Telstra

Telstra Outage Report in Port Douglas, Cook Shire, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Port Douglas, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Port Douglas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Port Douglas, Cook Shire, State of Queensland 02/20/2026 14:40

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Port Douglas, State of Queensland

Latest outage, problems and issue reports in Port Douglas and nearby locations:

  • mattgillard Matt Gillard (@mattgillard) reported from Port Douglas, State of Queensland

    @corduroy @Optus Last year Telstra was the same man. They just have no clue about customer service.

  • portdouglas Keithea Schaedler, Port Douglas Qld real estate (@portdouglas) reported from Port Douglas, State of Queensland

    @Telstra I eventually spent yet more time trying to resolve this earlier today. If the matter is not resolved as had been proposed by Telstra customer service person 8 days ago, I will indeed lodge a complaint. This has been going on for 3 months & I'm tired of reinventing the wheel.

  • benlorduk Ben Lord (@benlorduk) reported from Port Douglas, State of Queensland

    Shockingly bad service from @Telstra - no phone or internet service for a week now. Keep calling to be told either the case has been closed (without resolution) or it’s being worked on and to expect an update within 24 hours. Utterly hopeless!

  • Bennett_Marco Bennett Marco (@Bennett_Marco) reported from Port Douglas, State of Queensland

    @paulshelb @Telstra Damn!

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • the_shagman mike shanahan (@the_shagman) reported

    @Telstra Hi Michelle well today they put me through to faults and he got my connection going but it seems slow again tonite. my unit will not update software for sone reason. thanks

  • 432wheels Greg Lamb (@432wheels) reported

    @Telstra What DNS setting should I use for 5G home modem AW1000? Every DNS provider is so slow compared to my NBN with smart modem 3. No option for manual DNS setup

  • utegirl70 KJ (@utegirl70) reported

    @Telstra hi Telstra, it appears there is a widespread outage in Adelaide, yet your outage page shows nothing at all! I’m in the Mclaren Vale area and there are multiple people without internet. ETA please on fix? Cheers

  • goesbyskip Tom Inglis (@goesbyskip) reported

    @grow_dem_melons @RayMondeDeux @Telstra I really think it will go towards that. A little dish in your vehicle & a few scattered around your farm. Coverage is getting worse at the mo. You can see the tower & get nothing. All the way up and down the Pac, NE and Newell HWY this happens. They just duck and weave questions.

  • Clintswan1 Clintswan (@Clintswan1) reported

    @Telstra It isn’t just me that’s affected it’s the whole town so fix the problem and fix it now!

  • mike_rowe Mike Rowe (@mike_rowe) reported

    @Telstra Hi Cas, support were woeful, but I ended up with a local sales team who came up with a workable solution. It genuinely seems there is no support process for this product. Having to cancel and sign up a new account of the same product seems so very inefficient.

  • CalebMcLean05 Caleb McLean (@CalebMcLean05) reported

    @Telstra networks in Aldinga Beach and surrounding suburbs are down for multiple if not all Telstra customers. Mobile connections are working relatively well. This is in-light of Optus’ recent outage, however, it does not appear to be a tower issue.

  • Isometimeswish Peter Bradford (@Isometimeswish) reported

    @Telstra Wan/dsl light out mobile signal green phone out wifi green

  • nolapopehotmai1 nolapope@hotmail.com (@nolapopehotmai1) reported

    @Telstra @NBNCoLimited start treating your customers with respect. Loss of service recurring in our area to many customers & continually get the pitiful service of automated messaging. Tell us of outages & those impending which will help

  • mike_rowe Mike Rowe (@mike_rowe) reported

    @Telstra It was over 2 hours on the support chat with 5, maybe 6, different teams. And 59 mins on the phone. To get a replacement modem, well actually a new signup now, arranged. As they CANNOT replace a modem.