Telstra

Telstra Outage Report in Portsmith, Cairns, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Portsmith, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Portsmith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Portsmith, Cairns, State of Queensland 01/18/2026 02:05

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Portsmith, State of Queensland

Latest outage, problems and issue reports in Portsmith and nearby locations:

  • WoggBoy78 WogBoy (@WoggBoy78) reported from Cairns, State of Queensland

    @Telstra anyone know what is causing the outage in Torres Strait..

  • PsStefanovic Peter Stefanovic (@PsStefanovic) reported from Cairns, State of Queensland

    @Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • tysonmjmunro 💧🔥🌱Tyson Munro (@tysonmjmunro) reported from Cairns, State of Queensland

    @Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

  • Granville4879 🏴󠁧󠁢󠁷󠁬󠁳󠁿Granville (don't call me Bot)🚢🇦🇺 (@Granville4879) reported from Cairns, State of Queensland

    @abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Darrenjca daz (@Darrenjca) reported

    @deemadigan @Telstra Every few months I get a text from Optus saying “Good news. We’re bringing faster speeds to your area. This may cause disruptions to your service as we undertake work on the network” I wish they’d bloody well hurry up

  • Jugeyfruits Juge (@Jugeyfruits) reported

    @sharanjit @Telstra Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438

  • JacintaArnold1 💧Jacinta Arnold (@JacintaArnold1) reported

    @deemadigan @Telstra So frustrating. Have wasted many hours of my life with this. Open a new account in your business name if you work from home for better service

  • adriancantrill Adrian Cantrill (@adriancantrill) reported

    @optoio but they couldn't. There was a ton of re-noding, the optus network was horrible and was basically scrapped after buying it. The telstra network has had to have a TON of work conducted on it. It's not like the old HFC could just be 'used'

  • footyindustryAU sportsindustry (@footyindustryAU) reported

    @Conigman only really the news division of it. The NRL operates its web network, whereas the AFL networks is Telstra owned and operated.

  • oldgreynurse Nurse Noel Must (@oldgreynurse) reported

    @Optus threw my data away and wont give me any signal. When I have complained to them they give bullshit excuses. The only option is telstra and they are en more vile but can generate a signal.

  • Jugeyfruits Juge (@Jugeyfruits) reported

    @deemadigan @Telstra Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438

  • Debit67129531 Deb Kemp (@Debit67129531) reported

    @deemadigan @Telstra This happens to us. They will be fixing something in the NBN. You literally just have to weight it out. Telstra never know. We also ask our local Facebook bulletin board. You will find it’s a street problem. Just hotspot from your phone.

  • GT8699 Grant Turner (@GT8699) reported

    From anyone in your organisation despite numerous promises that the issue will be resolved. Not being able to access the my telstra app means I can't transfer the esim from old phone to new phone. So I decided to go into my local store yesterday for them to transfer the .... tbc

  • MatthewJ_Scott Make-It-Happen Matt (@MatthewJ_Scott) reported

    @deemadigan Hmm connection dropouts can be a CVC issue (amount of bandwidth Telstra buys from nbnco). If it is happening a lot at times of day (ie weeknights & weekends) then I would suggest a switch to another provider like @Aussie_BB who’ve got their nbn CVC sorted.