Telstra Outage Report in Kwinana, State of Western Australia

I don’t like to admit it, but I was wrong. I thought @auspost had the worst customer service. Then the nation’s largest telco @telstra, said “hold my beer” - try Telstra shops like Belmont WA. It is chaos. If you need to go to a T shop, take a cut lunch and a drink. TI #awful

@Telstra Ok that sounds really weird. Have you sought professional help for this condition? Asking for a friend. TI

@Telstra @NBN_Australia 18 months of consistently poor service & I finally lodge a complaint w the TIO. Within a couple of hrs Telstra emails how suddenly important it is to ‘resolve my issue’…arrange a callback in 2hrs…guess who doesn’t call?? Absolute Dogshit…

@Telstra @NBN_Australia had enough putting complaint thru to Ombudsman…

@Telstra Still no luck and being timed out at the login stage.

Hey @telstra, why is it currently impossible to recharge a mobile phone? When do you expect to fix it?

@Telstra why are my emails still not loading from your website? 2 weeks now and still no resolution.

@Telstra more problems with emails again today??? This is the third time in a week that my emails are not loading on your site. What’s happening?

@Telstra 90 mins on hold to get through to customer service. If I owed you money you would be on to me fairly quickly!

Hey @Telstra remind me again why I pay you ridiculous monthly fees for a 5G plan when I'm constantly scrambling for an H+ signal in Perth?

Anyone else having issues with @Telstra emails?

@JonDeeOz @Telstra Unfortunately we expect nothing less, it’s where the customer comes last

I'm an #Optus customer, so if a hacker now has my #Optus email address, all I have to do is change to Telstra, or other Server and voila...one problem is solved! 🙌🙌🙌

@Telstra Because **** global warming and strip mining because l want a new shiny thing.

@Telstra I will literally never have the time to waste trying to get Telstra to fix up yet another stuff up on my account.

@Telstra I’ve been trying for over 12 months to get you to fix my address, which you can’t do. I loathe your app and stear clear of it.

Does @Telstra online messaging ever result in a successful outcome for the customer, or is it just another way for @Telstra to avoid providing meaningful assistance? Asking for a friend 🤔

@Telstra There were issues in our area earlier in the week.

@Telstra Ooo - now it’s changed - planned outage 1 March

Hey @Telstra you keep telling us how good your network is and your technology SO WHY CAN’T You STOP these parcel delivery spam messages I get between 1-6 every 🤬day at all hours OVER IT

@rhysam @Telstra I got rid of my landline when the NBN was being put on. What a kerfuffle. Neighbours reported slow NBN... I changed to mobile phone only, using personal hotspot to run tablets, computers, etc. And 3 streaming services. Bloody brilliant solution for me. Fastest internet I've had.

@burgess_ag It never ends. Some days I can block 20-30, no exaggeration. Does my head in. Yesterday it was every version of fake telstra I've ever seen.

@Telstra hey, I’ve been unable to recharge my prepaid mobile for the last 2 days in the app, can you help?

@cathywilcox1 I answered my phone with :" Hello, Telstra help line, how can I assist you?" and the guy said :" No your not, I'm from Telstra." I laughed and said:" Why are you calling your own help line? Are you having issues? Can I help?" He got so flustered cause I kept offering to help him.

@Telstra You won't do Jack. You never do. I've been reporting this for 10 years and spoke to your rubbish techs who refer it upwards and never fix it. It's because you can't handle the number of customers, especially during business hours. #Testra is an incompetent ripoff. @ChrisMinnsMP

@JimmyPQuinn @Telstra I did use the app. That was the problem.

@KatyKray73 @overit_miss @JanSummersalt I usually read story time books to my kids in Telstra customer service Indian voice, but I might have to adopt this guy's accent and storytelling method instead.

@Telstra Thanks for your reply but I’ve done this a few times now, nothing changes.. Telstra has just become the most ‘unreliable’ network yet you charge a premium.

@Aussie_BB I can’t and wont fill it out because none of those silly words describe me. Words pulled out of thesaurus and slapped in a listicle isn’t a questionnaire. But I can answer here to a human that I have no problems with your service. It’s great! It is better than Telstra. The end 🔮

@Telstra I'm sure I'm not alone when I say Telstra treat existing customers with disdain