Telstra Outage in Kwinana, State of Western Australia

@ServicesGovAU i have recorded a voice recognition phrase every.single.time. that I call. For some reason, my previous recordings are not there. I have mentioned this to customer service numerous times and they have no idea why it does that. Maybe get in touch with @Telstra

@kels_316 @Telstra Try dealing with Qantas. They are next level bad.

@Kop_this @freodockers @rupertmurdoch Hmmm, this I did not know. I haven't gone down this path since I lived in Melbourne and Foxtel was the only way to see Freo games. Kayo is $5 a month for Telstra customers.

@Telstra I cannot get help on receiving additional wifi boosters, which I have paid for already....your support staff keep running me through trying to reboot modems & change settings, without listening to what I am saying....& then it gets handed to someone else who starts again

@Telstra had a SIM card with you for 6 years and paid it monthly without fail building up lots of data. Missed my payment top by a day and have lost it all. I find this very unfair! #telstra

@telstra wtf is going on with #nbn in #mountpleasanrwa #6153? paying premium and having shite sporadic service?

@Glenina57 @Telstra @StGeorgeBank Ray is correct. I did try to warn Telstra Management before they sent my job to the Philippines. I hear that Telstra wants to bring all its customer service back to Australia. Round & round it goes. Thousands of jobs lost Inc mine - supposedly with no impact on service. TI

@GrogsGamut @Telstra Which is utterly useless as it can't solve a problem i want solved

@FreoLou @MatthewPassmor8 @FreoPope It's likely that your Internet is delivered over copper (FTTN) or possibly HFC. FTTN - depends how far the premises is from node. Has the problems with poor instalations, pits letting water leak in etc NBN HFC - uses higher frequencies than Telstra = dropouts. TI

@phbarratt If your landline is a Telstra service, dial *21101# this will divert all incoming calls to your message bank. TI

It seems @Telstra billing & credit management teams are off the air. Calls to 1800816025 are failing with an announcement that Telstra has technical difficulties & technicians are working on it as a priority. I don't think this is part of @andy_penn's T22 strategy. TI #FAIL

@markmorey5 I get around 50Mbps but STILL have buffering issues EVERY day. And I’m with Telstra. Australia is a joke. Why do we always get third rate infrastructure and crap services? Labor build to gold standard. LNP sabotage everything... From Medicare to NBN NDIS CSIRO ABC. #auspol

@frdmccull @Telstra Minimum is 2 year contract. If you cancel before that you have to pay out the excess on your next bill.

**Be careful ppl** Just received a call from “0455 768 977” claiming to be from Telstra technical support who said my internet line was being used by o/seas ppl for illegal activities & they would need to shut it down 1/2

@Tod_Johnston @Telstra glad see good customer service 👍👏

@PatrickGormanMP @acccgovau They are all dodgy. I used to work at Telstra and the way they would train you to sell products was usually not in the customers best interest. Top down sales tactics usually the go to. Optus are guilty of the same tactics as they tried to rip me off as well

@FetchStep @davidbewart @MichaelWestBiz Ummh it's actually the other way around. Telstra sold down its interest in Foxtel to 35%. News Corp now own 65% of the business. What's telling is that Telstra has a huge bucket of money & they're not stumping up any for Foxtel. TI #Redink

@Tod_Johnston @Telstra Very poor form Telstra Good Luck Tod !!!

@Telstra hey telstra can you help me out with nbn ?

@adamajacoby They've never had to. Look up postmaster general. Free delivery for their papers. Then Howard gave Rupert monopoly access to Telstra for Foxtel. Maggie gave him control of BSkyB. Ronnie helped him buy Fox on the cheap. Taxpayers were Murdoch's Venture Capitalists.

@rtralphy AFL will never do a better deal than what they’ve done in the last two. Andy Penn at Telstra ****** shareholders for ~$200m cos he thinks ingratiating himself with Gill will get him invited to nice parties will not be replicated.

@Telstra been on chat for over 3 hrs and I’m not getting anywhere with my issue. I’m completely frustrated. I regret ever joining Telstra.

@Optus Did not help might have to give Telstra a go

The saga with @Telstra continues. I honestly wonder how bad it can get. Again, they direct me to "chat" and their chat don't say anything and it times out. Simply ridiculous.

@m1cuz @Optus fix ur servers don’t make me switch to Telstra

@andy_penn I live in Bondi and my phone loses 4G between Bondi Junction and the city all the time. I get 3G after leaving Bondi. I’ve reported this to Telstra 18 months ago - and guess what - NOTHING. Telstra network East Subs could have used a 50 million boost - oops. Too soon?

My internet service was disconnected. Thanks @Telstra, apparently someone said that I was trying to switch provider and nobody contacted me to confirm this. I just got disconnected, spent quite a while on the phone to find this out. I’m not impressed that this can happen.

@Telstra Our phone line has been down since Thursday am and the call centre guys say we don’t have a fault showing! several calls later we now need to wait until Monday for a technician. Not impressed.

Another quote: "It never occurred to me that #Telstra was #ripping_off #Indigenous_customers in other outback areas as well."

******* Telstra. Your message team is ridiculously useless. I spent 3 hours talking to this idiot who asked the same questions repeatedly and then decided that there was nothing wrong. Even though the NBN isn't working, and I have 4 'issues' when I ran the diagnostic.