Telstra

Telstra Outage Report in Harcourt, Mount Alexander, State of Victoria

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Harcourt, State of Victoria

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Harcourt and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Harcourt, Mount Alexander, State of Victoria 03/28/2023 04:35

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • Internet 58.75% Internet
  • Phone 20.94% Phone
  • Wi-fi 8.51% Wi-fi
  • E-mail 6.88% E-mail
  • Total Blackout 2.65% Total Blackout
  • TV 2.27% TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telstra Issues Reports Near Harcourt, State of Victoria

Latest outage, problems and issue reports in Harcourt and nearby locations:
  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    For 2mths @Telstra have mishandled my order and follow up complaint. @andy_penn’s fixit team refuse to review all the material but they think a $60 “good will” credit is enough to make up for it. @MichaelAckland3 I really feel like a valued long term customer.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra It doesn’t seem to matter who makes the request. It all goes into the same black hole. You know things are bad when @andy_penn can’t fix stuff at Telstra.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra Email received from fixit team rep Tuesday morning AEDT. Replied Tuesday afternoon AEDT. Sent follow up early Thursday morning AEDT. Called midday AEDT today, got voicemail and emailed to ensure she knew I'd called and wasn't OoO. My initial complaint was submitted ~6wks ago.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra Thanks for the boilerplate response. I feel like a valued customer. The issue is the complaints team are unwilling not unable to resolve this matter.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra The specialist team never contacted me despite the message here that it had been escalated to them. So many failures from your side in handling this matter.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I wasn’t getting anywhere with the complaints team lead. I lodged a complaint with the TIO. They told me to work with Telstra to resolve the issue. The team lead is insisting I deal with the TIO. That contradicts what the TIO says you should be doing.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I can also give them the TIO complaint # when they contact me. The team lead I was dealing with insisted on sending more boilerplate about me emailing my DOB and refusing to acknowledge I’d authenticated over the phone. I don’t care who sorts it out. Email me a concrete offer.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @hipstergeddon @Telstra I finally found someone competent. Hopefully I’ll get a resolution tomorrow.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @Telstra I have suggested times she could call. She always calls at other times. She never calls back within the windows advised by colleagues. Email is the most efficient way for us to move forward at this point.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    JFC! I order new phones from @Telstra. I get 8 missed calls & a voicemail from Telstra Business Centres. I waited 12mins to find out Kelly wanted to tell me about their exciting products but she was busy with someone else. @andy_penn I feel like a commission cheque not a customer

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    @mattgillard @Telstra I’ve found chat is the best way to get shit sorted with Telstra these days. The transcript is very helpful in case of problems down the road.

  • skwashd Dave Hall (@skwashd) reported from Newstead, State of Victoria

    Telstra fuckups are like bad luck, they always come in 3s. I'm being billed for O365 with no warning previous free offer had expired. 10 digit account numbers allow access to different products compared to a 13 digit one. Getting an Apple Watch on a business plan is a major PITA.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:
  • adamthebrave Adam Moore (@adamthebrave) reported

    @Telstra I have no phone service even though it says I’m connected to 5G. Your customer service was going to send out an NBN technician? And now they’re saying they’ll call me in 24-48 hours? How? I have no phone service.

  • IndeedGentelmen Miss Speaker. (@IndeedGentelmen) reported

    @rkd993 Dude, as NDIS applicant I never had more frustrating experience than dealing with @billshortenmp 's office. I currently have five different reference numbers because those children employed in his office don't check or update any systems. #NDIS under ALP is like Telstra. #auspol

  • jamesphumphreys James (@jamesphumphreys) reported from Melbourne, State of Victoria

    @NBN_Australia @Telstra what does one have to do to get something fixed? 6 weeks of back and forth and nobody can sort the problem. Surely this can't be too hard.

  • frost_farms Frost Farms (@frost_farms) reported

    @Telstra A female that connected me with a tech and she said she was available until 29th for my complaint

  • voidt0uched fiery ☆ (@voidt0uched) reported

    @Yosh_Cries help telstra replying to this is so ******* funny to me

  • DanielCasey_CBR Daniel Casey aus.social/@DanielCasey_CBR (@DanielCasey_CBR) reported

    @clothedvillainy Try Better Life Mobile. They use the Telstra network.

  • stuccolath Artie Stucco (@stuccolath) reported

    @Telstra Why would they care enough to wait on hold for two hours? As far as they're concerned it's not their problem. It's mine. A better solution would be to connect me with whoever manages the appeals process for your internal email blacklists.

  • frost_farms Frost Farms (@frost_farms) reported

    1/2 @telstra Question, what has happened to good customer service? Dateline..Friday…got a call from a Telstra tech… told me to turn my phone off for 2 minutes and he would call me back

  • psaunder75 Patrick Saunders (@psaunder75) reported

    @Telstra No because I thought the IT team would want to see the error ocurring so the can troubleshoot it properly. Reinstall isn't a proper fix is it?

  • ross_hopkins Ross Hopkins (@ross_hopkins) reported

    @Telstra Hi! I spoke to someone yesterday about changing the delivery address of an order. They said I’d get a confirmation of an escalated case, but I haven’t received it. Are you able to help?