Telstra Outage Report in Zuccoli, Palmerston, Northern Territory

@Telstra Hi Jo. John at Telstra mobile told me this is not true. Said I need to change my plan and pay $33 more to actually make the $5 add on for my watch. So again, back to my original point. So much for "premium" service. Ah well.

@SimonThomsen @kimhonan @Telstra It's ok, I have been assigned a complaint manager over the last few months of associated problems. I'm sure Jess will sort it

@Telstra @Telstra Maningrida without mobile connection since Thursday. Residents unable to use Basic Cards /ATM for food & fuel or reach Health clinic for emergencies. Over 3-thousand residents going without due to @Telstra outage

It is alarming to hear families in Maningrida are going hungry and cannot buy food with their Basics Card due to internet outage. @Telstra & the Federal Government must fix this as it happens far too often in remote communities, esp at #christmas. #auspol @abcdarwin @TheNTNews

@Telstra can’t make calls in Darwin. What’s the outage?

@AfuAmin @Telstra @Telstra is worst here too bro. Worst customer service, they just charge high bills!!! #TOI #Telstra

I have a telstra Sim and Telstra Modem Here at my Place in NT, and its just worst. Paying so much & getting nothing. 😡 @Telstra #Telstra #poorservice

Ive switched from Telstra to Optus...hopefully no issues

@Telstra No, too scared. Had SO many issues with outgoing mail server when they were 1st set up. I’m between contracts &need those emails running urgently for job interview correspondence. I don’t want to take any risks. The accounts are paid for & organised by my ex. It’s complicated.

@Telstra I’m particularly frustrated since I’ve just finalised a year long complaint with the TIO and Telstra is having to refund almost $900 because of the crap service. I thought it was finally over.

@Telstra And yes. I did look there. It said no outage.

@Telstra It is back up now, however Telstra has changed my Wifi Network name & password back to their defaults without telling me. I have all my devices back online EXCEPT the most important. My email accounts won’t reconnect.

@Telstra I ended up getting there through the online chat - not before I was transferred to a ‘saves’ team tho. It’s not the fact I can call... my issue is that I can do everything else I want online but you make it hard to cancel my contract. I know why, but it’s not a great XP.

Really need to switch to @Telstra from @Optus.. can’t get any service in the emergency department I’m working in now at Palmerston... makes it kinda hard to get teams to call and discuss patients..

@burgess_ag It never ends. Some days I can block 20-30, no exaggeration. Does my head in. Yesterday it was every version of fake telstra I've ever seen.

@Telstra hey, I’ve been unable to recharge my prepaid mobile for the last 2 days in the app, can you help?

@cathywilcox1 I answered my phone with :" Hello, Telstra help line, how can I assist you?" and the guy said :" No your not, I'm from Telstra." I laughed and said:" Why are you calling your own help line? Are you having issues? Can I help?" He got so flustered cause I kept offering to help him.

@Telstra You won't do Jack. You never do. I've been reporting this for 10 years and spoke to your rubbish techs who refer it upwards and never fix it. It's because you can't handle the number of customers, especially during business hours. #Testra is an incompetent ripoff. @ChrisMinnsMP

@JimmyPQuinn @Telstra I did use the app. That was the problem.

@KatyKray73 @overit_miss @JanSummersalt I usually read story time books to my kids in Telstra customer service Indian voice, but I might have to adopt this guy's accent and storytelling method instead.

@Telstra Thanks for your reply but I’ve done this a few times now, nothing changes.. Telstra has just become the most ‘unreliable’ network yet you charge a premium.

@Aussie_BB I can’t and wont fill it out because none of those silly words describe me. Words pulled out of thesaurus and slapped in a listicle isn’t a questionnaire. But I can answer here to a human that I have no problems with your service. It’s great! It is better than Telstra. The end 🔮

@Telstra I'm sure I'm not alone when I say Telstra treat existing customers with disdain

@Telstra my daughter has been waiting for her phone since 17 th Feb and just gets no resolution when she contacts you. Appalling customer service, spends ages trying to get through to anyone and when she does they hang up! Absolute shambles !!