Telstra Outage Report in Gundaroo, Yass Valley, State of New South Wales

Hey @Telstra 3 “experts” with 3 hours of “gold” help, 3 attempts to pay an auto payment YOU screwed up, service still suspended, 3 hours of “oops something went wrong”, a 65 MINUTE PHONE WAIT, 4 people who cannot use services we’ve been paying for for 10 years. Absolute joke.

So #Telstra is throttling the internet again in MACGREGOR ACT. Really a big problem for those of us who work from home.

@MarkusMannheim No. In fact I think @telstra has deliberately let it run down hoping that the @actgovernment will be gullible enough to throw money at it.

So, @Optus put up my phone bill because 'inflation', but has done nothing about my complaint about having no coverage many times over the past 4 months. I guess it's back to @Telstra for me, but I don't hold out much hope it will be better. Duopolies suck.

@LifeTimeCooking We resolved the admin issues (outstanding bills she can no longer pay herself, and a dead phone which Telstra *now* knows about). As for the washing: I asked them about it in Nov, but nothing has happened so I'll ring the manager on Monday with a stern voice.

@Telstra The service has now been miraculously restored… at last.

Spoke with Kate @Telstra who has provided the best service then transferred finally to another team and everything went downhill. I just want my elderly parents phone to work. Don’t message me as my blood pressure is through the roof @Telstra

@Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.

My only internet connection is with Telstra via my iPhone but that has only one bar in signal strength sitting in my room.

@MartinAnne139 @Telstra This is terrible. And in the run up to holiday season and in the middle of a pandemic….

@Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

On Telstra? Visual voicemail not working? No-one can help you? SMS "STATE" (without quote marks) to 125100474 I've been missing messages for weeks and no-one could fix it. FINALLY solved! #telstra #iphone #visualvoicemail

@RedFiddler Am thinking of switching to Telstra for mobile as coverage by other providers is crap when you travel regionally.

@DropTableFoxes @xssfox Yeah the biggest hurdle here in aus is the $$ of data. I keep a 5gb 12 month Telstra prepaid in my little android phone I use for radio stuff. But they are just too damn $$ for the extra. The haps are hard to get now - good for Aredn too

Trying to find the woman who lost her bridge, in the recent floods, NSW, in a remote location, no help from Telstra. Anyone know her?

@Telstra @telstra big thanks to Daniel in the Australian Faults Team who successfully resolved our phone problems after 3+ days of no phones. Great to speak with someone in Australia. Daniel listened and took action to resolve the problems.

@Telstra This is specific to my phone due to errors made by Telstra while trying to move my phone from one office to another. Please see ticket 07549342

@Telstra Hi @telstra our service is still down. No call. No follow up from your Australian based support. Please help.

@Telstra I think the reception issue has cleared itself up :) but traded it for a physical phone problem (volume for speaker in calls isn't loud at all). I'm on a plan with a @googledownunder Google Pixel XL

Seriously @Telstra your customer service would be laughable if I wasn’t so angry and frustrated with actually speaking to you. I just want a working phone which I pay you for 😡🤬

Are there fads with scam calls? Last 3 weeks have been Chinese speaking stuff and/or Amazon. Texting **** as well. We're now into Telstra internet - don't have Telstra. Seriously have had enough. Somebody fix it 😡 #auspol @AlboMP

Disappointed with @Telstra customer service. Told to make an appointment to buy a phone despite it being in stock. Another store couldn't serve me until the next day. Went to @Optus and though they didn't have stock, they were more than willing to help. Ended up buying on @Amazon

So I once again have no internet. @Telstra tell me to give them the billing account before they can help. How do I do that if I have no internet and the is not connect to my phone Some excellent logic here Telstra

I cannot believe how broken the process of getting connected to the nbn is. Or maybe I shouldn't be surprised. It's like @Telstra and @NBN_Australia don't need customers. Really.

Supposed to go into the office today, slept in but I've still got this cough kinda,so I'm like okay I might go in another day then boom, Telstra outage. Going to the office anyway but my anxiety levels are through the roof.

Hi @Telstra I have, for years now, attempted to have you send me phone bills electronically. I've filled in forms. Rang numbers, raised jobs. Yet paper bills continue. It's a bit much to bill me an extra $2 per month because your admin systems are broken. So, ombudsman next.

Looking back How I got into Big bang theory was weird. I working at Telstra jn SMF before and my very first ever call as a CC was an old woman and it took me time to get her issue down and resolve it (lol first timer). She kept going on and on about BBT of how good it was and

Given everything that is currently going on with customers cutting back on spending, is @Telstra really going to say no to me signing for a further 12 months to Foxtel bc they won't give a loyal customer the $99 platinum package offer??

Forced to have @Telstra, which means I'm stuck with 100Mbps down until upgrades. internet dies today, forced into 4G backup...check Telstra website for any issues with net and this is all I get; Reason: Unplanned service interruption Estimated restoration: 7:00 pm | 29 March.