Telstra Outage in Wanora, Somerset, State of Queensland

@Telstra @NBN_Australia outage in 4304 QLD.

TELSTRA | Why do your complaints office call at school drop off and pickup times. Then fail to allow the phone to ring long enough for the customer to answer the phone? #fail @Telstra

Note: can’t work from home when internet is down @Telstra

@Telstra have been trying to speak to a human for over a month to get NBN installed and wow 1000 messages “like texting a friend” what a joke! 1 month of circles! This is the worst customer service experience EVER!! #whereismynbn

So annoying that I can’t watch the #hamilfilm on my @Telstra tv Roku system because it doesn’t support the @disneyplus app in Australia! Customers have been asking for months and still no satisfaction. 🤬

@Telstra I think it will be sorted on 10 July. Five week delay from order to installation of internet in Brisbane. I think my order got lost. And lots if phone time to find out just what was going on. Not without its problems for me. Fingers crossed for 10 July 2020. Paul

@AKtech2021 @Telstra Can’t :-( Only have the Telstra Cable NBN Service in our area :-( sucks.

@NBN_Australia Think it’s more a Telstra issue as it’s been 15 days with the nbn devices on hold in their warehouse. Thanks for your reply though.

@Telstra terrible customer service. Waiting on NBN...people in my street are now connected with other providers..messages 6 hours via app and no reply...

@MColvinMcKenzie @ray_peck @Telstra @WilloughbyCity Having worked as a A. grade Ganger' for BCC, that's a toe tripper, I daresay there will be incident reports made about it previously,looking at the mould on the concrete, (never been inspected), that's just my opinion tho'

@simonswiss @Optus Switch to Telstra mate. I know everyone loves to hate them but you can’t beat their mobile network

Been working from home for weeks and today is the first connectivity issues I’ve had. WiFi has gone completely. Fair play to @Telstra @NBN_Australia they’re on the case!

@jdaalder I’ve been seeing this weirdness too. Slow or no loading on wifi - so Telstra over NBN HFC. Turn off wifi - kick to Telstra 4G, all good…

Protip; if you're switching away from Telstra and you have the smart modem, check the reviews of the modem you're getting from your new provider. I was given a NetComm NL1901ACV. Weak WiFi signal & constant dropouts. Telstra smart modem reinstalled and haven't had issues since.

So @Telstra support centre won’t answer my calls. They direct me to the app. The person on the app literally says “I’m not sure what’s going on” and says I need to call the support centre. I don’t usually complain but this is the worst service I have ever received. #telstra

@Telstra Hi Ryan I can never progress to the payment page. Got my biz partner to do it, put through a biz account instead as he could get to payment page. We r still waiting

@ellispeta @Telstra I tried to get dongles all day. No luck. So got a pretty paid sim to put in a super old iPhone to hotspot but @Telstra activation has been down. Phone numbers said do online, online not working. No call centres. #TelstraFail

Everything in my world seems to be taking longer. My computer has slowed down. I no longer have email.(Optus has no online techicnical team). It took me an hour and a half to get through to Telstra. My washing machine is broken. My TV doesn't work. All I have is Twitter. TGFT.

@telstra why is there no way of logging a fault for broadband online. Not great for modern Telco. I just called and wasted two hours on hold then you cut me off to say you can’t help at this time. Tried your 24/7 app can’t find where either. #UnhappyCustomer

Tell Telstra to **** off.

@Telstra Hi, I’ve been doing this since you sent the tweet, and I’ve spoken to about 6-8 different people who keep escalating my case after realizing I have issues with my mobile data, not the NBN. I don’t know why I have to keep repeating myself for the same ending, no bloody data!!

@Telstra hey Telstra, Got my NBN connected on the 30th. Just got an email bill for 635.81 dollars for 4 days of service? You sure our details weren't hacked when your network got the denial of service claims? dm me.

What the hell are Telstra up to.... That big internet outage yesterday, I wasn't affected now suddenly I am tonight 🙄 something shady And trying to contact them online let alone on phone is impossible. Oh well plugging in my DVD player and going to watch some 90s sitcoms.

My NBN (signal) has been down two hours ??? 😤 @Telstra @NBN_Australia

@SpruceMR6 @Novaix_ Ever seen a grown man **** more cords than a Telstra contractor on a public holiday

@Apple Why is Australia limited to the 3 rip off carriers (Telstra, Optus & Vodaphone) for Apple watch Cellular? If you dont pay huge $$ to the big 3 for your phone, you cant have cellular watch function. Poor. Allow the cheaper carriers access! #auspol #monopolies #restraintoftrade

@Telstra When I try to use the app messenger to get support for NBN, it says the chat service doesn't support FTTC. When I call the helpline it sends me back to the app messenger. I need support?

Fix your ******* issues you over priced piece of **** company @Telstra

@Telstra Once again we have lost connection to the NBN. This has happened 5 days in a row, and the smart modem is useless, there is no back up at all. We keep getting told that it’s an outage, even though the outages page says otherwise. Telstra app also terrible getting back to us.

@Telstra I’ve been on messenger to over 10 hours with Telstra. At one point the person they are “hardly working on my issue”. Is the support being run by the Hackers now @Telstra ?