Telstra Outage in Karraganbah, State of New South Wales

Like clockwork.. it’s raining on the central coast so @Telstra @NBN_Australia is not working .. Set your watch by it ..

@albericie @Telstra24x7 They are both pretty bad. Optus are however more responsive when you complain. Telstra have an escalation system which looks good but I found it mostly window dressing. Sadly, we have a 3rd world system.

@Telstra Yes because every time it rains water gets in the node and we lose service .. @Telstra know about it and so does @NBN_Australia and no one fixes it .. no wonder you both have so many complaints

@Telstra No because every time it rains water gets in the node and we lose service .. @Telstra know about it and so does @NBN_Australia and no one fixes it .. no wonder you both have so many complaints

It’s raining so @Telstra’s @NBN_Australia is not working .. ho hummm ....

So @Telstra is it common practice to not listen to your customers, I’m trying to find ways of reducing my bill and customer service just kept pushing to sell to me a mobile plan. #notimpressed

@Telstra Ethan, I didn’t get into contact with your nbn team. But I’ve done a complete reset and working fine. I used to have no issues with my Telstra nbn/phone line modem in bridge mode and wifi off as use my netgear nighthawk. Looks like using Telstra modem in bridge causing issues.

Fix your service @Telstra so quick to charge your customers $15 late fees but can’t even supply a solid nbn and telephone service. Still no internet or phone after 4 days of on and off service. Will I get my $15 late fee back....doubt it!

Hey @Telstra there's a broken pit cover that I've reported. I'm going to make a tweet every day until it's fixed. You can't expect someone's driveway to be blocked by a barrier for 4 months. It's unacceptable. I hope nobody falls now that the barrier got vandalised last night

.@Telstra you have said it will be 24-48 hours for 4 weeks now and I still haven’t received a phone call. Your customer service is absolutely terrible. I’m canceling my service with you so I’d like a call back to find out where I send your modem back too.

@Telstra Looks like someone took the barrier down overnight. So if someone falls it's on you guys. Oh and I'm not calling the fault team, 3 calls already have lead to nothing

After my bad experience when getting an upgrade from the #Telstra shop, I suggest you get your break phone from another reliable retailer than @Telstra 👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡

@ardiL0L @Telstra fix it bricks

@ardiL0L But then when you try to explain that to Telstra they just try to get you to restart your ******* toaster to fix your issues

@Philip_Roper @Telstra Was never a fan of Police Quest. Kings Quest 3 was the best by a mile - I played that so many times, and fell off the path coming down the hill many times. Space Quest 2 was enjoyable as well. In fact, any of the Quests that were keyboard only before the mouse destroyed the world

@Telstra not Telstra fault after all, my apologies, it was my error, i accidently turned off WI-FI yesterday on the Modem itself during the 4G outage in Tocumwal 2714 yesterday

Great, now my bloody WI-FI doesnt work, thankyou @Telstra

7 months, countless hours of my life and more frustration than ever; still no resolution @Telstra