Telstra Outage in Kwinana, State of Western Australia

@Telstra I have now been on the chat 35mins and all I have got is “have you paid your bill” and “when did the issue occur” … help! @Telstra

@Telstra The service I'm signing up for (postpaid?). I assume it's my current service but I very much don't want to choose the wrong option :) This is the message on the page: We need your current service provider details to transfer your number. We'll let you know when this is done.

@Telstra why has mobile service in and around Dianella dropped? I’m lucky to have 1 bar on 4G but then reverts to 2 bars on 3G!

@kezarthur @Telstra I go into the store. Bugger the online service.

You forget how bad @Telstra mobile phone network coverage is until the power goes out and you’ve got no wifi. What are we paying for again?

Telstra call centre outperforming. Not. 1am callback not appreciated. Five calls later we are still doing security checks, no discussion yet on the problem nor the fix 😬 @Telstra please try harder

@ShogunOce Yeah, probs tpg or iinet. Telstra is too big (as in they have so many customers and take too long to help)

@Telstra That didn't answer my question. Australia has an unsecured phone system that the government or even telcos refuse to acknowledge or fix.

Yo @Telstra how come I've spent the last 3 hours in Perth city on H+ and when I finally load the internet "there are no known outages in your area"? I can't load the My Telstra to report it so you'll have to deal with my complaint here if I can gather enough internet to post...

Ahhh prank calls from supposedly @Telstra in relation to a service I don't have with them on a Tuesday morning are fun!

@Telstra as a long-time customer, I am effectively cutting-off from assistance looking at my plans. Your chat bot is running around in circles and my local store will not take my calls.

Come on @Telstra, you're a phone company so let me speak to someone about my tech issues, ON THE PHONE! Your app and its bots are hopeless. If you care that little about your customers, maybe it's time you were given a clip.

Finally got a number for @Telstra tech support and all it does is confirm your issue, sends you an SMS with a link to the app and promptly hangs up. A phone company with no phone support #gofigure

If you thought Telstra couldn't be any more dismissive of its customers, check out this response: "Our phone options are limited at this time. Can you tell me what happened when you chatted with them?" No the auto-support was useless, I need a phone number!

@Telstra It's everywhere from Nedlands to Cannington. No reported outages in any of the locations. Last time it happened I was on the phone to a bloke who was clearly working from home in India - poor guy tried everything.

@ServicesGovAU i have recorded a voice recognition phrase every.single.time. that I call. For some reason, my previous recordings are not there. I have mentioned this to customer service numerous times and they have no idea why it does that. Maybe get in touch with @Telstra

@kels_316 @Telstra Try dealing with Qantas. They are next level bad.

@Kop_this @freodockers @rupertmurdoch Hmmm, this I did not know. I haven't gone down this path since I lived in Melbourne and Foxtel was the only way to see Freo games. Kayo is $5 a month for Telstra customers.

@Telstra I cannot get help on receiving additional wifi boosters, which I have paid for already....your support staff keep running me through trying to reboot modems & change settings, without listening to what I am saying....& then it gets handed to someone else who starts again

@Telstra had a SIM card with you for 6 years and paid it monthly without fail building up lots of data. Missed my payment top by a day and have lost it all. I find this very unfair! #telstra

@Telstra The Services arent displaying on the Telstra app!! It keeps coming up with "something went wrong"! Fix this problem an fix it now!

@telstra we’ve been getting garbage speeds all day, have rebooted the modem several times and it keeps getting worse. <2mbps. Any explanation?

@Telstra @186baaa97958443 Typical response Telstra. Not good enough! It’s your job to check and fix.

@WSOGal @hecivan70 @wests_glory Nah this will work out better. The problem with the victory game last game was due to a Telstra outage, it wasn’t the fault of the broadcaster. There’s been one or two little problems, fox was the same. It’s the nature of broadcast streaming. What they are doing is a world first

@186baaa97958443 @Telstra Telstra are the worst.

@Telstra I run an emergency after hours service working from home. Over the last 4 days my internet has dropped out over 80 times while I am dealing with emergencies over the phone and need the internet to access files and details of clients. I am $600 in credit

@Telstra well the 5G internet at home is a bust. Modem can't even pick up 5G when Samsung S20+ 5g in same location has good 5G signal and speeds in excess of 190/35Mbps. Tried a few locations all the same result with phone tested sitting on top of unit. Expected better

@Telstra How did come we invented internet, and yet still have the worst? One-word answer, "Telstra"

@Telstra Internet not working. Is there a problem or outage????

@Telstra There was one open a few weeks ago but I was told they couldn't assist. The current case manager opened up a new fraud complaint to try to get fraud tagging/any credit damage removed off my account - she said it was the only way. This just keeps going around in circles.