Telstra outages and service status in Sutton, New South Wales

Problems in the last 24 hours in Sutton, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sutton, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, New South Wales

The most recent Telstra outage reports came from the following cities: Canberra.

City	Problem Type	Report Time
Canberra	Phone	6 days ago
Canberra	Phone	6 days ago
Canberra	Internet	6 days ago
Canberra	Wi-fi	6 days ago
Canberra	Phone	6 days ago
Canberra	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sutton, New South Wales

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Gaz 🖖 (aka Gary Lum) (@garydlum) reported 3 minutes ago from Canberra, ACT

  Thank you, @Telstra My service seems to be back to normal after the outage.

• 
  HG (@hgo7627) reported 4 minutes ago from Canberra, ACT

  @Telstra Spoke with @Telstra today. The start point is a new modem. Arriving Friday. I fear the problem is actually because of FTTN rather than FTTH.

• 
  Dave Hall (@skwashd) reported 6 minutes ago from Canberra, ACT

  I didn’t notice any improvement in Telstra’s customer service during H1. I’d say it’s gotten worse.

• 
  Clark Greenaway🇦🇺 (@ClarkGreenaway) reported 9 minutes ago from Canberra, ACT

  @Tank9999 @macsween_prue @billshortenmp Outsourcing is not privatizing. Privatizing is selling the responsibility off as in CommBank, QANTAS, Telstra etc. Paying someone to provide a service is outsourcing, the government is still responsible and sets the rules. No expensive public service.

• 
  Sam Guthrie (@samguthrie91) reported 19 minutes ago from Canberra, ACT

  Days since a serious national outage on the @Telstra network: 0

• 
  David White (@m0457356748) reported 21 minutes ago from Canberra, ACT

  @Telstra This is specific to my phone due to errors made by Telstra while trying to move my phone from one office to another. Please see ticket 07549342

• 
  Jason Ndeira (@JNdeira) reported 22 minutes ago from Canberra, ACT

  @gavin_laing That would be great if the streaming service was valuable. The inability to cast the game eg Chromecast means I still don't use the free "streaming service" I have with @Telstra

• 
  David White (@m0457356748) reported 39 minutes ago from Canberra, ACT

  @Telstra @telstra big thanks to Daniel in the Australian Faults Team who successfully resolved our phone problems after 3+ days of no phones. Great to speak with someone in Australia. Daniel listened and took action to resolve the problems.

• 
  Mike Hutchinson (@michaeljames947) reported 40 minutes ago from Canberra, ACT

  @phbarratt Surely Thodey, fresh from his successful stint at Telstra produced a masterful report on reforming the public service- only to have it rejected by @ScottMorrisonMP. No doubt he has now learned how to please him....

• 
  steve_outandabout (@Steve_Pesic) reported 41 minutes ago from Canberra, ACT

  Everyone giving scomo grief for leadership but the bosses from Telstra and NBN should be high on the list for poor leadership, thousands of people with no phones or internet, hours, days, weeks and months spent by people just trying to use a service in Australia in 2020...

• 
  Ian McLeod (@ianpmcleod) reported 41 minutes ago from Canberra, ACT

  @DONTCHIPMEBRO @NorelleFeehan @Telstra You exist in a chaotic universe on the outer spiral arm of a minor galaxy around an unremarkable star on a miraculous planet. Yes conspiracy theories can be comforting but it is a selfish neurosis. I have never met a conspiracy theorist who volunteers for anything. All selfish.

• 
  Gaz 🖖 (@garydlum) reported 42 minutes ago from Canberra, ACT

  @benny_132 @horrorfan4129 @Telstra Thanks. I've been waiting on hold. I will hang up and get on with my day. I feel sorry for people relying on #nbn for their livelihood when these things happen.

• 
  Peter Stevenson (@PeterJStevenson) reported 44 minutes ago from Canberra, ACT

  My only internet connection is with Telstra via my iPhone but that has only one bar in signal strength sitting in my room.

• 
  Annie Martin AM (@MartinAnne139) reported 47 minutes ago from Canberra, ACT

  Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

• 
  eWasp (@e_Wasp) reported 49 minutes ago from Canberra, ACT

  Telstra technical issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions

• 
  Ian McDonald (@ianmcd85) reported 51 minutes ago from Canberra, ACT

  @katsinsight @Isabellep71 @Telstra Wow / the exact script i was given!! Poor form telstra

• 
  Stewart (@Stewart115) reported 52 minutes ago from Canberra, ACT

  @Telstra what’s with the mobile service in South Goulburn 2580? The last three days multiple drops out during call?

• 
  Giddey with Autumn Wind (@giddeygirl) reported 53 minutes ago from Canberra, ACT

  Trying to find the woman who lost her bridge, in the recent floods, NSW, in a remote location, no help from Telstra. Anyone know her?

• 
  Ian McLeod (@ianpmcleod) reported 57 minutes ago from Canberra, ACT

  Oh and just to trigger all the idiots, sent from my 5G phone. Never felt better. I love it. Thank you @Telstra Looking forward to mmWave if the new @Samsung Note 20 supports it (deciding if to upgrade or not).

• 
  Ian McLeod (@ianpmcleod) reported 58 minutes ago from Canberra, ACT

  @DONTCHIPMEBRO @NorelleFeehan @Telstra No, but promoting tinfoil hat conspiracy theories does suggest someone is an idiot.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Harrar Longberry (@HarrarLongberry) reported 8 minutes ago

  @ChristineMilne As long as he can blame Telstra on his wife not being able to contact him, the man is dark down drunk happy

• 
  BeeYen (@BeeYenChan) reported 8 minutes ago

  The government’s big idea for fixing telco failures? Slap them with a $7.3 billion spectrum renewal tax — almost double what Telstra considered fair value — then threaten massive fines for triple-zero outages. Gartner analyst Khurram Shazad said it outright: this can do the opposite of strengthening resilience. Telcos are already stuck with stagnating revenue growth. These inflated spectrum fees just crush their margins harder. So they do the obvious thing under pressure. They stop spending on actual redundancy. No secondary backup power systems at base stations. No automated routing failovers. No diverse fibre backhaul paths. Capital expenditure gets deferred instead. The core network becomes brittle. One software glitch or timeserver ****-up and failures cascade into proper disasters. High spectrum costs simply extract the economic surplus from the sector. Networks look faster on paper because of the shiny new bands. In practice they are significantly less resilient when it actually matters. When the next outage hits and the “improved” networks fall over anyway, who gets the blame?

• 
  Jack Kerouac (@NealCassady64) reported 11 minutes ago

  @Telstra Pay a fine ! Or have the emergency taken off you .

• 
  beep boop (@a_small_robot) reported 12 minutes ago

  @maximumwelfare "sowwy we let u down :( uwu" telstra you are not a small startup come on

• 
  ChickenGo 🇦🇺🇹🇼 (@ChickenGoFarm) reported 14 minutes ago

  @SkyNewsAust When Telstra failed to deliver reliable service, Jason Clare MP @JasonClareMP, the Albanese Labor Government's Minister for Education, said: "People could have died." But when @AlboMP broke his campaign promise, Jim Chalmers, the Albanese Labor Government's Treasurer, said: "People will get through it." ******* shameless.

• 
  Captain Obvious (@uptothegame) reported 15 minutes ago

  @Telstra What a complete load of ****. No compensation. Just words. What a disgrace. You don’t care.

• 
  deirdre ritchie (@deirdreritchi10) reported 17 minutes ago

  @strangerous10 Telstra has problems but it's not due to China. Especially in the regions and that is the reason why so many have turned to starlink. Because it works.

• 
  𝘊𝘦𝘯𝘵𝘳𝘦𝘝𝘪𝘣𝘦 🇦🇺 (@centrevibe) reported 18 minutes ago

  @mettifo79 @Nev92612361 Coal plants are old and costing too much to repair, they are out of operation more and more, gas is expensive thanks to Howard and nuclear was banned to sell Telstra. Renewables are reliable and produce cheaper energy. The wholesale price is going down.

• 
  Andrew (@andrewrdn463) reported 22 minutes ago

  @Telstra Telstra has sent "Sorry we let you down" emails to customers but are deleting complaints. VICKI BRADY MUST RESIGN.

• 
  Cheryl (@Cheryl53111693) reported 23 minutes ago

  @andrewrdn463 Put a woman in charge of a company like Telstra and Optus and you can be sure they will **** it up.