Telstra

Telstra Outage Report in Portsmith, Cairns, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Portsmith, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Portsmith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Portsmith, Cairns, State of Queensland 12/19/2025 17:20

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (33%)

    Phone (33%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

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Telstra Issues Reports Near Portsmith, State of Queensland

Latest outage, problems and issue reports in Portsmith and nearby locations:

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • Granville4879 🏴󠁧󠁢󠁷󠁬󠁳󠁿Granville (don't call me Bot)🚢🇦🇺 (@Granville4879) reported from Cairns, State of Queensland

    @abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

  • PsStefanovic Peter Stefanovic (@PsStefanovic) reported from Cairns, State of Queensland

    @Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Saltwater_Sunae Sunae Reilly (@Saltwater_Sunae) reported

    @Telstra Yes, still having issues. After 4 hours on hold and talking to a robot on the app I was finally put through to message a human. They then said it’s a level 2 issue after an hour of back and forth, and I got a call from level 2 tech at 5:57pm. The phone didn’t ring, I just had a

  • Mark_Ruscica Mark Ruscica (@Mark_Ruscica) reported

    @Telstra I'm trying to activate a prepaid service, the website is timing out, then trying to call 132200 apparently Telstra doesn't really take incoming calls anymore and directs you to the useless online messaging service, where I wasn't able to get any help after 4 consultants

  • SSJNS4 SSJNS (@SSJNS4) reported

    @Telstra And BTW - after 5 attempts to chat over a period of 6 hours, I never once connected to a person and chats would drop out after 20mins of ‘inactivity’. Three hours on the phone also no one to speak to...

  • superheroesmum B. (@superheroesmum) reported

    @OldCroaky @rob_mcknight @Telstra Same here! We had major NBN issues during lockdown & couldn’t speak to a real person to resolve them so we changed providers to fix it! Telstra are the worst for customer service, the auto bot hangs up on you all the time & the app closes tickets when it’s not resolved. 👎🏻

  • derekvanbraam Derek van Braam (@derekvanbraam) reported

    @Telstra @KevKellaway Hey @Telstra, service through Mt Hutton is absolutely ****, not sure who does your map but it's very very inaccurate.

  • juanpowerball Juan Powerball (@juanpowerball) reported

    @Telstra It corrected itself but how do I report a phone box where Telstra Air has been broken for about 2 years?

  • am11t Amit (@am11t) reported

    @Telstra it’s been 2 days and 12 hours and I am still waiting for my sim activation, I was told it will take upto 4 hours? Do we consider Mobile as an essential service specifically in rural areas??? #Telstra

  • Weerhona Rhona McGee (@Weerhona) reported

    @nbn box is on the blink since a thunderstorm on 28th. Been through diagnostics twice with Telstra. Lady just asked me to test my modem by hooking up my laptop to it. My laptop doesn’t have an ethernet port so she said to go ask a friend or a neighbour for a laptop. WTF @Telstra?

  • 1980brianogilvy BrianOgilvy (@1980brianogilvy) reported

    @colleenwilson20 Unless telstra wont fix the exchange that has been down for 4 days left us country people without ADSL thay say will be 3 weeks or more no refund if I was not with optus with my phone id be buggerd

  • ColinGilsenan Colin Gilsenan (@ColinGilsenan) reported

    @addict_car A real offender in the stakes for worst car name ever.. Telstar. I wonder however whether local telecoms provider Telstra put shedloads on the road as company sleds with the badging lettering moved around a bit?! If they didn't, they should have!