Telstra

Telstra Outage Report in Port Douglas, Cook Shire, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Port Douglas, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Port Douglas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Port Douglas, Cook Shire, State of Queensland 12/25/2025 02:05

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (32%)

    Phone (32%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Port Douglas, State of Queensland

Latest outage, problems and issue reports in Port Douglas and nearby locations:

  • mattgillard Matt Gillard (@mattgillard) reported from Port Douglas, State of Queensland

    @corduroy @Optus Last year Telstra was the same man. They just have no clue about customer service.

  • Bennett_Marco Bennett Marco (@Bennett_Marco) reported from Port Douglas, State of Queensland

    @paulshelb @Telstra Damn!

  • benlorduk Ben Lord (@benlorduk) reported from Port Douglas, State of Queensland

    Shockingly bad service from @Telstra - no phone or internet service for a week now. Keep calling to be told either the case has been closed (without resolution) or it’s being worked on and to expect an update within 24 hours. Utterly hopeless!

  • portdouglas Keithea Schaedler, Port Douglas Qld real estate (@portdouglas) reported from Port Douglas, State of Queensland

    @Telstra I eventually spent yet more time trying to resolve this earlier today. If the matter is not resolved as had been proposed by Telstra customer service person 8 days ago, I will indeed lodge a complaint. This has been going on for 3 months & I'm tired of reinventing the wheel.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • CeleryJaguar Catherine Radley (@CeleryJaguar) reported

    Great, Telstra have shaped us again because of their inability to fix our line. We pay $95 a month for a phone line that doesn't work and lousy speed and connection which hasn't worked since last July. WHILE we live in a place where we can't get mobile reception INSIDE.

  • ConnollyStuart Stuart Connolly (OBS) (The Evil One) 👹 (@ConnollyStuart) reported

    @DocB__ @iiNet Telstra is no different, the call centre employees read from a script and if you interrupt them they start from scratch.

  • Westbrookeag Peter Glover (@Westbrookeag) reported

    @Telstra Coffin Bay 4G tonight. Does anyone monitor performance of the network? They need a system like we have on our water meters to make sure it’s working as it should

  • IsJamesAlive James (@IsJamesAlive) reported

    @Telstra It's been 25 days since my initial contact about this problem and I have no idea if you even acknowledge there is a problem. I can't remember how many contacts I've had. My honest guess is 10.

  • FacerMarc Marc Facer (@FacerMarc) reported

    @MurrayWatt What don't you understand about disasters like this ? "Just fix it" Well the Telstra exchange is possibly 20 ft under water - the equipment required is possibly not available due to shortages for electronic chips or its stuck in a port somewhere - NBN is useless in a disaster

  • markcurtis44 Mark Curtis (@markcurtis44) reported

    @Telstra Why can no one get this sorted out l can change providers and be connected today but telstra offer no help and no idea when l will be online, we can’t run our business and are still being charged for a service we can’t use

  • PeterSouth68 Peter South (@PeterSouth68) reported

    Hey @telstra, how does someone go about making a complaint regarding your absolute sub-standard service? The "Telstra app" doesn't recognise the word "complaint" (seriously). All my phone calls end up on hold for 30 minutes before I end up with an OS call centre with no idea.

  • PV_GotheBigRedV PV (@PV_GotheBigRedV) reported

    @Telstra why does your NEW Modem Gen 3 not connect to older iPads, we have an IPad Gen 4 and mini iPad and we get error message “unable to connect to network “ all troubleshooting has been done and iPads tested at another site and connects ? Other devices laptop 📱 XR iPad Gen6

  • numloxx Carsten Bauer (@numloxx) reported

    @Telstra I did the troubleshooting, got a call back, and was told it would be escalated, because it is a network capacity issue. Just like I have been trying to tell you for months. If you had listened to me in the first place, perhaps we could have fixed this by now.

  • IsJamesAlive James (@IsJamesAlive) reported

    @Telstra Hey @Telstra, just checking in on the status of my original problem. I have a case number and a complaint reference number but haven't heard anything since. Just want acknowledgement that there is a misconfiguration that affects my account and that it will be looked at.