Telstra Outage in Busselton, State of Western Australia

@thepainterflynn @Telstra I have good WiFi for my phone on the 4G network. But my tablet device is non cellular. It runs like a dream off my modem but the modem cannot connect. There is a telephone connection but no NBN response.

@thepainterflynn I know about hotspots. I have paid $70 pm for 3 months. I want my service. My notebook computer needs a massive update. I am not trashing my mobile account to do it. It's the principle of the matter. This issue is down to @Telstra .

@FoxesTrader @Telstra Thank you. I know they are unrelated because Telstra has a national problem with big pond and has had for a month.

It's been a horrendous week for me with IT. Luckily I had family support to scan, print, email or else the patio/catio would be dead in the water. Plans in, deposit paid, approvals pending. Thanks to @Telstra SM team on putting me in the picture. Very thankful for Twitter DMs.

5 / timed out and I had to start again. 6. Telstra sent a message to my phone with the complaint number, and I have to install another app, which needs my Google password. It's lost and sends me a link to reset it, but to a bigpond account which I cannot access. It's crazy!!

@Telstra 3 / lost my password for my email account so I can't add it to Outlook 4 the Telstra 24/7 app (since updated) tells me there is a problem with my internet connection to the NBN through the modem. Sent me a complaint number which I screen shot. 5. Troubleshooting /

@Telstra Today I am trying to do my share trading on my Samsung tablet. Commsec. The internet is very very slow. Has dropped out a few times. Can't open or download a PDF. Very poor.

@Telstra The address is checked, says there are no outages or problems here. But I did a speedtest on both the Samsung device and the Lenovo Thinkpad and they both failed. Did a ping test. That was successful. Ping 1.1.1.1 Trying a speedtest on the Lenovo now. After a minute no result.

@Telstra Hi guys. I need some help. My off-line guys can't dial in to my notebook because my connection is so slow. Q? How do I find out if my plan has been "shaped" due to high data usage? Facebook, Netflix, YouTube? Or is it something else?

@Telstra Thanks Patrick. When trying to access Telstra Rewards with my Telstra ID walker.paul2 I get the following. . Message us to discuss your account We need to confirm some details. Please message us using My Telstra app to discuss your account. Support code: CNE1072

@kelly_rdc Telstra...Even after they got competition all those years ago, their service hasn't improved at all...

@Telstra Aug 2021 - TIO, since you renewed your contact in 2020 this is acceptance of your **** service, Telstra now say they will fix it ‘one day’ which is good enough for us. You are a pack of liars 2/2

@Telstra @kateju9 You could simply serve your customers as if your company depended on them. Your customer service is almost non-existent.

@pedrodias @Telstra Telstra have some pay phones (maybe now just phone booths since they are free!) with wifi as part of their broader Telstra Air service but I think you need to be a Telstra customer to use them.

@alattimore @Telstra In Brazil they wanted to make the pay phones Wi-Fi hotspots and convert them into VoIP phones. But I guess it never went ahead.

@Telstra It’s working but it’s really slow and laggy

@Telstra Hopeless dropouts again tonight. The usual pattern. Techs admit it’s partly DNS problems and partly crappy infrastructure. I guess 4G and 5G will eventually replace this useless bundle of wires as customers just give up.

@Telstra It’s mobile service.

@Telstra was outage an unexpected one ? Would have been know beforehand.