Telstra

Telstra Outage Report in Port Douglas, Cook Shire, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Port Douglas, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Port Douglas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Port Douglas, Cook Shire, State of Queensland 02/04/2026 13:25

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Port Douglas, State of Queensland

Latest outage, problems and issue reports in Port Douglas and nearby locations:

  • benlorduk Ben Lord (@benlorduk) reported from Port Douglas, State of Queensland

    Shockingly bad service from @Telstra - no phone or internet service for a week now. Keep calling to be told either the case has been closed (without resolution) or it’s being worked on and to expect an update within 24 hours. Utterly hopeless!

  • portdouglas Keithea Schaedler, Port Douglas Qld real estate (@portdouglas) reported from Port Douglas, State of Queensland

    @Telstra I eventually spent yet more time trying to resolve this earlier today. If the matter is not resolved as had been proposed by Telstra customer service person 8 days ago, I will indeed lodge a complaint. This has been going on for 3 months & I'm tired of reinventing the wheel.

  • Bennett_Marco Bennett Marco (@Bennett_Marco) reported from Port Douglas, State of Queensland

    @paulshelb @Telstra Damn!

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • simonchau1988 Simon Chau (@simonchau1988) reported

    @Telstra we had an issue with our NBN and called up on Sunday morning. The customer service on the other end was the best we have received in recent times. Got given extra internet 4G data. The nbn technician they arranged came today well before the nominated time and fixed the

  • Sparks73596411 Sly 🏳️‍🌈🇦🇺🏍 (@Sparks73596411) reported

    Hi Jane @jendudley , I ordered my son a set of new Apple AirPods from @Telstra for Xmas, they sent someones used ones & are now messing us about. My son has had heart major heart surgery this year on top of school being interrupted by COVID, this sucks. Would you like this story?

  • richardaduffy The Cloud ERP Guy (@richardaduffy) reported

    @Telstra - Our mission is to deliver the worst customer experience possible and to ensure you can never speak to a human being that can help solve your problems. The Magic of Stupidity #FAIL

  • Sandeep31058330 Sandeep Singh (@Sandeep31058330) reported

    @Telstra I just moved house and my nbn service has not been moved yet. Other option I have is use 4g of the smart modem but the bandwidth has been shaped and it’s way too slow. Sadly, Whole day has gone pass and support failed to get it unshaped.

  • tcn33bot tcn33bot (@tcn33bot) reported

    I bet KFC's idea of customer service is to call Telstra for you, then hand you the right to jump the queue.

  • justicehealth Anthony Craig West Papua Advocate Seeking truth (@justicehealth) reported

    @Telstra. I was distressed that my internet and emails were not working and had to wait until 8 Feb. Received further assistance from Telstra team. Seems to be a temp fix happier wait and see . Thank you anthony

  • Luluflower2020 💧Lulu. V (@Luluflower2020) reported

    @Telstra The problem is still not resolved it is now December

  • MunishK65240809 Munish Kumar Singla (@MunishK65240809) reported

    @Telstra Stacy, I know twitter is a social media that why you guys are also here. and customer is here if customer think he is alone. it is your responsivity to provide me the way to provide you my number and then you need to further investigate?

  • KelvinRyan12 Kelvin Ryan (@KelvinRyan12) reported

    @Telstra Long delays to get service or lack thereof from Telstra in store at Midland. Not much customer focus here!!

  • Sandeep31058330 Sandeep Singh (@Sandeep31058330) reported

    @Telstra No it’s not. Your chat team is too slow to understand that smart modem should kick in and but even that is so slow. And unfortunately there is no tech support number I can call.