Telstra Outage in Rowan, Wagga Wagga, State of New South Wales

@telstra I need to add someone urgently as an authority on my account. Website says I need to call you, so I call and it says it can’t help me and to do this online.

@NBN_Australia Great to hear things are working as they should. We signed up to @Telstra and @NBN_Australia 14 Feb and are still waiting to be connected nearly 5 weeks later. Slow to assist us,if someone could action this would be helpful and save us time and money chasing service providers

Dear @Telstra & @DodoInternet Your combined service provision is so slow, so unreliable, and so bad, it literally hurts my business. I am losing money and opportunity. #auspol PS: Yes, an Aust company thought it’s a good idea to name itself after an extinct bird

@YabaiKankei It’s got that character. Don’t worry about that. The problem is some companies have a “she’ll be right” attitude, which means half-arsing the important things. Looking at you @Telstra

@Telstra Can you fix your basic internet services! It took overnight to download updates, which should have been done in just 10mins in any other country on any other (better) internet provider

@Matthewthemorg @AlboMP You dont get the NBN from a telstra network. Anyway, its a scalable upgradable network. Doesnt make sense to upgrade every thing on the network instantly. It can and will be done over time.

@Telstra Unbelievably, your network has managed to revert this, so once again, my phone is still unable to work like a normal phone.

@GusWhyte @Telstra Repairs are done by contractors. Why drive all the way to the bush for a job when you can just do local stuff. If the job gets escalated then so does the price paid to the contractors. Supply and demand. Remember, we don’t own our communications network anymore.

@AlboMP @vanbadham Telstra doesn’t accept responsibility for the state of their phone pit, as they are rented out to NBN. They insist it isn’t their problem

@andy_penn Will this super-fast communications technology help me communicate any faster with Telstra customer service?

@AlboMP pretty sure that what every regional telstra pit looks like. most fill up with water when it rains heavily. definitely the weak point in nbns network

@Telstra OK. Please your chat service system is all telstra though and it's poor to rubbish

@Andy_Penn, you sir are a joke. You’ve known for a year you’re short staffed & that your systems are exhausted. In a year of a pandemic & record unemployment you’ve failed to hire Aussies to fix your rotten #Bigpond! 2 hours to get thru to level 1 support is a joke! #Telstra

@Telstra Telstra cannot provide a decent 4G service in the Northern suburbs of Perth, fix the transmission problems before adding another flat useless system that only works in the CBD.

@Telstra I want some handy tips on how to turn off a filter I didn't ask to be turned on, I don't want turned on, and now causes more problems than it solves