Telstra outages and service status in Sutton, New South Wales

Problems in the last 24 hours in Sutton, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sutton, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, New South Wales

The most recent Telstra outage reports came from the following cities: Canberra.

City	Problem Type	Report Time
Canberra	Internet	18 days ago
Canberra	Phone	29 days ago
Canberra	Phone	2 months ago
Canberra	Phone	2 months ago
Canberra	Internet	2 months ago
Canberra	Wi-fi	2 months ago

Community Discussion

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Telstra Issues Reports Near Sutton, New South Wales

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Faith Gordon (@Dr_FaithG) reported 3 minutes ago from Canberra, ACT

  @MartinAnne139 @Telstra This is terrible. And in the run up to holiday season and in the middle of a pandemic….

• 
  Linda Matija (@Lindamatija25) reported 5 minutes ago from Canberra, ACT

  @RedFiddler Am thinking of switching to Telstra for mobile as coverage by other providers is crap when you travel regionally.

• 
  Ian McLeod (@ianpmcleod) reported 10 minutes ago from Canberra, ACT

  @AUSBATTERYGRAD1 @FindlowHarrison @Telstra Then if the higher frequency is the issue yet terrahertz radiation is not, then please explain where "peak harm" is on the EM spectrum? At what point does harm start declining? Past 100, 200, 300THz or what? You're trained in this, you're concerned about 5G so you tell us.

• 
  Peter Stevenson (@PeterJStevenson) reported 11 minutes ago from Canberra, ACT

  My only internet connection is with Telstra via my iPhone but that has only one bar in signal strength sitting in my room.

• 
  Dave Hall (@skwashd) reported 13 minutes ago from Canberra, ACT

  I didn’t notice any improvement in Telstra’s customer service during H1. I’d say it’s gotten worse.

• 
  Fran Marshall (@thefoodmarshall) reported 14 minutes ago from Canberra, ACT

  Hey @Telstra 3 “experts” with 3 hours of “gold” help, 3 attempts to pay an auto payment YOU screwed up, service still suspended, 3 hours of “oops something went wrong”, a 65 MINUTE PHONE WAIT, 4 people who cannot use services we’ve been paying for for 10 years. Absolute joke.

• 
  Woolnough ⚓ (@woolnough) reported 19 minutes ago from Canberra, ACT

  On Telstra? Visual voicemail not working? No-one can help you? SMS "STATE" (without quote marks) to 125100474 I've been missing messages for weeks and no-one could fix it. FINALLY solved! #telstra #iphone #visualvoicemail

• 
  malarndirri mccarthy (@Malarndirri19) reported 22 minutes ago from Canberra, ACT

  @Telstra Thanks for the update Telstra & staff. Could you confirm the length of outage and locations impacted please. Yamalu Malarndirri

• 
  Sam Guthrie (@samguthrie91) reported 25 minutes ago from Canberra, ACT

  Days since a serious national outage on the @Telstra network: 0

• 
  Au COVFEFE... Test! (@giddeygirl) reported 31 minutes ago from Canberra, ACT

  This bloody patronising Hi Mum video call from daughter, @Telstra, is so horrible. It makes me cry. I'm sure my kids laugh at me. I don't need to see it.

• 
  Blake Wilson (@blakewilson) reported 32 minutes ago from Canberra, ACT

  @Telstra @KaiCantwell This is such a great example of process creating barriers to great customer service. @Telstra, we can fix this. Disrupt yourself before someone does it for you.

• 
  Ian McLeod (@ianpmcleod) reported 33 minutes ago from Canberra, ACT

  @Telstra Playstation please, but I am a long term Telstra customer. May consider it.

• 
  Alison Booth (@booth_alison) reported 34 minutes ago from Canberra, ACT

  @Telstra The service has now been miraculously restored… at last.

• 
  Travis (@TravGee1980) reported 37 minutes ago from Canberra, ACT

  @Telstra I would love to but the App won't let me in and changing the password does not help...

• 
  Lindsay (@Lindday8) reported 37 minutes ago from Canberra, ACT

  @Telstra NBN speed slow and dropping out in Flynn act is there issue

• 
  Ian McLeod (@ianpmcleod) reported 48 minutes ago from Canberra, ACT

  Oh and just to trigger all the idiots, sent from my 5G phone. Never felt better. I love it. Thank you @Telstra Looking forward to mmWave if the new @Samsung Note 20 supports it (deciding if to upgrade or not).

• 
  steve_outandabout (@Steve_Pesic) reported 49 minutes ago from Canberra, ACT

  Everyone giving scomo grief for leadership but the bosses from Telstra and NBN should be high on the list for poor leadership, thousands of people with no phones or internet, hours, days, weeks and months spent by people just trying to use a service in Australia in 2020...

• 
  eWasp (@e_Wasp) reported 50 minutes ago from Canberra, ACT

  Hotline message bank issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions

• 
  Wade (@VK1MIC) reported 55 minutes ago from Canberra, ACT

  @DropTableFoxes @xssfox Yeah the biggest hurdle here in aus is the $$ of data. I keep a 5gb 12 month Telstra prepaid in my little android phone I use for radio stuff. But they are just too damn $$ for the extra. The haps are hard to get now - good for Aredn too

• 
  Ian McLeod (@ianpmcleod) reported 56 minutes ago from Canberra, ACT

  @scottjlawson @DONTCHIPMEBRO @Telstra Oh look the selfish neurotic conspiracy ****** got all triggered and blocked me. I suppose the suggestion of being a selfish neurotic hit home. It's a common thread. I never see them out helping with anything. Just self absorbed.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lucy the Red (@LucytheRed1) reported 1 minute ago

  @DHughesy You clearly don’t realize the Future Fund was: 1) primarily seeded by the sale of Telstra 2) Set up to fund existing government liabilities I’ll dumb it down for you. The Howard government sold our assets to fund existing liabilities. Embarrassed for you (again)

• 
  ACCAN (@ACCAN_AU) reported 3 minutes ago

  That's a wrap on @Techingov_AU in Canberra. Two consumer takeaways: new tech must work for everyone, not just the average user and trust in government services must be informed by consumers and measurable, including traceability of AI agents. Also a sharp breakdown of the Telstra outage from Frank den Hartog (Uni of Canberra). #TechinGov

• 
  Mark Moran (@72mcm) reported 3 minutes ago

  @Telstra why has the website for booking appointments at your “OrionSpringfield QLD” store been broken for months now? Talk to staff in store, and they say “Yeah we know, no clue who is meant to fix that” , Try to call to book, calls never answered and messages never returned

• 
  leki ⚔️ (@mkfilko) reported 5 minutes ago

  $BRUN and $SHAZ are the two small cap neoclouds people keep putting in the same bucket. Somewhat similar market caps, both Nasdaq listed this year, both with an NVIDIA story attached. I think both provide compelling reasons to invest your money into, however, I do believe BRUN is the superior neocloud. I will present the facts as they are and sprinkle some commentary in it. You can use the facts to decide which is better for you. TL;DR at the bottom. Start with contract book versus actual revenue. Q2 2026, same quarter, both companies: > $BRUN revenue: $31.1M, up ~270% YoY > $SHAZ revenue: $1.9M, up ~412% YoY > $BRUN total contract value: $1.9B > $SHAZ total contract value: $8.8B $SHAZ carries 4.6 times the contract book on about one sixteenth of the revenue. Put differently, $BRUN's backlog is roughly 15 times its current annualized run rate. $SHAZ's is closer to 1,100 times. $SHAZ management guides first material revenue to Q4 2026. $BRUN has six sites in production today, took ARR from $30M at the end of 2025 to $145M by June, and reaffirmed roughly $400M exit ARR. A contract book is a claim while revenue is the confirmation of that claim. $BRUN has so far managed to prove that it is able to convert the contract book better than $SHAZ. Moving to the balance sheet, which is where $SHAZ shines > $SHAZ ended Q2 with roughly $1.9B in cash against $BRUN's $134.7M as of August 12. It has raised about $2.2B since December 2025, including a $1.6B oversubscribed round in June. On funding capacity this is not close, and $SHAZ wins it decisively. > The NVIDIA arrangement. Six years, $4.88B, up to 40,000 GB300 GPUs on NVIDIA's DSX AI factory design, 72MW in Australia, with NVIDIA taking product revenue plus a share of cloud revenue on supported capacity. Management describes the guaranteed pricing as a floor rather than a ceiling. $BRUN has no equivalent. This is the strongest single item in the $SHAZ file and anyone comparing the two has to concede it. Next, counterparty/customer quality: On April 1 $SHAZ announced a five year, $1.25B AI cloud infrastructure agreement, roughly 8,200 B300 GPUs deployed in Australia. The counterparty is ESDS Software Solution, an Indian cloud and managed services provider. ESDS is a real company. Five data centers in India, 2,501 customers as of FY26, growing revenue at a 28% CAGR. Using its own most recent disclosed accounts: > ESDS FY26 revenue: Rs 472 Cr, roughly $54M > ESDS FY26 profit after tax: Rs 121 Cr, roughly $14M > Annual obligation under the $SHAZ contract: ~$250M The yearly payment is about 4.7 times the counterparty's entire annual revenue and roughly 18 times its net profit. ESDS filed a Rs 720 Cr IPO in India on August 28, which raises roughly $82M against a five year obligation of $1.25B. Nothing here requires assuming bad faith by anyone. It requires asking how a company earning $14M a year funds $250M a year, and that question does not yet have a public answer. ESDS was not named on the $SHAZ Q2 call. When compared to $BRUN's own customer book: $BRUN's weaknesses are the concentration of their revenues. The top three customers were about 76% of 2025 revenue, with RunPod alone, a private GPU cloud platform, at about 45%. Both figures fell hard from 2024 on revenue that more than doubled, so concentration is getting lower. However, I think there is still room for improvement here. The quality side. The largest new contract signed is Thinking Machines Lab, roughly $470M over three years for about 5,000 GPUs, which implies around $3.60 per GPU hour. Mira Murati's lab raised $2B at a $12B valuation and has been reported in talks at a materially higher one since. That is a counterparty that can fund a $470M commitment out of capital already raised. Additionally there are the two agreements sitting in the Q2 10-Q, which are the part I find most useful because the cash terms are filed rather than announced: > June 8 agreement, 240 GPU servers, three year initial term, total consideration ~$207.6M. Structure: $18.97M prepaid before services commence, a further $37.94M on the commencement date, then ~$3.69M a month. That is about 27% of contract value collected at or before day one, and the first $18.97M was already sitting in customer deposits at June 30. > July 9 order form, 192 servers and 1,536 B300 GPUs, 48 month term, total contract value ~$222.5M. A prepayment equal to 25% of contract value, approximately $55.6M, not refundable, due in installments through service start. Two contracts, roughly $430M combined, each with a quarter of the money committed before a GPU is deliveredKaros on the call: > "We obtain prepayment on every deal we close." Average prepayment is 22% of TCV, and that single design choice runs a counterparty credit test automatically, at signing, on every contract. A $1.25B agreement under this structure would require roughly $275M wired before a single rack is energized. A counterparty that cannot post it never becomes backlog in the first place. Guckel confirmed what has actually been collected: > "we held $128.4 million in total customer deposits" $34.9M current, $93.5M long term, against compute scheduled for 2026 and 2027 delivery. So $BRUN's book is concentrated and its largest customer is a reseller, both fair criticisms. It is also a book where the customers have already wired a fifth of the money. Backlog funded in cash is a different asset class from backlog that has only been announced. Onto leadership, which is where most of my confidence actually comes from. On paper, $SHAZ has the more directly relevant development resume. James Manning has built and monetized more than 300MW of energy and compute infrastructure across Pennsylvania, Georgia, Texas and Australia, and founded a Nasdaq listed digital infrastructure company before this one. Nick Hughes-Jones ran 100 modular data centers across 200MW. The board is genuinely credentialed: Andrew Penn AO, former Telstra CEO, chairs it, and Western Union's chief legal officer sits on it. Anuj Goel joined as CFO from a 20 year Macquarie career running technology for APAC. Commercially they have people out of IBM, Microsoft, Rackspace and Equinix. This is not a shell. Three things still separate the two teams for me. > Tenure and continuity. $SHAZ's chief executive took the role in January 2026, its chairman arrived in May, its chief legal officer inside the last year, and its CFO in August. Board average tenure is roughly 0.6 years. That is a leadership team assembled over about twelve months, now asked to deliver 212MW. $BRUN's is the same group twice: Karos and Georgakopoulos both built Blue Fire Capital, both went to Galaxy Digital when it was acquired, and both left together to build this. Second company, same bench, and Georgakopoulos has been COO since April 2024. > They were the demanding customer before they were the vendor. Karos was MD and Head of Electronic Trading at Galaxy Digital and an executive committee member, and before that co founded and ran Blue Fire Capital across six countries and thirteen data centers. Karim Ali, the CIO, spent close to twenty years in performance sensitive infrastructure, built ultra low latency trading networks across four continents on microwave, millimeter wave and global fiber, and led a FedRAMP certification. In high frequency trading, latency and downtime hit the operator's own P&L the same day. This team ran compute as a cost center where failure was expensive to them personally, then went and sold it. That is a different instinct from developing a site and leasing it out. > Financing sits inside the company. Erik Guckel holds a PhD in Chemical Engineering from Illinois alongside a Chicago MBA, has closed over $2B in corporate transactions, managed a $3B debt portfolio, and secured funding for first of a kind facility construction. Karos has a derivatives and mathematical background and a track record monetizing billions in credit facilities. On the Q2 call he worked the prepayment against capex arithmetic live rather than passing it to the CFO, which is pretty damn impressive Both teams have now had one quarter to show what they do with a promise. $BRUN's first print as a public company came in at $31.1M with guidance reaffirmed. $SHAZ reported $1.93M against roughly $7.54M expected, a miss of about 75%, and moved first material revenue to Q4. I acknowledge that one quarter proves very little on its own. However, it is still the only head to head delivery test either team has actually run. Apart from the balance sheet mentioned earlier, $BRUN is also arguably weaker in its share structure and governance risks (dual-edged sword): Applying a governance screen to $SHAZ means applying the same screen to $BRUN. It has a dual class structure, roughly 50M Class A against 29.5M Class B. It had a related party loan from its own CEO, since repaid at closing. A director received a 336,000 share consulting grant that fully vested inside one quarter. And 7,875,000 CEO earnout shares plus sponsor and SPV earnouts all hit their price targets and vested within a single quarter of listing. These are ordinary **** era structures on both sides. Neither company is a governance exemplar What I am watching next: The NVIDIA financing gap is the strongest argument for $SHAZ, and $BRUN management spent a meaningful portion of the Q2 call signalling they are working on the same thing. Karos, on the AI Cloud Partner program: > "It's a well-known publicized program with NVIDIA, and obviously NVIDIA's investment grade. At the appropriate time, we can get into more details on that." Later, on the $500B consortium: > "And same with the AICP. We think that that program will continue to get extremely interesting, and I think we're going to have a plentiful amount of optionality currently and go forward." Guckel, separately: > "We continue to innovate on financing structures beyond the equipment financing approach used to date and expect to provide additional color and progress on this over the next quarter." And on the relationship itself: > "together, we are exploring deployments at scale that could meaningfully expand our footprint" None of that is signed. Management is definitely teasing a NVDA-linked financing structure during the call. But the specific advantage $SHAZ holds today is the specific advantage $BRUN is signalling it is negotiating, with a next quarter timeline attached to it, from a company NVIDIA already granted exemplar status and audits cluster by cluster. TL;DR: $SHAZ has the better balance sheet and the better NVIDIA arrangement, today, and neither of those is a small thing. $BRUN has sixteen times the revenue, a contract book that customers have already funded a fifth of in cash, six sites in production, and a counterparty filter built into how it signs deals. Between a large announced book and a smaller collected one, I think the collected one is a safer and yet equally asymmetric. Thanks for reading!

• 
  techAU (@techAU) reported 7 minutes ago

  Cheers, I certainly am interested in this. Definitely not normal to see Tesla software updates (multiple GBs) pushed over the cellular network. Am sure there must be some arrangement between Tesla and Telstra to minimise this, particularly with the volume of cars in the country now.

• 
  Sue Davis (@Sueberry2) reported 8 minutes ago

  @blu_boys @Optus Go Aldi...roll over data, plans from $23, Telstra network, and currently double data on some plans for 6months if you start up before the end of September 2026.

• 
  Violence is a construct (@wokeupviolent) reported 13 minutes ago

  [REUTERS] Telstra says external review finds network timing system caused July outage

• 
  Paul Morris (@thefireman08) reported 13 minutes ago

  @craigspeculator @Foxtel Telstra aren’t much better. My mum had a mobile plan with them and hardly used. Something they could see from the monthly bills. In care because of dementia they insisted she would have to ring to cancel the plan.

• 
  Krutopimages (@JOHNKRUTOP) reported 16 minutes ago

  Telstra - what a waste of time…how can a service provider send out this month bill $20 more than Last month? From $129 to $149…what will it be for the Next month? Our streaming is constantly fluctuating I spent 2 hrs speaking to a rep. Overseas to get my modem working- Now ?

• 
  Andrea J (@AndreaJ_Oz) reported 21 minutes ago

  @Telstra not sure if Boost is still under your remit, but connectivity issues as punishment for not setting up auto-recharge is not a good look.