Is Telstra having an outage in Elsternwick, Glen Eira, State of Victoria?

@Telstra service down again and the wall plug powering my Router literally blew up! Freaking f’ing dangerous! I have an idea-all Telstra NBN feeds should be monitored and for every time it drops out a % of the monthly fee+ penalty should be deducted.

@Telstra What a wonderful scam. I spoke to Optus yesterday and they claim that downtime is automatically not billed on all plans. I'm getting sick of the Telstra model of high rates and high effort to get basic services. Sure, you'll rebate, but the burden is on the customer.

@Telstra For the first time ever the outage page has an outage listed! Expected resolution time ticks down to a couple hours left then back to 2 days... So it's not very useful. It hasn't moved off "Investigating" and I know that you don't investigate faults on the weekend.

Hi my Adsl internet not working. I raised s complaint with reference no 169716935. However, no action has been taken so far. 2 days. No calls. No call center picks my call @Telstra

Second time in a month @Telstra has broken the cable service in my area on a Friday afternoon then doesn't work the weekend to fix it. Some of us do work weekends, some of us work from home.

Getting an email for my @Telstra bill that it’s due and I can pay online when in fact I’m not with a Telstra service. 🤔🤔🤔

@Telstra @MichaelWestBiz I now face down the NBN in my street. This is what is known as a lost cause :(

@t_coxsen @Ausshot3Dave @Telstra @MichaelWestBiz At the very least you shouldn't pay for what you have never received.

@t_coxsen @Ausshot3Dave @Telstra @MichaelWestBiz I've often wondered why as consumers we don't get refunds for breakdowns in service. So many times over the years phones & or internet are down and we get no compensation.

@Telstra My cable internet has been out for almost 24hrs. It’s acknowledged but there has been no reasons given. Any help would be great.

@Telstra has a known issue with their crappy @bigpondmovie app with streaming to chromecast but they are more than happy to let people continue to spend money to try to use it and will only give you a “credit “ on the same platform which is useless. #notgoodenough

@Telstra When the NBN finally rolls out we will have the really poor cabling that has been botched in redone and more than likely a different provider.

Trying to get customer service from Telstra, like trying to get a 100 opening partnership in Aus cricket. Impossible

No internet for 36 hours and counting = worst nightmare for kids on school holiday 😩@Telstra

@NBN_Australia The NBN actually works really well at their house. Just the problem was they went offline with no internet as Telstra switched them over with no plan or consultation.

@Telstra Yes, I already spoke to them (that’s where I got the resolution date of 28/12) and received a small data allowance bump to one device - that helps me but does nothing for the rest of my family. I’d rather you just fix the issue tbh.

@Telstra Premium price for a premium service, ha.

Holy shit AirPod are out of stock everywhere. And I mean everywhere except the apple stores. @telstra @optus @Officeworks @JBHiFi @myer like Jesus.

Either Santa accidentally unplugged the NBN in the western suburbs or @telstra picked a terrible time for an outage!

So multiple reports of no nbn internet (or voip landlines for that matter) in Victoria and Tasmania for over two hours. Hold times of over an hour and a half, no online chat agents available, and most importantly no acknowledgement of the problem @telstra @andy_penn

@Telstra Thanks. No not a thing on the page. It looks like you have a major outage on in Victoria / Tasmania if you monitor Twitter. Not sure I want to be on hold for another hour with your tech support, so I will trust your tech team are on it.

@gmar69 @Telstra Yep. Exactly the same. Something is broken on the Telstra end 🙁

This is the first time since I’ve been a customer of @Aussie_BB that I wish I’d gone with @Telstra. No broadband, on hold for 30 mins and it’s clear there’s literally only one person working the phones. Awful.

@PoroMark Could be. Telstra has shit maintenance. After my time though and telecommunications ain't power distribution. A different level of tech entirely.

@Telstra Brunswick store sucks. The representative doesn’t trained enough to deal the customers and provided misleading information.

@Telstra They offered nothing but scripted responses & informed me that it’s been escalated to their supplier. I asked if they considered 2wk with no internet & no alternate option in the mean time acceptable & they just avoided the question. I’ll talk to customer service tomorrow.

Dear @Telstra I am your customer in Australia and this man is glorifying massacre of innocent civilians in my native place Kashmir by Indian army, he is your employee, please sack him or I will give up my connection tomorrow.

Dear @Telstra I am your customer in Australia and this man is glorifying massacre of innocent civilians in my native place Kashmir by his army, please sack him or I will give up my connection tomorrow.

@JoshuaPocius @Telstra Same outage here and comms has been atrocious. Just left waiting and watching the sad flashing WAN light on my modem.

Day 5 of no internet. This isn’t a social experiment it’s another fricken @Telstra @Foxtel failure. Atrocious service. So called Foxtel “Case Management” team completely ignore emails. Resolution date keeps moving out every day. Day 7 is goodbye and good riddance to Telstra.

@FuzzyManBoob1 @RogersHelps I’m still affected. The resolution time just keeps moving further out everyday. No cable internet since Wednesday night. @Telstra @Foxtel Case management team is a joke. One email three days in that they say you can respond to but totally ignored. #TelstraFail

@JeremyScrivens @Telstra Jeremy, I feel for you I really do but this is 100% an NBNCo problem and why I refuse to transfer my service to their network. It is also hurting the reputation of service providers like Telstra, who get stuck in this bullshit vortex.

@Telstra I have no idea. A case manager was supposed to be assigned - no contact from them. According to your call centre can’t help

@Telstra booked your move service on 7 Dec for connection on 19 Dec. Modem to be delivered 10 Dec. called today : oops we did not send it. Will take 3- 5 days but no guarantees. Likely to be w/out internet during Xmas #telstrafail #Grinch #failstra

@Telstra your app is shit for payments! I paid the bill 1 day late in the app. Next day you send me a text to pay cause I’m late. I go into the app, no evidence of payment, so I think I stuffed up and paid again. Now it seems I’ve paid it twice! #telstra #fail

@Telstra our business router is offline and our backup 4G units not running #responserequired #service

@Telstra Thanks for replying but we got a reply from bigpond that they know about the issue with chromecast and gave us a credit for a service we can’t use. 👍🏻 Aussie services are a joke sometimes

@10footinvestor Micro caps dude ....only thing worse is a bad mega cap like Telstra

@Telstra Not good Tim. I have a Telstra phone. I got it from one of your shops. I have a direct debit. That’s the extent of our relationship. I don’t want to go to your website and try to guess passwords etc. I never gave you permission to sell me more stuff. So kindly remove me.

@Telstra The 3 times I've visited that page in the last year it always says "no problems" and when I call a customer service rep is able to confirm there is an outage in the area.

@Telstra hung up after 40 minutes on hold. Internet outage for the last 5 hours. Outage website says no issues. Finally updated to acknowledge an issue and the details are wrong. All of this for the 3rd time... Your sleazy business strategies really get me mad.

Requested Telstra to just disable visual voicemail and activate standard voicemail but they managed to **** that up too — but they fixed visual voicemail in the process! #winning #butuseless

Ever since recontracting my phone with Telstra a month ago, my visual voicemail hasn’t been working. Four calls to Telstra for support — the most recent time they claimed it was a “known issue on the iPhone XS” and that I should call Apple (which is obviously BS)

@Telstra Just following up on this. I never did get around to calling, however a couple of days ago a thunderstorm caused a brief power cut, enough to reboot electrical devices. I suspect that this caused your equipment to also reboot, and now the speeds are back to normal.

Good Old @Telstra a telecoms company that doesn’t provide a telephone number to call when there’s an issue, just online Redirections left right and Centre. What BS is this.

@Telstra the log-in and api for Telstra Thanks Movie Tickets is broken. You might want to check it out.

Telstra’s cable Internet is worse than a 3rd world service can’t even load my apps on my Telstra TV what a heap of shit

@Telstra well @telstra that depends on who you ask in your customer service dept. fixed line is not working due to "provisioning" which seems to mean its been in a queue for 4 weeks even though im assured its been escalated

@FergColeman @Telstra Cal the TIO Telecom Industry ombudsman and register complaint. That can work as escalates inside TELSTRA

wow @Telstra. a month since have moved internet to new premises and still not working correctly. 3rd day on phone eating up hours. Customer service not only contradict each other on whats happening but actually lying on status to get me to go away. #CustomerService #fail

@valorin @Telstra They are completely incompetent. I have had so many issues with Telstra service department in the past. I gave them one last chance, but I certainly won't be going back after this contract is up.

@MichaelWestBiz @Telstra Bookies are giving odds on which gets solved first : your internet issues or the US Government lockdown. This is going to be a close one if not a long drawn out affair either way.

@Telstra It’s your Canberra one, the outage wasn’t long, but data speeds were slow

Sigh, phone call from @Telstra complaints team. I explained my complaint and what I needed help with. They then proceeded to do EXACTLY the same thing the Live Chat support reps were doing that caused me to make the complaint. So much for listening to me...

3G area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

@Telstra has legit the best customer service out there I didn't expect them to call me about my plan and the phone swap over. Legends

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

@makq_makq Hi there, if you are unable to resolve your complaint with Telstra you might want to consider contacting the TIO. The TIO provides a free dispute resolution service for customers having issues with their service provider. Feel free to contact them on 1800 062 058.

@MichaelWestBiz @Telstra I had the same problems with Telstra 16 years ago and ditched them and also Vodafone for Optus Other than about 3 outages for an hour or so max I couldn't be happier with Optus Telstra have always been an embarrassment God help us if Telstra purchase the NBN