Telstra Outage Report in Wauchope, Port Macquarie-Hastings, State of New South Wales
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Wauchope, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Wauchope and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet
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Phone
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E-mail
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Wi-fi
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Total Blackout
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TV
Live Outage Map Near Wauchope, Port Macquarie-Hastings, State of New South Wales
The most recent Telstra outage reports came from the following cities: Port Macquarie.
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Community Discussion
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Telstra Issues Reports Near Wauchope, State of New South Wales
Latest outage, problems and issue reports in Wauchope and nearby locations:
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
After 10 days of a planned outage, you only NOW consider and investigate a potential modem issue ... something my complaint raised 7 days ago ... I think each & every employee of your service should have to go what I’ve been through and see how you feel at the end of it @Telstra
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
I have to say @Telstra I smell bollocks when your Complaints Department confirm the planned outage has been resolved and organise a technician to investigate your NBN service but 4 hours later another Department calls you to advise your wifi functionality will be fixed by 5pm 🤔
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
PS @Telstra I will hold you accountable for ANY promises made me ... and also hold you accountable to transparency by posting any broken promises you make to me by ensuring the public at large know what you are capable of and what you are willing to do to the general public
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
@Telstra Some feedback for you - not only was the Complaints Officer you allocated on 2 March redundant and as useful as a doorbell on a coffin in resolving my wifi functionality issue ... he then tried to rewrite history by stating we had spoken before today which was UNTRUE
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Rob Duffy (@seadoomad) reported from Port Macquarie, State of New South Wales
@Telstra rang 18 times to cancel my foxtel and keep hanging up on me your a fking joke @ScottMorrisonMP I know your busy but Telstra need a kick up the arse will go to @Optus now maybe more help
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
@Telstra How on earth do you suggest I resolve my problem when your app won’t run a diagnostic or tells me the NBN diagnostic failed and you are prohibiting telephone call contact due to COVID 19 ... how do I study or work??????????
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
Bravo @Telstra After 2.5 hours dealing with 3 customer service reps with no appreciation of customer service who asked me the exact same questions 3 times, you have given me no option but to take this to the Ombudsman ... bravo again 👏
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
NOW @Telstra ... between 4pm & 6pm I had wifi connection ... between 6-7.30pm my Telstra smart modem has restarted on 5 occasions ... since 7.30pm I’ve had a blue light on my smart modem & NO NBN ... MY ISSUE HAS BLATANTLY NOT BEEN RESOLVED!!! POOR FORM
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
@NBN_Australia I’ve been checking @Telstra ‘s NBN outage website for the past 10 days and each day it says no outage in my area despite Telstra assuring me of a planned outage between 21/2-5/3 which they failed to notify me about prior
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
@NBN_Australia Even though @Telstra confirmed at 11am yesterday the outage was resolved and a technician needed to be organised ... at 3pm yesterday I get a call from an entirely different department of Telstra saying my wifi service would resume at 5pm yesterday = bollocks
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
@NBN_Australia @NBN_Australia ... Telstra cancelled my technician appointment claiming issue was resolved ... it wasn’t ... earliest a technician can attend is Friday 16/4/21 ... NOT GOOD ENOUGH
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
@Axe99 @Telstra It defies all logic & reason to have to have this amount of contact and repeat myself so many times ... the Telstra customer service rep wanted to do basic troubleshooting of the modem even though I provided the case reference and advised it was a line issue
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
@Telstra @NBN_Australia Thankgod for a switched on technician ... my wifi issue was the result of my modem disabling the wifi functionality during a firmware upgrade and had you bothered to run a diagnostic @Telstra could have confirmed this 12 days ago - 👏 ineptitude #bravo
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
I have to say @Telstra I smell bollocks when your Conplaints Department confirm the planned outage has been resolved and organise a technician to investigate your NBN service but 4 hours later another Department calls you to advise your wifi functionality will be fixed by 5pm
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
So @Telstra even when there is CLEAR miscommunication between your various departments leading to incorrect expectations being set you STILL pass the buck ... DO NOT reach out to me - we’ve done this dance >3 times and you STILL pass the buck ... FIX IT
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
@Telstra I feel like I am in a Monty Python skit ... after an ongoing TEN DAY NBN outage until 9pm last night, you assured me the outage was fixed ... between 11am & 4pm today there was yet another outage WITHOUT ANY PRIOR NOTIFICATION BY YOU OF SUCH OUTAGE
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
@ACurrentAffair9 If it’s a slow news day and you fancy running an expose on how badly @Telstra treats customers of 15 years with their NBN service please reach out ... I have screen shots & more
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
@Telstra I fail to see the humour in a now 28 hour old NBN outage that has meant I have spent the best part of 2.5 hours in the Telstra app chatting with 3 separate customer service reps asking the exact same questions and still no further along with answers
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Her Irishness (@Ballyanamcara) reported from Port Macquarie, State of New South Wales
@Telstra Is your customer service now an optional extra customers need to pay for???? I have YET ANOTHER NBN line fault approximately 12 months after the last unfortunate experience ... please check your messages from me with screenshots #epicfailtelstra
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HappyHammer (@HappyHammer69) reported from Port Macquarie, State of New South Wales
Just moved house, been unhappy with Telstra for a while so switched to @Aussie_BB because service supposed to be good! Need a @NBN_Australia tech to connect us, he says not very busy atm @Aussie_BB say it will take a week! #nocommunication #badservice
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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hotel for dogs 2 🍄 (@adultmum) reported
@c0urtneyelise Telstra has been flawless but unlimited internet is $90/ mth.. never ever had an issue tho its fast af
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Richard Clarke (@Natural_Dreamer) reported
@Bababooie42 Internet costs money no matter where you live. ALDI phones work through the telstra network and offer affordable plans. I am where I am because I made massive sacrifices and slogged my guts out. I worked as a truck driver while studying nursing and supporting my family.
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alain bouvier (@alain_bouvier) reported
@Telstra thanks for the terrible phone reception in #Eumundi #4562 I can not do any work.terrible reception expensive services.
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BeYourBest40 (@BeYourBest40) reported
@Telstra I just spent two hours on the phone of my own time fixing up Telstra’s mistake. That’s the third time I’ve spent hours trying to fix this. Service has now been restored. Not keen to waste anymore of my time.
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Bill Journee (@mr_billiam) reported
@Telstra I know that the cable fixed line network will be disabled in future for the NBN - but not yet in this area. I just don’t wish to switch at this time & couldn’t get a clear answer.
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Kylie ⍟ (@kylie_annxo) reported
Congratulations @Telstra I am truly proud of your commitment to providing me with no service 👏🏻👏🏻👏🏻 6 days and still no internet
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ashley-jadee (@AshleyJ12979611) reported
@Telstra you’ve become the worst company to deal with lately! Fix your mess and answer your phone calls!!
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john smith ;) (@peanut_glry) reported
@Telstra @telstra wrote demanding that i change to their nbn service then cut me off. No options given. I reconnected withbaussie broadband for much less, and much faster than telstra quoted. No regrets, trouble free service.
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Peter Thomas (@peter_j_thomas) reported
@simongterry @NBN_Australia @Telstra I feel your Schrödinger's pain. I had to resort to emailing Andy Penn, the Telstra CEO. Not especially hopeful, but you never know.
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Demon King of the Panoptics (@clothedvillainy) reported
Instead of providing a list of outages, @Telstra says: ‘Son, I hope you’ve got good reception on your phone to load our inquiry screen that will give nothing but errors when you type in your address.’