Telstra Outage in Kinglake, Murrindindi, State of Victoria

@Telstra @nickspinks Same issue here.

@Telstra Tried that. Tried on phone & PC. Telstra chat advised to use another browser - it worked with Microsoft Edge so you might have a problem with Google Chrome.. Thanks!

Glad my issue was resolved so quickly this time round! Thanks @Telstra.

Maybe if we don’t pay our bills, @Telstra might actually fix their network. Can’t use 4g because it’s trash and god forbid if you try and use the wifi. 🙄

@Telstra I wouldn’t recommend you to my worst enemy. Day 14 of no internet connection because you’re having “trouble”. It’s 2019 for **** sake.

Telstra is so shit 😡

@Telstra Already done. Apparently it can’t deal with how many people are using it and will take up to a week to fix. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

@Telstra We have been without service for 3 days now, no internet,phone and no foxtel. How can a provider such as yourselves be down for 3 days.embarrassing..we pay over 300 dollars per month as a package we will be expecting quite a substantial discount on our next bill

@kristoforlawson @iTnews_au @rycrozier Ive been getting 120 down for the past 6 years with Telstra cable. NBN should be using GB speeds

@Telstra @Foxtel is there an issue with service in the Blackburn South area in Victoria again. Second time this week.. pay 400 a month for bad service .. again

@xskinn @golly_golledge Yeah I've been getting scam calls from "Telstra". Each time they try a different scare. Folks be alert. If in doubt hang up and call Telstra.

Not even Eleni triggers me like slow internet does. Seriously @Telstra get your shit together plz.

@Telstra Okay found the problem... Whenever someone calls us on our landline. It completely disconnects when ending the call.

@Telstra I checked my mum's phone the wifi was enabled but not connected else where. I'll check my sisters phone when she comes back because she has a strongest hotspot. If the problem still not resolve, it must be someone in Frankston downloading Chris's files or the cable is corroded.

@Telstra your internet service is absolutely putrid.

Sick and tired of ringing @Telstra every afternoon to try and sort out a order problem with @startrack nothing ever gets done despite happily giving me plenty of reference numbers, like that fixes it! #hopeless

Anyone else getting calls from supposed Telstra advising because of naughty people corrupting our internet service that we will be cut off for 15 days. Little do they know with 4 girls in the household I’ll be better off. Ohhh if only it was true. Seriously though be careful.

Telstra charges you 150 bucks a month for a service they aren't providing you then puts you on hold for an hour when you try to cancel it.mp4

@eriantoinette @Optus They’re shit. As soon as I am able I am going back to Telstra.

@Telstra It improves when I go into the city. It seems to be a signal issue in Brunswick! I would normally say it may be something to do with the walls/building but as Optus works perfectly fine I can’t see that being the issue!

@Telstra I’ve had the service for around a week or so.

@Telstra_news @CodeClubAus God help us if Telstra have anything to do with the coding

Carlton players flogging Telstra mobile on there instas surely they realise how stupid it looks haha

@jbugs14 @NBN_Australia @VodafoneAU I am with Vodafone for my mobile. I don’t like them and the service isn’t good and they are just shit. Home internet with Telstra and gog fully converted to NBN so far so good

@Telstra I have reported the issue to Telstra, in some detail. Someone from Telstra was meant to call me back yesterday, they haven't. Never mind about the 'speed' of my service, I virtually have no service today.

@RichardTuffin i did not realize that i was so bad and i have Telstra...need to learn how to do a screenshot... my download is 34.6 Mbps upload being 4.13 Mbps

So, just been on the phone to @Telstra , about the crappy NBN service. Even though this household switched over 3 weeks ago, the service will be experiencing "difficulties" until July 19th.

@ScooterMcNeice @Hofffy5 Yes but! If your a Telstra mobile customer then you get Telstra air included aswell as wifi calling & in Montrose my phone drops out all the time so wifi calling is needed but agree Telstra are rogues,nbn just available for me too and if it’s no better than the 7mbp I get I’ll 😭

@connor_daren @Leel06Lee @Telstra Never put your account on direct debit. After failing to properly transfer most of our services to our new home Telstra continued to debit my savings account for the full amount. It took numerous phone calls & store visits to get the acct sorted which took 4 billing cycles

Hey @Telstra having massive issues trying to pay my bill, been going on for a few days now, using @PayPal and @VisaCheckout... This isn't the first time either...

@Telstra That I (and every other Telstra customer at the game) experiences congestion is self evident. My question was why the so-called “premium” network seems to have the worst experience of this. Other networks (@Optus and even @VodafoneAU) are more useable at these events.

@Telstra No I was making light of a team that is there to ensure continuity of service taking 24 hours to respond to an issue where their product is not working.

@Telstra It's not been offered to me so No. I have replied and cc'd the privacy team myself so my complaint doesn't get lost again. Bit sad from a customer service lens really. Some great deals from other providers now that I have commenced actively looking

@Telstra You guys were the premium. Australian provider with the best customer service. But you sent all your jobs overseas, made a lot of my friends redundant. Customer service and experience has suffered so greatly now your NPS scores are no longer made public out of embarrassment

@hexsteph @Telstra Pity telstras customer service is actually dirt and there is about a 90% chance of having a negative experience.

@freshtonic I’ve only noticed it when on Vodafone. Telstra has no problems.

@Telstra @SteveMolk Ryan, TigerAir gives better service than @Telstra Changing the colour of your company’s logo won’t help the stampede of customers fleeing the telco

@glipschitz @trevorlong @Telstra @VodafoneAU That’s the problem. I’m occasionally in the middle of nowhere and need to be available for calls and data. If I didn’t have that work requirement I wouldn’t bother.

@trevorlong @Telstra ...I wouldn’t have the same confidence with an Optus or Vodafone service.

@Telstra no that's not the problem. not out of stock. you don't sell XR white in 128gb for example in any channel. it breaks your checkout. you can tell your developers or wait for them to notice

@phbarratt You must have had terrible Optus cable. I get close to 100 Mbps. I’m in no hurry to switch to NBN delivered via Telstra’s cable.

@Telstra I’ve sent you a DM. My Nan is in hospital and needs to be able to call us. This is an urgent issue.

@Telstra your technician who is still in the street is refusing to fix a fault that they created. He refuses to fix it. No customer service.

@Telstra Greg, thanks for your response however, It was reported to Telstra and all they wanted to know was who did it!! I don't have direct infornation on that one either. Still no-one has come out to fix it up.

@mcf_21 @Telstra It’s the Telstra network, not public dude! But yes, beware vulnerable public wifi!!

The city loop’s internet connectivity is poor. I’m not sure if the traffic has increased or the type of traffic has changed. I do know I spend from southern cross to west Richmond turning my data on and off trying to find a legitimate connection though. Ping @Telstra

@Telstra The website reports no outage. My NTD box just has a solid red light on the alarm

@mpowney @Telstra Telstra also close of ombudsman complaints as dissatisfied. With out calling that customer. They are rude as

@MeckeringBoy Can't get signal in Cabrini in Malvern unless you are with Telstra

@Telstra this is getting ridiculous with the outage in my area #3073 now we are out until the 24th June because some contractor stuffed up and dug the wrong cable. This started the week you sent me a modem to use on the #nbn once it’s activated but not giving

@hitinman I’d like to ask @Telstra what the purpose of phone calls that just hang up might be.

@issuewatchAU I think Telstra should be first as I'm always seeing them in the media or on A Current Affair not to mention the problems I've had with them recently

@AsennaWealth @Telstra Problem is the alternatives are no better sadly

@Barge1Burges @Telstra Had a similar issue here in Perth suddenly all three mobile phones in the house had to be taken away from home in order to hold any phone conversation at all. Rang and complained wasn’t until Ombudsman threats were made that it was rectified. Provider had changed tower settings.

@Telstra Im on NBN. The thing is, its not just me. Every single person here has a ping of 120-150 as of two days ago. Something is routing to where it shouldnt be. Its not my hardware, ive run all the diagnostics here on my end. Its Telstra who have a problem somewhere.

@GRethus @Barge1Burges @Telstra The reason why farmers use twitter is because it works with little signal strength. If i had an accident and couldn't place a call, i would still try txting or twitter. They can get thru when calls can't.

Internet at @Telstra is at dial up speeds at the moment and all calls this morning have been dropping out. Solar flares could be playing up again or they could simply be a shit Telco...either way.

@Telstra Multiple locations. Sick and tired of trying to explain to someone in the Phillipines that the service I pay for doesn’t work properly. It is the same all over regional WA. Turn the power up on your towers

Well done @Telstra called platinum support last night with a ADSL2 speed issue and technician was out this morning and it is fixed. Great service.

Hey @Telstra your service is crap always dropping calls. Trying to do business is frustrating. How about a refund