and @Telstra has stuffed up so do.m you think I want to now spent more time with this. I would like and email option or I will our complaint in through alumini

@AussiSassyGob Telstra are the worst.

@Telstra After 6 calls, and promises after each of them a case manager would contact me within 48 hours, over the course of 3 months; I have now been on hold for a further 2 hours trying to get your billing mistake resolved. The worse customer service in Australia!

@Optus your customer service sucks... nearly getting as bad as @Telstra and that takes some beating....

@jendudley Telstra told me to stay on cable as they can guarantee better service

@Telstra and your service and customer service is some of the worst I’ve ever dealt with!

@Telstra seriously you’re an absolute joke of a companythis is the third night in a row my internet has been down and then on top of that you’ve got to pay to enable port forwarding

I’m sure I speak on behalf of many Australian @Telstra customers when I say they’re customer service is an absolute disgrace. I don’t know what @andy_penn & his team are telling the off shore workers but it’s clearly a concern. Telstra’s rating should be that of 0 these days

Ps. I’m using a Telstra service to send this tweet @Optus

@Telstra your solution of having a 4G sim in your routers for when the internet down is completely redundant when it runs at 1mb/s

Having to snarf my wife.s personal hotspot coz @telstra ADSL is so ******! We’re being duck-shoved onto @NBN_Australia tomorrow! **** @TurnbullMalcolm and @TonyAbbottMHR for completely ******* up a good idea! You two are so ******* stupid!#nbnfuckup

God dammit @Telstra. My cable internet has been down since Friday! Up until tonight, no outage has shown up on the outages site, although that’s NBN and says scheduled maintainance. On top of that, for some reason 4G is running at 2Mbps.

@SP_10 @Foxtel @Telstra just as bad with their shitty reception when trying to stream league pass on your phone. 😡

@Telstra Sure. And as the guy who was responsible for ingesting every cell tower ping in the Telstra network for CTO Big Data Location Insights, and what I had to do deal with for lags and bursts, let's ask Julian Butler. Tell him it's D808445 calling

@Telstra And provided it’s longer than usual or fails to resolve within a reasonable time frame. Anyway appreciate your support, thanks!

@Telstra And it appears to have resolved now, but it would be nice to get an heads up like a text that we used to for an outage, even if there is an intermittent issue.

CC'ing this thread to @Telstra because they never seem to sleep ;)

1 hour and 20 minutes to cancel my @Telstra contract! Absolutely worth it.

@Telstra I did Check-out your outages page and it said ‘NO OUTGAGES’ ... that’s why I contacted you... everyone just fobs it off and blindly believes ‘the system’. Your Outage Page sucks and is often not up to date!!!

@Telstra Ok 45 minutes wasted to find it is actually an outage at our exchange...’to make my NBN faster and better’

@88888sAccount Telstra. You need VPN to do anything on that PoS network...

@Telstra every few weeks you turn back on my voicemail. I don’t want one. I’ve never wanted one.

This Telstra outage is extremely frustrating but also outlining just how much I rely on the interest 🙄 #Telstra #overitnow #internet

NBN connected my service yesterday. Today, I have two modems, a wiz bang little NBN box and I CANNOT ACCESS THE INTERNET...and both Telstra and NBN don’t want to know about it and point the finger at each other.I have joined the NBN ***** Community!

@drewciferNZ @phazzles Issue is, it’s for the elderly, so Telstra might be a better option in this instance as the 4G backup won’t leave them with no phone if an issue arises with the internet.

@Telstra I the only service Telstra provide me is my mobile

@Telstra I haven't had a chance to call. I think it's still happening although I haven't had an incident since getting off a plane in Oslo half an hour ago...

@asteris @Asher_Wolf Something is up today. Things were very slow over Telstra some sites not even loading, but connecting through AARnet to the same services works perfectly.

@Telstra Hi Shannon, It has been happening for the past week or so. Very consistent at around 5:45pm everything returns to normal, but before then it’s slow

@Fifteenie_ if your on telstra between 7-11pm your speeds are slowed down with higher ping naturally on there end some providers have peak time speeds

THEY BLOCKED ENCYCLOPEDIA DRAMATICA AS WELL **** YOU TELSTRA

@PatsKarvelas I lost my job at Telstra 6 weeks ago my wife lost her job today I have a mortgage 2 young kids . Do you think for 1 min I care about the crap you dribble on about .

@V1DEOJAMES @nlightn4 @Telstra There were tects just at different times of the brids falling falling and dieing there a reson the country that built it made it illegal in their own country Israeli is using it as a test and a weapon technology that can track you down to where you sleep with your phone the E.U1/

I DONT KNOW HOW MANY TIMES IVE COME HOME TO THE UPDATE SAYING IT FAILED BECAUSE OF THE SHIT ADSL 2+. GET YOUR SHIT TOGETHER TELSTRA

@Telstra Some farming areas have no or little signal with the bare minimum of 3G network and you have 5G for the city folk. Unbelievable.