Telstra outages and service status in Sutton, New South Wales

Problems in the last 24 hours in Sutton, New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sutton, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, New South Wales

The most recent Telstra outage reports came from the following cities: Canberra.

City	Problem Type	Report Time
Canberra	Internet	1 day ago
Canberra	Internet	21 days ago
Canberra	Phone	1 month ago
Canberra	Phone	2 months ago
Canberra	Phone	2 months ago
Canberra	Internet	2 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sutton, New South Wales

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Ian McLeod (@ianpmcleod) reported 5 minutes ago from Canberra, ACT

  Oh and just to trigger all the idiots, sent from my 5G phone. Never felt better. I love it. Thank you @Telstra Looking forward to mmWave if the new @Samsung Note 20 supports it (deciding if to upgrade or not).

• 
  Jason Ndeira (@JNdeira) reported 6 minutes ago from Canberra, ACT

  @gavin_laing That would be great if the streaming service was valuable. The inability to cast the game eg Chromecast means I still don't use the free "streaming service" I have with @Telstra

• 
  Au COVFEFE... Test! (@giddeygirl) reported 13 minutes ago from Canberra, ACT

  This bloody patronising Hi Mum video call from daughter, @Telstra, is so horrible. It makes me cry. I'm sure my kids laugh at me. I don't need to see it.

• 
  Michael T (@MichaelGT) reported 13 minutes ago from Canberra, ACT

  @telstra #telstra intermittent mobile service today in Curtin ACT. Down to one bar. Have missed several calls. Not good enough Telstra.

• 
  Brumbies Man (@Brumbies2003) reported 19 minutes ago from Canberra, ACT

  @Telstra can you please advise why no one is responding to the support messages thru myTelstra App when your phone support says that is the only way to get online support

• 
  Blake Wilson (@blakewilson) reported 27 minutes ago from Canberra, ACT

  @Telstra @KaiCantwell This is such a great example of process creating barriers to great customer service. @Telstra, we can fix this. Disrupt yourself before someone does it for you.

• 
  Ian McLeod (@ianpmcleod) reported 29 minutes ago from Canberra, ACT

  @AUSBATTERYGRAD1 @FindlowHarrison @Telstra Then if the higher frequency is the issue yet terrahertz radiation is not, then please explain where "peak harm" is on the EM spectrum? At what point does harm start declining? Past 100, 200, 300THz or what? You're trained in this, you're concerned about 5G so you tell us.

• 
  HG (@hgo7627) reported 30 minutes ago from Canberra, ACT

  @Telstra Spoke with @Telstra today. The start point is a new modem. Arriving Friday. I fear the problem is actually because of FTTN rather than FTTH.

• 
  Fran Marshall (@thefoodmarshall) reported 36 minutes ago from Canberra, ACT

  Hey @Telstra 3 “experts” with 3 hours of “gold” help, 3 attempts to pay an auto payment YOU screwed up, service still suspended, 3 hours of “oops something went wrong”, a 65 MINUTE PHONE WAIT, 4 people who cannot use services we’ve been paying for for 10 years. Absolute joke.

• 
  Allan Behm (@Mirandaprorsus) reported 36 minutes ago from Canberra, ACT

  @mjrowland68 @BreakfastNews Have endured weeks of very slow NBN speed, < 6 Mbps. The techo came, opened the Telstra pit to find 60 yr old copper encased in lead, and broken wires. So much for Tinkering Turnbull’s fibre to the node.

• 
  Josh Withers (@JoshuaWithers) reported 37 minutes ago from Canberra, ACT

  @jendudley Apparently the current Telstra offering isn’t terrible either. I just like being out of a contract, and not with Telstra.

• 
  Jess the Referee (@refjess) reported 38 minutes ago from Canberra, ACT

  @NJGalea @Optus I had so many problems with them when I signed up. Never again. I'll take my chances with the clowns at Telstra rather than this mob again.

• 
  eWasp (@e_Wasp) reported 50 minutes ago from Canberra, ACT

  Hotline message bank issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions

• 
  Mike Hutchinson (@michaeljames947) reported 54 minutes ago from Canberra, ACT

  @phbarratt Surely Thodey, fresh from his successful stint at Telstra produced a masterful report on reforming the public service- only to have it rejected by @ScottMorrisonMP. No doubt he has now learned how to please him....

• 
  Linda Matija (@Lindamatija25) reported 56 minutes ago from Canberra, ACT

  @RedFiddler Am thinking of switching to Telstra for mobile as coverage by other providers is crap when you travel regionally.

• 
  Dave Hall aka Not Funny (@skwashd) reported 58 minutes ago from Canberra, ACT

  @s3_gunzel @i386 @Telstra It’s not so amusing when you’re a Telstra customer.

• 
  Michelle Kroll (@AHCPhoto) reported 58 minutes ago from Canberra, ACT

  @CapitalToad 1/2 I’m sorry to hear of your Telstra woes. I only have them for my phone service & never had a problem. I use iiNet for internet & they’ve been pretty good, though waiting on hold for an hour isn’t uncommon.

• 
  Prof Inger Mewburn (@thesiswhisperer) reported 59 minutes ago from Canberra, ACT

  So, @Optus put up my phone bill because 'inflation', but has done nothing about my complaint about having no coverage many times over the past 4 months. I guess it's back to @Telstra for me, but I don't hold out much hope it will be better. Duopolies suck.

• 
  Ian McLeod (@ianpmcleod) reported 60 minutes ago from Canberra, ACT

  @AUSBATTERYGRAD1 @FindlowHarrison @Telstra So why is terrahertz radiation at 10,000x the power of 5G not an issue then?

• 
  Ian (@Ian__P) reported 60 minutes ago from Canberra, ACT

  @marcuskelson @Telstra Don't direct debit with Telstra. Their billing system is shit. As is their willingness to admit and address problems. Better still don't do business with them - it's a lot easier.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrea J (@AndreaJ_Oz) reported 2 minutes ago

  @Telstra not sure if Boost is still under your remit, but connectivity issues as punishment for not setting up auto-recharge is not a good look.

• 
  Brian Emmitt (@emmitt_brian) reported 3 minutes ago

  @Pivotonian1838 @Telstra @News24Aust Imagine being that **** at your job and getting paid $6 million.

• 
  Candour (@Candour100) reported 5 minutes ago

  @blu_boys @Optus Boost is by bar the cheapest as you get the full Telstra network. Belong gives you the majority and that serves my girl right as the only considerations would be travelling to remote areas.

• 
  Paradoxa (@Paradoxa18) reported 5 minutes ago

  @Telstra AI or human? There are known outages only restored the other day now out again Getting a credit for it so you know it's real Reported via outage page Monday night neighbour reported too Your reply facile & unhelpful

• 
  Humanitarianella (@BecauseImElle) reported 5 minutes ago

  Go digital they said. What that has got us? MyGov, Telstra, Optus hacked. Stolen identities, etc. This isn't even 1% the problem. Why keep pushing something that causes many problems & stress to everyday ppl? Tracing private citizens every move is the objective.

• 
  Aussie Shazza (@shazzadut) reported 7 minutes ago

  The sponsors of The Swans need to withdraw their support, not just mumble platitudes about how terrible and serious it is. @Telstra and @QBE . Note that the players apologised to almost everyone in the world EXCEPT the women they assaulted. Speaks volumes.

• 
  b (@_benny4) reported 10 minutes ago

  @chdyctt I cancelled a contract with Optus 10 years ago due to their relocated contact centre. Was awful, but Telstra ended being cheaper believe it or not. In saying that, communications need to be explained easy & not written by AI and signed off.

• 
  Joseph Thomas (@j_seph_th_mas) reported 11 minutes ago

  Twelve live Australian job ads integrate AI in the title with enablement, transformation, automation, or change. Only ten companies have posted them. HESTA is hiring an “Enterprise AI Enablement Lead,” TAL an “AI and Automation Lead,”  IAG an “AI and Automation Principal.” Aware Super wants an “AI Strategy Change Lead”. CBA’s is a financial crime compliance role, and Insignia Financial’s is in risk. Four engineering roles at Canva, Xero, and Telstra. Which leaves two, and both are at EY. One is an “Associate Partner - Solutions Architect - AI Transformation,” sold through its Microsoft alliance. The other is a “Transformation and AI Marketing Leader” on a 12-month parental leave cover to take EY’s AI transformation offering to market. It’s the only live Australian marketing role in the twelve, and the AI capability it asks for- advanced use of Copilot, ChatGPT, and Perplexity- is in the optional skills. I built a workforce intelligence platform, and I’m analysing how AI is being written into new job roles. As of 27th August 2026, it holds 1,603 live Australian specs across 102 companies. Of 1,522 live marketing specs globally, 232 are AI-central, roles where AI is core or supporting the work as written. Of those, 179 (77.2%) carry no decision architecture. Nothing about who checks the model or who can override it, and no one is named accountable for what it produces. Across all functions, it’s 65.1%. Marketing is 12.1 points worse. Australian marketing is 101 live specs. Eight are AI-central, and seven of them have zero decision architecture. A CMO who hasn’t hired for this borrows it from an agency. Agencies post AI-central roles in 13.3% of 2,763 live specs. The banks and insurers they pitch to post them in 13.2% of 2,261. The seller and the buyer are hiring at the same rate. One Australian marketing team has written the role properly. NAB advertised a Head of Agentic Marketing in May, asking the hire to support the “redesign of marketing operating models and workflows using AI agents,” with humans kept in the loop and someone named accountable for what the agents produce. It scored 4 out of 4 in decision architecture, the only Australian marketing spec in 402 to do so. It hasn’t been live since 7th June 2026.

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 13 minutes ago

  @NBN_Australia is a joke. For the 2nd time in 2 wks my connection is down - their fault. They can't come out to fix it till next Monday! If I can find a reputable @STARLINK installer in my regional area, I'd be thankful (Jervis Bay NSW). I'm past climbing on roofs these days. Any recommentations? My @telstra hot spotting is the pits.

• 
  Ray G Kosanjic (@kosanjic) reported 14 minutes ago

  @PeterD84508 @DHughesy You idiot. Both sides of parliament agreed to sell. It was costing Australians hundreds of millions as a public service model. If Telstra was government owned now we’d be further down a hole.