Optus Outage Report in Mission Beach, Hinchinbrook, State of Queensland
Problems detected
Users are reporting problems related to: internet, phone and e-mail.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Mission Beach, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Mission Beach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 03: Problems at Optus
Optus is having issues since 01:40 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (71%)
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Phone (10%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (5%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Vanessa Watson
(@NessLeeWatson) reported
Been on hold for 90 mins with @Optus, after being cut off twice. My client is seeking financial hardship help. Looks like your commitment to keeping people connected in difficult times is waning 😡
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From Here To EMternity
(@dresdendoll) reported
@holmesianlove @Optus here’s the thing- i’ve given them plenty of money over the years, even still paid for my australian accounts and mobile while i’ve been overseas. i’m a loyal customer, but the moment there’s a spot of trouble there’s nobody to help.
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Harms 🎶💜
(@holmesianlove) reported
@dresdendoll @Optus Yeah or they say come over here to this phone and ring customer support while you sit in our shop. We have customers to sell to 🙄
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Quills
(@Quillszz) reported
@acccgovau I have spent almost two weeks trying to rectify a situation with @Optus where a product I purchased was never delivered, and today I now also have to do the same with @Woolworths. I never have this with smaller companies. Why are large companies allowed to break laws?
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💧💉💉💉💉David Allen
(@dapto_dogs) reported
@JohnBirmingham @Optus @NBN_Australia I would be great if the ISP had an online utility to ping, from your phone say, your ntd number. This would save a lot if support calls.
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Greg Bell
(@GregJBell) reported
Hey @Optus! Your IVR sucks. I need to talk to a person about my account and there is no possible way to do that? Someone is attempting to change my account i.e. they’ve got my details from your leak. What do I have to do to get someone on the end of a communications channel?!
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Greg Bell
(@GregJBell) reported
Seriously @Optus? “Also, as we are a digital-only team, we are unable to issue callbacks at this time, unfortunately.” You’re a TELECOMMUNICATIONS COMPANY that can’t make phone calls?! Are you having a laugh!?
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Liza Meller🌻🌻🌻
(@LizaMeller) reported
@dresdendoll @Optus Em, I had similar problems using Whatsapp internationally some time ago. I solved it by always adding the country code to my contacts phone numbers, even if in theory it's a local connection to my provider. Hope this helps.
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Bilbo Baggins
(@BilboBa77842165) reported
@ClareONeilMP @TimWattsMP Maybe don't farm all the work out to private consultants then and instead employ people in the public service who have skin in the game. BTW, have Optus let you know what happened yet - asking on behalf of a former Optus customer ...
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From Here To EMternity
(@dresdendoll) reported
@optus what do you have to say about this? your stores have provided very little support.