Telstra Outage in Lyonville, Hepburn, State of Victoria

@nat_ofoibles Oh wow, that’s how I felt calling this guy during the week, lucky he already knew, had reported it to Telstra, but they still hadn’t done anything. He was receiving half a dozen calls a day from ppl like me, asking why he’d called & hung up - poor guy😬😔

@Telstra Understood. However, as @telstra disconnected our service instead of our vacating neighbours, I would hope they could assist in rectifying the issue and reconnecting us.

@Telstra We have tried. @Telstra referred us to our provider, TPG, who in turn have referred us to the NBN. It’s been 5 days as we still have no service.

@Telstra…..why does my NBN Wi-Fi drop-out completely? It comes back immediately but is enough to disconnect all devices (PIA/embarrassing when in a Video Conference). Also, i was allegedly assigned a case manager who would call within 48hrs. Never happened…sigh

@Telstra Thanks for reaching out Glen. Mobile coverage here varies between 3G and 4G on a good day. Sometimes our mobile reception is poor (eg voice scrambled) which seems strange as there is a Telstra tower only about 1 km way as the crow flies- but there’s a hill in between.

Not really an @Telstra problem so much, but had my entire internet ( nbn ) service/package migrated by NBN to another supplier without my consent, notice, authority or contact from either @Telstra or the other supplier. I don't even know who the other supplier is? Anyone else?

@matt_piggott @Telstra It took me months to get a refund and many hours on the phone on hold. I haven't had a worse customer experience ever. I'm very happy with a lower priced service with better service now. Telstra just doesn't understand or care. Be prepared to be extremely patient!

@SITC_CEO_Shanna @Telstra Shanna it’s the same when Telstra goes down for Tingha/Bundarra. “Have you tried resetting your device?” “Have you taken the SIM out?” “It’s not showing a fault”. Try coming out and having a look 👀 @Telstra

@Telstra Hey Telstra. today I have had three dodgy calls from a call centre overseas( Indian/pakistani sounding) pretending to be from you guys! I have an unlisted mobile & I'm also an Optus customer! Optus said you should do something about these fraud pranksters!

@HolbrookKym @Telstra It is infuriating beyond measure @HolbrookKym . Dozens of families isolated with zero signal. Can you even imagine how the elderly are coping ?? They’re not at all. They cannot navigate this at all. I am enraged.

@AustraliaPatrol @prudinx @beneltham Telstra is the problem bundling it, and f’ing WIN TV beams Sky news garage into Regional Australia free fo charge to viewers.

Dear @Telstra : dozens of families in Maules Creek are on day 4 with ZERO signal & we all keep getting told after hours on hold it’s not a “Telstra issue” ???? Can someone explain this? I’m guessing it’ll be your issue when it’s a crisis, and you’re liable? We need action. Now.

Telstra need to get it together, my internet is running at 1/20 of the speed it use to, and it was already bad enough It's gonna take 12 hours to upload a 10 minute video