Telstra Outage Report in Fernvale, Somerset, State of Queensland
Problems detected
Users are reporting problems related to: internet, phone and e-mail.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Fernvale, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Fernvale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 08: Problems at Telstra
Telstra is having issues since 09:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map Near Fernvale, Somerset, State of Queensland
The most recent Telstra outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Brisbane |
Phone | |
| Brisbane |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
||
| Brisbane |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Fernvale, State of Queensland
Latest outage, problems and issue reports in Fernvale and nearby locations:
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Lisa
(@skwirezee) reported
from
Brisbane, State of Queensland
@Telstra your messaging service doesn’t work; I was in hold and the call was disconnected at your end; I have been into the Telstra shop; and am on chat for over an hour with 3 different agents. Still no help and no internet. We need it for our work!!!!
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D
(@etredoo) reported
from
Brisbane, State of Queensland
@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus
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D
(@etredoo) reported
from
Brisbane, State of Queensland
@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than a week!! No text messages back and forth for 6 weeks just damn amazing service! @Telstra 6 weeks of bullshit text messages vs 1 week and NBN installed #yesoptus
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Lisa
(@skwirezee) reported
from
Brisbane, State of Queensland
@Telstra @Telstra guess what? A Telstra worker disconnected our service, even after explicitly going through what we needed. Several times. It ended up taking nearly 2 hours to undo the disconnect notice. AND still no internet as at this post.
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Lisa
(@skwirezee) reported
from
Brisbane, State of Queensland
@Telstra @Telstra sending me to a messaging link that DOESNT WORK is not helping.
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Lisa
(@skwirezee) reported
from
Brisbane, State of Queensland
@Telstra @Telstra update: still no internet. Rang support again, they tell me it will 24 to 48 hours. We work from home. Yes even on weekends.
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Rahul
(@wildnez) reported
from
Brisbane, State of Queensland
@Telstra Everyone out there.. dont waste your time on Telstra. Their customer svc is not in Aus and it only exists on msgs, no live human to speak to. They make promises and then conveniently forget about it. They sign contract and never fulfil it.
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Jordan Millar
(@jordanmillar) reported
from
Brisbane, State of Queensland
. @Telstra really has the worst customer service of any business I have had the misfortune of dealing with. Nearly 4 hours trying to get a status on my account on their “online” chat. Been asked the same ID info multiple times. Shocking.
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Michael Mac
(@Salvete02Mac) reported
from
Brisbane, State of Queensland
@VaniaL1970 @StevenJMiles @Telstra Irrelevant to the issue ..... think not be prejudiced.
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Rahul
(@wildnez) reported
from
Brisbane, State of Queensland
@Telstra Yes you have let me down
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■■PAUL■■
(@PaulRaidersGuy) reported
from
Brisbane, State of Queensland
@Telstra No reply Telstra..about as bad as the online chat help...reply back to them and they take 10 mins to get back to you.Not happy! Obviously they are dealing with various customers at once..not good customer experience..no care factor!
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Rahul
(@wildnez) reported
from
Brisbane, State of Queensland
@Telstra Right now, the new timeslot for your technician’s visit is October 15, between 10am and 2pm. However, I just missed a call from your customer service about the appointment. I tried calling back on the number I and with the options I was asked to choose but redirected to txt msgs.
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Rahul
(@wildnez) reported
from
Brisbane, State of Queensland
@Telstra your customer service team is highly incapable, get rid of them. My new NBN order has been revised 4 times already without my input. And now the technician’s visit date has been changed without any notice. Are you guys interested in signing up new customers at all?
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Peter Jones
(@darkphoenix_68) reported
from
Brisbane, State of Queensland
Hey @telstra, our Velocity broadband has been out for several hours in South Brisbane. Website says no outage? Any news on what’s happening?
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Rahul
(@wildnez) reported
from
Brisbane, State of Queensland
@Lee09737503 @Telstra Not sure how the technician not showing up for appointments is related to customer svc being overseas. And Telstra is not the only company with call centre overseas, TPG and some others are overseas too but they are not sloppy. Cheers.
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Jonty Hare
(@jonty_hare) reported
from
Brisbane, State of Queensland
@Telstra recently visual voicemail on my iPhone has stopped working, I haven’t changed anything and Apple can only put it down to a carrier fault. Your service agent tells me I need to pay $5 a month to get it back??
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■■PAUL■■
(@PaulRaidersGuy) reported
from
Brisbane, State of Queensland
@Telstra Your online chat service stinks...staff taking ages to reply.We have our NBN modem already.Its taken hours to get help and after being customer for years...want to change to NBN.its 10.38 & and want this done now..have to be up early for work!
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Lisa
(@skwirezee) reported
from
Brisbane, State of Queensland
@Telstra @Telstra it is now Sunday, still no internet. Still no real help, just going over old ground. Abysmal.
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Rahul
(@wildnez) reported
from
Brisbane, State of Queensland
@Telstra Like your team has done with my new NBN order which never arrived along with your technician after 3 appointments.. and your pathetically incapable non-existential customer svc.. only implies that Telstra has lost interest in selling new business.
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Stephen Humphreys
(@shumpty77) reported
from
Brisbane, State of Queensland
2 and a half hours messaging @Telstra to try and sort out a business internet connectivity issue (because it is impossible to get someone on the phone). Appreciate these are difficult times but I asked a yes / no question all that time ago and still haven’t got an answer. Joke!
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Scratch.
(@Scrxtchy) reported
If you're wondering how bad Vodafone is, I haven't had an internet connection since 9am, even at Mildura I'm Roaming. I get calls but no internet. When I'm not on WiFi, I'm hotspotting off a telstra sim
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💧Delma VoteYes
(@delmaclifton) reported
@geebeeWA @Telstra I got a bill from them once for damage the cows did to their poorly buried line - on the property across the road!
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maria greene
(@maria_greene) reported
@telstra which genius changed the payment system for mobiles? Used to press Pay Now. But just to annoy us you now require us to login with a username and password. Just how I love to waste time! Tried to complain via 'positive feedback'
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💧 Deb Cansdell 🌱
(@DebCansdell) reported
@Telstra The issue is that the whole suburb is affected We need a Telstra Case Manager to a) advocate with NBN b) liaise with ALL affected customers c) stop dealing with us individually with NO consistent information or advice
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Mary Munro 🇺🇦😷🌏⌛🔥🧡💚🤎🖤
(@AussieMaryD) reported
@CoastlineSA @AmandaRishworth I used to handle my Mum's govt issues, and Telstra etc. Feel your pain. There are much better ways to run these depts. I am sure the inbuilt difficulties are based on the concept that a certain percentage of people will give up on claiming their full eligibilities.
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Dinesh
(@Deetray) reported
@electricfuture5 What would Telstra sell if this happens? For too long Telstra has been saying they got the best coverage. If this happens, every corner in the world could be covered, albeit probably not at the best speeds but you could atleast make phone calls in an emergency.
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Tom Ryan
(@tomr3123) reported
@delmaclifton @Telstra @NBN_Australia Telstra never cared & NBN has abandoned care.
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Sean Nicoara
(@snicoara) reported
@Telstra Ah no thanks. I spent over a year trying to get answers about my house becoming a black spot after the towers were upgraded to 5g. The solution given by Telstra was to purchase boosting equipment out of my own pocket after admitting fault.
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Yug Nivek🐀
(@YugNivek) reported
@WhistleOut_AU My Telstra Premium NBN for which I've paid since NBN was available. Was faster, however, I received a message telling me my area was not capable of the speed I supposedly had, in fact was only capable of about 50% of it. The very next day it became so slow I cancelled Netflix...
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💧 Deb Cansdell 🌱
(@DebCansdell) reported
@Telstra Thanks. It would be really good if you could escalate it, ask gor a case manager for all of the affected Telstra customers. We are all reporting the same problem, doing the same dance, as individuals We all know it is a NBN system prob NOT our home modems Optus great Telstra NOt