Telstra Outage in Kinglake, Murrindindi, State of Victoria

@MWhalan @lucethoughts I have that aswell. Call centres NEVER introduce themselves to get through to the person. We got it for free from @Telstra

@RedFiddler I use Aldi - for phone and all data, hotspot to tablet, computer, TV, etc. Can buy package to suit your needs, it runs on the Telstra network. Have used it for some years and am really happy with it.

Hey @AFL , you wanna see the slow death of footy? Make it so Saturday arvo has horse racing on the tv instead of football, have Telstra remove it from their service and suddenly a generation of kids grow up without even seeing it. Unbelievably shortsighted.

@geek0naught I’d love to see it too. I mean even Telstra couldn’t recognise the AFLW season as footy being back. So they need to shop around and promote the businesses that are willing to support the competition and not as an add on to the men’s publicity.

@Telstra Hi. No they haven’t figured it out.I’ve sent them your lead in support page. I keep getting different agents and I keep asking them to read the history. It’s a simple and clearly directed request but it’s circle work since 8pm last night. I have a support ID if I can DM?

@Telstra My NBN is with iinet but I was instructed to contact Telstra because it’s Telstra infrastructure. If I’m mistaken please let me know. I’m chatting to support right now and it seems we are getting close on getting some sort of answer :)

@Telstra It was a plumber that accidentally cut the cable on our property. We are running a new cable back to the pit but need telstra to connect it back in. The support team this a.m helped but I’m still going around in circles with some folks on chat not getting the issue at all

@Telstra how and who do we contact to have the cable connected into the pit. The lead in line has been damaged and 4 hours on chat to support which netted me the same result ... nothing but nonsensical repetitive questions is infuriating. Who can we call? Anyone else know?

@Telstra refer to my complaint via Twitter on 11/2 for last time this happened.

Hi @Telstra my nbn connection dies temporarily again, and still my "smart" modem doesn't kick over to 4G as promised. Why does this keep happening? Remote service repair from last time still didn't fix it.

@Telstra Phones and NBN down for a restaurant right now. Can take cash only... Running out of time with the on hold eh.

@MeckeringBoy Got furious trying to get help from Telstra adding new dongle to Telstra a/c 12 hours on bloody chat - they messed it up & I furiously typing swore & wrote forget it I’m going to tpg!!

😖was hacked using my phone data on laptop after ditching Telstra dongle. Ordered NBN wireless with TPG 17 March. No new NBN orders due to “global shortage” of parts from CHINA needed 2make connection box - SINCE JAN 21 - WAS until end April-May NOW end May-June. 6 MONTHS. WTF😡

@Telstra Always. It’s garbage

@Telstra hey guys Any reports of Telstra Plus movie tickets not working? The redirect to Village Cinemas doesn’t work for me. Any idea why?

Telco support in Australia has never been what I would term call great, but @Telstra’s My Telstra chat support option (which is now the ✨only✨ way you can get support, because why would you be able to call a telecom company?) is so abysmal it should literally be illegal.

@Telstra @iamchrisholden Its not about signing up, its their dumb stream service that crashes every 20 minutes forcing you to refresh the stream every time

@Telstra once again your call Centre won’t let me get through, I used the app, the functionality is erroring. As a customer for over 20 years I am so over issues and trying to get assistance to change an appointment that you never asked me when was ok to do it! Someone call me.

@Telstra sent me an NBN connection device. It has all the wrong connections. So I called their customer support. The automated service sent me a txt message and hung up. Time to call @iiNet

My Telstra phone has been sitting on the charger at 1% for the last 15 minutes, for ****'s sake Telstra.. must you!!???

@rtralphy AFL will never do a better deal than what they’ve done in the last two. Andy Penn at Telstra ****** shareholders for ~$200m cos he thinks ingratiating himself with Gill will get him invited to nice parties will not be replicated.

@Telstra been on chat for over 3 hrs and I’m not getting anywhere with my issue. I’m completely frustrated. I regret ever joining Telstra.

@Optus Did not help might have to give Telstra a go

The saga with @Telstra continues. I honestly wonder how bad it can get. Again, they direct me to "chat" and their chat don't say anything and it times out. Simply ridiculous.

@m1cuz @Optus fix ur servers don’t make me switch to Telstra

@andy_penn I live in Bondi and my phone loses 4G between Bondi Junction and the city all the time. I get 3G after leaving Bondi. I’ve reported this to Telstra 18 months ago - and guess what - NOTHING. Telstra network East Subs could have used a 50 million boost - oops. Too soon?

My internet service was disconnected. Thanks @Telstra, apparently someone said that I was trying to switch provider and nobody contacted me to confirm this. I just got disconnected, spent quite a while on the phone to find this out. I’m not impressed that this can happen.

@Telstra Our phone line has been down since Thursday am and the call centre guys say we don’t have a fault showing! several calls later we now need to wait until Monday for a technician. Not impressed.

Another quote: "It never occurred to me that #Telstra was #ripping_off #Indigenous_customers in other outback areas as well."

******* Telstra. Your message team is ridiculously useless. I spent 3 hours talking to this idiot who asked the same questions repeatedly and then decided that there was nothing wrong. Even though the NBN isn't working, and I have 4 'issues' when I ran the diagnostic.