Telstra

Telstra Outage Report in Portsmith, Cairns, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Portsmith, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Portsmith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Portsmith, Cairns, State of Queensland 05/18/2025 00:55

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (41%)

    Internet (41%)

  2. Phone (26%)

    Phone (26%)

  3. E-mail (21%)

    E-mail (21%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Portsmith, Cairns, State of Queensland

The most recent Telstra outage reports came from the following cities: Cairns.

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City Problem Type Report Time
AustraliaCairns E-mail
AustraliaCairns Wi-fi
AustraliaCairns Phone
AustraliaCairns Phone
AustraliaCairns Internet
AustraliaCairns Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Portsmith, State of Queensland

Latest outage, problems and issue reports in Portsmith and nearby locations:

  • BFewy66 Barry Fewquandie (@BFewy66) reported from Cairns, State of Queensland

    @jriewolod @Telstra You can contact OPAN Older person’s advocacy Network for free advice and support to get justice and a full refund. The Australian Competition Consumer Commission ACCC can also assist with unfair contacts that over promise and under deliver on contractual agreements. 1800 700 600

  • WoggBoy78 WogBoy (@WoggBoy78) reported from Cairns, State of Queensland

    @Telstra anyone know what is causing the outage in Torres Strait..

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • PsStefanovic Peter Stefanovic (@PsStefanovic) reported from Cairns, State of Queensland

    @Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

  • Granville4879 🏴󠁧󠁢󠁷󠁬󠁳󠁿Granville (don't call me Bot)🚢🇦🇺 (@Granville4879) reported from Cairns, State of Queensland

    @abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • tysonmjmunro 💧🔥🌱Tyson Munro (@tysonmjmunro) reported from Cairns, State of Queensland

    @Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Juliettteee ♡ Juliet ♡ (@Juliettteee) reported

    @Telstra im having trouble creating a Telstra id 😫

  • duncan08881006 SC Spud (@duncan08881006) reported

    @thomas58599865 @NRL_SC_Addicts $5 per month if a Telstra customer

  • tyagikassh Aakash Tyagi (@tyagikassh) reported

    @Telstra Hello telstra, Please help me your customer care team is useless they can't solve a problem. I called them they put me on hold for 2hrs. Then I used chat box that person can't connect me with supervisors . Are they for real? Worst service @Telstra

  • kels_316 Adam (@kels_316) reported

    @engagedpractx @woopdedoo652 @Optus its the best of both worlds, you get a decent network but dont deal with telstra. Strong recommendation from me.

  • psg_au Peter (@psg_au) reported

    @NBN_Australia I have PERSONALLY been involved in at least 5 other premises where the NBN have been asked to attend to fix issues by Telstra, Optus and Aussie Broadband and it is the same broken record. Appointments get cancelled regularly.

  • tonyoldmate Tony Freeman (@tonyoldmate) reported

    @Telstra As you know I have replied to you and asked that you phone to arrange rectification of the issue. I’ve asked to “talk” to a human being. Your online systems are inefficient and enormously time consuming. Call me

  • anthony45052793 anthony edwards (@anthony45052793) reported

    @AngryNana4 @TelstraEnt i have found telstra often suspends my service when i pay a bill ontime, that seems to upset them.

  • Biscuits_Smith Tim Smith (@Biscuits_Smith) reported

    Fork you @Telstra, 'Here to help'. what a joke. slow internet and a technical service person was going to be in touch within 24 hours. Now 3 days later nothing and now I've been asked to diagnose the problem myself or a technical person won't turn up. over $200/mth for this 🤬

  • engagedpractx Daniel Reeders 🏳️‍⚧️ (@engagedpractx) reported

    @woopdedoo652 @kels_316 @Optus I don't use the mobile functions at all, it's all 4G data. I need the Telstra network because it's an Optus dead zone, but I don't mind if it's a reseller

  • hilly_syd gjayh (@hilly_syd) reported

    @Telstra seriously need to look at service training, tech training, written language skills and supervision. It is incredibly frustrating, but reinforces @Telstra ‘s now poor reputation.