Telstra Outage in Wanora, Somerset, State of Queensland

Talking to a Telstra technician about some upgrades to my data service hardware Technician: What's you landline number Me: no idea, never bothered to plug a handset in

@rubin_angela @Telstra someone needs your help.

A challenge for @andy_penn and the other execs at @telstra. I dare you to try and get support through your own support facilities and not the exec support team you no doubt have. I’m

@Telstra Greg! I apologize! But I tend to lose my temper every time we have contact. Suggestion: I believe there is a correlation between your mass-mailings (paper and digital) and your service line traffic. You might study the relationship and adjust accordingly.

@Telstra I have never been this frustrated with a company in my life! And I’ve reached an impasse with your level of stupidity. Seriously, I’ve been reduced to man-splaining your own tech to your people!

@Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month

Hey @telstra, our Velocity broadband has been out for several hours in South Brisbane. Website says no outage? Any news on what’s happening?

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than a week!! No text messages back and forth for 6 weeks just damn amazing service! @Telstra 6 weeks of bullshit text messages vs 1 week and NBN installed #yesoptus

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus

2 and a half hours messaging @Telstra to try and sort out a business internet connectivity issue (because it is impossible to get someone on the phone). Appreciate these are difficult times but I asked a yes / no question all that time ago and still haven’t got an answer. Joke!

@Telstra No reply Telstra..about as bad as the online chat help...reply back to them and they take 10 mins to get back to you.Not happy! Obviously they are dealing with various customers at once..not good customer experience..no care factor!

@Telstra Your online chat service stinks...staff taking ages to reply.We have our NBN modem already.Its taken hours to get help and after being customer for years...want to change to NBN.its 10.38 & and want this done now..have to be up early for work!

@Lee09737503 @Telstra Not sure how the technician not showing up for appointments is related to customer svc being overseas. And Telstra is not the only company with call centre overseas, TPG and some others are overseas too but they are not sloppy. Cheers.

@Telstra recently visual voicemail on my iPhone has stopped working, I haven’t changed anything and Apple can only put it down to a carrier fault. Your service agent tells me I need to pay $5 a month to get it back??

@Telstra @Telstra sending me to a messaging link that DOESNT WORK is not helping.

@Telstra @Telstra it is now Sunday, still no internet. Still no real help, just going over old ground. Abysmal.

@Telstra @Telstra update: still no internet. Rang support again, they tell me it will 24 to 48 hours. We work from home. Yes even on weekends.

@Telstra @Telstra guess what? A Telstra worker disconnected our service, even after explicitly going through what we needed. Several times. It ended up taking nearly 2 hours to undo the disconnect notice. AND still no internet as at this post.

@Telstra Everyone out there.. dont waste your time on Telstra. Their customer svc is not in Aus and it only exists on msgs, no live human to speak to. They make promises and then conveniently forget about it. They sign contract and never fulfil it.

@Telstra Like your team has done with my new NBN order which never arrived along with your technician after 3 appointments.. and your pathetically incapable non-existential customer svc.. only implies that Telstra has lost interest in selling new business.

@AlboMP @vanbadham Telstra doesn’t accept responsibility for the state of their phone pit, as they are rented out to NBN. They insist it isn’t their problem

@andy_penn Will this super-fast communications technology help me communicate any faster with Telstra customer service?

@AlboMP pretty sure that what every regional telstra pit looks like. most fill up with water when it rains heavily. definitely the weak point in nbns network

@Telstra OK. Please your chat service system is all telstra though and it's poor to rubbish

@Andy_Penn, you sir are a joke. You’ve known for a year you’re short staffed & that your systems are exhausted. In a year of a pandemic & record unemployment you’ve failed to hire Aussies to fix your rotten #Bigpond! 2 hours to get thru to level 1 support is a joke! #Telstra

@Telstra Telstra cannot provide a decent 4G service in the Northern suburbs of Perth, fix the transmission problems before adding another flat useless system that only works in the CBD.

@Telstra I want some handy tips on how to turn off a filter I didn't ask to be turned on, I don't want turned on, and now causes more problems than it solves

@Telstra The other lady was looking for help. @OldCroaky

@belindasmilne @geoffrey_payne @AlboMP NBN working with the copper mess that Telstra left. Had been bodging up our phone service for ever. Ask anyone who had a clue, should have been fibre. But no! Had to go ‘cheap’? Screwed Australia’s digital future.

@Telstra hi my home cable internet is not working. Tried chatting on Telstra 24x7 on the app but no responses there.