Telstra Outage in Lowood, Somerset, State of Queensland

So convenient to be able to walk into my local Telstra store and get one of their friendly staff to call their call centre in the Phillipines to help me.

@Telstra still waiting for a pre paid service to be activated…been to your store twice, am told “we don’t do that here, try the Telstra app” the app gives me conflicting information. If no one can help me then I’ll have to cancel my service.

@Telstra Problem taken care of promptly by Brandon. Thanks

Hey @Telstra are you trying to keep your complaints stats down by having it throw a server error when the submit button is clicked or am I just unlucky?

Even Woolworths Mobile, on the Telstra network, can dispatch an eSim via their App.

@Telstra Thanks Already use outlook Use webmail to block out SPAM mails before they get to my systems. This is going to be bloody painful drafting out the rubbish. Thanks for attempting to help.

@Telstra Just opens up My Telstra app on my phone. Tried to login to Telstra plus on the computers - same Gail. Enter user name, hit continue, browser goes off to Lanka land. No error message, no indicator of any activity.

A fun way to blow 20 minutes of ya life you’ll never get back. Ring @Telstra to solve why I cannot log into Telstra account via computer. Cleared browser hist, rebooted, can log into other internet services such as banks, Netflix, Stan however NOT Telstra. 1/2

Rang @telstra support agent, says I’ll check your email account, does do, comes back and requests I try the account now. Still the same. Service agent says take ya phone to Telstra store. I explain not phone however computer. Well take it to a store or pay for service by phone

Caller: "Hello, this is the customer department of Telstra" Me: "you know I'm not a a Telstra customer right?" Caller hangs up. . What sort of customer service is that?

@Telstra Perhaps instead of sending me through a never ending report loop you could make it more difficult for users to obtain the numbers in the first place. Do you have any automated flagging systems for numbers that are sending large volumes of calls?

@Telstra is there an issue with call forwarding on you mobile network? I have a business on-call phone that is forwarded and I can’t clear of change it. It’s still forwarding to the original al number when setting cleared with ##21#.

@RoadknightThe Telstra and the NBN will never deliver.

@MoistenedTart Telstra reception is ****.

Telstra charge 100$ a month for my NBN home internet. Cancelled and started using a prepaid dongle with another company. 17$ a month, better speeds, more reliable, better customer service. Bye Telstra.

Just to be clear @Telstra I can delete and block unsolicited Spam from Scammers, but I can't delete and block unsolicited crap from Craig Kelly or QLD Labour?

@MelbInvest @nyunggai @HelloMakkaPakka Yes & no. If you work for Optus but doing the praises of Telstra you're going to get sacked. In effect Kitching was sacked To fix it? Requires a referendum. Factions are funded by outside interests unions businesses, individuals with an agenda etc. That's hard to remove NEXT

@boostmobile @Telstra 25 days and counting since trying to port to boost. Have been promised many times for resolution. Stuck on #vodafail right now. Ridiculous.

@alexbhathal @Telstra Probably cost. Under crisis global telecoms operators often push the rates it costs to land a call on their network sky high

@Telstra I never get that I was dealing with people with bad intentions, but there is something about how the organisation is structured that leads to massive end-user frustration.

@Telstra Literally the entire town is minus service ….. allegedly for planned outages ? So, that’s fairly horrifying that nothing is showing on your system ….

@SallyLawry @Telstra I've been waiting over a month for Telstra to fix my landline. I live remotely so I've had to move to town until it's sorted. Internet also ratshit. Maybe I'll move to Cambodia.

@Telstra it’s pretty horrendous that the entire town of Narrabri has their internet down for upgrades “for maybe 2, maybe 10” days at this time of year - given someone in head office forgot to tell the entire town of customers this small fact…. 😖🤯 How is that possible?

@RichardEdinger @Qantas That's pretty bad, I guess it's going to take them losing a plane before the government step in a re-nationalise them again. Keating only mistake was flogging off public owned enterprises. Telstra, QANTAS & Commonwealth Bank are all worse than when owned by the taxpayer.

@Telstra My dad has been on your app on your customer gold support talking to your lot constantly and he keeps getting the same bullshit over and over He will be filing a complaint tomorrow if the nbn blokes are not at our house by 5pm today

@mariehjohnson @Telstra Very slow again today in #Nowra and surrounds!

Two hours of @Telstra chat support hell this morning. If I keel over from a heart attack today, know that *this* is what brought it on.

@Telstra @exstructus Got problems around Perth about 30 mins ago. Is there a breach?

There is nothing I can do on my side. My complete setup is fine and works flawlessly until the next power outage. I am convinced this is a @Telstra service issue. (5/7)

In the past, things became normal again after a few days, and the services started to work normally again. Therefore @Telstra, I am asking you to please relay this information to your network support staff to have a look at it. (4/7)