Telstra Outage in Vacy, Dungog, State of New South Wales

@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@stymo78 @Telstra @brandonvidler help a bloke out #locallegend

I actually use to really like @Telstra but maaaaan the experience I’ve had the last few days has put a bad taste in my mouth. **** this company, anyone know of any phone companies that don’t use Telstras towers? Because fuckkkkk Telstra.

@Telstra I have wasted hours & hours on over 10 call, long waits to be even answered & then switched around&cut off waiting for transfers. Last Fri I had my concerns escalated for the 5th time&promised a call,never happened. Today complaint logged, promised a call back in 2 hours,nothing

@Telstra Well I have been interacting with hopeless front line call centre staff since March 2021. Even the capable responders simply follow word for word a telstra script.They possess no capacity to help, refer up to a manager or transfer to someone who is competent and invested in issue

@Telstra_news yeah don't dis silly Telstra they paid a lot for this ad and get Twitter to suspend people that call them out on how **** they are

@Stowie16 I know exactly how you feel. Had issues resetting up my auto recharge 4 days ago and sent direct message to Telstra here on Twitter. They replied instantly and my issue was solved in 5 minutes.I will use Twitter from now on

@Telstra No, not yet. Been told a 4 day window to fix. Trouble is, this happens frequently in wet weather because of the very old copper in this district. Actually been out for a few weeks, I just couldn't face the phone call earlier.

So as a Telstra customer I am paying a extra $50 over my old plan to join NBN to cover the cost of free calls , Via a public phone ..! Really , this is too much !!

@Telstra Again no contact from anyone. 57 days without phone or internet service. No communication.

@MichaelJSky @carlaleeB @alisa_stephens Good luck with that. I'm still trying to work out if what Telstra did on Fri is the uplift.. hasn't been a lot of change to bandwidth (ours had an emergency increase last year anyway when school moved site).

@Telstra Hi - 14 victor rd glen iris - internet down again. Will try to call, again, to get rectified, but will also go to telecommunications ombudsman. Appalling