Telstra

Telstra Outage Report in White Rock, Cairns, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in White Rock, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in White Rock, Cairns, State of Queensland 02/13/2026 02:25

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near White Rock, State of Queensland

Latest outage, problems and issue reports in White Rock and nearby locations:

  • BFewy66 Barry Fewquandie (@BFewy66) reported from Cairns, State of Queensland

    @jriewolod @Telstra You can contact OPAN Older person’s advocacy Network for free advice and support to get justice and a full refund. The Australian Competition Consumer Commission ACCC can also assist with unfair contacts that over promise and under deliver on contractual agreements. 1800 700 600

  • Granville4879 🏴󠁧󠁢󠁷󠁬󠁳󠁿Granville (don't call me Bot)🚢🇦🇺 (@Granville4879) reported from Cairns, State of Queensland

    @abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

  • WoggBoy78 WogBoy (@WoggBoy78) reported from Cairns, State of Queensland

    @Telstra anyone know what is causing the outage in Torres Strait..

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • PsStefanovic Peter Stefanovic (@PsStefanovic) reported from Cairns, State of Queensland

    @Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • tysonmjmunro 💧🔥🌱Tyson Munro (@tysonmjmunro) reported from Cairns, State of Queensland

    @Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

  • Granville4879 💉💉💉 Granville in FNQ 😷 (@Granville4879) reported from Cairns, State of Queensland

    @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Saxdude26 Saxdude26 #DisabledButProud #RaymanRedemption (@Saxdude26) reported

    @HaydenJOConnor @JoshFrydenberg's stupid face being everywhere came up at work. Suspicions of free advertising space on phone booths, too, regarding Gladys Liu (Telstra explain). The unanimous opinion is that the more we see it, the less we care. And we already didn't care. #auspol

  • cold_shuga K. L. Hill (@cold_shuga) reported

    Just read Telstra's scam watch update (which is awesome) but I just got another one. So probably not working great just yet?

  • yourfeedofme Good old npzman (@yourfeedofme) reported

    I'm glad @Telstra payphones became free not so long ago. But I think we are still paying for it through poor maintenance of those payphone.

  • HocterMatthew Matthew Hocter (@HocterMatthew) reported

    @Telstra why is it so hard to get a straight answer from the chat? Waiting for a package for my NBN that was due on Tuesday. Still not here. NBN being installed tomorrow, had no internet for a week, but still being charged & with no answers from your “customer service” team. Sigh

  • JamesRO21209910 James ROWE (@JamesRO21209910) reported

    @davidj_m @andy_penn i worked as a Telstra dealer for 8 years. dont bother with Telstra if you have problem. ring the ombudsman they are quicker and easier to deal with

  • Danieldfc00 Daniel (@Danieldfc00) reported

    @ByMarcMcGowan Agree. Are you with Telstra? If so there’s your problem

  • calebcluff Caleb Cluff (@calebcluff) reported

    @Telstra’s wifi and mobile service is so constantly bad in the regions it’s almost criminal. After weeks of cuts to services, I’m barely able to upload or download content. Calls for service are now answered with ‘that’s the best we can do’. Telstra refuses to send technicians…

  • BecPerrin Bec Perrin (@BecPerrin) reported

    @FixBushInternet @KirstenDiprose Customer staff @telstra didn’t know about products during my numerous complaints to them

  • Greggreenwood17 Greg greenwood (@Greggreenwood17) reported

    @NationalFarmers @afsnsw We have **** phone coverage and worse internet, because of the NFF support for the idiot Joyce & his useless Party! Should have been sorted when Telstra was allowed to be sold, too late to winge now! Taxpayers don't have to pay to fix it!

  • JolimontOtter The bayside otter (@JolimontOtter) reported

    @Telstra Ha! You really think I can use the Telstra app with this level of data service? I had to call on spend 40 minutes on the phone.