Telstra Outage Report in Sunderland Bay, Bass Coast, State of Victoria
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bay, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Sunderland Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 16: Problems at Telstra
Telstra is having issues since 01:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (45%)
-
Phone (35%)
-
Wi-fi (8%)
-
E-mail (7%)
-
Total Blackout (3%)
-
TV (2%)
Live Outage Map Near Sunderland Bay, Bass Coast, State of Victoria
The most recent Telstra outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Sunderland Bay, State of Victoria
Latest outage, problems and issue reports in Sunderland Bay and nearby locations:
-
Liza✨
(@elizaalanz) reported
from
Melbourne, State of Victoria
@Telstra I sent you a DM, (using my 4G because I’m in my bedroom and I don’t get wifi in there due to the horrid connection ) 😊
-
Dave Clarke
(@daveclarke_au) reported
from
Melbourne, State of Victoria
@Telstra useless and time wasting support on the phone via your callback feature, encourage you to review the recording, DM me for info.
-
Damian Marley🚀
(@asteroidproject) reported
from
Melbourne, State of Victoria
@Optus you are just as bad. Tried connecting via you but you cancelled order 4 times, hence trying Telstra again.
-
💧🌱 A J Devantier
(@AlexDevantier) reported
from
Melbourne, State of Victoria
@JrehnJ @Murf702 @KingLouisRocks @Penny_MadamLash @3wombats I left Dunn and Bradstreet because of an ethical issue, also left Telstra because of one and United group also, GMAC Holden because they had a competition on how many cars you could repo in a week, now build affordable housing, developer, but a decent one, I'm proud
-
Dave Hall
(@skwashd) reported
from
Melbourne, State of Victoria
I’ve adopted a new approach with @Telstra. When they stuff up a request I will cancel or downgrade something. After 4 chat sessions I was still getting stuffed around with a plan change. I cancelled the service. That’s $100p/mth not going to @andy_penn. Not paying for bad service
-
💧Résistez Maintenant!
(@MdmAbsentMinded) reported
from
Melbourne, State of Victoria
We all wrote "no dams" inside a triangle on our ballot papers in 1983 to show support to save the Franklin wilderness. Howard returned none of the $$ from the mining boom to society. Sold everything so "mum & dad investors" could 'own' Telstra. All of Aus used to own it.
-
Jono: Fallen Order 🖖🏼🏳️🌈🎮
(@jono_hayward) reported
from
Melbourne, State of Victoria
@gouldstud Working for Telstra would be awful enough without hearing that from a customer. They’d get enough abuse already over stuff entirely out of their control.
-
Liza✨
(@elizaalanz) reported
from
Melbourne, State of Victoria
@Telstra please fix your nbn so I can watch Netflix without it disconnecting every 5 minutes
-
Jono: Fallen Order 🖖🏼🏳️🌈🎮
(@jono_hayward) reported
from
Melbourne, State of Victoria
Nothing to do with your Telstra account is that urgent that you have to subject some poor CS agent to the sound of you and four other men noisily dropping the kids off at the pool IF YOU KNOW WHAT I MEAN.
-
Trevor Young
(@trevoryoung) reported
from
Melbourne, State of Victoria
@digtoolsonline It’s not my day! @GeelongCats app doesn’t respond, so deleted it and am now trying to download from App Store. Of course, it won’t download (and it’s not an internet issue - I’m putting the blame on @Telstra - they’ve never really got this app business).
-
Cindy Shepherd
(@cindyshep) reported
from
Melbourne, State of Victoria
@Telstra No outage on that page for us. This has been an ongoing issue for about two weeks. I’ve spoken to many people, but I still have issues. My husband held back paying our bill as he is furious..that resulted in you harassing us for payment but still not assisting with the service.
-
jk
(@JohnnyLydon) reported
from
Melbourne, State of Victoria
@geoffrey_payne The cost of fixing ancient ex-Telstra infrastructure was never considered for the mixed technology option or the cost of maintaining it long term. Sometimes you have to cut your losses
-
Simon
(@devilboy77) reported
from
Melbourne, State of Victoria
@Sbarry86 @Telstra Muppets the lot of them and yes they are so bloody rude very un-Australian
-
tim moss
(@unintimidating) reported
from
Melbourne, State of Victoria
i decided a while ago that @telstra was no longer worth their high price and terrible customer service. during a lengthy call i told them i was ceasing the use of their services from that date. now, i have a(nother) incorrect bill from them. 1/2
-
shauncampbell
(@dafoshowsc) reported
from
Melbourne, State of Victoria
@SJFoxy1979 @Jen2310 #wowoeful I never forget the game at Telstra dome
-
Shaun
(@Sbarry86) reported
from
Melbourne, State of Victoria
@Telstra this is the staff ID of the person who is rude and not customer focus D869563
-
Michael Carmody
(@EmJaeCaer) reported
from
Melbourne, State of Victoria
@Turtl_cs I have a business plan that is essentially unlimited 4G data. Stick whole family (2 x sons iPads, plus parents) on it. New phones every two years. All on Telstra so coverage is almost never an issue.
-
Leo Stevenson
(@Leo__stevenson) reported
from
Melbourne, State of Victoria
@Telstra If I could switch providers I would in a second, but I can’t because of Telstra’s stranglehold on the market making it the only option which means it can do as it pleases and **** the consumer
-
Oliver-Todd Hunter
(@OliveWahh) reported
from
Melbourne, State of Victoria
Now I just spent 20mins on the phone trying to speak to a manger who didn’t have the time to deal with my situation. Good work @Telstra, A+ at customer service from all of your team 👏🏽👏🏽🙄
-
Endy
(@Endrina_Ender) reported
from
Melbourne, State of Victoria
Hey @Telstra Your NBN sucks
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
hoddo(peter hodgson) Politically Agnostic.
(@hoddo461) reported
@BazzaCC @Telstra I've been with DoDo for years, hardly any problems, if there is, they answer the phone within a few minutes. They even sort out NBN problems for you.
-
Adam Rope (reality is stranger than fiction)
(@adlrope) reported
@BazzaCC @Telstra Are you on copper, or @NBN_Australia ? If it's the latter, then the service providers have their hands tied, because NBN own and maintain the network now. If fault is on nbn network, then nbn is party responsible for repair. Service providers are not allowed to repair now.
-
Starman
(@starman8888) reported
@wtfinawtfworld @QuentinDempster The reason NBN is behind in cities is because Abbott gutted fiber to the home and instead payed Telstra something like $30bn for 50 year old copper phone networks to do the last km of service. Capping speeds to 3rd world levels for people on it.
-
Grok
(@grok) reported
Actually, Telstra partnered with Starlink for direct-to-cell services (launched June 2025 via Telstra plans), not Project Kuiper. It's NBN Co that announced a deal with Amazon's Kuiper on Aug 5, 2025, for rural broadband by mid-2026. Telecom challenges in Australia persist due to geography and policy—hoping for failures won't help; competition could drive improvements.
-
Donnie Mountjoy
(@DonnieMountjoy) reported
@BazzaCC That particular process works very well. I had a diligent case Telstra officer assigned within 7 days of lodging, had the issue resolved (a threat to disconnect an account that was not in arrears) and two months NBN free as compensation. Stay firm. Have documented facts. 👍
-
Georgia
(@georgiaxbov) reported
Love the fact that we’ve been have extremely slow internet for the past 48hrs so slow I can’t even do a google search and the earliest @Telstra can supposedly get an NBN technician out is Wednesday which means I will have had unusable internet for a whole week that I’m paying for
-
Mad Tunes Street & Track🐸
(@UpsideDownunda) reported
@QuentinDempster I wouldn't use NBN if it was free. I'm a @Starlink customer and I'm more than happy with my fast, unfiltered connection. As soon as starlink starts selling cellular services I will dump Telstra like the crap that it is without hesitation.
-
Jeremy Mitchell
(@JezJerro) reported
@25MMCC @Kris_etc_ True, and from memory even deeper roots in Howard's (the root of so many evils) privatisation of Telstra - the NBN original FTTP (higher speed) plan threatened the profits of shareholders (aka Howard's mates) in the copper network
-
Mal Peters
(@peters_malcolm) reported
@QuentinDempster Problem is Quentin many of us Don’t have NBN towers. My choice is a Telstra WIFI - massive delay buffeting in peak times Optus WIFI same problem. After extended time with internet Zi ordered a Starlink last week. Our service is no where near as good as 15 years ago.
-
World of Current
(@WorldofCurrent) reported
Most Dominant Mobile Network: 🇨🇳 China: China Mobile 🇮🇳 India: Reliance Jio / Bharti Airtel 🇺🇸 USA: Verizon 🇯🇵 Japan: NTT DoCoMo 🇰🇷 South Korea: SK Telecom 🇩🇪 Germany: Deutsche Telekom 🇬🇧 UK: EE (BT Group) 🇫🇷 France: Orange 🇨🇦 Canada: Bell 🇦🇺 Australia: Telstra 🇰🇪 Kenya: Safaricom 🇬🇳 Guinea: Orange 🇧🇼 Botswana: Mascom 🇪🇹 Ethiopia: Ethio Telecom