Telstra Outage in Lowood, Somerset, State of Queensland

@simonahac @Telstra Australia is a backwater nation re internet. That is just ridiculous. I'm on my around Oz road trip and Vodaphone have been woeful the whole way. Their claim "we have works in that area" is just BS and getting old. I contacted the Ombudsman on it. Many more telco problems here.

@VodafoneAU poor form guys. Office modem you supplied faulty - 2 weeks of back and forth, 2 hours on hold yesterday, no solution on how to pickup new modem. First day w/ @Telstra NBN today. You lost a loyal customer of 8 years. 7 mobile + NBN connections @VodafoneAU

@ozi_puppy @Telstra Exactly... need to finally switch. Even ******* app is not working, they worst app by any blood sucker.

Fix your **** @Telstra don't let your customers switch to Optus. ******* nightmare!

@Telstra @TelstraBcast why am I receiving bills from you? I am not even a customer, I do not use your services except for a pre-paid sim. See below: ACCOUNT NUMBER 2000 70685 8774 BILL NUMBER 163 0778 161

This is the second time this has happened. Last time, the technician said "someone must have accidentally disconnected the physical line at the exchange". What are you going to do to fix this @Telstra ?

@telstra review my chat support transcript and tell me why its not appalling, infuriating & utterly negligent. Phone line down 4 months. Kids can't dial 000. Your chat support ppl detect the fault and do absolutely nothing to resolve.

Someone remind me again please, but if I'm a Telstra customer, how do I watch @NRL @AFL streaming on phone? Is it still free or gotta go via Kayo? Did Telstra do anything for existing customers? Cheers

@manjusrii Not this year so far, but I keep getting obviously scam emails re a payment problem of my Telstra a/c.

@Telstra Still slow

@Telstra We were trying to connect a new cable adapter which we were given by Telstra because the performance of our old one was slow. The new adapter was not connecting but no one could tell us why. We have had to switch back to using the slow old adapter....

@Telstra we have been chatting with several of your support team officers since yesterday afternoon because of issues we are having our wifi at home and it seems IMPOSSIBLE to get a straight answer about what’s going on.

@Telstra: you need to address the level of stupid in your corporate structure. Alas, I’m contacting you again to repair the same silly problem. Why is this taking 6 months?

@jessdotceee It's a plan to get Kayo subscribers. For Telstra customer's $15 per month. Clearly a long planned move. But yeah harsh if FTA is your only option

@lucky703 @zanerednwhite I have only seen offers for Telstra customer's

@Primmy8 @zanerednwhite I have a Chromecast as well. Second hand Telstra TV seems to get better picture resolution

@zanerednwhite Yeah $15 you could use Chromecast screen resolution might be poor mine 780p. I got a Telstra TV gen 3 off Facebook marketplace there were plenty of Gen 2 for $35. Resolution seemed better. $15 month to month seems ok to me

@zanerednwhite Yeah that said Telstra customer's can get Kayo $15 per month and stream to your TV. I have set it up, goes ok

Talking to a Telstra technician about some upgrades to my data service hardware Technician: What's you landline number Me: no idea, never bothered to plug a handset in

@rubin_angela @Telstra someone needs your help.

@Telstra Thanks for reaching out Glen. Mobile coverage here varies between 3G and 4G on a good day. Sometimes our mobile reception is poor (eg voice scrambled) which seems strange as there is a Telstra tower only about 1 km way as the crow flies- but there’s a hill in between.

Not really an @Telstra problem so much, but had my entire internet ( nbn ) service/package migrated by NBN to another supplier without my consent, notice, authority or contact from either @Telstra or the other supplier. I don't even know who the other supplier is? Anyone else?

@matt_piggott @Telstra It took me months to get a refund and many hours on the phone on hold. I haven't had a worse customer experience ever. I'm very happy with a lower priced service with better service now. Telstra just doesn't understand or care. Be prepared to be extremely patient!

@SITC_CEO_Shanna @Telstra Shanna it’s the same when Telstra goes down for Tingha/Bundarra. “Have you tried resetting your device?” “Have you taken the SIM out?” “It’s not showing a fault”. Try coming out and having a look 👀 @Telstra

@Telstra Hey Telstra. today I have had three dodgy calls from a call centre overseas( Indian/pakistani sounding) pretending to be from you guys! I have an unlisted mobile & I'm also an Optus customer! Optus said you should do something about these fraud pranksters!

@HolbrookKym @Telstra It is infuriating beyond measure @HolbrookKym . Dozens of families isolated with zero signal. Can you even imagine how the elderly are coping ?? They’re not at all. They cannot navigate this at all. I am enraged.

@AustraliaPatrol @prudinx @beneltham Telstra is the problem bundling it, and f’ing WIN TV beams Sky news garage into Regional Australia free fo charge to viewers.

Dear @Telstra : dozens of families in Maules Creek are on day 4 with ZERO signal & we all keep getting told after hours on hold it’s not a “Telstra issue” ???? Can someone explain this? I’m guessing it’ll be your issue when it’s a crisis, and you’re liable? We need action. Now.

Telstra need to get it together, my internet is running at 1/20 of the speed it use to, and it was already bad enough It's gonna take 12 hours to upload a 10 minute video

@Optus Mate this has been happening ever since we moved to the stadium. My cousins with Telstra no issues what so ever!