Telstra Outage Report in Harcourt, Mount Alexander, State of Victoria
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Harcourt, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Harcourt and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Telstra
Telstra is having issues since 10:40 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Harcourt, State of Victoria
Latest outage, problems and issue reports in Harcourt and nearby locations:
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.
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Dave Hall
(@skwashd) reported
from
Newstead, State of Victoria
@Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Ben
(@iB3nji) reported
4) I call Wollongong Telstra Store & ask if I could change my order to a physical SIM & activate it in-store. They told me YES & made me an appointment at Shellharbour Store. I arrive, they couldn't find my order, after over 1+ hours I was told "we can't help, sorry"
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Ben Fisher
(@ben__fisher) reported
@Telstra Hi Jessica. I have already purchased a new iPhone 12 Max 512GB phone from Apple. Once it arrives I’ll transfer my data and return the lease phone and move to a non-contract SIM only service. I won’t ever bother with a contract with Telstra ever again.
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🦠 Evan The Masked Commuter
(@fictillius) reported
from
Sydney, State of New South Wales
Telstra really is **** in the Sydney CBD. Needed to download a file so tethered via Telstra mobile. It was going to take 2hrs. Switched to Vodafone mobile and downloaded in two minutes.
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Theepan
(@theepan2000) reported
@Optus Sorry, You need to become a leader in the industry like Telstra for me to say Yes.. Improve your coverage, speed, innovation, customer service etc.
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George S Basin
(@georgesbasin) reported
Hey @Telstra why is there no support for your products
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JT Photography and Digital Art
(@GraveWhisperer) reported
@telstra. How many times does it take for you to solve a problem YOU created?! I've tried 3 or 4 times now to get the CORRECT date of extension that telstra said it was extending it to, only for it to extend 1 day short. Then after numerous conversations with telstra people
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Bennett and Francis
(@BFSurveys) reported
Dead set @Telstra this messaging support system is complete **** ..
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Remote learning tech support (Retired)
(@RanTLaw) reported
@IllyBocean @macaulaybalkan I had the same problem with Optus not accepting the NBN was out. I can't count how many times they wanted me to troubleshoot **** when I could see the lights on the NBN router flashing away. Even Telstra is better than Optus and that's obviously saying something.
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Tanner
(@ltanner35) reported
@Telstra why can’t you ever seem to get your customer service levels up to a satisfactory standard. Every time I upgrade a plan, purchase something new etc, you always find a way to stuff it up and then take WEEKS to get anything rectified. #poorservice
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Lloyd Curtin
(@lcurtin79) reported
@ZTE_Australia doe your telstra 5g wi-fi pro mu500's ts9 external antenna connection accept 5g signal?