Telstra Outage in Wallgrove, Blacktown, State of New South Wales

@mazt_t @turnbull1949 They use pretty sophisticated computerised robo calls I'm told. The computer dials numbers at random and so on. You can't block it because it has never called before and bypasses the do not call register. Try calling Telstra, they cannot advise any real method to stop it.

Ok, I’ll buy the prepaid card to cover me for two weeks and port my number across to that. Oh sorry, we don’t sell the prepaid cards for our service in our @telstra shop. You have to go to a supermarket.

@Maddy_Pappas_ @startrack Dispatched by Telstra yesterday. Stuffed up today. Disappointing is a silly thing to be, first world problems & all. But they can even tell me when I will get it now.

Getting help from the @Telstra chat service is like pulling teeth. None of them seem to know anything, you get transferred around and the next person never reads what the last person went through.

@ScottRhodie @Telstra Go for it. I’ll support you. I’ve had similar annoying conversations with them. If you have a history of late and failed payments, I might understand pointing you to a DD. If I can pay my utilities on invoice, no service should insist on a DD. #legislationNow

@phillipwmoore49 @Telstra @Qantas Telstra are great, you've just got to be persistent. They didn't suffer at all during the pandemic in fact no doubt their business grew. Qantas like most airlines suffered a lot! My Qantas issue is 70,000 in their Queue and internal contact said maybe 2023 before they respond!

@Telstra @Josh_B_Rosner Cas, have you ever used chat support? You’d get more support talking to a wall.

DAY FIVE trying to get some customer service from @Telstra!

Check out my Speedtest results! 27.3 Mbps down and 0.2 Mbps up. How do your speeds compare? #Telstra #Nbn I think North Korea is better than this. Any suggestions?

@ScammerPayback Also: “I’m calling about our offers for Telstra customers” Me: I don’t use @Telstra (lie) Him: “I know you’re not Telstra customer” Me: 🙄 Hang up. Block.

@thegrumpypoof Which is why I have not been a Telstra customer in a very long time. Hope it gets sorted out

@Telstra @andy_penn So, the best option is to be persistent. Finally found someone willing to help. Ten minutes later the problem was sorted. But that didn’t get me back the hours I’ve spent talking to Indian call centres.

@Telstra Only yesterday I had extensive dealings with an overseas call centre! Five business days to fix a simple problem that should have been sorted nearly a year ago is why Telstra has such a bad reputation for customer service.

Another night stolen from me as I try to have @Telstra deal with a problem it created.

@GhostofBen22 @wheelyweb @Telstra Had to move to Vodafone because Telstra had so many issues in the places I needed to use my phone.

Might just cancel binge with Telstra & pay via binge only did it bc got free trial with Telstra

@Telstra You have had me as a customer for 7 years. What has changed. Because remember this is all because you decided you want me to have a new relationship with @telstra. I have M existing plan right now

@fictillius @Telstra If acma required me to identify myself, why am I receiving several calls a week from spam callers? Isn’t an Australian bank account evidence enough? All @Telstra arguments fail logic.

@fictillius @Telstra I have been a customer for nearly a decade , paid all my bills all ontime. and am not a stranger. I had an ongoing plan I was working just fine. This is all about Telstra deciding they’re “Netflix” when they re not.

@wheelyweb @Telstra They still need to have ID the person using the service.

@Miguel224512091 @Optus @GladysB Would NEVER go to Telstra!!! I’m thinking Vodaphone. It’s bigger than Optus and Telstra!

I'm an #Optus customer, so if a hacker now has my #Optus email address, all I have to do is change to Telstra, or other Server and voila...one problem is solved! 🙌🙌🙌

Hey @Telstra you’re website is broken with and uncaught exception

Things I specifically did last night: recharged the data to my pre-paid SIM in my iPad because it has coverage outside Canberra (Telstra network). Things I forgot this morning: my iPad

How come @Aussie_BB can provide exceptional service - even on weekends... And @Telstra can't... Not a question - it's a statement

@SWSjudas telstra always sucks

@oldjoeschmo @nineislands There's dozens of service providers, they all use one of Telstra, Optus maybe Vodafone. Yes, Aldi does use Telstra, I use Aldi, rated best pre paid service provider in AU often.

No worries start afresh with TELSTRA, and if possible don't have a mobile. They are trouble.

@AsennaWealth @Telstra They've taken on George Carlin's method of customer service.

@AsennaWealth @Telstra Did exactly the same to me...no seat ..just a line that goes no were as they attend new sales first. Never again.