Telstra

Telstra Outage Report in Port Douglas, Cook Shire, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Port Douglas, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Port Douglas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Port Douglas, Cook Shire, State of Queensland 12/04/2025 20:25

December 04: Problems at Telstra

Telstra is having issues since 07:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (38%)

    Phone (38%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Port Douglas, State of Queensland

Latest outage, problems and issue reports in Port Douglas and nearby locations:

  • mattgillard Matt Gillard (@mattgillard) reported from Port Douglas, State of Queensland

    @corduroy @Optus Last year Telstra was the same man. They just have no clue about customer service.

  • portdouglas Keithea Schaedler, Port Douglas Qld real estate (@portdouglas) reported from Port Douglas, State of Queensland

    @Telstra I eventually spent yet more time trying to resolve this earlier today. If the matter is not resolved as had been proposed by Telstra customer service person 8 days ago, I will indeed lodge a complaint. This has been going on for 3 months & I'm tired of reinventing the wheel.

  • benlorduk Ben Lord (@benlorduk) reported from Port Douglas, State of Queensland

    Shockingly bad service from @Telstra - no phone or internet service for a week now. Keep calling to be told either the case has been closed (without resolution) or it’s being worked on and to expect an update within 24 hours. Utterly hopeless!

  • Bennett_Marco Bennett Marco (@Bennett_Marco) reported from Port Douglas, State of Queensland

    @paulshelb @Telstra Damn!

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • itsjustjules97 Jules (@itsjustjules97) reported

    @Telstra Thanks for waisting our time. Maybe inform staff if they don’t intend on contacting a customer not to tell them that they are going to.

  • Kathleenmary211 Kathleenmary21 (@Kathleenmary211) reported

    @Telstra issue seems ongoing with log-in using two step authentication with the pin. Never had issues before I set it up. When I contacted mytelstra the lady et others problem at your end.

  • Dingolingo69 Dingolingo (@Dingolingo69) reported

    @realDrBrendan @DanielAndrewsMP Well maybe in your lala land, but here in the West when the power company was a public asset it was cheaper power, better service etc, It started to go pear shaped when it got privatised, like Telstra and every other public asset that has been sold off around the country

  • jeffreys_jake Jake Jeffreys (@jeffreys_jake) reported

    @rick_rampal Pretty hard to here,most regional areas don't have any coverage accept Telstra. Because I go away working, I usually keep a Telstra prepaid going,just for when bush.Optus not bad around Cairns,but once up in the Gulf, forget it.

  • Kathleenmary211 Kathleenmary21 (@Kathleenmary211) reported

    @Telstra No. I can't find my case ID. I can't login... All I get is the PIN page. I have the right PIN. Would be nice to login. She told quite a few others are having same issues.

  • KaraLambo Kara (@KaraLambo) reported

    We should have never privatised essential services. They should have never sold medibank and telstra ect

  • itsjustjules97 Jules (@itsjustjules97) reported

    @Telstra We called. They said we’d been called twice already. They actually left a note on the case yesterday of what number of ours they should call. I got my phone to work for a couple minutes and your “expert” was calling the phone with the fault that has no service. So doesn’t work.

  • rbozinovski Robert Bozinovski (@rbozinovski) reported

    Ugh, I forgot how bad @Telstra customer service is #mybad

  • pachacuti1 George Trembath 🌹🐀🌹 (@pachacuti1) reported

    You can't beat Telstra's internet business model. The only business I know where the most reliable part of their service delivery is the bill.

  • the_LoungeFly Arioch (@the_LoungeFly) reported

    @redruby17 @Optus If you have 5G in your area then consider 5G internet service. Either Vodafail or Telstra. Make sure the speed is not shaped. For example 5G can reach speeds of 800megabit. But they my cap the speed to 100. So don’t bother with that. I’m on $80/month 800gig data, no speed cap.