Telstra Outage Report in Frankston East, Frankston, State of Victoria
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Frankston East, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Frankston East and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Telstra
Telstra is having issues since 01:40 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (42%)
-
Phone (26%)
-
E-mail (20%)
-
Wi-fi (8%)
-
Total Blackout (3%)
-
TV (1%)
Live Outage Map Near Frankston East, Frankston, State of Victoria
The most recent Telstra outage reports came from the following cities: Melbourne and Mile Bridge.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Melbourne |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
||
| Melbourne |
Phone | |
| Melbourne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Frankston East, State of Victoria
Latest outage, problems and issue reports in Frankston East and nearby locations:
-
Ahmed Khalaf
(@aykay8) reported
from
Melbourne, State of Victoria
Forget the banks - we need a royal commission into telcos and their horrendous customer service 🤕😤 @Telstra
-
Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
@Telstra Kathy, I have been promised many, many call backs that never happen. For the last 3 days I've been advised a return call "as soon as the system is back up". Hasn't yet happened.
-
Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
6. @Telstra says cancel the order and reorder and all will be fine. 7. LOL only joking the say after two weeks. 8. @nbn digs up our nature strip and three of our neighbours' strips. Lays cable 9. Telstra attends and says NBN has done a shoddy job.
-
Steve Scicluna
(@stevescicluna) reported
from
Melbourne, State of Victoria
@ElysseMorgan Same thing happened to my non-existent Telstra internet service
-
Tully Smith
(@TullySmith) reported
from
Melbourne, State of Victoria
With @ceda_news Director @mcam39, @telstra CEO @andy_penn predicts that the biggest inhibitor of future tech such as autonomous vehicles, will be regulation and issues around liability #futureofwork
-
Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
@Telstra Here it is Tanasha. SR 1-1828660335430. Good luck. I hope you can help where so many (SO many) of your colleagues have failed.
-
Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
@AttardMon @NBN_Australia Apparently not, Mon. We're in "transition phase" so although @NBN_Australia has responsibility for the infrastructure, @Telstra is still managing the service but has to defer to NBN for any works. As you can imagine, that works well.
-
Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
30. @Telstra sends a number of flippant, unhelpful and glib responses to this string. "Keep us in the loop" + "sorry you have not received the service you expect" + "understand your frustrations". S 31. Still no response to fast track request. 24-48 hours is now 6 days.
-
Lex: Currently forging a doomed lighthouse
(@LexPlans) reported
from
Melbourne, State of Victoria
Hi @Telstra my internet was supposed to have been set up today and I found out that the modem sent out has a known firmware issue. Very frustrating
-
Madonna Buiter
(@MadVet2000) reported
from
Melbourne, State of Victoria
@Telstra Maybe some service and call backs to resolve complaints to your retail customer's would go a long way....
-
Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
@Telstra Angela please dont bother. This is a complete stuff up. I will leave it to the Ombudsman to fix. I have no faith in @Telstra .
-
Gary collie
(@royboygash) reported
from
Melbourne, State of Victoria
Why in this world of the Internet can an Aussie business in a new factory wait Seven weeks to have the Internet installed.. because Telstra has off shored it’s customer services & the local council chanced the business estate’s addresses on the day of install @billshortenmp
-
Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
37. Still no update from @Telstra. No return call from case manager. No return call from customer care champion, no update on 2- application (lodged 9 days ago), no update on fast track application lodged 10 days ago).
-
crash-in-dirt-later
(@ajft) reported
from
Melbourne, State of Victoria
Ah the simple joy of stringing along the Indian accented "Anna Smith" from "the technical department of Telstra, your internet service provider". Made it to 4 minutes before she hung up on me. #telstra #remoteaccess #scam
-
Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
36. @telstra can't provide me with any update as their system is down. Perhaps they're having trouble with their internet access.
-
Madonna Buiter
(@MadVet2000) reported
from
Melbourne, State of Victoria
@Telstra Absolutely, was promised a priority call back within 24 hours last Wednesday..... 2 hours on the phone this issue has been ongoing for over 3 months... still not sorted, unless I call, all I get from your copmlaints dept is *crickets*!!
-
Stacey Murray
(@alfalfasocial) reported
from
Melbourne, State of Victoria
39. Called Case Mgr - not available. Called Case Mgr appointed to handle Ombudsman complaint - not available. Emailed customer service champion - no response. Happy Monday @Telstra .
-
cartesian self boy 🧠
(@zzap) reported
from
Melbourne, State of Victoria
I requested a credit transfer from one @Telstra account to another THREE weeks ago and it never happened. Apparently their “credit transfer tool” is broken but no one bothered to get in contact with their affected customers (me) about it. Thanks, Telstra.
-
Heather Marie Little
(@heathermarielit) reported
from
Melbourne, State of Victoria
No WiFi for 48 hrs, on the phone for 45 mins yesterday, was promised a call back this morning - never happened. Now been on hold for over 45 mins after advised of a 12 min wait! Terrible customer service from @Telstra Also your hold music is dire. #badcustomerservice
-
Monicasmeow🐈
(@monicasmeow) reported
from
Melbourne, State of Victoria
@ShaunHodgins @AltoCarol @crownsfive1 @billshortenmp Yeah I don’t agree. One example, Telstra would never have been sold off. Telco infrastructure would have been maintained and upgraded. The NBN may not have been required and thus we would not have had to buy back and rent infrastructure that was previously owned by the tax payer
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Louis
(@louis_oneilll) reported
@Telstra Nope - The two hour discussion was a waste of time. I was trying to get the excess data charges removed from my account as my NBN has been out for a week due to storms and Ive had to use mobile data while working from home. Your representative kept trying to fix my Wifi instead.
-
Scotty
(@Cool_Scotty990) reported
@y_ev_ @sydney_ev Although the comms in the Gateway one is 3G, so there will be no Mobile network when Telstra shut it down next year.
-
Terri Carr
(@Terri_Carr) reported
No Viktor, no new appointment, the problem has always been with the modem but my 4 hour plus chat, is now beyond a joke…. I want to pick up a new modem from the Telstra shop and not be out of pocket…. Not difficult but apparently it is for a multi National….
-
Caleb Odgers
(@calebodgers) reported
When will @Telstra give us a good nbn network that’s worth paying for? Constantly dropping out, even when 1 person is on the wifi
-
🐠 Wanda 🐠
(@fishy_wanda) reported
@Telstra Hi Greg, I really appreciate you trying to help. However, the account is under my mother's name, she can't call. So each time I've tried to call it is usually after work or during my break.
-
Tim Brown
(@ecovr3d) reported
After an hour of the telstra app trying to "troubleshoot" but failing because nothing on the app works without internet. My internet started working again. And then another hour on chat with a support person and it seems to be working for now. Hope it continues
-
Brad
(@brad30three) reported
@bones_mc_coy @Telstra @Pink I don’t understand why they couldn’t just send a presale code to Telstra customers, and let us use the Ticketek site instead. Its not amazing, but a hell of a lot better than THAT ****
-
Chapter 5, you can’t have it both ways.
(@03notnakamoto) reported
I did have a Taiwanese female friend who I never dated. Cash in hand job with Italian guys in Adelaide. Sinus surgery in Adelaide. Work in tsa for Telstra and origin energy. Moved in with Amy.
-
Pwoiter
(@pwoiter) reported
@Telstra Not sure how many people work for Telstra, but I think I spoke to most of them in the last month. Wouldn’t wish this experience onto my worst enemy.
-
KRiKiT
(@KritKitney) reported
@Telstra The signal light is commonly orange, but we haven’t seen the online light off before. I had just reset it b/c I was having trouble streaming.