Telstra Outage Report in Wauchope, Port Macquarie-Hastings, State of New South Wales
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
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E-mailProblems in the last 24 hours in Wauchope, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Wauchope and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (35%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (1%)
Community Discussion
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Telstra Issues Reports Near Wauchope, State of New South Wales
Latest outage, problems and issue reports in Wauchope and nearby locations:
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia @NBN_Australia Hi Matt ... thanks for your response ... very much appreciated & so much more than I have received from @Telstra ... no outage after using your link ... 12 days of no NBN, landline & wifi ... I’ve spent 20+ hours on the phone with Telstra
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra I’m having trouble with the fact I have an nbn internet contract & @Telstra has been in breach of contract for 15 days ... for 8 days I had no wifi, nbn or landline ... for 7 days I’ve had 4G backup ... NOT GOOD ENOUGH
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
The earliest @Telstra allege they can get a technician to inspect my NBN fault is 17 days after the issue began ... @rayhadley2gb - interested in hearing more about how this ISP has treated a customer of 15 years ? No NBN, wifi, landline for 17 days
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra I fail to see the humour in a now 28 hour old NBN outage that has meant I have spent the best part of 2.5 hours in the Telstra app chatting with 3 separate customer service reps asking the exact same questions and still no further along with answers
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia @NBN_Australia ... Telstra cancelled my technician appointment claiming issue was resolved ... it wasn’t ... earliest a technician can attend is Friday 16/4/21 ... NOT GOOD ENOUGH
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra How on earth do you suggest I resolve my problem when your app won’t run a diagnostic or tells me the NBN diagnostic failed and you are prohibiting telephone call contact due to COVID 19 ... how do I study or work??????????
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Axe99 @Telstra It defies all logic & reason to have to have this amount of contact and repeat myself so many times ... the Telstra customer service rep wanted to do basic troubleshooting of the modem even though I provided the case reference and advised it was a line issue
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
Bravo @Telstra After 2.5 hours dealing with 3 customer service reps with no appreciation of customer service who asked me the exact same questions 3 times, you have given me no option but to take this to the Ombudsman ... bravo again 👏
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Rob Duffy
(@seadoomad) reported
from
Port Macquarie, State of New South Wales
@Telstra rang 18 times to cancel my foxtel and keep hanging up on me your a fking joke @ScottMorrisonMP I know your busy but Telstra need a kick up the arse will go to @Optus now maybe more help
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra I feel like I am in a Monty Python skit ... after an ongoing TEN DAY NBN outage until 9pm last night, you assured me the outage was fixed ... between 11am & 4pm today there was yet another outage WITHOUT ANY PRIOR NOTIFICATION BY YOU OF SUCH OUTAGE
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
Making a complaint directly to @Telstra has as much utility as a doorbell on a coffin ... my case manager didn’t do anything and didn’t tell me anything I already didn’t know & condoned a 17 day wait for a technician visit ... your thoughts @rayhadley2gb?
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra Some feedback for you - not only was the Complaints Officer you allocated on 2 March redundant and as useful as a doorbell on a coffin in resolving my wifi functionality issue ... he then tried to rewrite history by stating we had spoken before today which was UNTRUE
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HappyHammer
(@HappyHammer69) reported
from
Port Macquarie, State of New South Wales
Just moved house, been unhappy with Telstra for a while so switched to @Aussie_BB because service supposed to be good! Need a @NBN_Australia tech to connect us, he says not very busy atm @Aussie_BB say it will take a week! #nocommunication #badservice
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia I’ve been checking @Telstra ‘s NBN outage website for the past 10 days and each day it says no outage in my area despite Telstra assuring me of a planned outage between 21/2-5/3 which they failed to notify me about prior
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
NOW @Telstra ... between 4pm & 6pm I had wifi connection ... between 6-7.30pm my Telstra smart modem has restarted on 5 occasions ... since 7.30pm I’ve had a blue light on my smart modem & NO NBN ... MY ISSUE HAS BLATANTLY NOT BEEN RESOLVED!!! POOR FORM
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@ACurrentAffair9 If it’s a slow news day and you fancy running an expose on how badly @Telstra treats customers of 15 years with their NBN service please reach out ... I have screen shots & more
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra @NBN_Australia Thankgod for a switched on technician ... my wifi issue was the result of my modem disabling the wifi functionality during a firmware upgrade and had you bothered to run a diagnostic @Telstra could have confirmed this 12 days ago - 👏 ineptitude #bravo
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia Even though @Telstra confirmed at 11am yesterday the outage was resolved and a technician needed to be organised ... at 3pm yesterday I get a call from an entirely different department of Telstra saying my wifi service would resume at 5pm yesterday = bollocks
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra Is your customer service now an optional extra customers need to pay for???? I have YET ANOTHER NBN line fault approximately 12 months after the last unfortunate experience ... please check your messages from me with screenshots #epicfailtelstra
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Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
Well neither @Telstra or @NBN_Australia have managed to resolve my issue between them ... 30 days & counting ... shame on you both ... I have an online University exam worth 40% of my mark to do this weekend ... back to Telecommunications Industry Ombudsman
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Tim O'Neill
(@timwoneill) reported
Any time I need to interact with Telstra customer service, it takes years off my life.
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Kristofor Lawson
(@kristoforlawson) reported
Something I do not understand is why @Telstra place a 400GB limit on their 5G mobile broadband service. Why not allow people to buy extra data if they need extra?
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Kaspar
(@KadakKaspar) reported
@TheDiscoSteve @igorsushko Its false praise if youre in your hatred bubble and refuse to accept reality and force yourself to come up with reasons to hate. Oh btw. Just set up my Starlink. Before I had Telstra mobile max 8 mbps down, now I got almost 200 mbps download speed. Thanks SpaceX!
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Kylie Rose
(@KyliesRose) reported
@Telstra your pre-paid activation site is down, apparently maintenance. Any idea when this will be back up and running?
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Brett Kleidon
(@brettkleidon) reported
@Telstra I’ve tried 3 different browsers on each device. Sometimes it fails when trying to login to my newly created ID, sometimes after I’ve inputted my details for the order. Seriously tried over 20 times. Over it.
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Angadh Oberoi
(@angybhai) reported
@Telstra Still doesn't work. Says I'm already registered. When I go to try and pay my bill, it says there's no account registered. Super effing frustrating. Then you guys will just disconnect my service and blame me for your system being ****
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🇦🇺
(@OZzSue5) reported
@Cee_Cee_ @Telstra Its improved by leaps and bounds since they brought their customer service back from India and the Philippines
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Kaspar
(@KadakKaspar) reported
@TheDiscoSteve @igorsushko Its false claim if youre in your hatred bubble and refuse to accept reality and force yourself to come up with reasons to hate. Oh btw. Just set up my Starlink. Before I had Telstra mobile max 8 mbps down, now I got almost 200 mbps download speed. Thanks SpaceX!
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Marco Luthe
(@Saphod) reported
@madebygoogle No worries. Let me know if you find a solution. Glad I got it for free from Telstra Rewards. I’ll be purchasing a 2nd Gen in the meantime and hope that it will not happen again. As I mentioned. I do like the Nest Hub quite a bit.
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GameSlaye
(@GameSlaye63) reported
@Telstra About Week Now and i'm Pretty Tech Smart and I Have Tried Everything I can think of to fix