Telstra Outage Report in Richmond Lowlands, Hawkesbury, State of New South Wales
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond Lowlands, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Richmond Lowlands and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (47%)
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Phone (32%)
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Wi-fi (10%)
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E-mail (6%)
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TV (3%)
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Total Blackout (3%)
Live Outage Map Near Richmond Lowlands, Hawkesbury, State of New South Wales
The most recent Telstra outage reports came from the following cities: Sydney and Cornwallis.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet |
Community Discussion
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Telstra Issues Reports Near Richmond Lowlands, State of New South Wales
Latest outage, problems and issue reports in Richmond Lowlands and nearby locations:
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Neil Varcoe
(@neilwrites) reported
from
Sydney, State of New South Wales
@Telstra No but I'd love your help. My Internet is down, and I have an online presentation in a few hours. I've tried phone and chat and can't get assistance.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
I could write a book on my decade of interactions with @Telstra and the dozens of crap interactions. Layering the many other people who’ve had terrible interactions, it’s clear CX is failing on many, many levels. 1/2
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
I know many brilliant people who have worked at Telstra, i also know many have fought hard for the customer. The human. The people who consume the service. I need to ask: is there something elemental in big orgs that impede CX success? 2/2
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@cameron_rogers I’ve been in aus 12.5 years and know many very smart people, some who run successful businesses, and all have experienced terrible service fro @Telstra - and no,not being picky, but being told they bought X and received 8. That’s bad. Seriously bad. Inexcusable. And repeated.
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Wrong Glass Sir
(@Sonic_Booth) reported
from
Sydney, State of New South Wales
@lucyssfc Nrl app, if you are a telstra customer it's free streaming
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Matt Wicks
(@matteightyate) reported
from
Sydney, State of New South Wales
@Telstra is there someone who can actually help me? Got some AirPod pros throughly Telstra rewards which were DOA. support chat person said I need to go into a store to swap them over but person in the store said I needed an invoice with a serial number (Telstra did not send one)
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Beau
(@BeauGiles) reported
from
Sydney, State of New South Wales
@kemal_atlay @Telstra Bad bot is bad. Does FaceTime or Facebook Messenger etc work - so you know the speaker / microphone works? (Sorry if you’ve already done this) Then you can go back to yelling at the bot. Good luck!
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra The company says one thing while hiring excellent people to do the opposite. I know I’m a grumpy complainer who’s vocal about not-picking but it’s not on that raising one issue creates several more in its wake. Repeatedly. And if there were real competition it wouldn’t happen.
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Courtney
(@Burgo0806) reported
from
Sydney, State of New South Wales
@triff81 @Telstra Haha, their customer service is ****! I was looking at becoming a customer and bringing 3 contracts across, yet they couldn’t help me.
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Gavin Ryan 🇦🇺
(@grouponegav) reported
from
Sydney, State of New South Wales
@Telstra on hold waiting to talk to somebody for almost 40 minutes and still waiting, really poor service
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra It all comes down to well trained - well resourced support staff. I had to repeatedly explain the situation to agents acting like it’s my first enquiry. They all said they were limited in what they could see, so I had to copy/paste earlier conversations for them. Poorly resourced
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💧MC2
(@MC2Cities) reported
from
Sydney, State of New South Wales
@Telstra My access has been revoked! What is the tech support number. I need to speak to a person not a robot
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Gavin Ryan 🇦🇺
(@grouponegav) reported
from
Sydney, State of New South Wales
@Telstra 1 hour 10 minutes and still on hold. Horrible customer service
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Gavin Ryan 🇦🇺
(@grouponegav) reported
from
Sydney, State of New South Wales
@Telstra 1 hour and 20 minutes on hold. It’s becoming laughable know. Seriously you need to fix up your customer service and employ more people to man the phones
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💧MC2
(@MC2Cities) reported
from
Sydney, State of New South Wales
@Telstra after spending 2 hours with a chat robot today trying to resolve my account security breach my access to my accounts have now been revoked! Unbelievable and still no-one calling me to help. Pathetic beyond belief.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra I have met zero people who rate the quality of customer experience above 1. From training support staff to “not my department “ and “that’s no how the system works” messages I sincerely don’t see a customer centric construct.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@cameron_rogers I’ve been in many Telstra offices. There is no shortage of money there. But most customers face the poorly paid and badly trained support staff while the company focusses 95% on shares and dividends. Is that a good thing?
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Derek Williamson
(@Derekjw) reported
from
Sydney, State of New South Wales
@telstra why is it OK to set a connection appointment time of “between 8am and 5pm” to get a new connection. Expect people to wait all day then not turn up. #stoodup THREE times. Not one but THREE. And now saying no more appointments until Nov 17. Cancel contract if U have NFTG
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Fred
(@fiiingers) reported
from
Sydney, State of New South Wales
@Telstra Too late . I left. You all are so curious when we leave. Simple.. improve customer service. Respond quickly & efficiently. Not hard. But it is for telstra/foxtel customers.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra Jeez Louise. I could literally write a book. And my experience has only been one mobile service. I have no idea how people with TV, internet and mobile services stay sane. 1/2
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle
(@HeatonSweet) reported
@Telstra Also replay recorded conversation of poor service!
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Peter
(@psg_au) reported
@NBN_Australia NBN - Masters of spin.... There is a Major factor that impacts on connection speed, the fact that the NBN is flawed & not fit for purpose. Give @Telstra their network back & let them get on with building Great Internet for Australia
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Railway History Guy
(@TheRossJackson) reported
@Telstra Hey @Telstra, can you actually wake somebody up and ask them why mobile service is down at #Junee? Whats the status and when it will be fixed? Almost 24 hours now & is a bit of a joke, especially when nobody at Telstra seems to know we have an issue.
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Richard Dive
(@RichardDive) reported
@kay_jay_s Oof. Sneak into a JB instead, better Telstra service (I’d say come see me but no one should have to come out to the hills)
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.
(@DaleKerr) reported
@ShazzaCook @chelsea_hetho I was with Optus prior to 2009, then became a 3 Mobile customer that year when I bought my first iPhone. I was very happy with 3 Mobile ... until the Voda merge. I became so frustrated I eventually went to Telstra. Costly sure but the coverage was infinitely better.
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Dave Hall
(@skwashd) reported
It is easier to deal with the TIO to resolve issues with @Telstra than try dealing with their customer "service" team via chat. Each message is dealt with by different rep who has complete amnesia. If I don't have confirmation of a refund by the morning I'm off to the TIO.
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Michelle
(@HeatonSweet) reported
@Telstra How about assisting customers? I’m on the phone for now 30 mins. My wifi not working and apparently your employees won’t help fix this. Why?
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Railway History Guy
(@TheRossJackson) reported
@Telstra I can’t get a response on the message to verify my identity and no answer. Ironically it’s recommended i call if I want immediate assistance........ I am the end user here, if im travelling in a Taxi and it breaks down the driver doesn’t expect me to troubleshoot or fix it.
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2021Madonna
(@2021Madonna) reported
@ACurrentAffair9 Telstra do great ads , pity their service isn’t. #9ACA
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Sharon Cook 🇦🇺
(@ShazzaCook) reported
@DaleKerr @chelsea_hetho If you don't have a contract with telstra, look at aldi mobile plans. Aldi uses the telstra network. Aldi is byo phone. The money you'd save, I believe you would be able to buy a phone outright every 1 - 2 years. I've been with aldi for more than 5 years. Yes I do recommend them