Telstra Outage Report in Pymble, City of Sydney, State of New South Wales

I have just shouted at a scammer on the phone. It was a variation of the "I am Nicole from NBN". This time the person was pretending to be Telstra. That was my fourth call today from them. Please send help @Scamwatch_gov - I am losing my mind.

@Telstra Read my previous replies regarding account type. Complaint lodged SATURDAY! Received call today telling me what I already knew it’s been escalated. Telstra is a disgrace! ALL account being moved to a competent company. I’d be more worried about misleading & deceptive advert

1/3 @telstra you have not even able to disconnect my old home internet that should have been disconnected 2 weeks ago. This is now blocking all attempts to set up anew service. Talk about trying to discourage customers from purchasing your services.

@Telstra @matthew_mcmahon Sooo just to update you about Bondi apparently there is now an outage in Bondi due to planned maintenance and your team in the Phillipines knew nothing about this! It is not due to be fixed until Friday 25th Feb . I would like 5 days credit please ....

@Telstra And down again just now. Outage page blames nbn again...

Still an outage in Bondi . Apparently now it is an NBN problem . Not maintenance. Telstra make up your mind and please communicate with your call centre in the Phillipines. It is not fair to them . A more accurate outcome timevwould be helpful too....

@Telstra And I waited... and waited... called Telstra in the morning... they confirmed a technician would be here today... but at 3pm, called A 2nd time and now I hear... a tech is not coming today... I got a confirm email... but... nope! Really awful experience.

um telstra ******** is going on

@Telstra It is a TPG account. Took 6 weeks to fix by last week. Lasted 5 days and totally lost again!

@NBN_Australia No Bianca I am with Telstra but I do feel like I’m being bullied into switching to NBN as none of the NBN customers in our street our affected. Really poor form NBN

@Telstra I know this, regardless escalate to your Senior Management I don’t want to speak to an overseas call centre. It’s ok another hour of my time wasted! @andy_penn this is why Telstra’s profits are declining NO customer service NO internet for 10 days. @FinancialReview @acccgovau

Shame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf

1/2 @telstra it is no wonder the telecommunications industry has the worst customers satisfaction rating. Currently I would give you a ZERO for customers satisfaction and customer service #customerservicefail

Just had a call from the @ato_gov_au about an objection we lodged. I have to say their customer services levels are smashing @Telstra @aglenergy

@Telstra And still charging for full service. Home full of kids hating Telstra as no internet!

@Telstra @andy_penn This is why Telstra’s profits continue to decline. You offer NO customer service. Reported issue 4 February & NOTHING done! Your 30min top up (as advertised) is misleading & deceptive conduct. Your oversees call centre staff are RUDE. @acccgovau @FinancialReview

@Telstra Down again. This is becoming very frustrating...

@Telstra Every time I check, it blames the NBN. They are in active build in my area at present (lots of trucks with spools of green cable on them), so I do believe it - it is just incredibly frustrating to have the service so unreliable. It has effectively stopped me working from home.

@andy_penn You should stand down as CEO of @Telstra had to deal with your incompetent oversees call centre again today! They are RUDE & when & if u can understand them they talk over the top of you! #telstrafail #9News #acurrentaffair @buyersagentssyd @acccgovau @Asic @abcnews

@Spoonyman @tasmaniatalks it works by using any tower. Not just telstra, optus, vodaphone, etc. That's how it improves service for emergency locally. Mainly it's just a work-in-any-country solution as it's a part of the cell phone spec irrespective of provider/country.

@Telstra having issues with 4G Eftpos at Stawell 3380 & Halls Gap 3381 not transacting, timing out, yet there is no outages on your list.

@Telstra You also don’t list the iPhone 14 on that page, are you seriously suggesting that Telstra doesn’t support the latest Apple devices?

I told her that if @Internode is merging with @Telstra, I consider my contract voided. I will not be a Telstra customer ever. She's now trying to sell me a new modem, when I don't need a new modem. FFS.

@Telstra is being worthless again so stream will be stopped UNTIL they fix their **** yet again, im really sorry about this y'all, shits on 2g atm so i just cant stream simple as that

@Telstra Thank you again Jo. While you’re here, could Telstra stop giving me late fees on top of my bills? I am on a low income and Telstra knows I have a HCC but still charges me extra just for being poor & behind in payments. I’m late paying because I struggle to make ends meet.

@recneps51 @Optus @NSW_FairTrading Boost. Telstra network at half the price

@cameronwilson I've been with both Optus and Telstra and I get bombarded with spam calls. One can assume being hacked is no different! The biggest problem will be is if they can take control over your phone number then we would be fckd! Given the second part of 2fa is mainly mobile numbers!

@nineislands Are you after a phone or just a plan? Woolworths is actually reasonable on prices.... and it's still using Telstra network which is useful if you ever leave major cities....

@nineislands TPG have been ok. Telstra too expensive Optus service horrible

@nineislands Aldi and Woolworths have good prepaid rates and use Telstra towers so coverage is good. You can join Woolies online if there’s no store near you, possibly same with Aldi. I’m with iiNet - good customer service but poor coverage since they went with Vodafone.