Telstra Outage Report in Upper Caboollure, Moreton Bay, State of Queensland

@Hayleyyemma @kayosports We use it through our Telstra TV box and haven’t had issues I just checked for an update and there isn’t one. Hopefully these updates fix the issues everyone was having

Qantas, Telstra and the CBA should never have been sold off.

@Telstra outage Foxtel New Farm 4005 Brisbane. Help ?

@benjaminwthomas @woolworths Not sure if u have the same problem but I haven’t had service/function on my mobile for the last 32 hours. Spoke to person @woolworths and they indicated Telstra’s resolution time is 7 days. No choice but to switch provider even though I have been very happy with woolies

@IanSamuels3 Good morning Ian, see telstra is pissing you off, I’m an ex telstra exchange tech, we didn’t care about customers, use Belong, little sister company to Telstra . $45 100GB, rolls over and then get on a $15 , 5 GB per month plan, same company **** loads cheaper.

@Telstra have actually suspended my account because my credit card details aren't current (due to a hack last month), even though I'm in credit (I make weekly payments ahead of billing). Couldn't update the new CC because their app has been down. This is how business is done now.

So convenient to be able to walk into my local Telstra store and get one of their friendly staff to call their call centre in the Phillipines to help me.

@Telstra still waiting for a pre paid service to be activated…been to your store twice, am told “we don’t do that here, try the Telstra app” the app gives me conflicting information. If no one can help me then I’ll have to cancel my service.

@Telstra Problem taken care of promptly by Brandon. Thanks

Hey @Telstra are you trying to keep your complaints stats down by having it throw a server error when the submit button is clicked or am I just unlucky?

Even Woolworths Mobile, on the Telstra network, can dispatch an eSim via their App.

@Telstra Thanks Already use outlook Use webmail to block out SPAM mails before they get to my systems. This is going to be bloody painful drafting out the rubbish. Thanks for attempting to help.

@Telstra Just opens up My Telstra app on my phone. Tried to login to Telstra plus on the computers - same Gail. Enter user name, hit continue, browser goes off to Lanka land. No error message, no indicator of any activity.

A fun way to blow 20 minutes of ya life you’ll never get back. Ring @Telstra to solve why I cannot log into Telstra account via computer. Cleared browser hist, rebooted, can log into other internet services such as banks, Netflix, Stan however NOT Telstra. 1/2

Rang @telstra support agent, says I’ll check your email account, does do, comes back and requests I try the account now. Still the same. Service agent says take ya phone to Telstra store. I explain not phone however computer. Well take it to a store or pay for service by phone

Caller: "Hello, this is the customer department of Telstra" Me: "you know I'm not a a Telstra customer right?" Caller hangs up. . What sort of customer service is that?

@Telstra Perhaps instead of sending me through a never ending report loop you could make it more difficult for users to obtain the numbers in the first place. Do you have any automated flagging systems for numbers that are sending large volumes of calls?

@Telstra is there an issue with call forwarding on you mobile network? I have a business on-call phone that is forwarded and I can’t clear of change it. It’s still forwarding to the original al number when setting cleared with ##21#.

@RoadknightThe Telstra and the NBN will never deliver.

@MoistenedTart Telstra reception is ****.

@burgess_ag It never ends. Some days I can block 20-30, no exaggeration. Does my head in. Yesterday it was every version of fake telstra I've ever seen.

@Telstra hey, I’ve been unable to recharge my prepaid mobile for the last 2 days in the app, can you help?

@cathywilcox1 I answered my phone with :" Hello, Telstra help line, how can I assist you?" and the guy said :" No your not, I'm from Telstra." I laughed and said:" Why are you calling your own help line? Are you having issues? Can I help?" He got so flustered cause I kept offering to help him.

@Telstra You won't do Jack. You never do. I've been reporting this for 10 years and spoke to your rubbish techs who refer it upwards and never fix it. It's because you can't handle the number of customers, especially during business hours. #Testra is an incompetent ripoff. @ChrisMinnsMP

@JimmyPQuinn @Telstra I did use the app. That was the problem.

@KatyKray73 @overit_miss @JanSummersalt I usually read story time books to my kids in Telstra customer service Indian voice, but I might have to adopt this guy's accent and storytelling method instead.

@Telstra Thanks for your reply but I’ve done this a few times now, nothing changes.. Telstra has just become the most ‘unreliable’ network yet you charge a premium.

@Aussie_BB I can’t and wont fill it out because none of those silly words describe me. Words pulled out of thesaurus and slapped in a listicle isn’t a questionnaire. But I can answer here to a human that I have no problems with your service. It’s great! It is better than Telstra. The end 🔮

@Telstra I'm sure I'm not alone when I say Telstra treat existing customers with disdain

@Telstra my daughter has been waiting for her phone since 17 th Feb and just gets no resolution when she contacts you. Appalling customer service, spends ages trying to get through to anyone and when she does they hang up! Absolute shambles !!