Telstra Outage in Sedgwick, Greater Bendigo, State of Victoria

@joshua_eaton I still remember my grandparents’ number - I’m sure it caused problems for some of grandma’s friends after Pa died, she moved into care, and Telstra reassigned it to a “massage” parlour. I never got around to calling them before the police raided them!

@JaseRicho Make Aussie Broadband get a tech around, same thing happened to my neighbour (same company). They had to wait months to get it right, technician was the only one who could trace the problem. I went with Telstra and had it on in a week.

Does anyone know how you get a staff member at Telstra to respond to a service issue you have? If you have a solution to this one that would be good.

Telstra is moving away from 3G as it looks to 4G and 5G as its networks of the future. According to Telstra, the 4G coverage outside my house should be good. So long as you can place a call outside, they don’t seem to think it’s a serious issue.

@Telstra Good Afternoon, what is happening with 4g in Kangaroo Flat, Victoria. We have no service. Not happy.

@Hammyhamster10 @TurnbullMalcolm Having a great time with the NBN getting choked and my connection all but disappearing. All the while being told the NBN isn’t down by Telstra. Joke - and a pretty poor one at that.

@Telstra Thanks Renee, I will try again I think the only solution is a new tower. I have spoken to the Telstra regional manager who mentioned Hazeldenes chickens (Business) may be putting in their own tower in Lockwood that may help.

@Telstra After not getting service 2yrs I’ve paid for full package,foxtel which I rarely can use cause there is no internet .. after 22 yrs of being a customer they said I have 2 choices .. wait 3-4 months for nbn to be connected and get $20 off my bill ... or leave !!!!!

@Telstra It has been three months since I put my phone in for a simple repair and I have no doubt you'll try and charge me full price for such pathetic service. Telstra are con-artists who should be blacklisted.

@danssheehan @Telstra I am facing the same issue and get struggled with it.

@ipaddockapps The other thing, we had an issue with telstra the other week where we were ‘ghosts shapped’, took them a while to find, but happened on all devices on the same acc. When you do the speed test you will see speed shoot up, then fall back to 1-2

Telstra faults @Telstra closed so my business should close too? Why is their internet down and no one available to help?

How is it that Telstra internet goes off and their service is closed when my business is open @Telstra ?

As if Telstra wasn’t bad enough, there’s no way to call them to speak to somebody, even if I’m prepared to wait. I expect a service provider to be able to take a phone call. Wedging me into an even worse system is just indicative of how poor the service is.

@Telstra my parents have been having issues with their internet (download seems ok, but 0.03 kbps upload). They don't reckon that tweeting you guys can help, please help prove them otherwise :)

@jessikatully @AndyCaldin Is @Telstra adding that to the network name?

@Telstra 3 hours since my last response from one of your agents on the chat. Did the person I was chatting with forget that they had a long weekend and go? The other person currently working in customer service will be really upset their workload just doubled.

Delays procrastination and obfuscation are all that @telstra really offers clients. Their processes are hopeless and if u get caught in the customer service trap you are doomed. I am in my 4th week of waiting for my Telstra iPhone to be provisioned. #auspol @PaulFletcherMP #TIO