Telstra Outage in Kinglake, Murrindindi, State of Victoria

@Telstra Damn the squeaky wheel really does get the grease. I’ve sent you a message, Tim @ Telstra

Hey @Telstra not at all happy that our internet is down due to NBN works (we’re not on the NBN) and you’re now refusing to come through with the previously offered compensatory data bc my billing address is my postal not residential address! I’m a 10yr customer & 3yr shareholder

@Telstra so many outages this week in Tyabb. Please fix. Really over the lack of service. Speed is so slow the speed test doesn't even work.

@Telstra I understand. I.m confused. You say there's no outage. They say there is; no internet since 2.30 this afternoon.

@Telstra @SamsungAU - I have a Samsung smart TV - only a few years old. Have recently moved to @NBN_Australia with Telstra. However cannot seem to access network. Can someone pls help me!!

@topguNtv @Aussie_BB @Telstra They definitely seem to have dropped a yard of pace from their earlier blindingly good service. Sad times.

@Telstra OMG. Service. Once again no internet. Then call tech support. No help but I can put you through to the platinum team and they will fix it for $60. Great little scam. It’s once again your issue why my internet died. Nothing to do with my end. Service or scam.

@Telstra Nope, no reference numbers or anything. Was told my ticket would be left open so they monitor the issue and promised a call back in 24 hours which - as far as I can see - I have not had. My internet is also not working, again.

@Telstra is lack of 4G a known issue on trains between Flinders st and Cheltenham stations in Melbourne

@domm @jonathannen Lurking but thought I should share - Verizon is the Telstra of US. AT&T is the Optus - OK in cities and bad elsewhere.

@Telstra Thanks 🙂. I’m aware of the smart modem, but I shouldn’t have to pay to replace my existing Telstra supplied modem to work around a network issue. A free placement would be appreciated 😉

@OperationalInc1 @Telstra I was switched 24 Oct. was great got a few days. Then got this problem. Seems Middayish. Which wouldn’t be volume related. Tho the sms sends me messages that there are problems at 9am, when it is perfectly ok. Someone has really FU.

All I want from @Telstra is a working nbn service. Just please.

Hey @Telstra 17 dropouts of the NBN in 24 days since connected. Seems to go out for 2 hours at a time. Usually middayish. Not great when trying to work. This is not a service, it’s just a pain.

@WildMN_34 @SWrightAU @ItsJustBaxy I had similar issues with my OG. Could never get it working. Traded for an X. Might be worth doing the All access thing with Telstra and then upgrading to Scarlett next year.

@Telstra No they were no help😤going to bed now hope it fixed by morning

@EugeneWare What I had before, except not @Telstra because they are stupid and disconnected me for a technology swap that never happened

So after so many years with @SamsungMobile starting at s2 till my current #S10Plus I brought an @Apple #ipadpro12 and have never been happier😀 so I've ordered the new #iPhone11ProMax #AppleWatchSeries5 and #airpods2 that should be here soon from @Telstra #appletips #applehelp

@Red_and_Blue26 You might live to rue going to Optus. They have not purchased adequate broadband & the NBN highlights that. 10 weeks with no solution - hello Telstra, bye bye Optus. Not one second of regret, we have not dropped out once in over 3 months with T.

Call @TPG_Telecom ‘yes your line is stuffed, check your modem!’ ..no no, it was @NBN_Australia ..THEN they tell me ‘we have to escalate to @Telstra sorry, no Fix ETA possible!’ Today of all days... 2 of flipping 2... #homeworker #bitcross #noheadsup #yeahnah

@Telstra Ran the test....says everything is ok, however these constant 30 second dropouts are becoming slightly annoying seeing I can’t seem to figure out a solution.

So mad, Telstra/NBN just disconnected me with not a single email or call, because they want me to move my cable service to nbn, to get the same plan would cost me $60 a month extra, and it will take 10 business days

@colin_aus @BeauGiles @Aussie_BB Yeah, that’s the issue I’ve always had with Telstra. Service ok, but the support is so painful and makes you bang yourself head against a wall. What I like about ABB is they are extremely transparent with issues and even publish all their network capacity graphs online.

Yo @Telstra I’m tryina pay a bill, GIVE YOU MONEY... but your website, app and payment options are all down. Find a solution pls. Nothing surprises me anymore

@SydneySwitch I can't change that, Optus are in charge of their infrastructure arrangements, not me! The test just tells me Optus are using a Telstra server in the provision of their service to me.

@redruby17 Besides the NBN itself look out for really poor Road works, shoddy pavement repairs, ugly/poor cabling installation on buildings. (My NBN is with Telstra “Hybrid Fibre Coaxial” and have no issues with service/speeds)

@Telstra Just odd how I can get 9 now live etc but nothing showing up on 19. Might be a rights issue re rugby on 10play or 10olay just doesn't do anything live. All good thanks

@Telstra Let’s wait and see. It can’t really be any worse than the “service” I’ve received since Saturday.

@jan_ekholm Well that blew up! I wasn’t watching. Yeah internal network with DNS as Pi-Hole, bridged to hardcoded DNS from Telstra. As for spyware set-top boxes, “smart” TVs etc., they don’t get a network connection at all.

@Telstra I spoke to your call centre yesterday who said there was an issue with activations. Its been 40 hours since I tried activating the eSim on my iPhone 11, which is a replacement for my physical sim in my old iPhone X. Please helllllppppppp

@Telstra Given hotspots are something you use in transience, I'm not going to contact support only to be leaving the hotspot shortly after. I would just hope Telstra could perform effective QA so I don't have this problem next time.

Epic fail by Telstra. Nbn installed for some 9 months still can’t bill be right now not willing to help. @Telstra #Telstrafail #nbn

@Telstra Don’t pet yourself on the back too soon. I’m using your network but under Belong, because Telstra’s prices for data suck. I know it’s a Telstra division, but still.

@Telstra Nope that live chat was a waste of time. Spent 20min work a stupid bot that was no help at all. This whole process has been a disaster.

@Telstra @andy_penn longtime customer on your top iPhone plans... feels like you have gone back with 11 plans... poor value... was genuinely expecting better #just #feedback

@Telstra I can't even sign in. I thought the pin may have been a viable alternative

@MitchRobinson05 Don’t touch the Optus deal. We had 10 weeks of problems, arguments .... and no internet! Go with 200GB Telstra landline/internet deal for $75 pm.

@Telstra iain, it’s not listed. we noticed the problem last week. our kids’ schools are impacted too. i tell ya, something’s up. it’d be good to know what it is and get it fixed. until then, i’m hot spotting with my phone for reliable connection.

Once again I am spending my Saturday morning trying to get mobile internet! Thanks @Telstra for the 6 week wait and still no service to my mobile broadband!!

@Telstra I even called an hour before the latest attendance time to check they were still coming and given zero info. I asked to make a complaint and was just transferred to general sales team. Needed the line in to the building be checked to ensure the service was properly connected.

@Telstra i’m not concerned about my nbn service. i’m concerned about your pathetic excuse for customer service. when you make mistakes you never apologise. i have to fight to have issues addressed and problems solved. #DoBetter

@Telstra I should send you a bill for all the time wasted waiting around for technicians who have been sent to the wrong address and time on the phone alerting @telstra to these errors and having to place orders again! Hours of wasted time!!

@Telstra moved house 5 yes ago & everytime we book a technician to come out for something they go to the old address! Absolutely appalling customer experience. Has happened atleast 10 times & I’m sure this won’t be the last. Really concerning that it’s so hard to get basics right

@Telstra several times and then the insulting email from Telstra was received..thanks for your correspondence. My experience with Telstra in this region has been extremely disappointing and they have not fixed the issues despite using the cumbersome process to go through 👎👎👎

@Telstra Many people in this suburb unhappy with coverage ...thats where I will leave this because all previous attempts with Telstra to fix this have been frivolous

@Telstra Have done that twice in the past 12 months and no technician was ever sent to investigate properly..received a condescending email that as well as the cost of the Cel-Fi, I will have to move by early next year to gain better service and will likely now select another provider

@Telstra Mobile signal is actually worse than internet and had to install expensive CEL-FI due to seceral contacts from me and a long email from Telstra saying everything was great...which is extremely inaccurate for Black Rock

Is @Telstra the worst organisation to deal with when you have an issue 🤬🤬🤬🤬

@Telstra @nickspinks Same issue here.

@Telstra Tried that. Tried on phone & PC. Telstra chat advised to use another browser - it worked with Microsoft Edge so you might have a problem with Google Chrome.. Thanks!

Hey @andy_penn my MnLaw still is without @Telstra phone. It's 11am and she has not received a courtesy call with an update on this never-ending drama which you should stop apologising for....

The legend (told to me by many a Telstra support person) tells that they have the magically ability to restore internet, fix phone lines

There is a legend oft heard of - Telstra Technician. More elusive than the tooth fairy, I keep getting told one is coming, I sit and wait, three times now...but alas they never appear....

@JJHunto @Telstra That’s awful! Something obviously needs to change.

@Telstra We are having trouble transferring our account and every one we ask doesn’t fix anything

@Telstra They told my dad to reset the internet box and same thing happened, were also now having issues with our t box where it isn’t loading and is spinning the Telstra ‘T’ at the beginning without loading to the apps

@Telstra We called them yesterday they couldn’t figure out the issues.

@photobycw @kitternet Same in nth Kellerberrin Craig cell fi full signal but can’t look at load net or make a call 😡very placid but by shit I could smash something! @Telstra

SIM only plan on Boost (using Telstra's network) 45GB for $20 a month. Me currently paying $60 for 60GB on Telstra. Bruv I am a true mug.

@KillAuDeepState Probably safer! I did make formal complaints to Optus and the TIO but the people that replied didn't have the IQ to understand the problem. I didn't bother with @Telstra. They think their customers are beneath them. I have prior experience.