Telstra Outage in Kwinana, State of Western Australia

@Telstra I’ve been hacked and need some urgent help. I’ve been waiting for 1 hour and 10mins and no sign of being spoken to. Tried online and no response. Ridiculous

@Telstra you are a joke. Being trying to get help with my internet all week and can't even get to talk to tech support

@Telstra just me again thank you ever so much for your poor customer service

@Telstra just wanted to say how great it is that when your internet doesn't work on a Saturday and it's impossible to talk to tech support on the phone

@luckyimalad @Telstra They're useless like that. Phone service is good (most of the time) but customer service is *********.

@VodafoneAU seriously what's wrong with your NBN speed! I meant to have 100mbs and I'm getting 45mbs, trying to watch TV and it's impossible cause keeps stopping, loading and crap quality, I never experienced this with @Telstra being honest 😒😒😒😒😒😒

@Uileag @WhistlingWhist I've just gone to a sml phone & I'm finding I'm having fewer bariatric phalanges moments because I KNOW it's an issue. I traded down from a huge 4G Note 3 to a cheap little 3G Motorola moto g. Telstra tell me I've got 4 yrs before they shut down 3G network. & no I'm not anti 5G.

Technical problems in Carnarvon and Telstra unlikely to rectify the fault.

Are you a @Telstra @NBN_Australia customer. We've been having connectivity issues overnight. It seems that the Telstra / Big Pond DNS has crashed. I've just modded my Wife's phone & @Foxtel STU to use the @Google DNS 8.8.8.8 & 8.8.4.4 = Hey Presto problem solved. TI

So my elderly mother went to the @Telstra store in Esperance to ask to get her ancient 10-year-old pre-paid phone network unlocked. As she was told to do by both the website and when she called. The manager refused. It’s like they’re BEGGING for TIO complaints.

@DSimpso11 @byalexfry @WarnieDT @TroyHallam @dRoy @j0sharp @travfitz @EllenWhiteAus @Davelennonabc @GerryGannon @roseycatherine @Currajugle @nrcollard @Jenkins_Cath @AgPeriUrban @FionaLakeAus @stationmum101 @vet_vickyhudson @anna_elizbeth @RebeccaKelsall @SheepishSophie @lambingtales @nicktho1 @ExeValleyLamb @LadyHaywire @KatpEvans @Bovidiva @jojolarrieu @SashaDistan @davidbarrettvet @CapMeister @EJuler @BcfCarol @muddymuddymum @Hebrideanrefurb @Clays2Game_Lady @WendellThomas14 @1noeloconnor @GertJanHendrik3 @karenfthompson @MikeCrawshaw4 @levelslamb @GelstonLamb @Lillady @R_o_s_i_e_H @MRF_1983 @brycescott1995 @Josh_Duane @minnoDT @dansharp95 1. Telstra customer advisor 2. Telstra counter guy 3. Telstra slave 4. Telstra ***** 5. Sold phones on gumtree

@ausgov Haven’t received this one yet as an @Optus customer. Did get it on my work phone 12 hours ago, which is @Telstra (urgh, Telstra 🤢)

@hashbrowne The only bad thing about not being a @Telstra customer. Otherwise I’m rid of a toxic ex. What an awful company! 👎🏻

@Russell_Woolf @Telstra @NBN_Australia My sister had a problem with her modem, same time as us, Optus had a new one there the next day

@rjo71342 @Telstra Not bad, many more to go :)

@Telstra I sent an email via my login about a month ago to Telstra support but I haven’t received feedback.

@Telstra It’s 4G is in camp which is great as most mobile usage is there. On site it drops to 3G regularly but the service is reasonably good. Some poor areas but you can make calls confident in the reception.

@bantambaby @Telstra Hi Suzie. Login to the modem by opening a browser, type in the address 10.0.0.138. Click on advanced settings. Depending on the modem (mine is a Speedtouch) there should be reboot or restart function. If all that is too hard, switch off PowerPoint. Then turn back on. TI

Officially rid of @Telstra after a decade of pain. NEVER again. That’s the second toxic relationship I’ve removed from my life in a week. YES!!!!! #telstra 🤣👎🏻

@bcurrall80 I know @Telstra gets a bad rap, but I recently jumped from iiNet. Same plan but for extra $10/month get a 4G SIM modem incase NBN goes down. Handy for alarm/cameras etc

@FOXTEL_Help Any issues with foxtel now app can't watch anything on ps4 and can watch on telstra box but takes a while to load

@David_M_Green @Telstra 5/7 would help.

My experience of #Telstra is always always sucks

@Telstra Good grief! Why, on the "My Telstra" app for my mobile phone, am I unable to view support messages and conversations? I have no idea why this app exists, if it cannot do the simplest thing!

@NBN_Australia 1/2 Thank you for the reply. I have contacted @Telstra and they did find a fault. Coming Wednesday with new modem. The exiting modem Was installed by Telstra months ago, so don’t have faith it will resolve the problem. Would be great to have all green lights on the modem.

If you don’t agree to the forced direct debit mess @Telstra is planning, your service(s) will immediately be disconnected (or sent to prepaid) and any handset charges remaining will become due immediately.

@Telstra @dannymccaff Hey Martin, messaging app people have gone silent ... and I’m still on hold. And my 92 year old mum still has no service. Can you help me too?

@Telstra @NBN_Australia kindly assist. Can’t get any customer care on the telephone and the our internet service is not the best at the moment. How is YouTube and Netflix buffering?

@Telstra I work tomorrow, I’m with my mum now, so can help her.

@Telstra Hi Martin, you’ve disappeared... can you still help? Or is this another @Telstra trick when messages go no where?