Telstra

Telstra Outage Report in Picton, Wollondilly, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Picton, State of New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Picton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Picton, Wollondilly, State of New South Wales 05/09/2025 02:55

May 09: Problems at Telstra

Telstra is having issues since 11:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (43%)

    Internet (43%)

  2. Phone (25%)

    Phone (25%)

  3. E-mail (20%)

    E-mail (20%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Picton, Wollondilly, State of New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Phone
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Phone
AustraliaSydney Internet
AustraliaSydney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Picton, State of New South Wales

Latest outage, problems and issue reports in Picton and nearby locations:

  • kraftsonality Richelle V⁷ ⟭⟬ Ready for #BTS Anytime 💜 (@kraftsonality) reported from Sydney, State of New South Wales

    On:E concert Telstra access complaint update - I got a credit on my account that covered the concert costs! Hopefully other people got similar credits too!

  • Derekjw Derek Williamson (@Derekjw) reported from Sydney, State of New South Wales

    @Telstra Is in reference to older family member who left your store in tears after zero support. I will try and get case details. Shame we have to do this out here in the open.

  • catrionawallace Dr Catriona Wallace (@catrionawallace) reported from Sydney, State of New South Wales

    @Telstra I am having huge issues getting #NBN ordered through you. Twice I’ve gone through your chat function & they’ve taken 2 hrs to take the order, then confirmed it, then I hear nothing for weeks, then I enquire, then they tell me there is no order. Twice. Fix this pls 😠

  • matteightyate Matt Wicks (@matteightyate) reported from Sydney, State of New South Wales

    @Telstra is there someone who can actually help me? Got some AirPod pros throughly Telstra rewards which were DOA. support chat person said I need to go into a store to swap them over but person in the store said I needed an invoice with a serial number (Telstra did not send one)

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @erietta @Telstra It all comes down to well trained - well resourced support staff. I had to repeatedly explain the situation to agents acting like it’s my first enquiry. They all said they were limited in what they could see, so I had to copy/paste earlier conversations for them. Poorly resourced

  • grouponegav Gavin Ryan 🇦🇺 (@grouponegav) reported from Sydney, State of New South Wales

    @Telstra 1 hour and 20 minutes on hold. It’s becoming laughable know. Seriously you need to fix up your customer service and employ more people to man the phones

  • BeauGiles Beau (@BeauGiles) reported from Sydney, State of New South Wales

    @kemal_atlay @Telstra Bad bot is bad. Does FaceTime or Facebook Messenger etc work - so you know the speaker / microphone works? (Sorry if you’ve already done this) Then you can go back to yelling at the bot. Good luck!

  • neilwrites Neil Varcoe (@neilwrites) reported from Sydney, State of New South Wales

    @Telstra No but I'd love your help. My Internet is down, and I have an online presentation in a few hours. I've tried phone and chat and can't get assistance.

  • p_terg 😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported from Sydney, State of New South Wales

    @Telstra I closed the TIO complaint bc the issue was resolved. TIO reference 2020/09/11852. Shoddy @nbn fixed by a tech coming out to answer the question of indifferent service. Found and repaired the issue in the pit outside. No more problems!

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @erietta @Telstra Jeez Louise. I could literally write a book. And my experience has only been one mobile service. I have no idea how people with TV, internet and mobile services stay sane. 1/2

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @erietta @Telstra I have met zero people who rate the quality of customer experience above 1. From training support staff to “not my department “ and “that’s no how the system works” messages I sincerely don’t see a customer centric construct.

  • Sonic_Booth Wrong Glass Sir (@Sonic_Booth) reported from Sydney, State of New South Wales

    @lucyssfc Nrl app, if you are a telstra customer it's free streaming

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @erietta @Telstra The company says one thing while hiring excellent people to do the opposite. I know I’m a grumpy complainer who’s vocal about not-picking but it’s not on that raising one issue creates several more in its wake. Repeatedly. And if there were real competition it wouldn’t happen.

  • p_terg 😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported from Sydney, State of New South Wales

    Dilation drops in Eye pictures took And @Telstra decides to call me several times during the whole process. A Filipino-accent and something about following up a complaint. I did a reverse-lookup and saw a number of complaints against calls to and from that number. FFS

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    I could write a book on my decade of interactions with @Telstra and the dozens of crap interactions. Layering the many other people who’ve had terrible interactions, it’s clear CX is failing on many, many levels. 1/2

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @cameron_rogers I’ve been in aus 12.5 years and know many very smart people, some who run successful businesses, and all have experienced terrible service fro @Telstra - and no,not being picky, but being told they bought X and received 8. That’s bad. Seriously bad. Inexcusable. And repeated.

  • Burgo0806 Courtney (@Burgo0806) reported from Sydney, State of New South Wales

    @triff81 @Telstra Haha, their customer service is ****! I was looking at becoming a customer and bringing 3 contracts across, yet they couldn’t help me.

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @cameron_rogers I’ve been in many Telstra offices. There is no shortage of money there. But most customers face the poorly paid and badly trained support staff while the company focusses 95% on shares and dividends. Is that a good thing?

  • Derekjw Derek Williamson (@Derekjw) reported from Sydney, State of New South Wales

    @telstra why is it OK to set a connection appointment time of “between 8am and 5pm” to get a new connection. Expect people to wait all day then not turn up. #stoodup THREE times. Not one but THREE. And now saying no more appointments until Nov 17. Cancel contract if U have NFTG

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    I know many brilliant people who have worked at Telstra, i also know many have fought hard for the customer. The human. The people who consume the service. I need to ask: is there something elemental in big orgs that impede CX success? 2/2

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • FuryMGMT Batman Fury ᵃᵘ (@FuryMGMT) reported

    @OvertGGs @Telstra I need your help my internet crashed, what do I do?

  • tulcky tulcker (@tulcky) reported

    @OvertGGs @Telstra my internet isn’t working please help

  • karoliafn Karolia (@karoliafn) reported

    @OvertGGs @Telstra I'm experiencing an outage. I'm thr only one in my area

  • AaronDodd Аарон Додд - Слава Україні! (@AaronDodd) reported

    I challenge Australia to identify a business with worse customer service than @Telstra. I bet you can't.

  • go_doggies Ben Hall (@go_doggies) reported

    @Telstra Still can’t seem to get the ID and Password to match. I’ll have to reset the password I think. The modem still shut itself down twice in the space of 15 minutes yesterday during the day and then cut out overnight

  • mike_rowe Mike Rowe (@mike_rowe) reported

    @Telstra Day 4 of the @telstra internet being down. Will today be the day they contact me.

  • Ozzytourer 💧Lucky Country with A Labor Govt!! (@Ozzytourer) reported

    @AaronDodd @Telstra Foxtel is just as bad.....

  • ehsanulhaq ehsan ul haq (@ehsanulhaq) reported

    @Telstra @Telstra: I raised the request through online website (from my account). I already have internet at new place so I simply wanted to cancel this at end of billing cycle which is 17th April, but I was never given the option and instead in 3 clicks my internet is gone

  • DArtagnan71 Andrew🇵🇬🇳🇿💉💉💉 (@DArtagnan71) reported

    @AaronDodd @Telstra Don't. It's easy to switch and there are much better providers out there. Paying a premium for **** service simply isn't worth it.

  • feralislandBud feralisland- scott morrison needs to go (@feralislandBud) reported

    @AaronDodd @Telstra optus are just as bad.