Telstra Outage in Karraganbah, State of New South Wales

Big **** off to telstra for somehow making my first gen nbn (fibre to the house baby!) slow as all hell

@Telstra Got this message today “Hi, you recently contacted us about the Internet issue on your NBN Service. We believe this is now fixed” Guess what....STILL NOT WORKING!!! #australiasworst company

@Telstra another day goes by and still not resolved......June 26 and no NBN. Entirely Telstra problem when by mistake they put “restrictions “ on the account but it takes forever to lift them. BTW was in credit when restrictions where wrongly imposed

@Telstra on going saga since May 9. @Telstra said to lodge complaint. Done. Good news @Telstra will be back in touch in 5 days time WTF!! I have made 18 calls, on 5 occasions had confirmation you guys stuffed my account but you had “fixed it” and still since May 9 not fixed

Gets better 19 calls later an hour after being promised for the 4th time to fix disconnected. No return call. Activated email return call an hour ago no return call. Should have a unit of MBA on @telstra called “how to lose customers “

@telstra credit management is a misnomer- deserve no credit and certainly can’t manage Invent debt when in credit- restrict services 27 June but still can’t lift the restrictions even though they acknowledge they made a mistake and should never had restrictions and was in credit

@Telstra are just plain hopeless. Have been trying since May to fix a Telstra “error”....up to call 46 and each time assured it is fixed. Even have emails saying fixed but still NBN speed 0.002!!! World class!!

@Telstra why is @NBN_Australia so slow tonight at 2.75kbs. Woeful. Two hours and still can’t download a movie that runs for same time.

Like clockwork.. it’s raining on the central coast so @Telstra @NBN_Australia is not working .. Set your watch by it ..

@albericie @Telstra24x7 They are both pretty bad. Optus are however more responsive when you complain. Telstra have an escalation system which looks good but I found it mostly window dressing. Sadly, we have a 3rd world system.

@Telstra Yes because every time it rains water gets in the node and we lose service .. @Telstra know about it and so does @NBN_Australia and no one fixes it .. no wonder you both have so many complaints

@Telstra No because every time it rains water gets in the node and we lose service .. @Telstra know about it and so does @NBN_Australia and no one fixes it .. no wonder you both have so many complaints

It’s raining so @Telstra’s @NBN_Australia is not working .. ho hummm ....

So @Telstra is it common practice to not listen to your customers, I’m trying to find ways of reducing my bill and customer service just kept pushing to sell to me a mobile plan. #notimpressed

@Telstra Ethan, I didn’t get into contact with your nbn team. But I’ve done a complete reset and working fine. I used to have no issues with my Telstra nbn/phone line modem in bridge mode and wifi off as use my netgear nighthawk. Looks like using Telstra modem in bridge causing issues.

Fix your service @Telstra so quick to charge your customers $15 late fees but can’t even supply a solid nbn and telephone service. Still no internet or phone after 4 days of on and off service. Will I get my $15 late fee back....doubt it!

@HuaweiFacts @HuaweiOZ I say companies in #Australia like @Telstra should use the money they are using on #5G and fix up the problems with #4G, in fact help those in rural areas get 4G

@Telstra Did the test, and it told me to call the support number, and they want me to factory reset the modem, so I'm gonna give that a shot tomorrow

@Telstra Well... kind of. I rang your support team at 2:20pm AEST, however your systems were apparently down, so my details were taken for a phone call back, which never eventuates.

**** you Telstra your service is garbage

@jindivik @Telstra Down like Telstra’s customer service (and NPS I suspect)

@jindivik @Telstra Can’t see...the lights are off...blackout you see...

Another week @Telstra without a proper service. No foxtel!! Now the excuse states there is a problem with NBN (which we don’t have yet) with no estimated time frame!

@Telstra Apparently it’s with NBN now so I have no idea when I will get a result this service has become just hopeless and dealing with the call centre you fast loose the will to live with the scripted answers and questions .

@jindivik @Telstra Just remember... moron end users never EVER know anything. 😜😜😜😜

@auspost guys. Returned a modem back to Telstra back in June. Had the receipt with tracking info on it but now can't find it. Is there anyway to track it down as they are sending us to debt collectors because it still hasn't arrived.