Telstra Outage in Hampstead, Ipswich, State of Queensland

@Telstra @TelstraBcast why am I receiving bills from you? I am not even a customer, I do not use your services except for a pre-paid sim. See below: ACCOUNT NUMBER 2000 70685 8774 BILL NUMBER 163 0778 161

This is the second time this has happened. Last time, the technician said "someone must have accidentally disconnected the physical line at the exchange". What are you going to do to fix this @Telstra ?

@telstra review my chat support transcript and tell me why its not appalling, infuriating & utterly negligent. Phone line down 4 months. Kids can't dial 000. Your chat support ppl detect the fault and do absolutely nothing to resolve.

Someone remind me again please, but if I'm a Telstra customer, how do I watch @NRL @AFL streaming on phone? Is it still free or gotta go via Kayo? Did Telstra do anything for existing customers? Cheers

@manjusrii Not this year so far, but I keep getting obviously scam emails re a payment problem of my Telstra a/c.

@Telstra Still slow

@Telstra We were trying to connect a new cable adapter which we were given by Telstra because the performance of our old one was slow. The new adapter was not connecting but no one could tell us why. We have had to switch back to using the slow old adapter....

@Telstra we have been chatting with several of your support team officers since yesterday afternoon because of issues we are having our wifi at home and it seems IMPOSSIBLE to get a straight answer about what’s going on.

@Telstra: you need to address the level of stupid in your corporate structure. Alas, I’m contacting you again to repair the same silly problem. Why is this taking 6 months?

@jessdotceee It's a plan to get Kayo subscribers. For Telstra customer's $15 per month. Clearly a long planned move. But yeah harsh if FTA is your only option

@lucky703 @zanerednwhite I have only seen offers for Telstra customer's

@Primmy8 @zanerednwhite I have a Chromecast as well. Second hand Telstra TV seems to get better picture resolution

@zanerednwhite Yeah $15 you could use Chromecast screen resolution might be poor mine 780p. I got a Telstra TV gen 3 off Facebook marketplace there were plenty of Gen 2 for $35. Resolution seemed better. $15 month to month seems ok to me

@zanerednwhite Yeah that said Telstra customer's can get Kayo $15 per month and stream to your TV. I have set it up, goes ok

Talking to a Telstra technician about some upgrades to my data service hardware Technician: What's you landline number Me: no idea, never bothered to plug a handset in

@rubin_angela @Telstra someone needs your help.

A challenge for @andy_penn and the other execs at @telstra. I dare you to try and get support through your own support facilities and not the exec support team you no doubt have. I’m

@Telstra Greg! I apologize! But I tend to lose my temper every time we have contact. Suggestion: I believe there is a correlation between your mass-mailings (paper and digital) and your service line traffic. You might study the relationship and adjust accordingly.

@Telstra I have never been this frustrated with a company in my life! And I’ve reached an impasse with your level of stupidity. Seriously, I’ve been reduced to man-splaining your own tech to your people!

@Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month

@rtralphy AFL will never do a better deal than what they’ve done in the last two. Andy Penn at Telstra ****** shareholders for ~$200m cos he thinks ingratiating himself with Gill will get him invited to nice parties will not be replicated.

@Telstra been on chat for over 3 hrs and I’m not getting anywhere with my issue. I’m completely frustrated. I regret ever joining Telstra.

@Optus Did not help might have to give Telstra a go

The saga with @Telstra continues. I honestly wonder how bad it can get. Again, they direct me to "chat" and their chat don't say anything and it times out. Simply ridiculous.

@m1cuz @Optus fix ur servers don’t make me switch to Telstra

@andy_penn I live in Bondi and my phone loses 4G between Bondi Junction and the city all the time. I get 3G after leaving Bondi. I’ve reported this to Telstra 18 months ago - and guess what - NOTHING. Telstra network East Subs could have used a 50 million boost - oops. Too soon?

My internet service was disconnected. Thanks @Telstra, apparently someone said that I was trying to switch provider and nobody contacted me to confirm this. I just got disconnected, spent quite a while on the phone to find this out. I’m not impressed that this can happen.

@Telstra Our phone line has been down since Thursday am and the call centre guys say we don’t have a fault showing! several calls later we now need to wait until Monday for a technician. Not impressed.

Another quote: "It never occurred to me that #Telstra was #ripping_off #Indigenous_customers in other outback areas as well."

******* Telstra. Your message team is ridiculously useless. I spent 3 hours talking to this idiot who asked the same questions repeatedly and then decided that there was nothing wrong. Even though the NBN isn't working, and I have 4 'issues' when I ran the diagnostic.