Telstra Outage in Currumbin, Gold Coast, State of Queensland

@KeeniMaree Thank you. I'm generally a happy Telstra customer - mobile is fine - but I'm very over having to follow exactly the same script (from the start) with broadband support- multiple times with no resolution or follow up. Wfh, critical to have solid connection! Appreciate the feedback

Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!

@OAICgov can you help with @Telstra poor handling of customer data?

@Telstra wanna explain why you’ve linked someone else’s account to my My Telstra account but won’t let me remove it... even when I contact you directly... I take it privacy and customer satisfaction is a secondary concern aye

@FOXTEL_Help this service is idiotic! We have just gone thru the endless pathway to access our fox account to watch something on our Telstra tv and the ******* thing won’t work! Why must it be so hard! Are u trying to make @netflix or @Stan better options? They are easier!

@AndrewVossy @Telstra I’ve had no service at home since April, there constant rubbish excuses, want me to buy antenna for $1100, ombudsman now involved

@markhumphries You're great Mark and I appreciate the campaign but #telstra is crap, crap, crap After 2 months of trying to get @telstra to fix my #bigpond email. I gave up and now have a #gmail account. Soon I will be completely divorced from this **** company

@Telstra I love this video @Telstra but I hate yr guts. After having a bigpond email account for about 10 years, for 2 months you wouldn't help me get my bigpond email to work properly. It now sits in my account unused. I have a perfectly functioning #gmail account now #LoveUMarkHumphries

@KoparaFallsKid Don't ring @Telstra then. After the automated conversation which takes about 5 mins they direct to their (fu*king useless) website...thereby telling you you are an insignificant customer and then hang up on you.

@RandaltsRandal @Telstra Telstra are providing NO customer service currently. They say they are prioritising. Not sure how when they don't speak to their customers. A communication company that doesn't communicate- what a joke!!!

@Telstra I lodged a complaint instore at Tweed on 30th June... still no reply to it?? How long is the delay?

@Telstra Someone has called me from Telstra. I'm waiting on the phone for technical support now

@deankittelty @Telstra I’m guessing there complaints or fault team don’t work weekends, I would of thought faults team would be 24/7, there customer service stinks

@Telstra Email only, but it seems I have to chase info and I get response I’ll get back to you but get nothing back, it’s terrible customer service and I need my mobile service to be working

@Telstra Waste of time calling me, I don’t have any service, that’s the issue

@Telstra having very limited to no service just simply isn’t good enough

@Telstra you people have apparently been working a fault in my area for couple of months for mobile, person looking after complaint isn’t very good at updating on what’s happening and I have emailed them and they are out of office, it would great to know what’s the go

The harder the question the more likely they are to hang up on you #auspoI #telstra #AGL

@Telstra Telstra please DM me I have been trying to cancel my account for 3 weeks now, no website response, no telephone response, no response at shops. Only communication is today Ai received a bill I will not be paying. Terrible service.

@StickelSam @Telstra Very poor by @Telstra now 7 days of no service, yet they will expect me to to pay my bill in full when it’s due, so so wrong of them

@Telstra honestly, how did you **** up so bad that when I scheduled to move my internet you tried to disconnect my parents internet when we're on completely separate accounts!?! Then hours after I cancelled that job you called my parents about the move??

@TheMisterEpic1 @Telstra NBN isn’t in my area, down and upload speeds are 200-500kb/s @Telstra is garbage

Hey @Telstra Is there anyway I can have a team member call me ASAP. I have a ticket in with the ombudsman about you cancelling my order 3 times after it’s processed. Now you’ve ported my number across to Telstra to the wrong plan. I’ve tried online chat but no one can help!

@garydlum No actually great news now! Telstra modem arrived today & works a treat. So now gotta go back to office works and take the other one that's not working back - fingers crossed I'll get a refund. Pity it didn't come earlier so I didn't up my phone plan! Oh well. I need CFS alerts!

@Telstra I still can get nobody to help me endless chats and messages all just say we are busy and will get back to you within 48 hours but never do and now I have overdue accounts that I can’t see nor have the ability to pay.

@Telstra Used every kind of way to contact #Telstra, incl App because my #Foxtel is down. No known outages but still down. Turned off TV and modem and turned back on again. Still not working. App contacts just not working either. #telstra has to be better than this.

@RedfernMichelle @Telstra @andy_penn I had the same problem. Ended up churning to Optus & Foxtel direct. Sadly after a few years Optus gives similar poor service*. Next stop probably TPG. * Upside is I had some great fodder for a paper I just submitted at/to Oxford!

For the last week I’ve known and reminded myself every day that I need to pay my over due Telstra bill But I just don’t... **** I’m annoying.

@Telstra not sure the “your only option to contact us for support is asynchronous messaging” play is really a premium service offering. My cable internet is broken & I get to play the waiting game for someone to reply...

Hey @Telstra... My nbn keeps dropping out ALL DAY and the modem is not kicking over to 4G. What's happening?!?! And do not make me use the message service to find out!