Telstra

Telstra Outage Report in Pymble, City of Sydney, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Pymble, State of New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Pymble and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Pymble, City of Sydney, State of New South Wales 02/15/2026 19:20

February 15: Problems at Telstra

Telstra is having issues since 10:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Pymble, City of Sydney, State of New South Wales

The most recent Telstra outage reports came from the following cities: Sydney.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Phone
AustraliaSydney Phone
AustraliaSydney Phone
AustraliaSydney Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Pymble, State of New South Wales

Latest outage, problems and issue reports in Pymble and nearby locations:

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @erietta @Telstra Jeez Louise. I could literally write a book. And my experience has only been one mobile service. I have no idea how people with TV, internet and mobile services stay sane. 1/2

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @cameron_rogers I’ve been in many Telstra offices. There is no shortage of money there. But most customers face the poorly paid and badly trained support staff while the company focusses 95% on shares and dividends. Is that a good thing?

  • Derekjw Derek Williamson (@Derekjw) reported from Sydney, State of New South Wales

    @telstra why is it OK to set a connection appointment time of “between 8am and 5pm” to get a new connection. Expect people to wait all day then not turn up. #stoodup THREE times. Not one but THREE. And now saying no more appointments until Nov 17. Cancel contract if U have NFTG

  • kraftsonality Richelle V⁷ ⟭⟬ Ready for #BTS Anytime 💜 (@kraftsonality) reported from Sydney, State of New South Wales

    On:E concert Telstra access complaint update - I got a credit on my account that covered the concert costs! Hopefully other people got similar credits too!

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @erietta @Telstra I have met zero people who rate the quality of customer experience above 1. From training support staff to “not my department “ and “that’s no how the system works” messages I sincerely don’t see a customer centric construct.

  • p_terg 😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported from Sydney, State of New South Wales

    @Telstra I closed the TIO complaint bc the issue was resolved. TIO reference 2020/09/11852. Shoddy @nbn fixed by a tech coming out to answer the question of indifferent service. Found and repaired the issue in the pit outside. No more problems!

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @erietta @Telstra It all comes down to well trained - well resourced support staff. I had to repeatedly explain the situation to agents acting like it’s my first enquiry. They all said they were limited in what they could see, so I had to copy/paste earlier conversations for them. Poorly resourced

  • neilwrites Neil Varcoe (@neilwrites) reported from Sydney, State of New South Wales

    @Telstra No but I'd love your help. My Internet is down, and I have an online presentation in a few hours. I've tried phone and chat and can't get assistance.

  • Derekjw Derek Williamson (@Derekjw) reported from Sydney, State of New South Wales

    @Telstra Is in reference to older family member who left your store in tears after zero support. I will try and get case details. Shame we have to do this out here in the open.

  • Sonic_Booth Wrong Glass Sir (@Sonic_Booth) reported from Sydney, State of New South Wales

    @lucyssfc Nrl app, if you are a telstra customer it's free streaming

  • robbiejwood Robbie Wood (@robbiejwood) reported from Sydney, State of New South Wales

    @barrowwk123 @Telstra Me too. A chat about it on Telstra 24x7 app has been going on for four days so far - still no fix on my end.

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @erietta @Telstra The company says one thing while hiring excellent people to do the opposite. I know I’m a grumpy complainer who’s vocal about not-picking but it’s not on that raising one issue creates several more in its wake. Repeatedly. And if there were real competition it wouldn’t happen.

  • Burgo0806 Courtney (@Burgo0806) reported from Sydney, State of New South Wales

    @triff81 @Telstra Haha, their customer service is ****! I was looking at becoming a customer and bringing 3 contracts across, yet they couldn’t help me.

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @cameron_rogers I’ve been in aus 12.5 years and know many very smart people, some who run successful businesses, and all have experienced terrible service fro @Telstra - and no,not being picky, but being told they bought X and received 8. That’s bad. Seriously bad. Inexcusable. And repeated.

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    I could write a book on my decade of interactions with @Telstra and the dozens of crap interactions. Layering the many other people who’ve had terrible interactions, it’s clear CX is failing on many, many levels. 1/2

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    I know many brilliant people who have worked at Telstra, i also know many have fought hard for the customer. The human. The people who consume the service. I need to ask: is there something elemental in big orgs that impede CX success? 2/2

  • matteightyate Matt Wicks (@matteightyate) reported from Sydney, State of New South Wales

    @Telstra is there someone who can actually help me? Got some AirPod pros throughly Telstra rewards which were DOA. support chat person said I need to go into a store to swap them over but person in the store said I needed an invoice with a serial number (Telstra did not send one)

  • BeauGiles Beau (@BeauGiles) reported from Sydney, State of New South Wales

    @kemal_atlay @Telstra Bad bot is bad. Does FaceTime or Facebook Messenger etc work - so you know the speaker / microphone works? (Sorry if you’ve already done this) Then you can go back to yelling at the bot. Good luck!

  • p_terg 😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported from Sydney, State of New South Wales

    Dilation drops in Eye pictures took And @Telstra decides to call me several times during the whole process. A Filipino-accent and something about following up a complaint. I did a reverse-lookup and saw a number of complaints against calls to and from that number. FFS

  • catrionawallace Dr Catriona Wallace (@catrionawallace) reported from Sydney, State of New South Wales

    @Telstra I am having huge issues getting #NBN ordered through you. Twice I’ve gone through your chat function & they’ve taken 2 hrs to take the order, then confirmed it, then I hear nothing for weeks, then I enquire, then they tell me there is no order. Twice. Fix this pls 😠

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • WarWraith Warwick (@WarWraith) reported

    @Telstra Got a response at the 41 minute mark, still waiting for the issue to be resolved.

  • ricey_dan Dan (@ricey_dan) reported

    @Telstra Hi Ethan finally got it sorted it was just flat out not working. Thanks for your time

  • suzi_squooze Suzi (@suzi_squooze) reported

    @Telstra I just had the best service from Stacey from Telstra Facebook support! I was so stressed & she didn't give up until she got an answer to my question. I have been trying to solve this for weeks so it was just so refreshing to get someone prepared to go the extra mile.

  • mary_glass MARY GLASS (@mary_glass) reported

    @Telstra If yesterday a text message stating that the NBN are aware of an issue and will be completing some maintenance work on Wednesday, 31 March. This text message was sent by Telstra to advise of any interruptions

  • fleaflofloyd amy 🐷🇦🇺🏳️‍🌈 (@fleaflofloyd) reported

    @Telstra Yeah that was the plan for this arvo, thanks for your help anyway Tori, much better than the run around I got on the phone. Will I be charged for this new sim?

  • ps_aus pete_s (@ps_aus) reported

    @telstra’s new upfront plans (or Auto-renewing Pre-paid plans as we like to call them) are now the perfect reason to switch carriers before April. Perfect reason along with high cost, crap data allowance, poor performance, ********* support. #shootyourselffoot #telstra

  • LeenaVanD Leena (@LeenaVanD) reported

    oh god telstra please don’t read my “**** you telstra” tweets

  • CaptainPolluti1 Captain Pollution (@CaptainPolluti1) reported

    @NexusGroupHQ @UN @CIA paying customer always has the upper hand, be it that they paid for a device or a subscription to a commercialized Telstra Defence Project paid for Microsoft Enterprise Solution and other proprietary Siebel based and Intelligent Business Machines owned and engineered. love, C.T.

  • tonyoldmate Tony Freeman (@tonyoldmate) reported

    @andy_penn Hi Andy. Sitting on hold with your online phone service still trying to get my internet sorted out. They said about 10 minutes wait and it’s 30 mins now and still waiting. No update, just music. Do you think this is acceptable service for a Telstra NBN problem not of my making?

  • vexest Vexest (@vexest) reported

    Been waiting 6 weeks for my NBN appointment that was on the 30/03 and get a message saying I have to reschedule my installation. I don't even live in a rural area, this is some ****** customer experience. I need the internet for work and 4G backup sucks @NBN_Australia @Telstra