Telstra Outage Report in Sedgwick, Greater Bendigo, State of Victoria

@Telstra Yes - Telstra eventually disconnected the service after we took the issue to the Telco Ombudsman. Happy to keep this discussion going in public, but the next chapter will get ugly, if you ask, “Why?”!

Blast from the past - have had a 2021/22 telephone book delivered this morning! Still has a number for my Mum, who died five years ago, on a phone service that was disconnected after Dad died thirteen years ago! @Telstra #Catchup

Every time I go to #Woolies #KenningtonVillage I consider switching from @amaysimAU to a provider on the #Telstra network. That's how bad reception is.

@joshua_eaton I still remember my grandparents’ number - I’m sure it caused problems for some of grandma’s friends after Pa died, she moved into care, and Telstra reassigned it to a “massage” parlour. I never got around to calling them before the police raided them!

@JaseRicho Make Aussie Broadband get a tech around, same thing happened to my neighbour (same company). They had to wait months to get it right, technician was the only one who could trace the problem. I went with Telstra and had it on in a week.

Does anyone know how you get a staff member at Telstra to respond to a service issue you have? If you have a solution to this one that would be good.

Telstra is moving away from 3G as it looks to 4G and 5G as its networks of the future. According to Telstra, the 4G coverage outside my house should be good. So long as you can place a call outside, they don’t seem to think it’s a serious issue.

@Telstra Good Afternoon, what is happening with 4g in Kangaroo Flat, Victoria. We have no service. Not happy.

@Hammyhamster10 @TurnbullMalcolm Having a great time with the NBN getting choked and my connection all but disappearing. All the while being told the NBN isn’t down by Telstra. Joke - and a pretty poor one at that.

@Telstra Thanks Renee, I will try again I think the only solution is a new tower. I have spoken to the Telstra regional manager who mentioned Hazeldenes chickens (Business) may be putting in their own tower in Lockwood that may help.

@Telstra After not getting service 2yrs I’ve paid for full package,foxtel which I rarely can use cause there is no internet .. after 22 yrs of being a customer they said I have 2 choices .. wait 3-4 months for nbn to be connected and get $20 off my bill ... or leave !!!!!

@burgess_ag It never ends. Some days I can block 20-30, no exaggeration. Does my head in. Yesterday it was every version of fake telstra I've ever seen.

@Telstra hey, I’ve been unable to recharge my prepaid mobile for the last 2 days in the app, can you help?

@cathywilcox1 I answered my phone with :" Hello, Telstra help line, how can I assist you?" and the guy said :" No your not, I'm from Telstra." I laughed and said:" Why are you calling your own help line? Are you having issues? Can I help?" He got so flustered cause I kept offering to help him.

@Telstra You won't do Jack. You never do. I've been reporting this for 10 years and spoke to your rubbish techs who refer it upwards and never fix it. It's because you can't handle the number of customers, especially during business hours. #Testra is an incompetent ripoff. @ChrisMinnsMP

@JimmyPQuinn @Telstra I did use the app. That was the problem.

@KatyKray73 @overit_miss @JanSummersalt I usually read story time books to my kids in Telstra customer service Indian voice, but I might have to adopt this guy's accent and storytelling method instead.

@Telstra Thanks for your reply but I’ve done this a few times now, nothing changes.. Telstra has just become the most ‘unreliable’ network yet you charge a premium.

@Aussie_BB I can’t and wont fill it out because none of those silly words describe me. Words pulled out of thesaurus and slapped in a listicle isn’t a questionnaire. But I can answer here to a human that I have no problems with your service. It’s great! It is better than Telstra. The end 🔮

@Telstra I'm sure I'm not alone when I say Telstra treat existing customers with disdain

@Telstra my daughter has been waiting for her phone since 17 th Feb and just gets no resolution when she contacts you. Appalling customer service, spends ages trying to get through to anyone and when she does they hang up! Absolute shambles !!