Telstra Outage Report in Portsmith, Cairns, State of Queensland
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Portsmith, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Portsmith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Telstra
Telstra is having issues since 06:40 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (41%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map Near Portsmith, Cairns, State of Queensland
The most recent Telstra outage reports came from the following cities: Cairns.
| City | Problem Type | Report Time |
|---|---|---|
 Cairns |
Phone | |
| Cairns |
Phone | |
| Cairns |
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| Cairns |
Wi-fi | |
| Cairns |
Phone | |
| Cairns |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Portsmith, State of Queensland
Latest outage, problems and issue reports in Portsmith and nearby locations:
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WogBoy
(@WoggBoy78) reported
from
Cairns, State of Queensland
@Telstra anyone know what is causing the outage in Torres Strait..
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💉💉💉 Granville in FNQ 😷
(@Granville4879) reported
from
Cairns, State of Queensland
@toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.
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Moods Moody
(@MoodsMoody) reported
from
Cairns, State of Queensland
Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd
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🏴Granville (don't call me Bot)🚢🇦🇺
(@Granville4879) reported
from
Cairns, State of Queensland
@abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.
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Kate Cunningham
(@KateHamilton88) reported
from
Cairns, State of Queensland
Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..
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Barry Fewquandie
(@BFewy66) reported
from
Cairns, State of Queensland
@jriewolod @Telstra You can contact OPAN Older person’s advocacy Network for free advice and support to get justice and a full refund. The Australian Competition Consumer Commission ACCC can also assist with unfair contacts that over promise and under deliver on contractual agreements. 1800 700 600
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💧🔥🌱Tyson Munro
(@tysonmjmunro) reported
from
Cairns, State of Queensland
@Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail
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Peter Stefanovic
(@PsStefanovic) reported
from
Cairns, State of Queensland
@Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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ScreamlyTories
(@screamlytories) reported
@Telstra Guess it might work with chance given how rubbish your internet service has been in my area of late.
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Frederic Fery
(@fredffery) reported
Worst customer service award 🥇 4 @Telstra Got a bill for an overdue account, I don't have Telstra account - not a customer Ring enquiry phone line, no human, it hang-up and force to use text chat Person tells me sorry, need to go to lunch, see you in 1 hour 90 min later 😡
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Roger Gennings
(@GenningsRoger) reported
@Telstra you won't take my call and I can login. When will you fix your site?
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🔥ASX_Muscleman PhD
(@HC_Muscleman) reported
@DEBOSS7788 Ring Telstra Business and tell them that residential service is crap and you will ring talk back radio if they won't deal with your issues. Telstra Business usually has Aussies to talk to.
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Christian Meier
(@hoser_meier) reported
Is it sensible for @telstra to give customers absolutely no option but to go in person to a Telstra shop to resolve a problem - during a time when remote assistance and self service features should be effective and reliable?
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Joel Strickland
(@joelstrickphoto) reported
@Telstra any ideas on when the outage will be fixed in postcode 3186 ?
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Ben Stevens
(@vystrela) reported
@voltagex @The_McJones My current gig is over 1 month and 18 (!) support staff for Telstra to get me to authorise someone for my account, so they can go in-store, order an eSIM to be mailed to them, they take a photo and send it to me
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Brendan Daly
(@bjd) reported
I love @telstra their poor customer service to private customers is so enjoyable to Basil Fawlty about. My best was a person who normally did business customers & had no KPI’s to meet so they could actually help me. Lot to learn form that. Sadly best network so stuck with them.
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Christian Meier
(@hoser_meier) reported
In the chat in mytelstra app with @Telstra telling them attempting to download an esim has locked me out of my account and disabled my physical Sim, now being told it will take 4-8 hrs and I will be notified by SMS, but my mobile service is locked? How do I get SMs then?
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👨💻
(@SamJanda) reported
@Telstra Cheers. That will work for now. I wish companies would stop trying to use chatbots. They are still terrible.