Telstra Outage in Heathfield, Adelaide Hills, State of South Australia

Hey @telstra I am truly amazed at how bad your online support is. Seriously so far trying to establish data sharing across devices has taken 6 hours and I still haven’t progressed past getting the new sim.

@ScottElderfiel1 The bills is one issue my mother has the last two electricity bills have been in the red so was her Telstra bill

@Telstra Haha. No, after 3 months of no internet, several days lost on hold trying to sort, Telstra refusing to help me, I gave up and went to internode.

@MatthewBevan Since now moving to Australia and dealing with horrendous @Telstra customer service, wasting hours and hours on hold to them and paying for internet they didn’t deliver, I feel I’ve paid them back.

@JoelDTD They **** you if you need a phone but now you’ve got Belong who cover a fair bit of regional Australia (they use the Telstra towers). Roll over data and cheap plans ($15, $25, $40)

@TKoutsantonisMP sadly I think the @VincentTarzia interview on ABC has just had an equal for being bad!!. The @Telstra guy was amazingly poor.

@Telstra still no outcome, boy that’s great customer service

@Telstra your consultants are a different breed - use this link to get help - department closed before link sent #nohelp #telstraliars #nocustomerservice

@Telstra your consultants lie and refuse to help customers #telstralie

@Telstra Call forwarding has dropped out and currently unable to take bookings/ orders at business extremely frustrated and terrible phone customer service

@Telstra Had an NBN install appointment cancelled at 7am this morning, now have no phone service at business until appointment confirmed

@baxters I did 4 hours on hold to @Telstra last year. Quite a feat. (And they still didn’t fix my problem)

@Telstra Just DM you. Hope you can provide me the information I need to port my number to Optus. After many years with Telstra I have decided to find another provider due to poor service.

@Telstra Upgrade info to Upfront plan misleading. Help desk assured me I could share the 60G data with my second phone. Now I find that the second phone also has to go on the plan. That will cost me twice as much as I’m paying now. Is this a scam?

Any Telstra customers in Adelaide having trouble at all sending or receiving texts today? Or emails?

Note to the scammers calling & pretending to be "Telstra Security Services" "ATO legal department" etc Folks you can't run a voice based scam calling operation IF YOUR CALLERS CANT EVEN SPEAK CLEAR ENGLISH At least learn to pronounce the ******* words #australia #scam #stupid

@gwendabgilbert I get the TELSTRA Scanners, and we are with Origin,which is **** btw🙄🙄

So @Telstra are getting rid of #AFLLIVEPASS that came with a mobile service and data free replacing it with @kayosports at a discount (albeit limited) and metered data. Does that just seem like a middle finger to consumers to make some more coin?

So the home internet isn’t working, and @Telstra doesn’t seem to have a service phone number, directs me to a chat in their app, where nobody answers. Imagine I would have to give a life lecture now....

@Telstra Hi. There tended to be coverage where you state it is exists. The issue is that in the fringe areas it’s inadequate for web browsing or high reliability of calls. It’s a major tourism destination- you should be able to access booking apps etc wherever

@iB3nji Switched from optus at iphone12 after years of Telstra…..have found the customer service much better.

@Telstra My Acc is #2000 10601 6460 I’d like to have a team leader review my credit for the 3 disconnections & apply $500 credit prom last yr when w/o service for 24d during a hard lockdown w/4 young kids home-schooling & 2 adults wking from home forced 2 take leave due to this issue

@Telstra Thx Sean 4 reply. But it HAS hpnd & was proven when I rang msg said “your serv are restricted” — So clearly theres issue w/extensions as im sure you’re aware but in a pandemic this type of mis-Mgmt just isn’t good enough & this is 3rd time now for us & im now out $800

Can't wait to tell telstra that I'm not happy with the price of my phone, and it's in my sovereign interests to get a new American made phone. Let's look to our leaders. Contracts that used to bind you to agreed terms? Forget that ****! #AUKUS #auspolsocorrupt

In vain tried 2 ensure credit was given as prom, said wont pay bill til fixed— @Telstra D/C us again so We obv w/forced 2 relent. Now im D/C AGAIN desp ext til Sept 28 just like last time! Im appalled & enlist fellow MFC member @3AWNeilMitchell 2 help prev enduring such hell! 4/4

@SkyNewsAust ANDY PENN train his EMPLOYEES to SPEAK in CONDESCENDING Way to POTENTIAL Customer- Brendan AGIUS from CASTLE PLAZA TELSTRA Shop said "Who works at TELSTRA,U or ME?" When I did the Online Web Sale & he REFUSED $3K SALE?-VERYPOOR SALES PERSON seem STANDARD @ TELSTRA Under ANDY PENN

@Telstra I’ve not heard from Telstra again today Lauren. I was going to take your advice and speak to someone in your helpful NBN sales team on Monday. Rest assured I’ve lodged a formal complaint about Telstra disconnecting my internet with the ombudsman.

@Telstra I got it sorted but it took a very long time... This is the third time in a row I've had issues getting a new phone with @telstra... There should be some compensation, I think I might contact the ombudsman because it keeps happening

@Gregory_Ryan @AFL @SevenNetwork While Telstra and Seven keep giving the money, they'll be held back by their technology. It's really ****.

@Telstra oh and thanks for the 1 bar of 4g reception while the internet is down