Telstra Outage Report in Wandin Yallock, Yarra Ranges, State of Victoria

@MattThomas1405 I feel your pain. I once had an issue with Telstra that meant we ended up with no internet. After 3 months of useless advice and zero help from them I ended up diagnosing & fixing the problem myself. I now try and avoid dealing with them at all…

Oh the @Telstra saga continues. So, Telstra won’t issue me a refund themselves. Oh no. I have to go through BPAY and my bank to request the refund. You guys are a piece of work. You have my money but someone else has to refund me. Absolute joke.

Hey @Telstra @Foxtel the communication between the two of you & the ability to resolve an issue is awful. Upgrading a Foxtel box should not be this complicated. Into the 3rd hour now….

@Telstra I was get a good solution from your service team 👍well done ✅

@Zelda_Doyle @Telstra I’m with @Optus it’s much the same. They actually blocked me when I raised an issue here.

@Telstra What kind of offers you got for @optus customers who were hacked? #OptusHack Been a loyal customer 12 years (3 x phones). Jumping ship coz it can happen again.

@Telstra That takes me to sign in, which takes me back to my account and the app.

Oh @Telstra I’m also $300+ in credit, but apparently your new system doesn’t talk to your old system, so will I ever be refunded that amount? The reason that I was ahead on my plan was because I set up my own payments to avoid being giving a bad credit rating you once threatened

@Telstra There is no way to contact, the case manager directly. I called up customer service a few times, they left a note in the case for the case manager to call back. But no response.

Hey @Telstra, your app is down. Makes it difficult to pay you…

@anderlols Check out Boost Mobile, they run on the full Telstra network

@Brodhe A slightly different issue though. This was names and email of employees from 6 years ago. LinkedIn will tell you more about the people who work for Telstra. our emails aren’t exactly hard to figure out, they’re just our names and the domain.

@Telstra Yes, 3 times he called, and helped redirect the call to technical support. But the tech person said to check something in the background. Then they disconnected the call without any notice.

@Telstra Confusion over Telstra/Foxtel responsibility is an issue. When instructed to call Telstra by Foxtel, the T rep put me on hold “to look into it” & suddenly I found myself transferred to a F rep, more confused than I was. Why is this all so unnecessarily complicated?

Anyone else got the new #AppleWatch and having no end of trouble trying to set cellular up? @Optus no help. @Telstra seemingly the same. Lots of threads talking about the issues. Why can they not solve? #apple #iPhone14ProMax

Did you know: If you’re with @Telstra and you have multiple mobile phones in your household, with contracts signed on different dates, you get direct debited for each service on different days? It’s confusing, inconvenient and dumb, and Telstra don’t care.

@Optus when can we expect to see Pixel 7 phone preorder information? Current @Telstra customer looking for a better deal. @VodafoneAU currently looking favourite

@Telstra I have mobile data… but it’s not enough to do what we can normally do. We rely on consistent service to be able to work at home. We had no warning. We are paying for both mobile and home internet, yet getting less than half the service. Outage map comes up negative for our area.

@mjrowland68 @BreakfastNews Grateful I’m a Telstra customer 🙏

@Telstra Data was DEFINITELY not working for ~10 mins in Melbourne.

@Telstra Hi. Hope you can help. Elderly aunt is visiting UK from Australia. Phone has been stolen and is unlocked. Can anything be done to deactivate phone remotely? Unfortunately she is using a temporary UK PAYG SIM.

honestly never had issues with Boost, Telstra or even Felix… it’s always been voda ******* fone

@MsFridayology Take a wheel off your axis, babe, you're about to be going in circles: Council will tell you this is Telstra's problem. Telstra will tell you to report to council. Nothing gets fixed. Repeat.

@bratat22 Loads, 2 the point that Ive considered changing my #. I think whenever u put ur # down on a form other than a kind of official Govt form, companies sell ur info off eg competitions & the like.Telstra flags it as potential spam when it lights up my ph but still bloody annoying AF

... drag out. We're into day 14 tomorrow of an outage, We have the backup data vis modem SIM, which they top up. Bill relief. But every day or so a brand new merry go round with Telstra help /chat. Blame seems to be batted btwn the 2 orgs. ...

@Cyclops_Trader @Telstra When I moved, I switched from Telstra to Aussie broadband. It’s a hassle but I’ve Never looked back. Telstra was doing my head In.

@RNBreakfast @AlboMP @TWUAus is it not time to review our two major icons of Australian service suppliers #Qantas #telstra and bring them back under some National control. Privatisation toxicity has left customer and national responsibility dormant They are essential services

Any telecomms engineers can answer my question? It's been nagging at me. We got internet way back by taking on a Telstra / Foxtel trial in the 90s (old CoAx). We dragged our feet on NBN. But now we've got it, we've had problems that are hard to get fixed; not often, but they ...

@Telstra She just pays for the network, owns the phone outright. She doesn’t have Twitter, can she speak to someone on the phone? I’m with her now.

.@Telstra FIX MY WIFI