Telstra

Telstra Outage Report in Sutton, Yass Valley, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Sutton, State of New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Sutton, Yass Valley, State of New South Wales 12/14/2025 23:30

December 14: Problems at Telstra

Telstra is having issues since 09:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Live Outage Map Near Sutton, Yass Valley, State of New South Wales

The most recent Telstra outage reports came from the following cities: Canberra.

Loading map, please wait...
City Problem Type Report Time
AustraliaCanberra Internet
AustraliaCanberra Phone
AustraliaCanberra Internet
AustraliaCanberra Phone
AustraliaCanberra Internet
AustraliaCanberra TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Sutton, State of New South Wales

Latest outage, problems and issue reports in Sutton and nearby locations:

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    @Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.

  • m0457356748 David White (@m0457356748) reported from Canberra, Australian Capital Territory

    @Telstra Hi @telstra our service is still down. No call. No follow up from your Australian based support. Please help.

  • Lindamatija25 Linda Matija (@Lindamatija25) reported from Canberra, Australian Capital Territory

    @RedFiddler Am thinking of switching to Telstra for mobile as coverage by other providers is crap when you travel regionally.

  • _kieranoconnor Kieran O'Connor (@_kieranoconnor) reported from Canberra, Australian Capital Territory

    @Telstra I think the reception issue has cleared itself up :) but traded it for a physical phone problem (volume for speaker in calls isn't loud at all). I'm on a plan with a @googledownunder Google Pixel XL

  • thesiswhisperer Prof Inger Mewburn (@thesiswhisperer) reported from Canberra, Australian Capital Territory

    So, @Optus put up my phone bill because 'inflation', but has done nothing about my complaint about having no coverage many times over the past 4 months. I guess it's back to @Telstra for me, but I don't hold out much hope it will be better. Duopolies suck.

  • PeterJStevenson Peter Stevenson (@PeterJStevenson) reported from Canberra, Australian Capital Territory

    My only internet connection is with Telstra via my iPhone but that has only one bar in signal strength sitting in my room.

  • booth_alison Alison Booth (@booth_alison) reported from Canberra, Australian Capital Territory

    @Telstra The service has now been miraculously restored… at last.

  • woolnough Woolnough ⚓ (@woolnough) reported from Canberra, Australian Capital Territory

    On Telstra? Visual voicemail not working? No-one can help you? SMS "STATE" (without quote marks) to 125100474 I've been missing messages for weeks and no-one could fix it. FINALLY solved! #telstra #iphone #visualvoicemail

  • e_Wasp eWasp (@e_Wasp) reported from Canberra, Australian Capital Territory

    Hotline message bank issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    Spoke with Kate @Telstra who has provided the best service then transferred finally to another team and everything went downhill. I just want my elderly parents phone to work. Don’t message me as my blood pressure is through the roof @Telstra

  • Dr_FaithG Faith Gordon (@Dr_FaithG) reported from Canberra, Australian Capital Territory

    @MartinAnne139 @Telstra This is terrible. And in the run up to holiday season and in the middle of a pandemic….

  • sister_ratched Jude 💉💉💉 (@sister_ratched) reported from Canberra, Australian Capital Territory

    @LifeTimeCooking We resolved the admin issues (outstanding bills she can no longer pay herself, and a dead phone which Telstra *now* knows about). As for the washing: I asked them about it in Nov, but nothing has happened so I'll ring the manager on Monday with a stern voice.

  • giddeygirl Giddey with Autumn Wind (@giddeygirl) reported from Canberra, Australian Capital Territory

    Trying to find the woman who lost her bridge, in the recent floods, NSW, in a remote location, no help from Telstra. Anyone know her?

  • Ian__P Ian (@Ian__P) reported from Canberra, Australian Capital Territory

    @MarkusMannheim No. In fact I think @telstra has deliberately let it run down hoping that the @actgovernment will be gullible enough to throw money at it.

  • m0457356748 David White (@m0457356748) reported from Canberra, Australian Capital Territory

    @Telstra This is specific to my phone due to errors made by Telstra while trying to move my phone from one office to another. Please see ticket 07549342

  • e_Wasp eWasp (@e_Wasp) reported from Canberra, Australian Capital Territory

    Telstra technical issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions

  • VK1MIC Wade (@VK1MIC) reported from Canberra, Australian Capital Territory

    @DropTableFoxes @xssfox Yeah the biggest hurdle here in aus is the $$ of data. I keep a 5gb 12 month Telstra prepaid in my little android phone I use for radio stuff. But they are just too damn $$ for the extra. The haps are hard to get now - good for Aredn too

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    @Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

  • m0457356748 David White (@m0457356748) reported from Canberra, Australian Capital Territory

    @Telstra @telstra big thanks to Daniel in the Australian Faults Team who successfully resolved our phone problems after 3+ days of no phones. Great to speak with someone in Australia. Daniel listened and took action to resolve the problems.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • SimonWLewis Simon W. Lewis (@SimonWLewis) reported

    @Telstra Yep - and it says nothing confirmed (planned outage on 28 Feb). Postcode is 6149

  • SimonWLewis Simon W. Lewis (@SimonWLewis) reported

    @Telstra Yes - and it stayed very slow. That being said in the last 5 minutes it appears to have picked up. How strange…

  • Thoriendal Benjamin Lawrence (@Thoriendal) reported

    @discord If you guys don't refund my Nitro or return my account, you'll be feeling the point of a chargeback. Bloody awful #customerservice. Heck, @comcast and @telstra do better, and one of those left me on hold for three hours over a $43,000 billing error.

  • 71_Daybreak Daybreak (@71_Daybreak) reported

    @Telstra It's back up, but quite slow at times and drops out randomly. It's the same for several in our street. I guess there are some issues still with the network.

  • colbies_69 Colleen Bishop (@colbies_69) reported

    Wow @Telstra staff were so rude. Would not even let me into the store.

  • IsJamesAlive James (@IsJamesAlive) reported

    I was slowed down last billing period and 20 days to go in the current one but have already consumed 50%. I spoke to support in the My Telstra app but they weren't much help.

  • NoGoodStoryEnds Pyjama Sam 🏳️‍🌈 (@NoGoodStoryEnds) reported

    @Telstra Yep, but all it tells me is "Service to be restored : To be confirmed"

  • kitkathai Kat (@kitkathai) reported

    @Telstra Oh you have to be joking. Worst customer service of the Telcos

  • eWhizz eWhizz™ ⚠ (@eWhizz) reported

    @decryption Fill up your existing ports with services then order a service from Telstra. They often put second NTDs at locations for their services. You can’t order multiple services from Launtel for the same location.

  • RayMondeDeux Lakey Farm (@RayMondeDeux) reported

    @JamieNicolaou @Telstra Nbn is ****. They know it and they don't care. I like to see pollies and executives have access only to speeds like this