Telstra Outage Report in White Rock, Cairns, State of Queensland
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in White Rock, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Telstra
Telstra is having issues since 06:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (26%)
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E-mail (20%)
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Wi-fi (8%)
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Total Blackout (3%)
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TV (1%)
Live Outage Map Near White Rock, Cairns, State of Queensland
The most recent Telstra outage reports came from the following cities: Cairns.
| City | Problem Type | Report Time |
|---|---|---|
 Cairns |
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| Cairns |
Wi-fi | |
| Cairns |
Phone | |
| Cairns |
Phone | |
| Cairns |
Internet | |
| Cairns |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near White Rock, State of Queensland
Latest outage, problems and issue reports in White Rock and nearby locations:
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Barry Fewquandie
(@BFewy66) reported
from
Cairns, State of Queensland
@jriewolod @Telstra You can contact OPAN Older person’s advocacy Network for free advice and support to get justice and a full refund. The Australian Competition Consumer Commission ACCC can also assist with unfair contacts that over promise and under deliver on contractual agreements. 1800 700 600
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Kate Cunningham
(@KateHamilton88) reported
from
Cairns, State of Queensland
Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..
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💉💉💉 Granville in FNQ 😷
(@Granville4879) reported
from
Cairns, State of Queensland
@toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.
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WogBoy
(@WoggBoy78) reported
from
Cairns, State of Queensland
@Telstra anyone know what is causing the outage in Torres Strait..
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Peter Stefanovic
(@PsStefanovic) reported
from
Cairns, State of Queensland
@Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum
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🏴Granville (don't call me Bot)🚢🇦🇺
(@Granville4879) reported
from
Cairns, State of Queensland
@abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.
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Jamie
(@scibidoo) reported
from
Cairns, State of Queensland
@mig_loren @bencmorrison I have my iPhone and iPad on Telstra SIM with shared data.255gb shared. It's come down over the years but the convenience of an esim when travelling is pretty cool. Still expensive if you just use the Apple provider interface.
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Moods Moody
(@MoodsMoody) reported
from
Cairns, State of Queensland
Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd
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💧🔥🌱Tyson Munro
(@tysonmjmunro) reported
from
Cairns, State of Queensland
@Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Peter J. Coburn
(@PJCwasHere) reported
from
Pakenham East, State of Victoria
@Telstra We are so reliant on the Internet… 24 hours is waaaay too long!!! This is no way to provide a ‘service’.
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Ben Branagan
(@1Branagan) reported
@Telstra Thanks, again I’m on the train and signal only returned when we go past Cheerybrook having got on at Norwest. How do I contact the faults team?
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SeidonsDad
(@Themarathon6) reported
@somewherein84 7 years with TPG mobile and NBN not one issue Telstra and Optus are rubbish.
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Jenny
(@Jennyzhang888) reported
@Telstra I have cancelled my service on 1st May however still get a bill for the month of May. Tried to contract call canter there is no one pick up at 8.30am. Online messaging team is unable to give a right response.
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Silvia Russo
(@rescuehorseniah) reported
Anyone else’s internet down with @Telstra NBN at the moment? No internet, no emails..
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Jean
(@jean_ddreams) reported
My dog is really creeped out @Telstra please fix the NBN in Reservoir right now we can’t take the silence #netflixandchill
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David Stafford
(@D_A_Stafford) reported
@Telstra Never mind. Obviously you're just there to copy and paste standard answers. There's no way to get connected to anyone in support and it's not as if anyone in 1st level support would know how to fix it.
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Pat Chan-Schatz
(@Twittblaster) reported
🎀🌻💃 This elation is short-lived. Got internet connection for about two days & then outage sets in again on Sunday & intermittently. Did resetting & rebooting constantly to get connection & still problematic. #Telstra problems continue. cc @Telstra Amber. #Twittblaster 💃🌻🎀
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Mark Phillips
(@iMarkPhillips) reported
4 hours and no solution. @Telstra now in TIO again.
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BBoyShae
(@BBoyShae) reported
Hay @Telstra do Like causing pain and emotional stress to people because the way your complaint team is dealing with my issue seems they don’t understand I’m epileptic and have other health issues & they say they can’t pick up the phone and talk to me at all,how is that possible.